American Health Holding

www.americanhealthholding.com
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American Health Holding Reviews

Updated February 12, 2015
Updated February 12, 2015
11 Reviews
2.7
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Paul Lavin
4 Ratings

Employee Reviews

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  1.  

    A Pretty Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Health Holding (more than 8 years)

    Pros

    Friendly, professional and caring atmosphere

    Cons

    Sedentary job that made it easy to gain weight

    Advice to ManagementAdvice

    GREAT CEO and Chairman

    Recommends
  2.  

    this is not an ethical company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager

    I have been working at American Health Holding full-time (more than 5 years)

    Pros

    other case managers are a friendly group. benefits are provided by Aetna so they are not bad. those are the only positive things about this company

    Cons

    Salary is low, and the nurses working for the parent company Aetna make thousands more a year and have lower case loads and not working over 40 hours per week. Unrealistically high case loads, required billable hrs makes working long days a weekends necessary. No support from management, and the training provided is not even close to being comprehensive.
    The only focus of this company is the billable hours. They do not care about their employees and they certainly do not care about the patients

    Advice to ManagementAdvice

    when the billable was raised to 9 hours a day we were told it was temporary, that was long ago!!!!!!!!!!!!! Listen to the nurses and ask why morale is so low in your employees!

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Not recommended, employees are very over worked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Care Manager
    Former Employee - Clinical Care Manager

    I worked at American Health Holding (more than 3 years)

    Pros

    Great for case managers who are looking for comprehensive type of care model

    Cons

    Not enough support for very heavy case loads which requires extremely long hours. The company hires you as exempt employee and expects you to carry unreasonably high case loads. Supervisors do not help when you ask

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Case Manager in Chicago, IL
    Current Employee - Nurse Case Manager in Chicago, IL

    I have been working at American Health Holding full-time (more than a year)

    Pros

    applications on-line, easy interview process by phone, working from home, benefits provided by Aetna

    Cons

    billable hrs. required unrealistic for a 40 hr work week, salary not high enough for the long work weeks over 50 hrs, case loads much higher then what recruiter stated, micromanaged by supervisors, focus is on billable hours not the patients, no time for family.

    Advice to ManagementAdvice

    Actually train you supervisors to lead with positive views instead of the constant negative harassment about billable hours. Make the salaries equal with what the nurses at Aetna make, there is a big difference that we are all now know about Reduce the case loads to let the nurses really take care of the patients like they should.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Customer service is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Albany, NY
    Current Employee - Case Manager in Albany, NY

    I have been working at American Health Holding full-time (more than 3 years)

    Pros

    Work at home, good work/life balance, supportive co-workers. No micro-managing.

    Cons

    Less than average compensations, mandatory billable hours, inaccurate reporting matrix's

    Advice to ManagementAdvice

    Look at employment advancement opportunities.

    Neutral Outlook
    No opinion of CEO
  7.  

    Work from home Clinical Care Manager RN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Clinical Care Manager From Home in New Albany, OH
    Current Employee - RN Clinical Care Manager From Home in New Albany, OH

    I have been working at American Health Holding full-time (more than a year)

    Pros

    Flexibility to work from home- very supportive staff and supervisors. Excellent orientation- ongoing support and web based education and training. Very positive upper management staff who really think outside the box. I love this job!

    Cons

    Pay scale is not consistent among RNs with same experience and certifications.

    Advice to ManagementAdvice

    Keep supporting the staff as you have always done, Consider a financial incentive for RNs who consistently exceed billing requirements .... Many go the extra mile for our customers- give a bonus for a WOW reward, or a quality score above 87% etc, since we are salaried, an extra bonus would be a wonderful treat!!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Having trouble getting others to realize what a great company this is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Lexington-Fayette, KY
    Current Employee - RN Case Manager in Lexington-Fayette, KY

    I have been working at American Health Holding full-time (more than 3 years)

    Pros

    Working from home is so rewarding. You can truly have it all if you work for this company

    Cons

    I really don't think there are very many cons to working for this company is awesome. However it seems like we should put our company information out there so others can realize what a great team we are and want to join our team.

