American Girl

  www.americangirl.com
  www.americangirl.com
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American Girl Reviews

Updated September 14, 2014
Updated September 14, 2014
76 Reviews
4.0
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ellen L. Brothers
33 Ratings

Review Highlights

Pros
  • Great benefits for those interested in Mattel and American Girl products (in 7 reviews)

  • A good part-time opportunity in college or taking classes (in 6 reviews)


Cons
  • There are only a handful of full-time positions other that management (in 6 reviews)

  • Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overworked and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fulfillment Processor  in  Wilmot, WI
    Current Employee - Fulfillment Processor in Wilmot, WI

    I have been working at American Girl full-time for more than 10 years

    Pros

    It's difficult for me to say much positive at this point. It's a steady job. Benefits are provided. Paid time off.

    Cons

    The workload grows every year and management expects more and more production from a limited staff.
    Raises are small if they are given at all.
    They hire unintelligent people for management positions.

    Advice to ManagementAdvice

    Hire more people for full-time positions. Pay more.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Working at american girl!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook  in  Houston, TX
    Current Employee - Cook in Houston, TX

    I have been working at American Girl part-time for less than a year

    Pros

    The environment is amazing to work in! Management is really good, they listen to you! The discounts are good too! They really take care of their employees! And the pay is good!

    Cons

    You don't get very many hours! Even though they pay above what most entry-level employers pay, the hours are so horrible that i have to take up a second job!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Processor  in  Middleton, WI
    Former Employee - Order Processor in Middleton, WI

    I worked at American Girl part-time for less than a year

    Pros

    Good perks for part timers

    Cons

    It's too bad more part timers don't get chosen for full time positions

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Management Won't Listen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Bloomington, MN
    Former Employee - Server in Bloomington, MN

    I worked at American Girl part-time for more than 3 years

    Pros

    You really learn great teamwork when you're in a crazy lunch or dinner rush in the bistro and the only way to get things done is to work together. Most of the people are great and you become pretty tight-knit.

    Cons

    Mattel doesn't know how to run a restaurant efficiently at all. They have so many rules that make serving so hard, you practical have to jump through hoops just to give someone a meal.

    We'd be so severely understaffed that we'd very rarely have a runner/busser and two servers would have to take on the entire dining room themselves during peak hours (8-15 tables AT A TIME). This made for very slow service and cold meals, many comped meals and terrible tips.

    The bistro manager often refused to speak with tables who requested a manager and refused to help front or back of house when we were understaffed and completely swamped. Most of the time you could find her in the office surfing Facebook and stuffing her face with brownies. Many bistro employees spoke to HR about this , but nothing ever was solved. Because if this, moral was dangerously low and coming to work was more stressful and aggravating than the paycheck was worth.

    The bistro was expected to participate in store-wide employee events, but most of the time we were completely out if the loop. We didn't really feel like part of the AG team.

    Advice to ManagementAdvice

    Listen to your employees' concerns and fix them, especially when it's most of the employees voicing the same concerns. Learn how to run a restaurant from a successful restaurant instead of making up rules that don't make sense.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    It was a great working experience but management sucked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess  in  New York, NY
    Current Employee - Hostess in New York, NY

    I have been working at American Girl part-time for less than a year

    Pros

    The great people you meet on a daily basis.

    Cons

    Some of the co-workers were a little mean.

    Advice to ManagementAdvice

    Stop being so inconsiderate.

    Recommends
    Neutral Outlook
  7.  

    Sales Associate at American Girl

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at American Girl part-time for less than a year

    Pros

    The people, the work pretty much everything. There are a lot of kids, so you really need to like children to work here. If not then be in stock or operations.They really help you learn about the products you are selling. The products are available to look at and touch... I felt respected and not as though I was being like a high-school student or something. Most seasonal employees I would say are between 22 and 50. Good Pay start you out at 11 plus dollars.

    Cons

    * Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion.
    * The work environment over the years has become very much "management versus employees" and issues are resolved passive aggressively.
    * Extremely hierarchical work culture:
    (Management > Leads > 37.5 Associates > 30 Associates > P/T Under Associates > Seasonal Associates)
    * Does not encourage associates to seek income elsewhere, despite few full-time positions available; HR will not write letters of recommendation.
    * Little work/life balance with retail hours and fluctuating schedules.
    * Often understaffed to increase profit, which has lead to overworked employees and depleted morale.his position can be stressful if you are not used to dealing with people over the telephone who may be aggravated, confused, frustrated, etc. As any type of customer service type position, there will always be disgruntled customers. Other departments are usually very good about helping with these customers.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Little Room for Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at American Girl part-time for more than 5 years

    Pros

    * Typically willing to work with your schedule if you're a student or have other activities.
    * Enjoyable work location in the heart of the Magnificent Mile in Chicago.
    * Fun to participate in marketing events, excursions and celebrity visits.
    * Amazing staff and co-workers.
    * Decent Benefits (if you're fortunate enough to have a benefitted position).
    * An average day of work is relatively simple; the dolls practically sell themselves.
    *

    Cons

    * Very little room for growth; company has a tendency to hire from outside and force associates to wait years before offering a promotion.
    * The work environment over the years has become very much "management versus employees" and issues are resolved passive aggressively.
    * Extremely hierarchical work culture:
    (Management > Leads > 37.5 Associates > 30 Associates > P/T Under Associates > Seasonal Associates)
    * Does not encourage associates to seek income elsewhere, despite few full-time positions available; HR will not write letters of recommendation.
    * Little work/life balance with retail hours and fluctuating schedules.
    * Often understaffed to increase profit, which has lead to overworked employees and depleted morale.
    * Work atmosphere is increasingly "Office Space" corporate culture.

    Advice to ManagementAdvice

    Be more helpful to employees during peak hours and speak to them with dignity.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    One of the best places to work in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at American Girl part-time for less than a year

    Pros

    The people, the work pretty much everything. There are a lot of kids, so you really need to like children to work here. If not then be in stock or operations.

    Cons

    They still need to work on the diversity of the dolls.

    Advice to ManagementAdvice

    Maybe you can make someone who is not white or half white, the Girl of the Year.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Seasonal Experience Phenomenal!

    • Comp & Benefits
    Former Employee - Seasonal Order Processor  in  Middleton, WI
    Former Employee - Seasonal Order Processor in Middleton, WI

    I worked at American Girl part-time for less than a year

    Pros

    As a seasonal holiday employee you are treated just as all the other full time employees are. The training takes a while and it covers a lot. They really help you learn about the products you are selling. The products are available to look at and touch... I felt respected and not as though I was being like a high-school student or something. Most seasonal employees I would say are between 22 and 50. The perks are nice also, getting discounts at the Mattel store, AG and Fisher Price.

    Cons

    This position can be stressful if you are not used to dealing with people over the telephone who may be aggravated, confused, frustrated, etc. As any type of customer service type position, there will always be disgruntled customers. Other departments are usually very good about helping with these customers.

    Recommends
    Positive Outlook
  11.  

    Part time customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Girl

    Pros

    very people oriented and great product

    Cons

    not a set schedule for work

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