American Red Cross Reviews

Updated August 2, 2015
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  1. Helpful (1)

    Treated like a piece of crap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DCA in Philadelphia, PA
    Former Employee - DCA in Philadelphia, PA

    I worked at American Red Cross full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They will hire anyone, you do not need any kind of healthcare experience.

    Cons

    Senior managers, which are the direct manager that you report to, are treated like a piece of crap and ordered by upper management to treat us, the blood collection workers, bad and be mean to us because it will make us work harder. WRONG!!! The worst was we were the ones directly in contact with the customers. So if you make me del bad or angry, the next person I will talk to is your money maker. The work-life balance is ridiculous. the shift was different everyday, first and second shift or any hours they wanted.

    Advice to Management

    Give the front line workers some respect. You already pay like crap for the work done. Plus job security is a joke. In fact, go kill yourself. That would satisfy me. And let me watch.

    American Red Cross Response

    Mar 18, 2014 – Talent Acquisition Program Associate

    Thanks for taking the time to leave a review. To clarify, we hire our employees according to required job qualifications; in cases for which a medical background is necessary, we look for candidates ... More


  2. Helpful (2)

    WORST COMPANY TO WORK FOR EVER (GOOD at helping the community, bad employer)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Employee in Washington, DC
    Former Employee - IT Employee in Washington, DC

    I worked at American Red Cross full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    As far as being in the IT world of employment, there are NONE

    Cons

    PROFESSIONALISM: There is none! My first day I arrived, I have a broken desk, broken chair, no computer, or anything. My boss lived out of state, was not there at all. It was like I was on an island by myself, and had to figure it all out on my own. No one trained me, or helped me with hardly anything. Not once did another IT employee or manager fly out to spend a week or any time at all with me. FORMER JOBS I HAD: All was read to go days BEFORE I arrived. And all in good working condition. If there was something I needed, I got. If something was broken (rarely) it was fixed right away. If I needed my desk adjusted, it happened withing 2-3 days. When I asked for any of this at Red Cross, they looked at me a laughed like I was crazy. IT STRUCTURE: IS A COMPLETE JOKE, people wise, and equipment wise. They don't want to spend the money to do anything right, but still expect you to make it work right. They want the IT Staff to cover all of their employees IT needs across multiple states, and the whole US with little to no IT staff. Literally they expect 1 person to do the job of 20 people, across multiple states. You're the "lone ranger" doing it all by yourself, supporting up to 500 users, and they still expect you to get it done in a fast timely manner. If something goes wrong in another city or state, they expect you (by yourself) to hop on a plane and go fix it. They will pay for the plane and hotel (surprisingly), BUT good luck eating; you have a limit of about $15 to feed yourself for the WHOLE day which is ridiculous, being most cities like DC, New York, etc, you can't spend less than $15 for one meal, even if you tried. And if you even go over a tiny bit for food, they will take it out of your paycheck. You are also not allowed to leave a tip on the company dime; you have to pay the tip yourself. If you pay a bill/ invoice late, they will charge YOU the late fee and take it out of your pay check. WHY is IT paying bills; isn't that FINANCES job?!?! ADDITIONAL PAY: NO bonuses, no additional pay, annual raise is 1-3% if your lucky and they like you. Do one thing wrong, and they will hold it over your head. SALARY: is a JOKE! They will pay you literally HALF of what you should be, or would be getting at another job/ company. I understand they are "non-profit" etc, but that's still not an excuse. You still need to pay and treat your employees fairly and what they are worth, or at least close to it. Constantly was told, "well were are non-profit, so we can't do this or we can't do that". Also, the second they find out what you were getting at your previous job, they will use that against you and hold it over your head, like they did to me "well you were getting this now, so we'll just give a 10% increase, that pretty nice don't you think?" When my former job had nothing to do with my Red Cross job. UPPER IT MANAGEMENT: is a JOKE, and most of the people running the organization (at least all the people I interacted with)! I cannot believe how many uneducated, and poor speaking (poor grammar, slang, made up words as they went, and sayings) people are either put in upper management, and or are an employee. It's like your in down "gang land" in LA, Compton, etc. They try to brain-wash you into all this "whoora go for it BS", that they don't even believe in themselves, they are just told to go along with it. They want you to think that once you work there, that is it for you, that you will not ever get anything better, "just be glad you have a job". While all along they will drop you like a fly for any reason they can, just to save some money. CONTRACTORS BEWARE: If you are looking for work, even if it's for 3-6 months, do NOT work there. They LIE LIE LIE. They tell you they will hire you after your term over and over. But they will NEVER HIRE you. In fact they did it twice to 2 contractors I knew. They work with recruiters where their term states you cannot be hired for 6 months AFTER you quit or let go (which they NEVER tell you until they let go as a reason). In addition, they will keep you up to 1 year (making you think you have a perm job), but then let you go, saying "legally we cannot keep you" for this and that reason. Her is their secret, that they don't want you to know. When you are getting paid $20 per hour for exampl, they are paying the recruiting company $30+ per hour. You are losing out on $10+ per hour. Now think about that...Red Cross want's to pay MORE, and waist MORE money, to use you on temp basis, rather than hire you on a perm basis. When it would be cheaper, more efficient not to have to keep retraining people, and better overall just to hire the person on perm. BUT they do this so they can kick you to the curb anytime they want, and not have to pay you benefits either.

