American Furniture Warehouse

  www.afwonline.com
  www.afwonline.com
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American Furniture Warehouse Reviews

Updated August 20, 2014
Updated August 20, 2014
22 Reviews
2.9
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jake Jabs
17 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Retail hours, great pay and benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Thornton, CO
    Current Employee - Anonymous Employee in Thornton, CO

    I have been working at American Furniture Warehouse full-time for more than 10 years

    Pros

    The stores have lots of traffic so if you like to work and make money its all there. Great pay, great benefits, great training and lots of opportunity due to business is great and getting better all the time. There are more jobs than just salespeople...for example; delivery drivers and helpers, in house shop for merchandise building and repair, accounting, decorators, warehouse, truck maintenance...and there is on site training.

    Cons

    Working in retail means working retail hours. For some it is no big deal or a problem at all...others like to have nights and weekends off....and every holiday for the most part. If you want nights off or all holidays (Other than Christmas and Easter) retail may not work for you.

    Advice to ManagementAdvice

    Management is always willing to train and listen to concerns with hopes of always improving and providing employees with all the tools they need to be successful. Management does a good job in managing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I have done this review on multiple devices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Thornton, CO
    Former Employee - Sales Manager in Thornton, CO

    I worked at American Furniture Warehouse full-time for more than 8 years

    Pros

    Previously submitted information requested do not want to duplicate.

    Cons

    Previously submitted information requested. Do not want to duplicate.

    Advice to ManagementAdvice

    Previously submitted information requested.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    If you invest yourself in the company the company will invest in you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Denver, CO
    Current Employee - Sales Manager in Denver, CO

    I have been working at American Furniture Warehouse full-time

    Pros

    American furniture warehouse only promotes within the company, so you start from the bottom and move up, and is currently growing and opening stores in AZ. This brings many opportunities to move up if you apply yourself. Jake Jabs, the owner, pays his hourly employee very well, starting out at 14$ an hr. He also gives reviews every 6 months for a raise. Not everyone gets a raise that often, only people who work for it. Delivery drivers are also paid well, making 60k to 80k a year, but only the best of individuals can be a driver due to the fact they work more hrs then any other position and it requires dedication. Sales do good as well, making an average of 40k a year. Jake also invests in full benefits, health care, 401k with a matching program, 2 weeks of paid vaca a year. Pay is based on your average sales, and more. From the top to bottom, the company is ethical and is based on good morals. American furniture has zero tolerance for drugs and does a strict background check on all employees in order to insure a healthy work place. Jake Jabs meets every new employee before they start their career and invests millions in charities, also Jake's daughter will be taking over after he retires, so it will continue to be a family-owned business.

    Cons

    You will need to invest a good amount of time into weekends and holidays. American Furniture Warehouse is closed on Christmas, Thanksgiving and Easter, but you are required to work the day before and after Christmas and Thanksgiving.

    Advice to ManagementAdvice

    Focus on building a team environment, positive team building programs, and motivating meetings. This would increase positive mental health and attitude that would be passed on to the customer.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    very dissapointing and a waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Glendale, AZ
    Current Employee - Sales in Glendale, AZ

    I have been working at American Furniture Warehouse full-time for less than a year

    Pros

    none unless you like being micromanaged and screwed

    Cons

    everything . you have to buy an i pad which is 300 to start off. if you go into draw three times your fired . over hired they hired over 90 for sales . it is a joke

    Advice to ManagementAdvice

    how about paying 5% and give experineced sales people a chance to earn a living

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    For a sales job it's a great place to work! If you don't mind everything being your fault....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Thornton, CO
    Current Employee - Sales Associate in Thornton, CO

    I have been working at American Furniture Warehouse full-time for more than a year

    Pros

    It really is a good place to work, just not long term. The pay is decent and they do promote honest selling techniques. The benefits are pretty decent for the Denver area and there is a lot of customers. The company does a lot to keep customers happy and getting them in the door. The commission rate is 4% which is low for the industry however the volume is higher than any other furniture store in colorado so you make a very decent wage. The CEO Jake Jabs is an extremely smart business man. I would absolutely recommend this as a temporary employment opportunity that you will make a decent wage.

    Cons

    It's a big company with big company politics. Nobody can speak against jake or even question why he makes a decision. When he dies (he is 83) the company will die with it. I'm sure it will be around for awhile but certainly won't last. The biggest reason there is turnover is not because it's commission, it's because management believes everything that happens is the sales person fault. If there are exchanges or returns regardless of why it's still the sales person that didn't do there job right. We actually joke saying that we should start telling people the furniture they get will be damaged in some way and they should accept it because it's cheap so we stop getting yelled at for returns and exchanges. You will spend more time typing notes to protect your self from management than actually talking to customers. They do expect you to promote the company on your own time and for free, sometimes with your own money. I have seen them promote some really great leaders into management but I've also seen them promote people who should have never been hired but some how got promoted.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great start, slow returns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Furniture Warehouse full-time for more than 3 years

    Pros

    This is a privately owned company whose founder is still very active. The starting wage for entry level positions is $14 an hour which is unheard of in today's unskilled labor market. The health insurance benefits are also way beyond what is typically available. Many employees have stayed with the company for several years and there are many locations in which to work.

