American Express Reviews

Updated July 1, 2015
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3.5
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Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
80 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

113 Employee Reviews

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  1. Great experience in the Business Insights team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager - Business Insights in London, England (UK)
    Former Employee - Senior Manager - Business Insights in London, England (UK)

    I worked at American Express full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I spent nearly three years in the Business Insights team of American Express in London and had a really great time there.

    The extensive data capabilities of Amex make the day-to-day work both unique and interesting. A lot of autonomy is provided to the consultants, as long as they deliver on their objectives, which are usually related to client satisfaction. This autonomy is also reflected in the possibility to work from home on a regular basis.

    The Business Insights team is mostly composed of former consultants. Leaders are among the very best within the whole company. This creates a professional yet fun atmosphere at work. As in most companies, you will unfortunately not be able to avoid some annoying politics, but the corporate and team culture is truly excellent (at least in London and in France).

    In terms of compensation, you cannot really compare it with that of a consultant in a Management Consulting firm, as the hours and the pressure are not the same either. Personally, I thought the total package was competitive given the proper work-life balance. Days are very busy (because the goals of the firm are ambitious) but working hours are relatively standard (from 9am to 6/8pm on average). No face time is required.

    Finally, I appreciated the opportunity to move across offices in Europe. It is not easy but it is completely feasible. I personally managed to move from London to Paris.

    Cons

    As mentioned above, there is a bit of politics in the firm, that needs to be taken into account when performing your work. It is not worst that in the other companies I worked for. It might actually be slightly better. Still, it can be annoying sometimes.
    Also, it is easier (for obvious reasons) to move offices within Europe versus being transferred to the US. If your objective is eventually to move to the US, it can be done, but you will really need to prove your superior performance first. It will take some time.

    Advice to Management

    Be more proactive than reactive to the technology changes impacting the industry


  2. Great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interesting, great hours, a lot of opportunities, great benefits/hours

    Cons

    Slow to innovate, too much politics

    Advice to Management

    Improve funding for projects and allow people to drive innovation more


  3. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Express

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great culture, smart people, fantastic brand, high degree of work/life balance, no facetime, flexible working, customer comes first

    Cons

    Bureaucratic, sluggish when it comes to innovation, very conservative in decision-making, very hierarchical (esp, in US), compensation is low relative to peer comanies


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at American Express as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    AmEx is a great company and a great brand. It's a family oriented company and very friendly environment.

    Cons

    There aren't many opportunities and it's too competitive. You also need to work very hard and long shifts, like any big company.


  6. Mostly good, negatives are what you expect from a big corporation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Brighton, England (UK)
    Former Employee - Team Leader in Brighton, England (UK)

    I worked at American Express full-time (More than 8 years)

    Pros

    Good benefits, excellent HR resources, training and development is a strong area, celebrates diversity

    Cons

    Still an 'old boys club' mentality in some areas/teams,


  7. Great opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    diverse employee base, lots of global opportunity, chance to work on r&d projects, employee networks

    Cons

    career advancement is tough if you don't have a sponsor or personal sales pitch, hierarchical

    Advice to Management

    break the hierarchy and look through the job role definition to the skills of the person


  8. Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bristol, England (UK)
    Former Employee - Customer Service Representative in Bristol, England (UK)

    I worked at American Express

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there are absolutely no pro's!

    Cons

    - legacy systems
    - humiliating expectations of workload for reps
    - internal company processes are out dated and inefficient
    - bad salary
    - bad company image and reputation

    Advice to Management

    get new systems and employ younger managers


  9. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at American Express (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Excellent benefits, good people management, strong focus on developing people

    Cons

    Frequent reorganization, long process decision, salaries are slightly lower than the market

    Advice to Management

    Full time job for 2 years


  10. Great company

    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at American Express full-time (More than 3 years)

    Pros

    Smart and down to earth people and management

    Cons

    Hard to get promoted, stand out as so many are good


  11. Indecisive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Brighton, England (UK)
    Current Employee - Senior Software Engineer in Brighton, England (UK)

    I have been working at American Express full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Freedom to work on new ideas
    Flexible hours
    Well paid

    Cons

    Trying to hire in the UK but not enough office space to do so
    Much of the senior management is in America so few chances to get yourself known



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