American Family Insurance
3.0 of 5 226 reviews
www.amfam.com Madison, WI 5000+ Employees

American Family Insurance Reviews

Updated Apr 7, 2014
All Employees Current Employees Only

3.0 226 reviews

                             

63% Approve of the CEO

American Family Insurance President & CEO Jack Salzwedel

Jack Salzwedel

(86 ratings)

53% of employees recommend this company to a friend
226 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Flexible hours and schedule, excellent work/life balance for most positions"
    in 11 reviews
  • "Some good benefits, salary was good at starting point but annual raises were very low"
    in 17 reviews
Cons:
  • "Little to no movement once you get here"
    in 8 reviews
  • "Lack of time management and productivity with upper management"
    in 14 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

1 person found this helpful  

Great Company!

Anonymous Employee (Current Employee)

I have been working at American Family Insurance

ProsGreat pay benefits and options of work schedules

ConsSitting all day computer work

Yes, I would recommend this company to a friend

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1 person found this helpful  

Treat you like family

Casualty Claim Manager (Current Employee)
Denver, CO

I have been working at American Family Insurance full-time for more than 10 years

ProsFlex time, bonuses, highly engaged employees

Consthey consolidated offices, fewer chances for advancement

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very Good

Anonymous Employee (Former Employee)

I worked at American Family Insurance full-time

ProsThe most helpful and friendly coworkers I have ever had. People are very professional.

ConsOdd work schedule is a little hard to get used to.

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  • Disapproves of CEO

1 person found this helpful  

Terrible place to work!

Claim Adjuster (Current Employee)
Eden Prairie, MN

I have been working at American Family Insurance full-time for more than 3 years

ProsFlex time is nice, Paid holidays, sick time and vacation time

Consthey expect you to work 50-60 hours a week but only pay you for 38 which is full time.

Advice to Senior ManagementYou need to hire more employee's so that ones currently working do not have to put in so many hours.

No, I would not recommend this company to a friend

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1 person found this helpful  

AmFam - a decade ago

Casualty Claims Adjuster (Current Employee)
Englewood, CO

I have been working at American Family Insurance full-time for more than 3 years

ProsGood 401k, excellent training, good people as coworkers

ConsOverworked - way too much volume to do well

No, I would not recommend this company to a friend

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Good Start-up Company to learn the insurance business

Insurance Agent (Former Employee)

I worked at American Family Insurance full-time for more than 5 years

ProsI loved my clients. My clients made me feel like part of their family. With the right District Manager you can be very successful and learn alot.

ConsThey kept restructuring the districts. Some District Managers only care about numbers vs helping you become successful. Hated going to the weekly meetings.

Yes, I would recommend this company to a friend

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Great Company to work for

Claims Customer Care Center (Current Employee)
Columbus, OH

I have been working at American Family Insurance full-time for more than 5 years

ProsWork hours were consistent
Overtime was available

ConsConstant change, the position turned from an Adjuster type of position to more of a call center fairly quickly.

Advice to Senior Managementn/a

Yes, I would recommend this company to a friend

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Pretty good for an insurance company, and moving in the right direction.

Insurance Agent (Current Employee)
Portland, OR

I have been working at American Family Insurance full-time for more than 3 years

ProsFreedom of running your own business with the help of a large company for marketing. The relationships I form with my clients, staff, and neighbors. Good earning opportunities. Possibility for growth in your own agency, and for other positions in the company if one wanted to go that route.

ConsInsurance is an old system trying to catch up with modern times. It is still very needed but not understood completely on the consumer side, and companies including AmFam don't fully understand their changing consumers. Amfam is a midwest company, and lacks the understanding of this fact: The warm fuzzies the company has built up in Wisconsin by being a upstanding member of the community does not translate for the average consumer on the West Coast. This shows in some decisions and rules made from the narrow view of someone living in Madison, WI, or any small town. It is hard to make it as an insurance agent in general, and some of the pay structures for starting agents actually encourages behavior that will make you less productive by putting short term goals ahead of truly running a business for long term success.

Advice to Senior ManagementFind young agents who haven't been given a massive book of business, or had something handed down from a family member, and get them to open up about what could make this the best company going forward, and how they could feel confidant in succeeding.

Yes, I would recommend this company to a friend

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Some great, some not so great

Anonymous Employee (Current Employee)

I have been working at American Family Insurance full-time for more than a year

ProsGreat work environment, amazing boss and co-workers, competitive pay scale

ConsThe company as a whole is very conservative, positive changes take a very long time to be implemented, could be MUCH more efficient if decisions were made on a more local level.

Advice to Senior ManagementTo UPPER management - come down from the towers and talk to the front lines staff about what could be done better, more efficiently.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Disapproves of CEO

 

Agent Assistant

Agent Assistant (Former Employee)

I worked at American Family Insurance full-time for more than a year

ProsWork hours, building relationships with insureds. I don't have many good things to say about this company. I'm trying to keep it positive.

ConsI work with an agent and his assistant. Pay was low, too many hats to wear with no help. Too many rules, no consistency, poor training, no chance for growth!

Advice to Senior ManagementMight want to just hire part time high schoolers or college students for assistants. If not you should keep it strictly to just agents.

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Glassdoor is your free inside look at American Family Insurance reviews and ratings — including employee satisfaction and approval rating for American Family Insurance CEO Jack Salzwedel. All 226 reviews posted anonymously by American Family Insurance employees.