    Advice to Management

    GET IT TOGETHER!!!! Stop lying, and telling people things that are NOT true, especially the contractors. Wake up and realize the IT Structure is NOT working (and has NOT worked for many years now), you NEED MANY more IT people, NOT LESS and less every quarter. There NEEDS to be a line between work life and personal life! Listen to the smart, experienced IT employees, it might actually get you somewhere. An IT structure should be a Sr. Manager, a manager, then AT LEAST 1 employee (or more) per office UNDER the manager, not 1 person for several states. In addition, if you're going to call them IT Area Managers, then have them do "manager work" ONLY, not be a glorified tech specialist with a bit more pay, that has all the work of a tech specialist, plus all the work of a manger. In addition, most companies have a finance department for a reason, it's not so all the regular employees can waist their time paying bills, etc. when they are expected to be doing a bunch of other things. SEND ALL THE BILLS TO FINANCE; HELLO!

    American Red Cross Response

    Mar 18, 2014 – Talent Acquisition Program Associate

    Thank you for taking the time to leave us a review. We are sorry that your employment with us began on a rough note, starting with not having the office equipment you needed. This is not the employee ... More


  3. Helpful (1)

    Good People, Bad Upper Management and HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QC Technician in Saint Paul, MN
    Current Employee - QC Technician in Saint Paul, MN

    I have been working at American Red Cross full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good PTO for newly hire. QC lab supervisors are amazing people; the same can't be said for other supervisors or anyone higher than them.

    Cons

    No room for creativity due to FDA regulation and SOP. Not the best hours for newly hire. Horrible union. Low pay. Even when it's time to get an increase in wages, you will have to fight a war for it. Slow increase in wages. Egomaniac managers and directors who cannot take feedbacks and improve things. Too customer focus and treat employee like trash.

    Advice to Management

    Fire all managers and directors. Hire new, younger, and fresh minded individual who can accept changes and feedbacks. All managements are idiots who can not accept criticism or feedbacks from anyone lower than them even when managements are clearly wrong. Have some common sense.

    American Red Cross Response

    Mar 14, 2014 – Talent Acquisition Program Associate

    Thank you for taking the time to leave a review. We glad you are pleased with the amount of paid time off (PTO) you receive and that you have strong working relationships with QC Lab Supervisors ... More


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  5. Helpful (2)

    Disappointment continues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Washington, DC
    Former Employee - Director in Washington, DC

    I worked at American Red Cross full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Field staff believe in a mission to help others. Dedication to the various services is great.

    Cons

    The level of ineptitude increases with each rung up the corporate ladder. Executives in DC will drive the organization in to the ground. The Board of "Bystanders" is invisible and clueless. No one in DC has ever successfully run a field operation. Most executives in DC live elsewhere, and charge commuting expenses to the organization, like absentee landlords. Gender and age discrimination continue under the thin guise of 'reorgs' and 're-engineering'.

