American Greetings Reviews

Updated March 28, 2015
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2.9
233 Reviews
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American Greetings CEO and Director Zev Weiss
Zev Weiss
114 Ratings

Pros
  • Job Flexibility, Work Life balance, Lunches and organized events within the company (in 10 reviews)

  • Flexible schedule, strong company values, well maintained benefits (in 11 reviews)

Cons
  • The Chicago office has some of the worst senior management that I've ever worked with/for/under (in 9 reviews)

  • Most upper management positions are held by individuals who have been with the company 20 (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Exploiting PT Merchandisers Seems to be a Core Component of Business Model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Merchandiser in Seattle, WA
    Current Employee - Part-time Merchandiser in Seattle, WA

    I have been working at American Greetings

    Pros

    American Greetings offers a somewhat flexible work schedule (except prior to and after holidays) which is suitable for college students, stay-at-home moms, retirees, etc.

    Cons

    Minimum wage to start, very steep learning curve--including on-line videos, in store training, and extended on-the-job training. so that a new employee isn't fully independent for several months. Constant at-home work including emails, mailed activities, checking for work assignments on personal computer, etc. So that employees are not able to claim all the time they actually spend doing at home work. Assigned work "activities" take more time than allowed so that employees either get behind in their work or work for free (by not claiming actual work time). Very high pressure to complete all tasks in too little time.

    Advice to ManagementAdvice

    Hire and train top performers and then pay them for the actual time they spend working as fast as humanly possible! Improve quality control at the distribution centers so the merchandisers aren't wasting their scarce time sorting cards in the store. Get out to the stores and see how impossible it is to meet your unrealistic expectations!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Impossible Workload and Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PT Merchandiser
    Former Employee - PT Merchandiser

    I worked at American Greetings part-time (more than a year)

    Pros

    Somewhat flexible hours during summer and early fall.
    Nice products

    Cons

    The workloads are completely impossible to do in the time allotted. The only way to get the job done is to go well over the assigned hours (which is not allowed), or work off the clock. The most ridiculous requirement was the seasonal resets, which occur at the start of every holiday. Part-time merchandisers are expected to remove and discard the hundreds of remaining cards, put out all of the new product, set up several sidecaps, sideracks, and displays, all in one day. This is impossible for one person to do in one day, even though it is all supposed to be done in a few hours. On the few occasions where management sent a helper, it still took 8 hours to complete.

    I never went over hours at this company, and my department wound up being a wreck. The only people getting the job done are getting help or working off the clock. It's just not worth it working so few hours, for so little pay.

    Advice to ManagementAdvice

    Please hire more than one merchandiser per location and give more hours. This is not a job that can be done by one person in only a few hours per week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    Organized Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Cleveland, OH
    Former Employee - Business Analyst in Cleveland, OH

    I worked at American Greetings full-time (more than 3 years)

    Pros

    The have a large on site cafeteria, work life balance, management staff is forward thinking. Technology is good.

    Cons

    Their IT departments have too much overhead and repeated jobs. No standardization. Frequent reorgs make it difficult to find a working rhythm. They have too many brands to manage. They don't appreciate their people. The higher management is completely removed from what is happening in the working world of their company. Communication is horrible top to down. They waste their money on useless things. Over all the company is poorly managed, fractured into silo's that all do their own thing and consistently is trying to catch up to its competitors to stay "in the market"

    Advice to ManagementAdvice

    Get your act together. Communicate to all your areas what your goals are and make sure the rest of the company aligns with that directive. Encourage your management staff to work with you on the forward progression of the company and listen to their ideas. Eliminate the duplicate positions within the company and unite your people to work together. Having an AGI group that is managed entirely different than the rest of the company highlight's the fractured nature of your management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Eyes Wide Shut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Greetings full-time (less than a year)

    Pros

    Easy place to boost your salary. Amazing creative talent. Flexible work schedule with unlimited sick time.

    Cons

    The tech side of the company (AGI - American Greetings Interactive) carries a lot of dead weight and is too stuck in their ways. It would take numerous miracles for the condition of the company's digital products to improve. Rushed or half-baked ideas quickly turn into projects that are pushed live without adequate preparation, strategic development and testing, which makes matters worse. No project is ever considered a failure (even if it fails) and no one is held accountable. This could be considered a 'pro,' but management doesn't have a sincere interest in discussing mistakes. In short, this company lacks thought leadership and is a mess.

