American Red Cross

  www.redcross.org
  www.redcross.org

American Red Cross Reviews

Updated December 20, 2014
Updated December 20, 2014
783 Reviews
2.8
783 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Red Cross President and CEO Gail McGovern
Gail McGovern
373 Ratings

Review Highlights

Pros
  • Making a difference in recipient lives and promotes diversity (in 37 reviews)

  • Helping People in disasters, having a company vehicle to take clients to the doctor (in 39 reviews)


Cons
  • No work/life balance (it's required that you still check and respond to emails while on PTO) (in 19 reviews)

  • Upper management almost constantly changes operations and organizational structure (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at American Red Cross full-time (more than 10 years)

    Pros

    Mission, respected brand, when you tell people who is your employer, they immediately know and respect what you do. You feel like you did something good.

    Cons

    Poor regional leadership, late to change with the market. Losing money, heavily in debt, and currently layoffs in progress. Restructuring every 5 to 7 years. Recommend as a short term job, not as a career.

    Advice to ManagementAdvice

    Stop operating like a federal agency. Develop a process to encourage ideas from field staff.

    Negative Outlook
    No opinion of CEO

    American Red Cross Response

    Jun 25, 2014Talent Acquisition Program Associate

    Thank you for your review and praise for our mission. It is true that our organization has undergone many changes in recent years, due to the changing biomedical industry. Our leadership team is ... More

  2. 3 people found this helpful  

    Work you to death and expect you to suck it up. "Leadership" has absolutely no idea what they are doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross full-time (more than 8 years)

    Pros

    The only positive aspect of ARC is thier response to disasters and having the opportunity to be deployed to one

    Cons

    non-existent HR department, no promotional opportunities, treat employees as expendable but volunteers not so much, Field employees treated like 2nd class citizens by National in DC. non-qualified and incompetent middle management, constantly change direction to keep everyone off balance, terrible benefits, cut thier nose to spite thier face when it comes to budget cuts, constant lay-offs require those that are left to take up the slack with no compensation, torerate bad behavior from upper management with no consequences, no work/life balance, expected to work on supposed PTO days (when you can get them), harsh and hostile working conditions. I used to believe in the company but they don't deserve your donations due to their utter waste of donor dollars. Everybody i know who has left this company is always relieved to get out.

    Advice to ManagementAdvice

    Fire them all and start all over. Outside of that, remeber your employees are still human, just like the disaster victims you pretend to care about

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    American Red Cross Response

    Jun 25, 2014Talent Acquisition Program Associate

    Thank you for your comments. We are sorry to hear about your negative experiences while working for our organization. It is true that we have recently undergone reorganization in response to the ... More

  3. 3 people found this helpful  

    Not everything you wish it was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time (more than 5 years)

    Pros

    You are making a difference, no matter what your role.
    Gives you experience on Non-profit culture

    Cons

    Leadership doesn't listen to its employees
    Leadership does nothing to retain employees
    Compensation is terrible
    Minimum to no opportunities for advancement

    Advice to ManagementAdvice

    Listen to your employees. The company is in financial trouble, however the implementations that are put fourth are not only ostracizing current employees, it's doing the same to new ones. The new hire orientation is now almost completely impersonal with everything is done on computers or via teleconference. The organization that was built to help humanity has lost the human touch. While I'm sure you assume this saves money, it will not save on turnover after the new hires have a sour taste in their mouths from the start.

    Constantly employees will voice their opinions on how better to improve the job or culture, however upper management consistently ignores them. You'll be in a meeting with the president of your division and the president will state they want our thoughts, opinions, and questions and will answer them truthfully. All we get is a dance around the question when we ask about how the company is really doing and the current plans of how to keep it on track.

    Management also has no faith in its employees. A truly incompetent employee was let go after given multiple chances to improve, and the ex-employee sends an e-mail to a CEO about it. The CEO doesn't make a general inquiry about it to the involved supervisor and manager, they send a whole brigade of HR advisers demanding proof of incompetence otherwise they'll reinstate the unemployed.