    Cons

    Although the owner is a fabulous businessman who made a fortune from nothing, the indirect pressure during the last presidential election was not appropriate. Employees received a note with their paychecks with some instructional views on the economy. Although it did not advocate for either party, it was obviously right wing. No one gets any holidays off and are required to work the days before and after Christmas regardless of vacation days available.

    Advice to ManagementAdvice

    Keep politics out of the workplace. Reward loyalty by allowing long-time employees the privilege of spending the holidays with their families by granting vacation time around the holidays.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Grand Junction, CO
    Former Employee - Sales Associate in Grand Junction, CO

    I worked at American Furniture Warehouse full-time for more than a year

    Pros

    The sales position at American Furniture Warehouse is tops in the industry. The pricing is great. The inventory system is exact. Most items are available at all times.

    Cons

    It is retail hours open 10am to 10pm. Middle managers are not very involved in making sure things are being done correctly on the sales floor.

    Advice to ManagementAdvice

    Be more aware of what is going on on the sales floor as far as sales people stacking customers and trying to split tickets that they have no claim to.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Sales in Thornton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Thornton, CO
    Current Employee - Sales Consultant in Thornton, CO

    I have been working at American Furniture Warehouse full-time for more than 3 years

    Pros

    No quotas
    Very competitive prices
    No negotiation
    Can easily make a living
    Full time w/ good benefits, 401k, vacation
    Open sales floor
    No departments so you can sell anything in the store

    Cons

    Weekends mandatory
    Most holidays mandatory
    No company stock program (yet)
    The website sucks
    Slow outdated systems

    Advice to ManagementAdvice

    Management is so afraid of upsetting Jake Jabs that there are things that aren't getting done.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good job, if you can follow the rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at American Furniture Warehouse full-time for less than a year

    Pros

    The selection and prices are really unbeatable. They make up for the low prices by selling in volume. If you sell honestly and manage customer expectations, the customer will be satisfied. It's a retail sales job, so plan on spending 8-11 hours a day on your feet. Generally, they hire great people to work with. Some people gripe about the management, but I like my entire management team. Like everyone else, they have their personality quirks, but if you know how to deal with them and have just a little bit of intelligence, they leave you alone unless you come to them with a problem.

    There are thongs about every job that you won't like, but the job is what your boss says it is. You don't like cleaning? That's your job. Don't like scouring the floor to find something that needs fixing? Suck it up. There are far worse jobs out there.

    Full benefits.

    Cons

    The commission is lower than other stores. There are no spiffs or bonuses of any kind. There are too many salespeople on the floor. The company uses a formula based on the store's sales based on industry standard. Consequently, that's probably what you'll earn-industry standard. If that's enough of an income for you, then this would be a very good job for you. If you want to earn more, it's possible, but you will probably earn average-about $43,000 a year.

    Advice to ManagementAdvice

    The formula you use to determine how many salespeople you have on the floor is antiquated. If you really have the best salespeople, you need fewer of them. The company prides itself on never having laid anyone off. However, salespeople wash out regularly because they don't make draw. If we had fewer people, making a good living would be easier to do. CHANGE THE FORMULA!!!

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Overworked & Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Helper  in  Gilbert, AZ
    Former Employee - Helper in Gilbert, AZ

    I worked at American Furniture Warehouse full-time for less than a year

    Pros

    Decent pay, new equipment ready for use.

    Cons

    You had to work so many hours off of a commission rate it never really amounted to that much per hour. My job title was as a "Helper" in the Deliveries Department. 12 hour days were almost regular, 14-16 hour days popped up way too often. Sure, getting $160-$180 dollars a day wasn't bad, but when you're putting in 15-16 hours to get that kind of money, you only end up making 10 or 11 bucks an hour. You wouldn't get paid on anything you failed to deliver. Say you deliver a sofa to a customer, you get there and suddenly they don't like the way it looks in their home, guess what? You're placing that sofa back on the truck and you're not getting paid for it. I made 1.25% of what the truck was worth. Average truck was worth $13000, so you figure thats about $160.00.

    Advice to ManagementAdvice

    Be more open to employees wanting to move up, don't play favorites, be genuine to your employees and help them when needed.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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