    The culture is stale, with a high turnover rate and low moral for those who care about their careers beyond AG. The majority of those still employed have been with the company for a long time and seem lulled into corporate complacency. You don't have to keep up your skill set or put in a full day of work to collect a pay check. Exorbitant amount of unproductive meetings. Unnecessary bottlenecks resulting from an inability to make decisions. Numerous teams/departments that don't communicate. Awful tech support... They will hire you, then ensure you're unable to do your job. I left because I was bored and embarrassed of the final products this company provided to their customers.

    For those interested in a tech opportunity at AG, read the company's mission statement carefully. It's honestly more like high school than a professional work environment. But hey, you get to wear t-shirts and drink company supplied soda!

    Advice to ManagementAdvice

    Stop promoting people who have been with the company forever. Instead, hire people with qualifications and offer support when those employees experience push-back from the dead weight.

    Maybe AGI should focus on helping Customer Service find and retain talent to support disgruntled customers. Those hard working folks in Customer Service seem to be the brightest crayons in the box.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. It might have been an ok job if it wasn't for the supervisor................

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser in Springerville, AZ
    Former Employee - Merchandiser in Springerville, AZ

    I worked at American Greetings

    Pros

    Work on your own, on your own hours.

    Cons

    If you are so "blessed" to have a supervisor like mine, who stuffed work in a drawer out of sight, instead of processing a credit to the store, not putting cards back in stock and not having the reorder tickets up with the cards, instead of in a plastic bag. So much work needs to be done to get the card dept in order, a rep is doomed from the beginning.

    Advice to ManagementAdvice

    Check up on if the supervisors are earning their paychecks. The account that I was assigned to is so far behind in work that has not been done. There has not been a rep servicing this location for a very long time. The supervisor has put out the seasonal cards, but damaged cards, which should be credited to the store and cards that need to be put back into stock were just shoved into a drawer, for some other time, which never will come. If the store only knew how bad a service American Greetings is giving them! Why the supervisor thought this was fair to the next merchandiser and the store is beyond me!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Everyone just treading water

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Greetings full-time (more than 8 years)

    Pros

    It's a paycheck, and you get discounts at the in-building card shop.

    Cons

    So many things wrong with American Greetings, not sure where to start. Management in general is over bearing, micromanaging, and more often then not, gets in the way of you getting your job done. Meetings are excessive, endless, and accomplish next to nothing other than setting the stage for the next meeting. Then there is the antiquated American Greetings IT department. The Help Desk people are clueless, totally unhelpful, and talking to them is one of the most painful experiences one can have. The IT support people generally don't seem to be able to help much at all. You get transferred to a lot of different people that claim it's not their job to help you, and that's if they even respond to you at all. You are told to follow the process, yet the process doesn't work. You have to fill out forms, and submit emails to get what you need to do your job, yet they result in nothing but wasting your time. If you do get any help, it takes months to get that help. It almost seems as if the whole system is setup to discourage you from asking for\getting help. Exterior websites do not display properly because of the antiquated web browser that you are forced to use. Honestly, I'm not sure what the IT department at American Greetings is for as you generally can't get anything you need from them or any help from them.

    Advice to ManagementAdvice

    It's hard to say what could be said to senior management as they hide out in the "Pizza Hut". You almost never see any of them in person. Honestly, I don't think they care as long as their annual bonuses keep coming.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. don't apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Merchandiser
    Current Employee - Part Time Merchandiser

    I have been working at American Greetings

    Pros

    you have a bit of flexibility

    Cons

    not enough hours to buy one meal!

    Advice to ManagementAdvice

    keep changing supervisors, and get anonymous feedback on their work with employees

  9. 1 person found this helpful

    Worst company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Greetings

    Pros

    Would be if they did not force you to work specific times dates etc.

    Cons

    Low pay!!! Work all weekends,holidays.Work load impossible for the few hours a week give. Area Supervisor lacks knowledge of job. Takes create for sll your hard work.District manger state PTM have no future with the company. Need I go on.

    Advice to ManagementAdvice

    Respect all employees. Listen to them as they are your frint line. Pay better!!!! Give more hours. Teach Area Supervisors to treat PTM respectful !!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Greetings full-time (more than 3 years)

    Pros

    Broad company with multiple opportunities to get around and see new things. Making an attempt to improve company culture.

    Cons

    Not a good company for older people or younger people outside the company. Insane level of politics. Just don't do it. Not worth your time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. I did not like if

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Merchandiser in Novi, MI
    Former Employee - Part Time Merchandiser in Novi, MI

    I worked at American Greetings part-time (less than a year)

    Pros

    Not many hours traing started out good

    Cons

    Terminated after asking for leave of absence for not checking email.transmitting system was outdated.very tough job

    Advice to ManagementAdvice

    More consistent systems and training

    Doesn't Recommend
    Negative Outlook

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