American Express Reviews

Updated March 21, 2015
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3.6
99 Reviews
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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,592 Ratings

99 Employee Reviews

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  1. Data Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst
    Current Employee - Data Analyst

    I have been working at American Express full-time (more than a year)

    Pros

    Lot of areas in which you can growth if you have willigness to invest in your self learning. Your boss will always be available to test and develop your new idea

    Cons

    As all multinationals, you have to be really careful in manaing your colleagues expectations, find your own way in analytics tool (no guide at all) and leverage on the company professional network

    Recommends
    Positive Outlook
  2. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager - Business Development in London, England (UK)
    Current Employee - Senior Manager - Business Development in London, England (UK)

    I have been working at American Express full-time (more than 8 years)

    Pros

    American express provides great career progression opportunities; Part of the company culture is to incentivise job rotation every 2/3 years making it a common practice across all seniority levels to change roles, business unit, market. Furthermore the company culture is highly focused on talent development, fairness, work-life balance which makes it a pleasant company to work for.

    Cons

    As many large organisations in order to ensure year on year growth every few years it goes through substantial reorganisations creating at times a high level of uncertainty around security of job

    Recommends
    Positive Outlook
  3. Summer internship in the marketing department of American Express UK (10 weeks)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Marketing Analyst in London, England (UK)
    Former Intern - Marketing Analyst in London, England (UK)

    I worked at American Express as an intern (less than a year)

    Pros

    Great salary
    Great work hours (9am-5pm)
    Great work conditions, i.e. casual Fridays, various events such as World Cup themed games/snacks/drinks over the summer
    Great events/activities on the internship every few weeks, i.e. seeing a musical, cocktail making session
    Team days out (we went to 'bounce' = table tennis + cocktails)

    Cons

    Must be very proactive to fit in
    Can be difficult to form relationships
    Only one main responsibility - you have to find/ask for work yourself (i.e. be very proactive)

    Advice to ManagementAdvice

    Give more responsibility, or marketing rotation

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful

    I worked at American Express

    Pros

    Good company to work for, good work life balance, good locations, good people. I enjoyed my time at Amex

    Cons

    Some opportunities that are open to grads only should be open to all employees.

  6. One of the 'good' corporates, lots more positives than negatives and a lot of really great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Development Manager in London, England (UK)
    Current Employee - Senior Business Development Manager in London, England (UK)

    I have been working at American Express full-time (more than 5 years)

    Pros

    Strong employee policies (benefits, entitlements) and supportive culture (employee networks, 'office floor' chat, etc)

    Really great brand, 160 yrs of history and success, and a clear long-term vision

    Major player in a fascinating industry where things are changing very fast

    Huge organisation - unlimited potential for sideways and upwards career moves

    Cons

    Risk-averse, which includes their approach to cost controls - as such, the cyclical cost-cutting/restructuring efforts are unavoidable

    Participants in the 'annual performance review, stack ranking' performance management methodology which can be frustrating and bureaucratic

    Being such a large company it has layers and layers of hierarchy and matrix of functions which can mean getting stuff done requires a lot of "stakeholder alignment" and sign-offs before anything can happen.

    Recommends
    Positive Outlook
  7. Great employer, job opportunities declining as company grows through cost cutting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 10 years)

    Pros

    Values, people, compensation, flexible working

    Cons

    Opportunities for progression, constant restructuring

    Recommends
    Negative Outlook
  8. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Great work life balance, amazing brand, really good people

    Cons

    Low pay, slow career progression

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Organisation has a great history, strong brand and great platform for the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Multinational Sales, EMEA in London, England (UK)
    Current Employee - Director Multinational Sales, EMEA in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Working style and flexibility for most roles.

    Cons

    EMEA has limited influence, too much authority from US.
    Working style, sometime too Virtual, which inhibits a team culture and environment.

    Advice to ManagementAdvice

    Acknowledge the issues and work with the employees to resolve and transform the business. Don't create PR without substance.

    Recommends
    Negative Outlook
  10. Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operational Risk Manager in Brighton, England (UK)
    Current Employee - Operational Risk Manager in Brighton, England (UK)

    I have been working at American Express

    Pros

    good work-life balance, nice facilities, great co workers

    Cons

    questionable mgmt with no formal education, lack of strategy. village ann boy's club type of mentality

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Lots of ideas but ultimately failiure to follow through, feels a archaic and institutionalised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter in London, England (UK)
    Current Employee - Recruiter in London, England (UK)

    I have been working at American Express full-time (less than a year)

    Pros

    Interesting Projects - exciting projects to get involved with mainly US driven
    Good work life balance - they aren't expected people to put in massive hours consistently
    Respectful culture - people are generally pretty easy to get on with

    Cons

    Too many processes getting in the way of innovation
    Too much of a laid back culture

    Advice to ManagementAdvice

    Listen to your staff allow them to be creative and innovative

    Recommends
    Neutral Outlook

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