American Girl Reviews

Updated April 20, 2015
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3.5
112 Reviews
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Ellen L. Brothers
43 Ratings

Pros
  • Great benefits for those interested in Mattel and American Girl products (in 7 reviews)

  • A good part-time opportunity in college or taking classes (in 6 reviews)

Cons
  • There are only a handful of full-time positions other that management (in 7 reviews)

  • Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. This company was simply amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Stanford, CA
    Former Employee - Retail Sales Associate in Stanford, CA

    I worked at American Girl

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Paid well for a retail position
    Very positive working environment
    Major emphasis on training

    Cons

    No major complaints at all

    Advice to Management

    I loved going to work everyday, and I wouldn't have had it any other way!

  2. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL

    I worked at American Girl

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love working with people. Also love how the restaurant is set up for the little girls. Wearing pink everyday was fun as well. Love the food on the menu.

    Cons

    Some crumpy people at times. People wanting things that weren't on the menu, loud rude customers.

  3. Helpful (1)

    AG work Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Girl

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Has great work / family time abilities. You can choose your own hours.

    Cons

    Once you choose your hours for the season you are unable to make any changes.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. So fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Doll Hair Stylist in New York, NY
    Former Employee - Doll Hair Stylist in New York, NY

    I worked at American Girl part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun. dolls. girls. atmosphere. wake up wanting to go to wrk. don't want to go home.

    Cons

    Co wrkers. annoying. no team wrk. just my opinion. some ppl just lack common sense.

    Advice to Management

    nothing. they're cool.

  6. Excellent seasonal work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Representative
    Current Contractor - Customer Service Representative

    I have been working at American Girl as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Supervisors are cheerful, supportive and optimistic

    Cons

    outdated technology requires LOTS of training

    Advice to Management

    Survey your order processors one week after training is done to see if the important issues are being covered. It well help redirect your efforts to more efficient training

  7. Helpful (1)

    Working at american girl!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Houston, TX
    Current Employee - Cook in Houston, TX

    I have been working at American Girl part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The environment is amazing to work in! Management is really good, they listen to you! The discounts are good too! They really take care of their employees! And the pay is good!

    Cons

    You don't get very many hours! Even though they pay above what most entry-level employers pay, the hours are so horrible that i have to take up a second job!

  8. Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Processor in Middleton, WI
    Former Employee - Order Processor in Middleton, WI

    I worked at American Girl part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good perks for part timers

    Cons

    It's too bad more part timers don't get chosen for full time positions

  9. Seasonal Experience Phenomenal!

    • Culture & Values
    Former Employee - Seasonal Order Processor in Middleton, WI
    Former Employee - Seasonal Order Processor in Middleton, WI

    I worked at American Girl part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    As a seasonal holiday employee you are treated just as all the other full time employees are. The training takes a while and it covers a lot. They really help you learn about the products you are selling. The products are available to look at and touch... I felt respected and not as though I was being like a high-school student or something. Most seasonal employees I would say are between 22 and 50. The perks are nice also, getting discounts at the Mattel store, AG and Fisher Price.

    Cons

    This position can be stressful if you are not used to dealing with people over the telephone who may be aggravated, confused, frustrated, etc. As any type of customer service type position, there will always be disgruntled customers. Other departments are usually very good about helping with these customers.

  10. Part time customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Girl

    Pros

    very people oriented and great product

    Cons

    not a set schedule for work

  11. Great brand, smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Middleton, WI
    Former Employee - Anonymous Employee in Middleton, WI

    I worked at American Girl full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    AG is a great brand with a great mission. With as much growth as it's had recently, it has even more potential. People are smart, competent and caring. Work-life balance is encouraged and Fridays off was a great perk.

    Cons

    Even though AG and Mattel function mostly independently, Mattel sometimes rules with an iron fist (especially in financial and legal matters).

    Advice to Management

    Keep up the good work on boldly stretching the brand in sustainable ways, and providing training and opportunities for key players. Carefully consider your balancing act with Mattel.

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