    Advice to Management

    Go back to the 'for profit' world if they will take you.

    American Red Cross Response

    Mar 14, 2014 – Talent Acquisition Program Associate

    Thank you for taking the time to leave your feedback. We are always thrilled to hear positive comments about the dedication of our employees to fulfilling the Red Cross mission. We also thank you ... More


  6. Helpful (2)

    Desperately needs administration changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Red Cross full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Red Cross principles are humanitarian...I think the "working" employees and volunteers have the good hearts to become involved with the Red Cross and to help needed people.

    Cons

    Seems like Red Cross turned into a big "corporation". Managers no longer listen to employees nor volunteers. They do not treat them with respect nor do they even act like they care whether you are there or not. Only seem to care about making money. Things changed tremendously in the 7 years I worked there. Started out as the best job EVER...but things changed drastically so I had to leave. I still stay so upset over the Red Cross as I really believed in them, but now know a lot of the hidden issues that the public is not aware of...I hope and pray that someday upper management will wake up and make changes so that the Red Cross goes back to their original good hearted humanitarian principles.

    Advice to Management

    Open up your eyes and see what is happening inside the Red Cross...

    American Red Cross Response

    Apr 4, 2014 – Talent Acquisition Program Associate

    Thank you for taking the time to leave a review. We agree that our employees and volunteers are amazing—we could not carry out our mission without them, and are disappointed to hear your feedback ... More


  7. Helpful (2)

    Terrible workplace that profits on blood, literally

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Donor Recruitment Representative in Worcester, MA
    Current Employee - Donor Recruitment Representative in Worcester, MA

    I have been working at American Red Cross full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    well known organization, looks good on resume. learn how to work in non-supportive work environment become familiar with territory where blood drives are coordinated meet a lot of active local people

    Cons

    working 60+ hours a week is considered norm and is expected b/c one is "salaried" rumors of blood being thrown away but encouraged to collect, collect, collect. profits on blood are questionable. all communication based on "talking points" that have no explanation. questions are discouraged. Racist and sexist comments in office - hostile environment little access to HR

    American Red Cross Response

    Apr 4, 2014 – Talent Acquisition Program Associate

    Thank you for taking the time to leave a review. We appreciate your feedback regarding work/life balance and are bringing this to the attention of our leadership team. The Red Cross takes federal ... More


  8. Helpful (3)

    Good intentions; terrible, terrible organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disaster Services Specialist
    Current Employee - Disaster Services Specialist

    I have been working at American Red Cross full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The Mission is noble, and the people sometimes care and try hard (if they aren't broken by the bureaucracy and awful pay).

    Cons

    Red Cross has all of the bureaucracy and byzantine dysfunction of a major corporation, as well as all of the annoyances, pitfalls, and limitations of a generic small non-profit. Briefly put, major structural changes in the last five years (which were necessary, as before that the organization was simply spending itself into bankruptcy) have been sloppily executed, and as a result major miscommunication and resentment exists where before it was simply a small annoyance. Massive layoffs, no job security, bloated grandfathered-in executive salaries, nonexistent HR, laughably bad IT, and an overall let's-just-wing-it-and-trust-that-our-famous-brand-keeps-us-afloat makes for a terrible, terrible employee and volunteer experience. Below are some of the main points: - no investment in volunteers' training, recruitment, or recognition - consequently, awful, frustrated, low-quality volunteers who are just as confused as the staff - unrealistic hours (60/week for $25k/year? NOPE) - department silo-ing and infighting for funds - no HR. seriously, every department is expected to manage all of their volunteers and employees with no guidance from a specific HR-trained employee - IT that rarely works; outdated computers; slow, slow, slow response from centralized support - budgeting? what budgeting? just spend money and hope that donations cover it, and if they don't, a hurricane will bring in massive windfall and cover up the debt from the year before! - grandfathered-in higher-ups who have contracted pay increases and bloated salaries, versus temporary contractors, AmeriCorps, and new hires who get by on minimum wage (or less, when calculating hours) - gross disregard of grant stipulations and "stewardship of the donor dollar" - and of course, despite being the oldest and largest non-profit in America, completely horrendous pay, even for social work; unless, of course, you're an executive. then you take home $100k+ / year for badly running an org that happens to have a really famous brand Honestly, while the power of the brand has kept them afloat during years of instability, reckless spending, and corrupt management, I cannot honestly say that I believe this non-profit will either disappear or vastly diminish in size if they continue as they have.

