American Girl Reviews

Updated June 29, 2015
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3.6
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Recommend to a friend
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Ellen L. Brothers
46 Ratings

Pros
  • Great benefits for those interested in Mattel and American Girl products (in 7 reviews)

  • A good part-time opportunity in college or taking classes (in 6 reviews)

Cons
  • There are only a handful of full-time positions other that management (in 7 reviews)

  • Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion (in 5 reviews)

More Pros and Cons

123 Employee Reviews

Sort: Popular Rating Date
  1. Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    I worked at American Girl full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    They are very upfront about the work schedule when you are hired as a seasonal employee. Good employee discount available for product.

    Cons

    Shift leads need to be more consistent. There was an appearance of favoritism that didn't go over well with a number of seasonal employees. Training was more of an "as you go, let me know when you find an anomaly/problem" type situation. Pay could be better especially when you consider the retail price vs cost o the merchandise being sold.

    Advice to Management

    Be a more consistent presence on work floor (involved vs. problem only) and monitor shift lead consistency.


  2. American girl

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Girl part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Teamwork -based environment, recognition for positive displays of team work or workmanship. Great benifits and positive work environment based on the customers

    Cons

    Unprofessional management, unprofessional work environment it when it comes to coworkers. No bonuses, was not notified when benefits kicked in, a lot of false information

    Advice to Management

    Treat your staff better and you have a less of a turnover rate when it comes to your employees work with your employees because they're the ones that are directly responsible for making the experience for the children


  3. American Girl

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Doll Hair Stylist in Orlando, FL
    Current Employee - Doll Hair Stylist in Orlando, FL

    I have been working at American Girl part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The people are great, they create a great environment for everyone to come to work and genuinely enjoy working there.

    Cons

    The management can be a little bit all over the place, wish it was more organized.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    I worked at American Girl (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The company has future potential.

    Cons

    Continually reducing staff. No solid plan for future growth.


  6. Good Part-Time Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Handler in McLean, VA
    Former Employee - Merchandise Handler in McLean, VA

    I worked at American Girl part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty good hours for part-time. 20-25/wk

    Cons

    It can get a little hectic when they have activity days.


  7. Great People; Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Girl

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very sharp and dedicated people.
    Always puts the customer's first.
    Exceptional benefits!

    Cons

    Becoming to lean in all areas of the company to be effective without burning people out.

    Advice to Management

    Increase staffing before too many of the quality people leave!


  8. Visual

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Delaware, OH
    Current Employee - Anonymous Employee in Delaware, OH

    I have been working at American Girl (More than a year)

    Pros

    Great Managers, team spirit, and reaching out to the community.

    Cons

    No consistent scheduling and training was sometimes late in coming.


  9. A pretty good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Overland Park, KS
    Current Employee - Merchandiser in Overland Park, KS

    I have been working at American Girl part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice environment, good people, probably one of the best retail jobs you can get

    Cons

    Low hours, way too many managers and leads for the size of the store number of associates

    Advice to Management

    Find a happy medium between hands on and hands off, don't micromanage, but acknowledge hard work


  10. Visual manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser Manager in Los Angeles, CA
    Former Employee - Visual Merchandiser Manager in Los Angeles, CA

    I worked at American Girl

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome benefits. Great quality of life and an awesome feeling when you make a child's dream come true!

    Cons

    The graphic designs were never sized 100% making installation challenging!


  11. Helpful (1)

    Was once a nice family oriented company to work for until new warehouse manager was hired.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities in Wilmot, WI
    Former Employee - Facilities in Wilmot, WI

    I worked at American Girl full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are none anymore the new management for the Wilmot Wisconsin facility is a joke and treats employee's like prisoner's was once a fun place to work.

    Cons

    Employees are stood over and watched over like prisoners as they leave and they cover up any complaints about supervisors and get rid of the employee and keep the supervisor

    Advice to Management

    Get rid of the current warehouse manager he's not people friendly and also the loss prevention boss



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