American Family Insurance Reviews

Updated July 20, 2015
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360 Employee Reviews

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  1. Helpful (3)

    Long-time employee hoping to be a "lifer"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee
    Current Employee - Current Employee

    I have been working at American Family Insurance full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Multiple areas to choose from and explore when looking to expand personal knowledge and grow in your career. Flex days are a wonderful benefit, allowing for working slightly longer days but being able to take days off on a regular basis. Great focus on our customer!

    Cons

    Constant world of restructure; hard to settle in when next round starts before you've even figured out the role you're in. Positions often slotted, leaving qualified candidates out of the opportunity to pursue new role.

    Advice to Management

    Allow employees to take a break from continual restructure. Is exhausting and scary all the time. Continue doing great things to live in the world of our customer! Great strides to be more customer-focused.


  2. Helpful (1)

    legal assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Assistant in Chicago, IL
    Former Employee - Legal Assistant in Chicago, IL

    I worked at American Family Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits nice location great insurance

    Cons

    poor management terrible communication skills

    Advice to Management

    better communication skills


  3. American Family Insurance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Family Insurance

    Pros

    Great people. Did I say great people?

    Cons

    Winter in the Midwest. Did I say winter in Midwest?

    Advice to Management

    Great people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A positive experience, a lot of changes and reorganizations in the last 3 years with closure of a lot of small offices.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Phoenix, AZ
    Current Employee - Claims in Phoenix, AZ

    I have been working at American Family Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits with a rare benefit of a pension plan. Long term employees but recently hiring a lot of individuals who have just graduated from college. Good opportunities for recent college graduates in all offices.

    Cons

    Have to live in Madison to move up in the company. Have regional offices but little opportunity for upward advancement in the regional offices. Policies and procedures are determined at the national headquarters in Madison Wisconsin.

    Advice to Management

    Need to look at time off policies and telecommuting opportunities to more employees.


  6. Helpful (4)

    Agency Owner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Agency Financing Plan but mustnew agents quick or don't last long due to company rates and too many rate increases.

    Cons

    Bad management Premiums way too high - They rely on personal face to face service but people are more interested on saving which it was impossible to provide to new customers.

    Advice to Management

    They should focus more on new agencies and not on Veterans, it seems like they pick who they want to work with to support their agencies. Not an equal agency experience!


  7. Helpful (1)

    Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Phoenix, AZ
    Former Employee - Sales Specialist in Phoenix, AZ

    I worked at American Family Insurance part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training program helps people starting out in the insurance industry. American Family insurance gives you all the tools you need to build a good client base. the benefits are good and the atmosphere in the office is friendly.

    Cons

    It can be hard to get out of your comfort zone starting out, but the training program should help with that. The starting salary could be a little higher. Need to build a client base quick.

    Advice to Management

    The company values are great. You should give give your employees more financial access in order to generate more leads. Overall good atmosphere to work in.


  8. Helpful (4)

    Lack of direction and always going through a reorg.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Family Insurance

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Solid customer base. Customer focused.

    Cons

    Changing priorities on a daily basis. Lack of focus on delivering quality technology solutions.


  9. Helpful (2)

    Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Family Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good Benefits Including Pension Plan for Corp employees. Great Brand Great marketing and ties into really caring for their customers. Great Culture They listen Flexibility with schedules and commuting

    Cons

    Sometimes lax or late to catch up. Specifically technology wise. True upward mobility leads you to Madison, WI only. So if you don't like the cold small town thing.....

    Advice to Management

    To become more flexible when it comes to having everything come from Madison. If you want to move up, you have to go to Madison. If we are looking to become a national player in the insurance industry, we have to know that most of your top candidates, won't be in Wisconsin or the Midwest period.


  10. Helpful (3)

    *

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Family Insurance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Promote from within * * *

    Cons

    Good ol boy attitude. Its who you know, not always who is the best fit.

    Advice to Management

    Company is focused on buying up other companies and growth. Day to day work & employees are suffering.


  11. Helpful (1)

    Agency Sales Manager Assistant, ASMA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASMA in Madison, WI
    Current Employee - ASMA in Madison, WI

    I have been working at American Family Insurance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Build relationships with our customers/agents.

    Cons

    Performance rate increase is not near the cost of living. Salary is also low.



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