    Advice to Management

    A few points: STOP HIRING FRIENDS AND UNQUALIFIED PEOPLE. Get a grip. You are disorganized. You do not communicate with each other, with your higher-ups, or with your subordinates. Working with you is a nightmare - both interpersonally and bureaucratically. Try to deal with having absent supervisors, incompetent supervisors, supervisors who micro-manage and then disappear when you need approvals...Red Cross middle management is the example of how NOT to run an organization. You are directly contributing to the exodus of volunteers and disintegration of the organization.

    American Red Cross Response

    Apr 4, 2014 – Talent Acquisition Program Associate

    Thank you for taking the time to leave a detailed review. We appreciate your praise for our Mission. It is true that our organization has recently undergone structural reorganization in response to ... More


  9. Helpful (4)

    Ask more but gives very little

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Plebotomist in Durham, NC
    Former Employee - Plebotomist in Durham, NC

    I worked at American Red Cross full-time (More than a year)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    The idea of the company is the only good thing about this job. Where you are saving lives. That's the only reason I can the star.

    Cons

    I have to say there isn't one employee there that likes their job. The only thing they like about the job is it actually saves lives after that every single worker would leave and love to leave. Where to start...... Work load, management, time wasting, constantly changing procedures, they don't listen to their employees, sexual harassment, keep you on the hook for promotions, they don't pay you for what you actually do, very cheap, lazy people that have worked there for so many years get passes on work load, the work load is not equal, no free time, scheduling, constant travel, zero turn around, no free time, if u have kids there is no way you can do this job, during horrible weather the people that are out working in it they don't care, they will literally use every inch of energy you have to give .... I mean the list can go on.

    Advice to Management

    Listen to ur employees and actually pay them for what they do. Also, stop promising advancement knowing you have to plan to do so.

    American Red Cross Response

    Apr 4, 2014 – Talent Acquisition Program Associate

    Thanks for taking the time to leave a review. We are glad to hear that you and your fellow employees believe in the Red Cross mission, and we also appreciate your bringing to our attention your ... More


  10. Helpful (2)

    Sucked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MUA II in Washington, DC
    Former Employee - MUA II in Washington, DC

    I worked at American Red Cross full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    NONE at all people are mostly challenged

    Cons

    Under Qualified Management and rude no patience

    Advice to Management

    Quit

    American Red Cross Response

    Apr 7, 2014 – Talent Acquisition Program Associate

    We appreciate you taking the time to provide feedback; we will pass this along to our leadership team.


  11. Helpful (3)

    "re-engineered" after 12 years-and GRATEFUL!!!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Donor Recruitment Supervisor
    Former Employee - Donor Recruitment Supervisor

    I worked at American Red Cross full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    had wonderful boss and liked the people I worked with. Mission is part of us.

    Cons

    even though I liked the people I worked with, we were all so overworked all we did was complain. Highly stressful and never "got away from work" as you were expected to work normal business hours, then all of your blood drives, which could be two hours away and could last until 7-9 PM. If you didn't have at least one or two drives on most weekends, you almost considered yourself on vacation!! Slave to telephone and emails: expected to always answer your cell and your emails, even on your REAL vacation. People lost vacation hours every year due to just not having time to take it, and even when you did, felt like you were on call. Even though I worked 9 months before I was downsized, company refused to pro-rate year end bonus.

    Advice to Management

    Stop telling us "people are one of the six major priorities." We are not. Our donors are not. Of all of the companies I have worked with over my career, the American Red Cross is the absolute worst. Maybe people who get to work in an office from 8-5 "feel the love", but Donor Recruitment and Collections are stressed beyond belief

    American Red Cross Response

    May 20, 2014 – Talent Acquisition Program Associate

    Thank you for your review; we are pleased to hear you had strong relationships with your boss and fellow coworkers, and that you all felt a sense of dedication to our Mission. We also appreciate your ... More



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