American Honda Finance

  www.hondafinancialservices.com
  www.hondafinancialservices.com
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American Honda Finance Reviews

Updated September 3, 2014
Updated September 3, 2014
42 Reviews
2.3
42 Reviews
Rating Trends

Recommend to a friend
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Tetsuo Iwamura
14 Ratings

Employee Reviews

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  1.  

    It's just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Dallas, TX
    Former Employee - Customer Service Associate in Dallas, TX

    I worked at American Honda Finance full-time for more than 3 years

    Pros

    There are some great opportunities only if you are willing to relocate. Depending on what you want and how long you are there, you can have great benefits!

    Cons

    They have a lot of politics in the office. They promote people who will brown nose.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Call Center Dialer- Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Acct Representative  in  Elgin, IL
    Former Employee - Customer Acct Representative in Elgin, IL

    I worked at American Honda Finance full-time for less than a year

    Pros

    It's an easy job once you get the hang of it. Lots of recent college grads, pretty friendly They do lots of games on Fridays after the weekly meeting to keep up motivation. Winners usually get to wear jeans or causal clothes for a day. Occasionally pizza

    Cons

    Low pay, constantly on the phone, serious micro-managing going on here and they make it clear that you're expendable. I think they only take people from a temp agency and you have to wait at least 6 months before they would consider hiring you on- until then, no benefits for you. Benefits are good if you can get them.

    Advice to ManagementAdvice

    Maybe try learning what the bottom of the totem pole is like? Fairly certain that supervisors/management have no idea how to do what most account reps do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Job - Not A Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Account Retesentative  in  Holyoke, MA
    Current Employee - Senior Customer Account Retesentative in Holyoke, MA

    I have been working at American Honda Finance full-time for more than 10 years

    Pros

    Honda has great benefits - low healthcare costs, employee lease car program.

    Cons

    Low growth potential. Average pay. Morale is low. No incentives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Irving,Tx
    Ok job not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections  in  Irving, TX
    Current Employee - Collections in Irving, TX

    I have been working at American Honda Finance full-time for more than a year

    Pros

    Stable company, on average can take 8 months to go full time.
    Friendly call center environment.
    Business hours are great.

    Cons

    Pay not competitive.
    Shouldn't require degree for employment.
    No chance of going from call center rep to corporate, that's unrealistic.

    Advice to ManagementAdvice

    Set expectations that if seeking a career be prepared to work in call center environment
    5-7 years.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Limited Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Cypress, CA
    Former Employee - Customer Service Associate in Cypress, CA

    I worked at American Honda Finance full-time for more than a year

    Pros

    Generally lively office culture despite the office being a call center. Management fairly easy going and easy to deal with. Opportunities for overtime.

    Cons

    Management tries to keep ambitious employees motivated by discussing opportunities at the corporate office. The chance of actually being considered for a position at corporate is remote though and I was told I would need to spend 3 years doing customer service/collections for that discussion to take place. Definitely not worth it.

    Advice to ManagementAdvice

    At the end of the day the job is a call center--this isn't a stepping stone to a corporate job and it's misleading to act like it is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good job to get my foot in the door, but not a lifelong career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative and Collections  in  Elgin, IL
    Former Employee - Customer Service Representative and Collections in Elgin, IL

    I worked at American Honda Finance full-time for more than a year

    Pros

    Everyone is willing to help you get acclimated, day goes by rather quickly, decent benefits, good 401(k) match. Training is rather extensive (about 2 full weeks), which helps you get used to the company policies and the software programs that they use.

    Cons

    Incredible amount of micro-managing, low base salary, minimal pay increases, very limited amount of room for growth, when promotions are taking place for employees everything is very "hush hush."

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Honda Finance full-time

    Pros

    There are some decent benefits such as medical insurance, and a good lease program

    Cons

    low pay, very few promotions

  9. 1 person found this helpful  

    Not a good career choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Acct Representative  in  Alpharetta, GA
    Former Employee - Customer Acct Representative in Alpharetta, GA

    I worked at American Honda Finance full-time for more than 8 years

    Pros

    Company car was rewarding every two years.

    Cons

    Working in collections was not motivating.

    Doesn't Recommend
    Approves of CEO
  10.  

    A dead-end job in which you are expendable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lease End Specialist  in  Irving, TX
    Former Employee - Lease End Specialist in Irving, TX

    I worked at American Honda Finance as a contractor for less than a year

    Pros

    Excellent benefits once you get hired on, but contingent workers get none whatsoever.

    The office is overall very young, especially in certain departments. If you are a recent grad in your 20s this is a plus.

    Friendly facade.

    Hourly pay may not be prestigious, but it provides work-life balance.

    Lots of events, activities and free food for both employees and contingency workers.

    Cons

    The job itself is incredibly boring, and for some even mentally draining, and I'm not sure anyone truly wants to be there. Most people who would get time off the phones for a meeting or whatnot would express how thrilled they were to be able to do so.

    Poor communication; I was let go after only a month WITH NO WARNING because I apparently wasn't learning the material fast enough despite several people involved with training reiterating that it would take time to get a handle on everything (because it IS quite a bit to learn in a month, especially if you have minimal familiarity with auto financing to begin with).

    Different people in training would have different standards and act as if their ways of doing things were the absolute truth, leading to confusion.

    The training was very thorough in all the wrong areas but way too quick and thin in regards to the meat and potatoes of the job duties.

    Massive disconnect between supervisors and subordinates.

    There also appeared to be minimal room for promotion; there are people in their thirties who have been with the company as long as 10 years still working as hourly team leads. Even in my interview they stressed that there is more lateral than upward mobility. Should've been a red flag.

    Advice to ManagementAdvice

    You definitely try. You do make the job and the work environment as enjoyable as it possibly can be. Alas, the training for the job needs to be lengthened or redesigned entirely, and you really shouldn't let people go without giving them warning and a chance. Even though your new employees are all contingent workers, this reflects pretty poorly on you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Not Bad After College

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Irving, TX
    Former Employee - Customer Service Representative in Irving, TX

    I worked at American Honda Finance as a contractor for more than a year

    Pros

    There was a lot of overtime and you got paid time and a half

    Cons

    It took longer than a year to hire on
    Someone new took over and started changing ALL of the rules, before you could be on the computer on the break, he changed it that you could only read a book.
    No benefits until you hire on

    Doesn't Recommend
    No opinion of CEO

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