    Advice to ManagementAdvice

    Publish salaries to show our competitive salaries

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Don't expect to go anywhere-from a call center intake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Queue Associate in New Albany, OH
    Current Employee - Inbound Queue Associate in New Albany, OH

    I have been working at American Health Holding full-time (more than a year)

    Pros

    If you don't put in any extra effort, you will likely have downtime to study, read, or do other productive things. The starting pay is decent and since Aetna acquired us, the benefits are great.

    Cons

    Even if you go above and beyond you will NOT be rewarded or promoted and once they see you are intelligent, they just keep piling more work and responsibility on with no pay increase or even pats on the back. Trying to move to another department is also impossible.

    Advice to ManagementAdvice

    Get to know your employees. Almost all upper management for the call center is out of state and it shows in your management style and the morale of the intakes. Everyone wants to leave as soon as they find out the Aetna reps in the same building doing the same job are making three dollars an hour more than you.

    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Most employees feel as though they are taken advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in New Albany, OH
    Current Employee - Anonymous in New Albany, OH

    I have been working at American Health Holding full-time (more than 3 years)

    Pros

    The company is through Aetna so there is good benefits. You get a raise every year. The other intakes are kind and you grow a friendly bond. It would be great for a student working part time, or someone who plans to change jobs at some point.

    Cons

    When you fill out the application you are under the impression that you are being hired on at Aetna. When they call you back for your second interview they then tell you that there is a different position open with less pay do you still want the job. When you agree to the job you are still under the impression you will be working for Aetna. ( I know Aetna is a large well known company that people are proud to work for) once you start you are told that you work for American Health Holding but Aetna pays you. You start with nothing! No office supplies or anything, you are told you will have everything given to you at your desk. The supplies never come. You have to wait around most of the time for pens or paper to be stocked or just bring your own supplies from home. When you ask for something to be ordered you are told that the CEO is cheap and has never supplied the office, or my all time favort "we don't ask Aetna for too much because we don't want to seem needy, if we don't ask for much and do what we are suppose to do they stay off our back. Everyone at this company would love to be working for Aetna but that just isn't the case. There is no where to go in this company, they want you to stay at the same position you are with no pay raise. If they can get away with having you do more for your cheap pay then watch out because you will be taken advantage of. There is no room to grow in this company so don't take it if your looking for something for the long run. Everyone in this company whispers and never tells the reps what is going on.

    Advice to ManagementAdvice

    Hire some real management that live on sight. A company can not be ran with all the managers living out of the state. When you look at the supervisors, look into the amount of days they miss, the many times that they are all gone at the same time with no one to turn to when something needs taken care of. Look at the supervisors and ask yourself what they do all day for that supervisor pay. The lines can be ringing off the hook and they are not on the lines. They can leave for the day with no marks agist them because they have no one above them to watch. You might want to retrain your supervisors because the same question could be asked to each supervisor and they all have a different answer. They have no ideal what is going on in the company and they can not do the simple job of the intake rep so how are they running a business. Your employees are leaving because you treat them all very bad. Ask them how many apps they put in weekly. The pay is not good you give everyone the same raise no matter how much they do, you take advantage of every employee, you don't even supply your employees with the correct materials to work, there is no one to go to in this company when you have a problem because all the supervisors talk and before you know it the entire office knows what your complaint is. To make a company run great you need great employees to have those great employees you have to treat them like they mater and what they do matters. Without your employees try to run your company because I can garentee your supervisors couldn't do it, I don't believe they even know how to start a case let alone close one. Or maybe you can hire more people that will only want out at some time as well. I could go on for ever but I'll stop at this. Good luck!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Manager role (Didn't manage employess, though)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Health Holding full-time (more than a year)

    Pros

    Very nice co-workers and management team.

    Cons

    Since they are now owned by Aetna, I suspect there will be lay-offs in the near future. They also won't pay you based on your experieince. I was making $12,000 LESS than what i should have been making, based on my skills and experience. Their salaries are VERY low for the market and industry.

    Advice to ManagementAdvice

    Create more opportunities to allow for advancement.

    Negative Outlook

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