American Express

www.americanexpress.com
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96 Employee Reviews Back to all Reviews

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  1.  

    Great employer, but slow moving organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time

    Pros

    very employee friendly
    making great progress in work/life balance, for those outside of operational roles
    Great diversity and focus on employee minorities
    opportunities to travel
    Most leaders are worth working for

    Cons

    Lacks excitement, unless you are in very selective business units
    Frequent restructuring
    Lots of red tape and constantly held back by regulation and compliance
    Relies on a offering non $s benefits (flexible holiday, retail discounts schemes), as salaries and bonuses are below par

    Advice to ManagementAdvice

    Try to inject a little more excitement across the organisation.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Well paid, but lack of career development structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Executive in London, England (UK)
    Current Employee - Marketing Executive in London, England (UK)

    I have been working at American Express full-time (more than a year)

    Pros

    Fortune 500, blue box company. Great insight into the corporate world and the mechanisms of how it works.

    Cons

    Lack of career support, old fashioned-Politically driven environment

    Advice to ManagementAdvice

    Review career development system, adpat a more open book policy on internal progression.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great culture and people let down by poor pay and tough industry conditions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England (UK)
    Current Employee - Director in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    If you're open, upbeat and love networking, you'll fit in. Leadership highly valued. Very friendly, easy environment. Hard work generally valued. Excellent options for flexible working.

    Cons

    Consensus based decision making slows everything down, to a ridiculous extent at times.
    US HQ much less 'nice' in my experience - much more back biting, less collegiate, more passive aggressive
    Poor pay in London mid management
    limited senior opportunities outside of New York

    Advice to ManagementAdvice

    Incentivise on profitability, not volume
    Make London pay more competitive and make HR far better, to stop losing talent

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Brighton, England (UK)
    Current Employee - Business Analyst in Brighton, England (UK)

    I have been working at American Express full-time (less than a year)

    Pros

    Nice relaxed informal environment.
    Excellent career opportunities
    Fantastic flexibility with working hours
    Lot's of extra curriculum activities
    Good benefits.

    Cons

    Very relationship oriented environment.
    Very bureaucratic. Simple problems may turn out to be really complex
    Company policies are very strict
    Average pay

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Very political and very American

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 3 years)

    Pros

    Flexibility, prospects of cross-country moves

    Cons

    Salary is on the lower range, political, American-market oriental with no global view

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Future?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at American Express full-time (more than a year)

    Pros

    Great work/life balance. Friendly colleagues, depending on the group you end up in. Good benefits. Great office location. Good brand.

    Cons

    A culture as rapidly moving as molasses and lethal as quicksand. Gossip verging on back-stabbing is a norm. Unbelievably slow and risk-averse, reflected in hiring based on capabilities rather than aptitude - and leading to stagnation. So consensus-driven that nothing happens, and it feels like most management drive forward by checking themselves out in the vanity mirror. Dangerous HR policies to promote certain classes of individuals actually end up encouraging leaders to hire/promote really poor candidates.

    Advice to ManagementAdvice

    Shake up the culture more aggressively than with the "growth mindset" stuff, revise the organisation to eliminate governance by consensus in order to make the company more nimble. Educate the top 50% on how to innovate. Organise your data and make it available to make business decisions. Realise that the rest of the world is a LOT bigger than the US and should receive an appropriate amount of resource and funding. Fundamentally rethink your diversity policy (which scarcely exists).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    very relaxing environment, no competitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express full-time (more than 5 years)

    Pros

    They always pay the bonus

    Cons

    very political, you are assessed for what people do say about you rather than for your actual results. They called it leadership

    Advice to ManagementAdvice

    Change the HR structure in Europe, people not qualified to have their role. Listen to employees, and take actions on pulse.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Great, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Good working environment. Good team culture.
    Great office location - good benefits and indirect perks.
    Company is flexible with how you organise your work and where you want to work from as long as the work gets done.
    You will learn a lot.
    International company with opportunities.

    Cons

    Salary is not competitive and performance bonus depends much more on politics than performance.
    Extremely political - you'll go far if you play the game...
    When implementing changes, very little (hardly any) consultation with the teams involved.
    The goals are not aligned between the team; this can create a poor collaboration, internal hurdles and internal competition.

    Advice to ManagementAdvice

    Efforts should be made to retain good employees: increase the salary/give OTE to sales people, make sure performance is valued more than politics.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Very happy with company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in London, England (UK)
    Current Employee - Senior Marketing Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Intelligent management, great opportunity to move around

    Cons

    Too much paperwork, can be hard to find right contact

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    * Great work/life balance, but comes in peaks and troughs often
    * Excellent brand on your CV
    * Great community and peers/seniors to develop yourself
    * Good benefits and over average remuneration
    * Truly global blue chip with a lot of opportunities abroad
    * Great office locations
    * Very flexible with home-working
    * Good holiday allowances

    Cons

    * Need to improve support technology, like expense management systems, PTO trackers, etc
    * Could use CRM better
    * Salaries are on the peak of the bell-curve (or just to the wrong side), is a driver in some good people leaving
    * Need to remove some of the technological systems that are out of date and take up time from field-staff's day
    * sometimes you get thrown in the deep end if you're a joiner
    * training is below par
    * difficult to find adequate cover for some roles when you need PTO

    Advice to ManagementAdvice

    * remove some of the operational aspects of field roles and give them to other teams
    * Have a better support system for when staff leave/join/PTO
    * Improve transition process for staff that are leaving/joining
    * invest in better training (not necessarily more expensive training, this is not synonymous)

    Recommends
    Positive Outlook
    Approves of CEO

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