American Heart Association

  www.heart.org
  www.heart.org

American Heart Association Reviews

Updated December 15, 2014
Updated December 15, 2014
228 Reviews
2.7
228 Reviews
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American Heart Association CEO Nancy A. Brown
Nancy A. Brown
132 Ratings

Review Highlights

Pros
  • Work Life balance is great for me in the position I am in (in 13 reviews)

  • Salary and benefits are competitive for a non-profit sector job (in 23 reviews)


Cons
  • Work-life balance is non-existent unless you are upper management (in 27 reviews)

  • Management, absolutely no work-life balance, salary, lack of appropriate training and time to acclimate (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Many great benefits and causes but appropriate management staff is lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in New York, NY
    Former Employee - Administrative Assistant in New York, NY

    I worked at American Heart Association full-time (more than 8 years)

    Pros

    The saving lives cause is outstanding. Benefits were wonderful. Volunteers were incredible to work with and very caring. Community involvement is key.

    Cons

    High turnover rate. Lots of micro managing. Lack of caring managers when it comes to work life balance. Lack of respect. Too much back stabbing. Very petty and toxic work environment.

    Advice to ManagementAdvice

    Listen to everyone not just management. Not everything is how it is presented.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Very high turnover in the QI division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Heart Association full-time

    Pros

    - Good benefits
    - Good onboarding process

    Cons

    - Horrible bosses
    - Very little care for Work/life balance in the organization.
    - Very high turnover (especially in the QI division)
    - Very disrespectful bosses

    The high powers in the West region know how bad the QI boss is and how much turnover they have exclusively because of HER, but they refuse to address it. Really good people continue to leave because of HER.

    Advice to ManagementAdvice

    If you see that a supervisor is causing A LOT of turnover in her division, try finding out why. Don't just allow it to continue to happen. If there is a lot of turnover, it may not be the employee's fault. Try looking at the practices of the supervisor

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 6 people found this helpful  

    National company that only wants cookie-cutter employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Development in Harrisburg, PA
    Former Employee - Development in Harrisburg, PA

    I worked at American Heart Association full-time (more than an year)

    Pros

    Flexible hours, decent pay (especially for non-profit), benefits

    Cons

    Must do things company way, no creativity, even if employee achieves results. Only "yes" employees will be valued, even if not best. Other employees leave out of frustration. Management is not leaders.

    Advice to ManagementAdvice

    Hire leaders who will make good business decisions. Do not promote from within unless he/she is qualified.

    Doesn't Recommend
    Disapproves of CEO
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  5. 9 people found this helpful  

    Started great, went downhill quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT - National Center in Dallas, TX
    Former Employee - IT - National Center in Dallas, TX

    I worked at American Heart Association full-time (more than 10 years)

    Pros

    Great mission - saving lives

    Cons

    Senior Management is the worst I've experienced at any company. There is no accountability, only finger-pointing and scapegoats (at the lower levels).
    It's not what you know, it's who you know. If you do your job well, they will try to get you to do everyone else's job, and if you can't do your job - brown nose enough and you'll get promoted.
    Turn over rate is high and growing.
    Much of the outstanding efforts by the non-management employees, goes unnoticed and unappreciated; while many managers take the credit.
    Micro-management permeates this organization.

    Advice to ManagementAdvice

    Stop promoting your incompetent buddies. Stop wasting donor dollars. Remember this is is a Non-Profit company and it WAS a great place to work when we had a real CEO like Cass.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Development in Raleigh, NC
    Current Employee - Director of Development in Raleigh, NC

    I have been working at American Heart Association full-time (less than an year)

    Pros

    Great benefits, nationally the organization is wonderful, Great mission to save lives.

    Cons

    On a local level the management is terrible, they micro-manage you and do not trust you to do the job you were hired to complete. There is zero guidance or support.

    Doesn't Recommend
  7. 2 people found this helpful  

    Poorly run organization; Lack of Leadership and Lack of Trust -- Don't Do It!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fundraising Director in Dallas, TX
    Current Employee - Fundraising Director in Dallas, TX

    I have been working at American Heart Association full-time (more than an year)

    Pros

    Organization closes during week of Christmas, good benefits.

    Cons

    Employees don't trust leadership and managers and from what I saw, it was for good reason. The organization has very few programs that it manages -- donations are primarily for education and their impact is impossible to measure. Donors would be better off supporting the hospitals in their communities. They can't point to lives they are directly impacting and their model is outdated. Organization does not understand fundraising and therefore fundraising staff "disappear" constantly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Heart Association

    Pros

    Good mission and creative fundraising events. Good benefits and large company .

    Cons

    I have no respect for this organization regarding the work environment. There is no room for creativity and management has too much control with no checks and balances.

    Advice to ManagementAdvice

    Treat employees like you would want to be treated. Supervisors have too much control and no one watching their performances.

    No opinion of CEO
  9. 7 people found this helpful  

    Quite miserable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Associate in Chicago, IL
    Current Employee - Administrative Associate in Chicago, IL

    I have been working at American Heart Association full-time (more than an year)

    Pros

    Life-saving mission and great volunteers/survivors who are compelled to do great work.

    Cons

    There is no upward mobility for staff in support positions. You will rarely be referred to by your name as "admin" is sufficient. If you have a manager who focuses on your professional development, you are in the minority. The mission is great but the Chicago office is a death trap. Turnover is a serious issue - in my 16 months at the organization, I saw over 20 staff members rotate in and out of the office. Don't expect any support or understanding from HR. Getting a week off at Christmas means that you do not get many other holidays off. Expect the rug to be pulled out from under you at any moment.

    Advice to ManagementAdvice

    Learn how to manage and value your employees - even the ones that don't raise money. Understand that a diverse workplace is not optional, especially in a city like Chicago. Your entire corporate development team should not resemble a sorority house at a college or university.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Mission is Great but Employee Environment is Abusive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    I worked at American Heart Association full-time (more than 5 years)

    Pros

    Salary and benefits are competitive for a non-profit sector job.
    Week off at Christmas
    Mission is exceptional
    Training is excellent and appropriate. For example, they have work buddies that help you get through the process by mentoring as well as guiding you through the process.

    Cons

    Work-life balance is non-existent unless you are upper management.
    Environment is typical of a middle school culture with favorites being promoted without regard to talent.
    Environment is abusive and morale is low.
    Upper management is not in touch with the real world. Expectations are consistently raised despite changes in the economy, expectations are high that fundraising will continue to grow at a rate which is not in keeping with the low economic environment.
    Fundraising comes across as being more important than the mission of the organization. Less resources are being allocated for public education than fundraising tools.
    Revolving door of employees. Turnover is constant.

    Advice to ManagementAdvice

    Look around and find out why employees are leaving. Cost to the organization is great when you are having to constantly train new employees. Take note of the low morale as it affects the productivity of your employees. Follow your mission more closely and the money will follow.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Worst place I've ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Heart Association

    Pros

    None. Seriously, none. I have nothing positive to say.

    Cons

    This was by far the most political place I ever worked. Ask the wrong person the wrong work-related question and you are basically written up, verbally reprimanded, or even fired. I have never seen such exquitsitely sensitive people with such fragile egos. The building itself is a leaking bug-infested shambles, boiling hot in some areas and freezing cold in others. The break area is a joke. Parking's a joke. People in IT don't even have cubes; they hot-desk. You can't reach out to anyone for help because of the unwritten rules and structure of the place so if you're the type who likes to get things done, work elsewhere. If you're a BA or a PM, forget about having a life. If you're in fundraising, you will be screamed at on a regular basis.

    Advice to ManagementAdvice

    Change EVERYTHING.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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