    Communication is also consistently terrible. In the above issue, the employee and their supervisor work at the same site, however their manager (lower management) works in a different location. Upper management came to ask about the employee in question, and the lower manager did not know much about the situation. This manager did not think it necessary to conference in the involved supervisor of the employee to get the full scope of the problem. Instead upper management and lower management held a meeting all to themselves, not knowing the full extent of the problem and came to conclusions on how to fix the problem, or employee in this instance, without again knowing the full scope of the issues involved.

    This company used to be a well respected, terrific place to work at in the early 2000s. Unfortunately upper management fell into a pattern of dealing with new problems in old ways, which causes them to still be under the consent decree with the FDA. They are improving slowly, but it is costing them dearly and much more than they think. They've lost the respect of their employees, and do well at keeping a positive image in the public. Should the public really find out how they operate behind the scenes the company would be in much worse shape.

    I will always have respect for what the Red Cross does, their mission, and fundamentals principles (they really do use 91c out of every dollar donated for humanitarian efforts), but as an employee I am highly disgusted with how the company has been operated and how employees are treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    American Red Cross Response

    Jun 25, 2014Talent Acquisition Program Associate

    We appreciate your taking the time to leave feedback, and agree with you that our employees make a difference in the lives of others, no matter their role.

    Our new virtual orientation was created
    ... More

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  5. 6 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross full-time (more than 10 years)

    Pros

    Knowing that you are helping save people's lives

    Cons

    The politics are horrible and you have to have a friend in high places to move up in the company. If you aren't in the right clique, you are treated horrible and different from others. They don't treat everyone the same, there is blatant favoritism

    Advice to ManagementAdvice

    Clean house amongst yourselves, quit encouraging the practice of treating employees differently according to who you like and don't like

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    American Red Cross Response

    Jun 25, 2014Talent Acquisition Program Associate

    Thank you for taking the time to leave a review. We are glad to hear that you took satisfaction in our life-saving mission. The Red Cross is committed to fair and equal employment practices ... More

  6. 2 people found this helpful  

    Feel like I am paying to work for them....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Donor Recruitment Representative in Wichita, KS
    Current Employee - Donor Recruitment Representative in Wichita, KS

    I have been working at American Red Cross full-time (more than 3 years)

    Pros

    Great people to work with daily

    Cons

    They are constantly changing rules and I have actually lost money working for them since I started three years ago. They are going to go bankrupt in a few years if they don't make some changes but sticking it to the little man isn't my recommendation. I suggest paying your CEO's a few hundred thousand less per year so you can keep your good, hardworking employees. The car reimbursement program (Runzheimer) is a joke and they pay less than $185/month for their employees to use their own vehicles to do the job. Putting over 20,000 miles per year on our own vehicles and getting a stipend of less than $200/month is obnoxious. Our mileage reimbursement averages only 15-18 cents per mile. You want to hire sales people but no right minded sales focused employee is going to work for the money you are offering. Most sales individuals have a car stipend of $400-700/ month on top of their salary and commisions/bonus. Helping save lives is a great feeling but when you are getting ripped off in the process it begins to make you re-think your employment with this organization. It cost a lot of money to train new employee's and I would think they would want to do something to keep those that have stuck it out so that expense isn't an issue. The mindset among the leaders is "if you don't like it then leave!" That is a terrible attitude to have when all of this can be fixed and it just costs the organization MORE money! This organization is a big let down and it's time for the senior directors/CEO's to make a sacrifice to save it.

    Advice to ManagementAdvice

    Find a way to increase those car stipends and mileage reimbursements and quit having meetings about meetings. This organization and the leaders running it spend more time in meetings discussing meetings that they are losing control of what is happening in the work force. You have people running the show just because they have been employed for the Red Cross for a long time not because they are acutally qualified. It's very sad to see this organization heading down the bankruptcy road when there are so many ways to prevent this from happening.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    American Red Cross Response

    May 23, 2014Talent Acquisition Program Associate

    Thank you for taking the time to leave a review; we appreciate you addressing your concerns around car and mileage reimbursement. Our program was designed to reimburse qualified employees fairly and ... More

