American Express

www.americanexpress.com

American Express Reviews in United Kingdom

Updated January 2, 2015
Updated January 2, 2015
2,094 Reviews
3.6
2,094 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Express Chairman and CEO Ken Chenault
Ken Chenault
1,509 Ratings

Review Highlights

Pros
  • Work/Life balance is very good and one of the few reasons I have stayed so long (in 455 reviews)

  • The schedule my department has is amazing and there are work from home opportunities (in 62 reviews)


Cons
  • Amex is known for its work life balance but it is totally fake n wrong perception (in 77 reviews)

  • Consensus based decision making slows everything down, to a ridiculous extent at times (in 49 reviews)

More Highlights

86 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    The only thing constant is change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)

    I have been working at American Express full-time (more than 10 years)

    Pros

    - Dynamic, market driven and competitive organisation determined to remain a big player in financial services.
    - Committed to invest in developing digital products and tools for consumers and businesses.
    - Popular Board Leadership - Ken Chenault and his team are visionary, driven and passionate and that comes across in all of their communications.

    Cons

    - Focus has shifted more heavily toward the shareholder in recent years, with the employee feeling less part of a business 'family' and more a nameless commodity, albeit a reasonably paid commodity. This affects employee loyalty, commitment and enthusiasm.
    - IS/IT infrastructure (especially employee intranet) is challenging to work with.
    - Recent introduction of Blue Working in Servicing Centres adds to sterile/impersonal working environment.
    - Flawed meritocracy due to poorly coordinated and top down commitment to goals and deliverables, reliable metrics.
    - Gaps in leadership ability, quality, and credibility between the Board in New York and Regional/Local centres sometimes expose middle management.

    Advice to ManagementAdvice

    Fix top down gaps! Ensure commitment and alignment at all leadership levels to ensure regional and local centres fully understand and buy in to the plan.

    Negative Outlook
    Approves of CEO
  2.  

    Great work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in London, England (UK)
    Former Employee - Marketing Manager in London, England (UK)

    I worked at American Express full-time (more than 5 years)

    Pros

    Great colleagues
    International opportunities
    Good benefits
    Great work life balance with flexible working
    Interesting projects and products

    Cons

    Not everybody is entitled to a bonus
    Company culture is rapidly changing to more cut throat

    Advice to ManagementAdvice

    Reward hard work across all job levels and you will have very loyal staff

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Manager in London, England (UK)
    Former Employee - Risk Manager in London, England (UK)

    I worked at American Express full-time (more than 3 years)

    Pros

    -A lot of opportunities to move around
    -Work from home possible

    Cons

    -Antiquated backward IT stops you from doing anything efficiently
    -To save resources, one is usually in charge for several markets
    -Ambiguous performance review and goal setting
    -Pay so so

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Intern at American Express

    Current Employee - Financial Analyst in London, England (UK)
    Current Employee - Financial Analyst in London, England (UK)

    I have been working at American Express as an intern (less than an year)

    Pros

    American Express has a global brand presence and operates in an array of financial industries allowing you to explore different opportunities across different markets

    Cons

    Apparantly the salary isn't as high as their competitors, but for a Penultimate Year Summer Intern, I am getting paid higher than some of my Investment Banking counterparts and also have a much more appealing work:life balance

  6.  

    Career-oriented organisation with broad range of role opportunities under thoughtful corporate strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Manager in London, England (UK)
    Current Employee - Senior Sales Manager in London, England (UK)

    I have been working at American Express full-time (more than an year)

    Pros

    Fun and friendly environment. Interesting colleagues and strong career progression opportunities. Multiple networks exist and mentoring is strongly encouraged. Moving between roles and areas of the business is also strongly encouraged in addition to geography relocation to encourage diversity and a more complete understanding of the business and challenges. A strong sense of meritocracy makes things engaging.

    Cons

    Lower pay. Slow moving and conservative organisation at times. Overall, a challenge to do anything new or introduce change, despite the idea that innovation is encouraged. The cogs sometimes feel like they move extremely slow given heavy layers of bureaucracy in some business areas.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    very well organised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Brighton, England (UK)
    Current Employee - Customer Care Professional in Brighton, England (UK)

    I have been working at American Express full-time (less than an year)

    Pros

    they make you feel like an individual rather than just a cog in a corporate machine (which realistically you are)

    Cons

    there is one working day of the year off and that is christmas day,

    Advice to ManagementAdvice

    nothing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Life at Amex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)

    I have been working at American Express full-time (more than an year)

    Pros

    Culture. It's a company that cares about it's employees

    Cons

    It can be very hierarchical and bureaucratic.

    Advice to ManagementAdvice

    Let's try to do things more efficiently

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Got to put in a lot to get a little back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategy Director in London, England (UK)
    Current Employee - Strategy Director in London, England (UK)

    I have been working at American Express full-time (more than 10 years)

    Pros

    -Flexible working arrangements
    -Mobility (opporunity to be based anywhere in the world)
    -Diverse opportunities across business units
    -Talented/competitive Middle mangement

    Cons

    -Antiquated information systems, slow to update
    - Fragmented matrix management environment
    - Weak training/development opportunities
    - Heavy workloads
    - Uncompetitive salaries/bonus/benefits scheme

    Advice to ManagementAdvice

    Actively drive talented staff to flourish. Listen more to middle management.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Global and very varied career opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in London, England (UK)
    Current Employee - Vice President in London, England (UK)

    I have been working at American Express full-time (more than 5 years)

    Pros

    Bright and driven colleagues. Try's to be people focused.

    Cons

    You need to be young, keen and geographically mobile

    Advice to ManagementAdvice

    Recruit some outsiders into leadership

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great company, strong focus on employee development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in London, England (UK)
    Former Employee - Project Manager in London, England (UK)

    I worked at American Express full-time (more than 3 years)

    Pros

    High focus on employee development with good review and goal structure that ensures everyone in the company wants to grow and develop themselves as well as grow their colleagues. Ability to move jobs every 18 months, this is highly encouraged and happens easily through networking, recommendations and formal job applications. Large enough company to enable various experiences in different business units, different functions as well as different level (i.e. central vs. local).

    Cons

    Somewhat slow processes, due to the fact that it is an old and large company in a field highly regulated and requiring high data protection. New products, projects, ideas can take a very long time to be approved. Mentalities are also sometimes difficult to change because people tend to stay in the company for a very long time and are therefore less keen on changing the way they work.

    Advice to ManagementAdvice

    Keep the focus on employee development high while pushing people to be more empowered to do what they think is right, removing some barriers for implementing new ideas and trusting people with different thinking.

    Recommends
    Positive Outlook
    Approves of CEO

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