American Express Reviews

Updated March 21, 2015
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99 Employee Reviews

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  1. Great, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in London, England (UK)
    Current Employee - Sales Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Good working environment. Good team culture.
    Great office location - good benefits and indirect perks.
    Company is flexible with how you organise your work and where you want to work from as long as the work gets done.
    You will learn a lot.
    International company with opportunities.

    Cons

    Salary is not competitive and performance bonus depends much more on politics than performance.
    Extremely political - you'll go far if you play the game...
    When implementing changes, very little (hardly any) consultation with the teams involved.
    The goals are not aligned between the team; this can create a poor collaboration, internal hurdles and internal competition.

    Advice to ManagementAdvice

    Efforts should be made to retain good employees: increase the salary/give OTE to sales people, make sure performance is valued more than politics.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. Very happy with company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in London, England (UK)
    Current Employee - Senior Marketing Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    Intelligent management, great opportunity to move around

    Cons

    Too much paperwork, can be hard to find right contact

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at American Express full-time (more than 3 years)

    Pros

    * Great work/life balance, but comes in peaks and troughs often
    * Excellent brand on your CV
    * Great community and peers/seniors to develop yourself
    * Good benefits and over average remuneration
    * Truly global blue chip with a lot of opportunities abroad
    * Great office locations
    * Very flexible with home-working
    * Good holiday allowances

    Cons

    * Need to improve support technology, like expense management systems, PTO trackers, etc
    * Could use CRM better
    * Salaries are on the peak of the bell-curve (or just to the wrong side), is a driver in some good people leaving
    * Need to remove some of the technological systems that are out of date and take up time from field-staff's day
    * sometimes you get thrown in the deep end if you're a joiner
    * training is below par
    * difficult to find adequate cover for some roles when you need PTO

    Advice to ManagementAdvice

    * remove some of the operational aspects of field roles and give them to other teams
    * Have a better support system for when staff leave/join/PTO
    * Improve transition process for staff that are leaving/joining
    * invest in better training (not necessarily more expensive training, this is not synonymous)

    Recommends
    Positive Outlook
    Approves of CEO
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  5. OK - but Experience vs Pay is very poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Brighton, England (UK)
    Current Employee - Customer Care Professional in Brighton, England (UK)

    I have been working at American Express full-time (more than 5 years)

    Pros

    Training / Atmosphere / Staff / Perks

    Cons

    I will list work life balance but that is more my problem as i live in london and commute to Brighton - Pay and respect to tenure is poor.

    Advice to ManagementAdvice

    Look after staff with Experience

    Recommends
    Positive Outlook
    Approves of CEO
  6. Great people and workplace - Lower salaries than competitors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express

    Pros

    Good work culture, performance focused, good work-life balance, opportunity to diversify experience across a number of areas.

    Cons

    Lower salaries than competitors, low salay increase when changing roles internally (5-10%), often political (good thing if you can play the game).

    Advice to ManagementAdvice

    Make salaries more competitive to retain employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Marketing in London, England (UK)
    Former Employee - Senior Manager, Marketing in London, England (UK)

    I worked at American Express full-time (more than 3 years)

    Pros

    Employee focus, strong leadership and very qualified people

    Cons

    Too much politics when moving to the next level

    Recommends
    Positive Outlook
    Approves of CEO
  8. 15 years in the International card business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 10 years)

    Pros

    Incredible blue chip company that historically has always made the changes necessary to reinvent itself while consistently maintaining and promoting its core values. Strong levels of integrity throughout the organization. Fairly transparent internal job market, with opportunities to move across countries, functions and lines of business. Great developer of talent, driven by lean staffing levels, which increases exposure and accountability. Genuinely nice people. Warm and fuzzy culture. Very easy to build a long-term career there, and many people historically have.

    Cons

    Highly consensual approach tends to slow action and decision-making. Building strong internal networks critical to getting things done. Difficult to take risks without executive sponsorship. Performance management process overly time-consuming/bureaucratic and not as meritocratic as it pretends to be. Executive sponsorship critical for a advancement to senior levels. Moving to a GE-style approach to talent management.

    Advice to ManagementAdvice

    You can drive change (business, organizational) without alienating your longest-tenured employees and customers. Downsizing has adversely impacted work-life balance -- it is not always possible to "do more with less". If you want to compete with the best companies for the best talent, compensation needs to be more commensurate.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. politically Chalenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Operations in Brighton, England (UK)
    Former Employee - Coordinator Operations in Brighton, England (UK)

    I worked at American Express full-time (more than 5 years)

    Pros

    Looks good on your CV and good team spirit

    Cons

    Have to deal with huge amount of internal politics ...Middle Management completely out of touch with what goes on daily .....Can do well if your face fits but with constant restructuring this does nt last long as you ll never have your manager long

    Advice to ManagementAdvice

    Please try and maintain a grip on reality ...It helps

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful

    Lacks governance and structure and is too US centric...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Express full-time (more than 8 years)

    Pros

    The people are great, some of the nicest I've worked with. It is a very inclusive culture and truly does value diversity. The leadership development and training used to be good, but I've seen a very distinct decline since 2008. The working environment tends to be relaxed and informal

    Cons

    It is too US centric with very little understanding from the US of cultural differences in the approach to work in the other regions. There is a lack of discipline, structure and governance around process and working methodology (though efforts are being made to improve, but this should really have been done at the front end - not as an after thought). Organisationally, it is very hierarchical and career progression is relationship based rather than merit. There is a certain level of hypocrisy and a distinct difference between what is said by leadership and what is actually done. As it's a US company, there's a bit too much 'ra ra' and company flag waving for my liking....

    Advice to ManagementAdvice

    Diversify your senior leadership by placing key people in other geographic regions rather than the US. Create channels for greater collaboration and really listen to employees

    Doesn't Recommend
    No opinion of CEO
  11. Business Development Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in London, England (UK)
    Former Employee - Business Development in London, England (UK)

    I worked at American Express full-time (less than a year)

    Pros

    Amex take care of their own, and a very team driven. You're are made to feel part of something working there. Good basic salary and clearly defined working hours

    Cons

    Every single aspect of the role had to be checked with multiple stakeholders so it would take months to get simple things approved. Worst commission/bonus structure I have come across in 6 years in the business. The middle management team are completely unrealistic about their market position, competition and forecasts.

    Advice to ManagementAdvice

    I worked on the foreign exchange desk...when selling niche services employ candidates who have experience in that field....dont just hire telesale people who have not interest in delivering quality customer service.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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