American Medical Response Reviews

Updated August 26, 2014
Updated August 26, 2014
129 Reviews

2.8
129 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Medical Response President Edward “Ted” Van Horne
Edward “Ted” Van Horne
7 Ratings

Review Highlights

Pros
  • good benefits, but you need to be unionized (in 8 reviews)

  • good people good supervisors overtime available they match your 401 k (in 6 reviews)


Cons
  • Its hard work, and long hours on occasion (in 8 reviews)

  • employee morale is terribly low, everybody is constantly worried about losing their jobs (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Misguided leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Medical Response

    Pros

    Mostly good people in the organization. Worked hard and have few resources.

    Cons

    The company is run like a traveling carnival. Here today, closed up and gone tomorrow.
    Operations are under pressure to reduce UHU and to cut EMT hours to part-time status (goal is 80% of EMT to be part time so the Company can save money on benefits).
    Unrealistic goals, can't get new business because they can provide service to existing customers.

    Advice to ManagementAdvice

    If you're going to play with the big dogs, get off the front porch....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Driving is relaxing, pay is not very high.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chair Van Driver  in  Tampa, FL
    Current Employee - Chair Van Driver in Tampa, FL

    I have been working at American Medical Response full-time for more than 3 years

    Pros

    Part-Time is flexible.. Driving wheel chair truck is relaxing. Employee benefits are pretty good. It beats working at a grocery store. In our struggling economy, its good to be with a big successful company like AMR.

    Cons

    The pay is really bad.

    Advice to ManagementAdvice

    Management is actually okay right now.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Overworked... Leadership is invisible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at American Medical Response for more than 5 years

    Pros

    It offered a challenging work environment with lots of folks all working toward the same goals.

    Cons

    Woefully understaffed had us working the same fires over and over again.

    Advice to ManagementAdvice

    Build up your teams and you could better manage your clients

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great patient care and experience in progressive ALS system, poor management and employee work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Paramedic  in  Vancouver, WA
    Former Employee - Field Paramedic in Vancouver, WA

    I worked at American Medical Response full-time for more than 8 years

    Pros

    I valued my time providing patient care in a progressive ALS system. I was proud to work under my medical program director and for my county. I have marked that I recommend this company for the experience that a medic can gain from the patient care aspect. Great county protocols and crews.

    Cons

    The "for profit" mentality was often in conflict with providing good patient care, as the company often made decisions to cut equipment, personnel in order to maximize profits. Work environment and hazards are hard enough without the company you work for making it harder for you to advocate for good patient care. Field manager was quoted saying "Its cheaper to pay out on OJI than it is to pay for safer equipment."

    Advice to ManagementAdvice

    Invest in your employees and they will invest in you. I have greatly appreciated my time providing patient care there, and hope that in the future changes could be made in order to support and retain employees better.

    Recommends
    No opinion of CEO
  6. 1 person found this helpful  

    Don't work here unless you have to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Paramedic  in  Riverside, CA
    Current Employee - Paramedic in Riverside, CA

    I have been working at American Medical Response full-time for more than 8 years

    Pros

    *Experience working in the field... that's really about it.

    Cons

    *Anti-employee corporate structure
    *Run down equipment / vehicles
    *Most employees use their time here as a stepping stone to go Fire or to RN school, and upper management knows this, so they use it to their advantage by lowballing during negotiations which leads to consistently low pay, poor health / vision / dental benefits and terrible employee morale.

    Advice to ManagementAdvice

    Try using the inverted pyramid leadership style, you'd be amazed by how quickly morale would change. Not to mention that it would show us that you appreciate the fact that we pay your bloated salaries and get very little, if anything, in return.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    "Stepping stone" for 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paramedic  in  Victorville, CA
    Former Employee - Paramedic in Victorville, CA

    I worked at American Medical Response full-time for more than 10 years

    Pros

    The co workers
    Variety of EMS calls

    Cons

    Condescending mangers
    Private pay vs Public
    Limited career ladder
    Sitting on street corners
    Long wait for ER beds

    Advice to ManagementAdvice

    Back off of employee
    Do as you preach..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    good amazing wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Oracle Techno-functional Consultant  in  New York, NY
    Current Employee - Oracle Techno-functional Consultant in New York, NY

    I have been working at American Medical Response full-time for more than 3 years

    Pros

    good sophistican & business ethics

    Cons

    yet to explore more worked american express

    Advice to ManagementAdvice

    allow new opportunities

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    I didn't feel as if the company cared about me as a person.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Paramedic  in  Tracy, CA
    Former Employee - Field Paramedic in Tracy, CA

    I worked at American Medical Response full-time for more than 10 years

    Pros

    The experience of working in a 911 system is second to none. It builds confidence and leadership skills that cannot be taught anywhere else except on the front line of EMS. Many of the other employees were dedicated professionals and there was a distinct camaraderie.

    Cons

    I felt as if I was just a mule to them. The company would force overtime, deplete the ALS system for non-urgent scheduled transfers. They would work you as much and as hard as they could and when you complained or offered insight on how to improve, you get told if you don't like it here you can go elsewhere.

    Advice to ManagementAdvice

    Realize your best assets are the people below you. AMR is on its way out and continues to lose contracts and the public's confidence to provide an adequate 911 system as they promise. If the employees are treated as an asset and not the biggest liability and easily replaceable. I wanted to be a Paramedic forever and working for AMR changed that very quickly. Understand that employees are the eyes and ears of the company and can and will make or break the future for AMR!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EMT  in  Auburndale, FL
    Current Employee - EMT in Auburndale, FL

    I have been working at American Medical Response full-time for more than 3 years

    Pros

    Best private ambulance company around

    Cons

    Some things could be run smoother

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Meat for the Grinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Critical Care Paramedic  in  Portland, OR
    Current Employee - Critical Care Paramedic in Portland, OR

    I have been working at American Medical Response full-time for more than 10 years

    Pros

    EMS calls
    Professional Fire, Police Depts

    Cons

    Upper Mgt, Training are corrupt, geared to get rid of senior (expensive) employees.
    Promote people who will say, do anything they are told.
    Turnover

    Advice to ManagementAdvice

    Change from Undermining, Fear culture to Safety Culture

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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