American Express

www.americanexpress.com

American Express Reviews in United Kingdom

Updated January 2, 2015
Updated January 2, 2015
2,094 Reviews
3.6
2,094 Reviews
Rating Trends

Recommend to a friend
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American Express Chairman and CEO Ken Chenault
Ken Chenault
1,509 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

86 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    OK - but Experience vs Pay is very poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Brighton, England (UK)
    Current Employee - Customer Care Professional in Brighton, England (UK)

    I have been working at American Express full-time (more than 5 years)

    Pros

    Training / Atmosphere / Staff / Perks

    Cons

    I will list work life balance but that is more my problem as i live in london and commute to Brighton - Pay and respect to tenure is poor.

    Advice to ManagementAdvice

    Look after staff with Experience

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great people and workplace - Lower salaries than competitors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Good work culture, performance focused, good work-life balance, opportunity to diversify experience across a number of areas.

    Cons

    Lower salaries than competitors, low salay increase when changing roles internally (5-10%), often political (good thing if you can play the game).

    Advice to ManagementAdvice

    Make salaries more competitive to retain employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Marketing in London, England (UK)
    Former Employee - Senior Manager, Marketing in London, England (UK)

    I worked at American Express full-time (more than 3 years)

    Pros

    Employee focus, strong leadership and very qualified people

    Cons

    Too much politics when moving to the next level

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    15 years in the International card business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 10 years)

    Pros

    Incredible blue chip company that historically has always made the changes necessary to reinvent itself while consistently maintaining and promoting its core values. Strong levels of integrity throughout the organization. Fairly transparent internal job market, with opportunities to move across countries, functions and lines of business. Great developer of talent, driven by lean staffing levels, which increases exposure and accountability. Genuinely nice people. Warm and fuzzy culture. Very easy to build a long-term career there, and many people historically have.

    Cons

    Highly consensual approach tends to slow action and decision-making. Building strong internal networks critical to getting things done. Difficult to take risks without executive sponsorship. Performance management process overly time-consuming/bureaucratic and not as meritocratic as it pretends to be. Executive sponsorship critical for a advancement to senior levels. Moving to a GE-style approach to talent management.

    Advice to ManagementAdvice

    You can drive change (business, organizational) without alienating your longest-tenured employees and customers. Downsizing has adversely impacted work-life balance -- it is not always possible to "do more with less". If you want to compete with the best companies for the best talent, compensation needs to be more commensurate.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    politically Chalenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Former Employee - Coordinator Operations in Brighton, England (UK)

    I worked at American Express full-time (more than 5 years)

    Pros

    Looks good on your CV and good team spirit

    Cons

    Have to deal with huge amount of internal politics ...Middle Management completely out of touch with what goes on daily .....Can do well if your face fits but with constant restructuring this does nt last long as you ll never have your manager long

    Advice to ManagementAdvice

    Please try and maintain a grip on reality ...It helps

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Lacks governance and structure and is too US centric...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 8 years)

    Pros

    The people are great, some of the nicest I've worked with. It is a very inclusive culture and truly does value diversity. The leadership development and training used to be good, but I've seen a very distinct decline since 2008. The working environment tends to be relaxed and informal

    Cons

    It is too US centric with very little understanding from the US of cultural differences in the approach to work in the other regions. There is a lack of discipline, structure and governance around process and working methodology (though efforts are being made to improve, but this should really have been done at the front end - not as an after thought). Organisationally, it is very hierarchical and career progression is relationship based rather than merit. There is a certain level of hypocrisy and a distinct difference between what is said by leadership and what is actually done. As it's a US company, there's a bit too much 'ra ra' and company flag waving for my liking....

    Advice to ManagementAdvice

    Diversify your senior leadership by placing key people in other geographic regions rather than the US. Create channels for greater collaboration and really listen to employees

    Doesn't Recommend
    No opinion of CEO
  8.  

    Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in London, England (UK)
    Former Employee - Business Development in London, England (UK)

    I worked at American Express full-time (less than an year)

    Pros

    Amex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

    Cons

    Every single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

    Advice to ManagementAdvice

    I worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Company - Very Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Internal Auditor in Brighton, England (UK)
    Current Employee - Senior Internal Auditor in Brighton, England (UK)

    I have been working at American Express full-time (more than an year)

    Pros

    a) Flexibility - Management is very flexible can work from home with no problems.

    b) People are generally nice - Flexible working hours.
    c) Approachable management - Open to new ideas and willing to listen

    Cons

    a) Salaries are not the best , towards the lower end in comparison to other banks or financial services
    b) People are very nice but the culture can be very difficult to deal with politically , specially at the top. Things become a lot grey
    c) Role can be stagnant the pace isn't too fast like banks.
    d) Career progression and internal pay increases are low.
    e) Feedback isn't clear, development points are not communicated properly

    Advice to ManagementAdvice

    Focus on the small thing to increase employee retention

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Offers Some Great Opportunities But Very Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Director in London, England (UK)
    Former Employee - Marketing Director in London, England (UK)

    I worked at American Express full-time (more than 10 years)

    Pros

    I had a number of great roles when I worked there - it's a well-repsected brand to have on your CV and I learnt a lot.

    Cons

    In recent years, the number of restructures have been significant, and it can be difficult to get things done across functional teams. Performance expectations are high but this is often not reflected in compensation or support.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Very supportive and career focused company. Performance driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at American Express full-time (more than 8 years)

    Pros

    People. Process. Performance focus. Culture.

    Cons

    Conservative. A lot of past precedent that newcomers need to work out.

    Advice to ManagementAdvice

    Continue what doing especially in go to become more global.

    Recommends
    Positive Outlook
    Approves of CEO

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