  7. 1 person found this helpful  

    Boss driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross

    Pros

    Good money good hours you meet a lot of people

    Cons

    Everything company does not care about you at all

    Advice to ManagementAdvice

    No you couldn't

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    American Red Cross Response

    May 20, 2014Talent Acquisition Program Associate

    Thank you for leaving a review. We're happy to read your praise for your compensation and schedule, and are glad that you enjoyed meeting different people in your role. We are sorry to hear that you ... More

  8. 3 people found this helpful  

    Great people and mission. Poor leadership at senior levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at American Red Cross full-time (more than 10 years)

    Pros

    Mission of saving lives. Hard working and dedicated staff.

    Cons

    Leadership is lacking ability to lead the company. Relies on hiding behind charts and graphs. Great disconnect between line staff and senior managers.

    Advice to ManagementAdvice

    Wake up to the reality that continuing to sacrifice long term dedicated employees to cut costs because of your poor long term planning is killing the organization. You can only rely on the brand image for so long.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    American Red Cross Response

    May 20, 2014Talent Acquisition Program Associate

    Thank you for your review. We appreciate your praise for our mission and agree that our staff (and volunteers) are outstanding. As you alluded to, our organization recently underwent restructuring in ... More

  9. 1 person found this helpful  

    RED CROSS IS NOT ATT WIRELESS

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PHSS
    Current Employee - PHSS

    I have been working at American Red Cross full-time

    Pros

    My co workers and that's all

    Cons

    Sr management's lack of knowledge and respect of the red cross

    Advice to ManagementAdvice

    This is advice to the board of directors please step in and fix the "issue" if this was any other orgnazation/company it would have been taken care of 2 years ago

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    American Red Cross Response

    May 20, 2014Talent Acquisition Program Associate

    Thank you for your review. We are glad to hear you had positive relationships with your coworkers. Our senior leadership team is concerned with making our organization both a viable and positive ... More

  10. 5 people found this helpful  

    Horrific place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Development in New York, NY
    Current Employee - Development in New York, NY

    I have been working at American Red Cross full-time (more than an year)

    Pros

    the volunteers are dedicated to the mission

    Cons

    Poor Leadership - from the top down - fosters blaming, secrecy, sabotage and ego - NO TEAMWORK
    Nepotism
    Low Morale
    Poor Benefits
    No chance for advancement
    Fundraisers are essentially raising money to pay pensions and get the Red Cross out of debt
    Ineffective organization living off of the brand name

    Advice to ManagementAdvice

    Get rid of poor leaders and encourage new ideas and creativity - treat your employees as though they bring value or you will continue to lose talent - retaining negative and complacent workers with low morale does not bode well for your future

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    American Red Cross Response

    May 20, 2014Talent Acquisition Program Associate

    Thank you for your review; we agree that we have amazing and dedicated volunteers and employees. We are sorry to hear your comments concerning workplace environment and employee morale. The Red Cross ... More

  11. 6 people found this helpful  

    Run the other way

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross

    Pros

    Seeing and hearing from the people who have benefited from receiving blood products.

    Cons

    Everything else. Insane working hours (I once went an entire month without a single day off; regularly worked nights, too). No work/life balance (it's required that you still check and respond to emails while on PTO). Absolutely no management support. The Red Cross wants you to think it's a noble organization, but the blood services side is completely based off sales (the Red Cross makes money off of blood donations!). No consistency when it comes to company practices; local offices operate under the "don't ask for permission now rather forgiveness later" mentality. Completely resistant to change; no one like new ideas so no room to grow. Sales reps (Donor Recruitment reps) are bullies and get away with everything because they pass it off that they need to make goal. Of course, they are commission-based so it's not about helping others, it's about helping themselves.

    Advice to ManagementAdvice

    Enforce rules consistently and for everyone. Demand respect from all levels. Don't lie to potential employees during the interview process.

    American Red Cross Response

    May 20, 2014Talent Acquisition Program Associate

    We appreciate your review, and are glad to hear you found it rewarding to interact directly with those who benefited from blood products. We are also sorry to hear your comments regarding work/life ... More

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