American Express Reviews

Updated August 30, 2015
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3.6
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Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
88 Ratings

Pros
  • Very flexible with work/life balance (in 455 reviews)

  • Most business units offer flexibility to work from home either all the time or two days per week (in 62 reviews)

Cons
  • manager level you are overworked with little work-life balance (in 77 reviews)

  • Slow decision-making by senior management (in 49 reviews)

More Pros and Cons

127 Employee Reviews

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  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Northwich, England (UK)
    Former Employee - Software Engineer in Northwich, England (UK)

    I worked at American Express (More than a year)

    Pros

    A start-up - everyone's heart and soul went into it

    Cons

    IT didn't last - couldn't find sufficient clients - it was recession time

    Advice to Management

    Try again. We only failed because we couldn't find customers during a deep recession


  2. not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Brighton, England (UK)
    Former Employee - Project Manager in Brighton, England (UK)
    Recommends
    Positive Outlook

    I worked at American Express full-time

    Pros

    good place to work in general

    Cons

    too bureaucratic and had to do overtime.

    Advice to Management

    more cooperation


  3. Happy employee (8 years with AmEx)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Known as a great employer in the UK for flexible working, benefits, strong employee networks and work life balance. Compensation is good. Great people and culture. I'm proud to work here.

    Cons

    Navigating the matrixed organisation can be challenging. If you are newly joining, it's worth understanding that AmEx is a relationship business - networking is very important.

    Advice to Management

    Help more junior employees to connect their work with the wider business goals


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Executive in Victoria, England (UK)
    Current Employee - Marketing Executive in Victoria, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 5 years)

    Pros

    Good work life balance and good career progression opportunities

    Cons

    Compensation is not great for the work load and responsibilities given


  6. Manager

    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook

    I have been working at American Express full-time (More than a year)

    Pros

    strong brand, work life balance

    Cons

    American lead in non US markets


  7. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at American Express full-time (More than 3 years)

    Pros

    People are great and the work culture is fun... Great place to work overall. Good work life balance

    Cons

    On the flip side, the compensation is not great. The role pays lower than the market for similar roles... Internal promotions also don't help pay rises.

    Advice to Management

    Be authentic


  8. Great interview process very thorough

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits good work place

    Cons

    Long hours as it is open till late


  9. Good company with strong values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in London, England (UK)
    Current Employee - Senior Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express (More than 3 years)

    Pros

    Good amount of opportunities to move across the company (lines of business/ geographies) Good work life balance Smart people Great brand

    Cons

    As any large organisation, it can be bureaucratic Constant re-organisations Cumbersome Performance Management process


  10. Good co

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Manager in London, England (UK)
    Current Employee - Reporting Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Express full-time (More than 8 years)

    Pros

    Flexible work place and understanding mnagers

    Cons

    Very slow moving to implement new things due to layers of approval at times


  11. Helpful (1)

    Great experience in the Business Insights team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager - Business Insights in London, England (UK)
    Former Employee - Senior Manager - Business Insights in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time (More than 3 years)

    Pros

    I spent nearly three years in the Business Insights team of American Express in London and had a really great time there. The extensive data capabilities of Amex make the day-to-day work both unique and interesting. A lot of autonomy is provided to the consultants, as long as they deliver on their objectives, which are usually related to client satisfaction. This autonomy is also reflected in the possibility to work from home on a regular basis. The Business Insights team is mostly composed of former consultants. Leaders are among the very best within the whole company. This creates a professional yet fun atmosphere at work. As in most companies, you will unfortunately not be able to avoid some annoying politics, but the corporate and team culture is truly excellent (at least in London and in France). In terms of compensation, you cannot really compare it with that of a consultant in a Management Consulting firm, as the hours and the pressure are not the same either. Personally, I thought the total package was competitive given the proper work-life balance. Days are very busy (because the goals of the firm are ambitious) but working hours are relatively standard (from 9am to 6/8pm on average). No face time is required. Finally, I appreciated the opportunity to move across offices in Europe. It is not easy but it is completely feasible. I personally managed to move from London to Paris.

    Cons

    As mentioned above, there is a bit of politics in the firm, that needs to be taken into account when performing your work. It is not worst that in the other companies I worked for. It might actually be slightly better. Still, it can be annoying sometimes. Also, it is easier (for obvious reasons) to move offices within Europe versus being transferred to the US. If your objective is eventually to move to the US, it can be done, but you will really need to prove your superior performance first. It will take some time.

    Advice to Management

    Be more proactive than reactive to the technology changes impacting the industry



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