American Kiosk Management

www.americankiosk.com
Engaged Employer

American Kiosk Management Reviews

Updated August 29, 2015
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2.4
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American Kiosk Management CEO/COO Linda Johansen-James
Linda Johansen-James
20 Ratings

31 Employee Reviews

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  1. Helpful (2)

    Pros and cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Thorough training, good products, loyal customers, great co-workers. Overall, they're a good company who invest in their employees to better the business.

    Cons

    Pay is low, you can't sustain yourself off of $8/hour with only 2% commission. You compete against hundreds of employees at win a measly $25 gift card that barely gets sent to you half of the time.

    Advice to Management

    Better pay, more involvement from corporate, don't set impossible standards when our numbers are based off of customers and the traffic is slow.


  2. Helpful (2)

    Pretty bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Independent Success Mostly steady schedule

    Cons

    Not enough marketing Managers with attitudes Unreasonable with people who are sick

    Advice to Management

    Treat your employees a little better.


  3. Helpful (1)

    High turnover and inadequate pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader
    Current Employee - Store Leader
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Kiosk Management full-time (More than 3 years)

    Pros

    Pay checks are on time 50% discount Tools provided to sale

    Cons

    Constant staffing issues/high turnover Low pay No real support from corporate

    Advice to Management

    Invest more in recruiting. Offer more base pay, offer more commission. Offer more professional, qualified corporate support.


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  5. Helpful (1)

    Terrible company to work for and terrible management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    U get to be in the middle of the mall

    Cons

    No advancement and no raise and they changed district management like changing you clothes it was never the same district manager for more then a 4 months and they never gave me a raise and I was there two years and I was a good sales person

    Advice to Management

    Learn to stop basing employees income off personal issues


  6. Helpful (2)

    Perfect job if you want to be underpaid, and disrespected by all those higher than you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Nashua, NH
    Former Employee - Team Member in Nashua, NH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Not physically demanding Easy Formed strong bond with fellow kiosk employees

    Cons

    Corporate is a nightmare No consistency within company Treat kiosk workers like robots and as if we don't matter

    Advice to Management

    Corporate needs to be taught how to run a business. The people they hire don't stay long because of the way corporate treats their employees. During my 30 months employed with the company we had 6 different Divisional Directors, that in itself is a huge red flag for anbody seeking employment with AKM. If it wasn't for my kiosk manager who took all the responsibilities on himself to make sure his team was relaxed and capable of giving customers excellent service, I would not have lasted twice as long as I did.


  7. Helpful (4)

    Awful "mom and pop" company who wishes to hire robots instead of people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Divisional Director
    Former Employee - Divisional Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Kiosk Management full-time (More than a year)

    Pros

    Schedule flexibility Work from home Travel experience Multi store management experience

    Cons

    No respect for work life balance Unprofessional Unorganized Underpaid employees Disprespectful leadership team No room for professional growth

    Advice to Management

    Live by the "credo" and "ethics" you claim are so important to you. Stop scheduling meetings/travel last minute. Incorporate structure into your business practices. The level of unprofessionalism is disgusting. Pay your employees their worth, versus treating like flunkies and slaves. Learn how to speak to your employees in a respectful and professional manner. Respect and appreciate your employees (or you will continue to experience high turnover). Hire an experienced VP with experience that's not an idiot and can actually read and maintain/grow a business structure. Find a COO that will not cause your company to continually lose business and cause your company to go under due to bad business practices. Be realistic and realize you don't want to hire a person with a life outside of AKM, you want a robot. The desired employee for this position should work 24 hours a day answer the phone/emails 7 days a week (even though you're paid for 40 hours/no bonus).


  8. Helpful (7)

    What they say and what they actually do are two very different things

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Office Employee in Las Vegas, NV
    Former Employee - Corporate Office Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Kiosk Management full-time

    Pros

    - Signs all over the office promoting integrity and honesty - AKMU - An education program they created to help employees grow and learn - Established company that has been around for many years - They love to tell prospective employees that work/life balance is important - You get a paycheck. Perfect for someone who needs income. - Employees are given a ton of responsibilities. - Company promotes Strength Based Leadership approach - You get a good brand name, Proactiv, on your resume

    Cons

    - Honest people don't need to constantly tell people that they are honest. Just keep that in mind when interviewing with them and get everything promised to you, that is important to you, in writing in your offer letter. - AKMU is written by minimum wage temporary workers who simply read self help type books, create PPT decks and a Q&A test. These are definitely not qualified people to create an educational program. Company time and money would be much better spent focusing on improving the declining business. - Company is stuck in a rut in their business model, technology and how they run the business. Change is just too difficult for them. A retail company that doesn't stay current with retail shopping trends and technology will not be around for long. This company is a dinosaur. - Corporate environment is old school and strange. Very strange. - There is no work/life balance...there is only work. Every salaried employee is expected to work constantly: nights, weekends and holidays. Hourly employees are not allowed even a minute in overtime without getting reprimanded.Taking sick days, vacation, etc is a problem for anyone who is not an executive. - All positions are embarrassingly underpaid compared to market value. Any other company will pay more. Confirmed by Glassdoor and Salary.com. Don't count on raises. They are minimal if ever given. Promotions are rare. - Not for someone looking for a career. Not a good place for Type A personalities or anyone looking to make positive contributions to improve operational processes. - Most departments are understaffed resulting in everyone wearing hats outside of their job description and department. This is not Strength Based Leadership. They don't practice what they preach regarding this management style. There is no I.T. dept to support the company. - Company has a bad reputation in Las Vegas. Ask around before deciding to accept a position here. If I had done that I definitely would have passed on the job and saved myself a lot of grief. - Proactiv is their only product, only client.

    Advice to Management

    There is no point in offering any advice here. They don't listen to employees when they work there. They certainly won't listen to former employees. The executive team believes they know best and are the smartest people in the room.


  9. Helpful (1)

    Overall Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture and values as well as work/life balance.

    Cons

    Compensation and benefits are sub-par


  10. Helpful (3)

    Do you like to travel and work 70+ hours?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Divisional Director in Chicago, IL
    Former Employee - Divisional Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Kiosk Management full-time (More than 3 years)

    Pros

    Make your own schedule. Store leaders and Team members are hardworking.

    Cons

    Disorganized, no support from executive team, no life balance


  11. Helpful (1)

    So-so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member
    Former Employee - Team Member
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Kiosk Management full-time (More than 3 years)

    Pros

    Great product to sell Great co-workers

    Cons

    When first employed by this company i fell in love with how the company valued their employees by contests and yearly bonuses and raises. As time went the value cooperate showed their employees decreased. Store managers have to much responsibility with not enough pay and have little help from cooperate. Its hard to keep staff at the store. Because of this Store Managers are forced to work hours that affect them having a life with once again low pay.

    Advice to Management

    Value your Store Managers. They are the ones holding your company together.



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