American Kiosk Management

www.americankiosk.com
Employer Engaged

American Kiosk Management Reviews

Updated March 3, 2015
Updated March 3, 2015
25 Reviews
2.9
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Kiosk Management CEO/COO Linda Johansen-James
Linda Johansen-James
17 Ratings

Employee Reviews

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  1.  

    Overall Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Kiosk Management

    Pros

    Great culture and values as well as work/life balance.

    Cons

    Compensation and benefits are sub-par

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    What they say and what they actually do are two very different things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Office Employee in Las Vegas, NV
    Former Employee - Corporate Office Employee in Las Vegas, NV

    I worked at American Kiosk Management full-time

    Pros

    - Signs all over the office promoting integrity and honesty
    - AKMU - An education program they created to help employees grow and learn
    - Established company that has been around for many years
    - They love to tell prospective employees that work/life balance is important
    - You get a paycheck. Perfect for someone who needs income.
    - Employees are given a ton of responsibilities.
    - Company promotes Strength Based Leadership approach
    - You get a good brand name, Proactiv, on your resume

    Cons

    - Honest people don't need to constantly tell people that they are honest. Just keep that in mind when interviewing with them and get everything promised to you, that is important to you, in writing in your offer letter.
    - AKMU is written by minimum wage temporary workers who simply read self help type books, create PPT decks and a Q&A test. These are definitely not qualified people to create an educational program. Company time and money would be much better spent focusing on improving the declining business.
    - Company is stuck in a rut in their business model, technology and how they run the business. Change is just too difficult for them. A retail company that doesn't stay current with retail shopping trends and technology will not be around for long. This company is a dinosaur.
    - Corporate environment is old school and strange. Very strange.
    - There is no work/life balance...there is only work. Every salaried employee is expected to work constantly: nights, weekends and holidays. Hourly employees are not allowed even a minute in overtime without getting reprimanded.Taking sick days, vacation, etc is a problem for anyone who is not an executive.
    - All positions are embarrassingly underpaid compared to market value. Any other company will pay more. Confirmed by Glassdoor and Salary.com. Don't count on raises. They are minimal if ever given. Promotions are rare.
    - Not for someone looking for a career. Not a good place for Type A personalities or anyone looking to make positive contributions to improve operational processes.
    - Most departments are understaffed resulting in everyone wearing hats outside of their job description and department. This is not Strength Based Leadership. They don't practice what they preach regarding this management style. There is no I.T. dept to support the company.
    - Company has a bad reputation in Las Vegas. Ask around before deciding to accept a position here. If I had done that I definitely would have passed on the job and saved myself a lot of grief.
    - Proactiv is their only product, only client.

    Advice to ManagementAdvice

    There is no point in offering any advice here. They don't listen to employees when they work there. They certainly won't listen to former employees. The executive team believes they know best and are the smartest people in the room.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Do you like to travel and work 70+ hours?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Director in Chicago, IL
    Former Employee - Divisional Director in Chicago, IL

    I worked at American Kiosk Management full-time (more than 3 years)

    Pros

    Make your own schedule.
    Store leaders and Team members are hardworking.

    Cons

    Disorganized, no support from executive team, no life balance

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member
    Former Employee - Team Member

    I worked at American Kiosk Management full-time (more than 3 years)

    Pros

    Great product to sell
    Great co-workers

    Cons

    When first employed by this company i fell in love with how the company valued their employees by contests and yearly bonuses and raises. As time went the value cooperate showed their employees decreased. Store managers have to much responsibility with not enough pay and have little help from cooperate. Its hard to keep staff at the store. Because of this Store Managers are forced to work hours that affect them having a life with once again low pay.

    Advice to ManagementAdvice

    Value your Store Managers. They are the ones holding your company together.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    I hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Baltimore, MD
    Former Employee - Sales Associate in Baltimore, MD

    I worked at American Kiosk Management full-time (more than a year)

    Pros

    Pay was good customers were loyal

    Cons

    Hours were horrible District hardly contacted you unless you were doing bad

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    I find the company has very strict policy, that noone seems to follow. It's a great 1st job, no room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Phoenix, AZ
    Current Employee - Team Member in Phoenix, AZ

    I have been working at American Kiosk Management part-time (more than a year)

    Pros

    Up sell job
    no pithing required

    Cons

    Little pay
    Alot of product knowledge

    Advice to ManagementAdvice

    More organized

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in West Des Moines, IA
    Former Employee - Team Member in West Des Moines, IA

    I worked at American Kiosk Management part-time (more than 3 years)

    Pros

    This is a great retail job. Some of the pros: work independently, great coworkers, products are easy to sell, wonderful support staff at corporate office. If you ever have a payroll or HR question they will respond in a heartbeat. Also, 50% discount on Proactiv, Sheer Cover, and WEN.

    Cons

    Long periods of boredom when mall is slow. If u have alota lot of slow days this will effect your paycheck so try to work some weekend shifts. IT department is slowly improving.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    AKM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support in Las Vegas, NV
    Current Employee - Desktop Support in Las Vegas, NV

    I have been working at American Kiosk Management full-time (more than a year)

    Pros

    Excellent company to start a career with

    Cons

    Managed with a one size fits all ideology and at the time the IT department was ran like a complete joke

    Advice to ManagementAdvice

    Please don't make people read those motivational books and then forcefully talk about them in the weekly management meetings in which people are only there to pat themselves on the back. That being said I'm grateful to your complete disregard of management as I was able to work hard for one year and gain great resume experience with a company like proactive solutions. Lord knows I wouldn't put down AKM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Team Member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Kiosk Management part-time (more than 3 years)

    Pros

    flexible schedule, company values and morality, company communication, incentives

    Cons

    management plays favoritism, no ability to be promoted, pay: I have worked there for 3 years and haven't received a little raise until my third year

    Advice to ManagementAdvice

    Do something about the dust at the carts

    Recommends
  11.  

    Completely out of touch with current pay scales!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at American Kiosk Management full-time (less than a year)

    Pros

    As human beings the CEO, COO, and a couple of the VPs are amazing and genuinely great people who care about people. Open door policy...

    Cons

    When you walk through the open door whatever you have to say falls on deaf ears. The CEO wants salesman but doesn't want to pay what salesman should be paid. The wages they pay on all levels are not livable, unless your quality of living is that of a third world country. The company started a new division of accessories, which is very different from their norm of Proactive, then proceeded to run it the same way. This went against everything they were told to do from the parent company, which has been running their successful program for 15+ years. Why would they be so arrogant to think they know better than a proven successful method, when it is their first time doing this. The company was told to have wages lean more on commission then an hourly wage, that didn't happen. They pay $8/hour plus 2% commission on products that mostly sell at 2 for $25, regardless of market you live in. How stupid?!?! They opened 28 stores in as many days with a joke of a Divisional Director who was more interested is messing around then running the business. They were told to conduct at minimum 3 days of training and how to do that training, you received maybe a couple hours if you were lucky. They were told how to hire people and they completely disregarded that method. Set unrealistic sales goals with 18 something year olds, who have never had a sales job before. Then they wondered why they couldn't get the right people in, YOU GET WHAT YOU PAY FOR!!! Again so arrogant to think what your elders have always said to you was wrong. A seasoned sales person would never even consider reading further about the job let alone apply, after seeing what the pay is. Also when you hire management who couldn't manage their way out of a wet paper bag with a map and a flashlight don't wonder why you are failing.

    Advice to ManagementAdvice

    Your pay is not to the level you think it is. How do you think it would be considered livable to make $8 or $9/hour in New York City or Los Angeles, or hell even in Phoenix or Dallas. WAKE UP, people at In and Out Burger start at $11/hour to flip burgers.
    Corporate minions, stop thinking the following: 1. That you know better what a field agent needs better then the field agent. If they ask for something don't ignore them because of what you think or give them a fraction of what they ask for. 2. Think the field agent has the same resources to do basic work as you do. 3. Remember who the people are who make the money so you can keep your cushy 8-5, Monday thru Friday, have all holidays off job. 4. Just because you may have worked a couple hours at a kiosk years ago or managed a kiosk years ago, that you know what it is to be a field agent anymore.
    To the very senior executives I have this for you:
    You have way too many people in certain areas of corporate and not enough in others. Try cross utilizing the people you have to help pick up slack at times when a certain department gets stretched thin.
    When you are starting a new business you cannot compare it to a brand that spends so much in advertising and the other spends nothing. Also you need to go into it thinking we need to throw some of the corporate rules out the window. Let your leaders lead, trust in their judgment. Let them be the mavericks you need to get the thing off the ground.
    LISTEN TO YOUR FIELD MANAGERS!!! They really do care about your business and try what they request, who knows it may actually work.
    You should reevaluate the people you consider to be great divisional managers, the few I worked with were awful. They only care about themselves and playing the office politics game. They are leaves in the wind and go with their superiors flavor of the day, whether it is good for business or not. They do not truly care about their employees further then keeping their job. They do not advocate for their needs unless it aligns with keeping superiors happy. This goes very much against the AKM culture. They need to have the gumption and backbone to tell superiors this is a bad business decision and stick to their guns.They are also borderline lazy and are not there for their employees, even when they directly asked to help. This is not the leadership a new venture needs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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