American Red Cross

  www.redcross.org
  www.redcross.org

American Red Cross Reviews

Updated December 11, 2014
Updated December 11, 2014
778 Reviews
2.8
778 Reviews
Rating Trends

Recommend to a friend
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American Red Cross President and CEO Gail McGovern
Gail McGovern
370 Ratings

Review Highlights

Pros
  • Making a difference in recipient lives and promotes diversity (in 37 reviews)

  • Helping People in disasters, having a company vehicle to take clients to the doctor (in 39 reviews)


Cons
  • No work/life balance (it's required that you still check and respond to emails while on PTO) (in 19 reviews)

  • Upper management almost constantly changes operations and organizational structure (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Call Center Leaves Much to Be Desired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telerecruiter in Charlotte, NC
    Former Employee - Telerecruiter in Charlotte, NC

    I worked at American Red Cross full-time (less than an year)

    Pros

    Commission
    Company Values
    Amount of PTO

    Cons

    Hours
    Upper Level Management
    Base Pay
    No Room for Advancement
    Management does not promote within despite the fact that you may be at the top of your division

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Working for a worldwide known organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator in Los Angeles, CA
    Current Employee - Administrator in Los Angeles, CA

    I have been working at American Red Cross full-time (more than 8 years)

    Pros

    Mission-driven individuals, working with staff from many different backgrounds.

    Cons

    Promotion is stagnant.

    Advice to ManagementAdvice

    Train within and more staff appreciation.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    dcss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Donor and Client Support Specialist in Philadelphia, PA
    Current Employee - Donor and Client Support Specialist in Philadelphia, PA

    I have been working at American Red Cross full-time (more than 3 years)

    Pros

    The teams are great, leads, management and supervisors

    Cons

    pay no pay raise and if so its pennies, insurance to high, getting time off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    Low pay, highly political, lots of drama and backstabbing. Wouldn't recommend working here or even donating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Portland, OR
    Former Employee - Account Manager in Portland, OR

    I worked at American Red Cross full-time (more than an year)

    Pros

    Some of the people are actually mission-driven. You get to brag that you work for a highly regarded organization. You get to work like 3 jobs in one lol.

    Cons

    Ridiculous expectations of long hours, workload and timelines. Terrible pay while execs get bonuses in the midst of budget cuts and huge layoffs of older staff members.

    Advice to ManagementAdvice

    Stop being greedy. Remember your mission.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Great mission and overall successful, but always teetering on the edge of dysfunction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Portland, OR
    Current Employee - Director in Portland, OR

    I have been working at American Red Cross full-time (more than 10 years)

    Pros

    It is an organization that really makes a difference. Provides real value to the community. A good place to advance if you take initiative.

    Cons

    Always cash poor. History of bad decisions during the last several decades. Reactionary rather than proactive.

    Advice to ManagementAdvice

    Corrective actions during the last couple of decades are too much gimmick, and not enough deep, cultural change. Mandates come from Headquarters but lose their intended effect by the time they are applied to line staff. ARC needs to build an effective bridge between the vision of senior leadership and the multitude who actually perform the work. I recommend building a broad team of liaisons at the supervisor and department lead level (this is the point of cultural traction). Inspire them, provide them training/tools to influence their peers, and commission them to spread the vision(s). I realize this has been done before, but it has not been sustained, monitored and reinforced. It should be like waves on a beach- unceasing. Wave after wave of inspiration, hope, and group identity: Exceptional customer service, efficiency, employee excellence, quality. Deep in every person's heart is a desperate desire to be on a winning team. Make them believe they are the best, and they will be the best.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Happy with my position, but uncertainty about the future makes work life challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Researcher in Washington, DC
    Current Employee - Researcher in Washington, DC

    I have been working at American Red Cross full-time (more than 5 years)

    Pros

    The feeling that you are contributing an organization that makes a difference in people's lives.
    The importance of the goal of providing safe and available blood for patients.
    Reasonably good compensation.

    Cons

    There have been numerous Reductions in Force both inside my department and around the company. There is a looming budget deficit that will probably mean yet more layoffs. Morale is low and uncertainty high.

    Advice to ManagementAdvice

    It is disheartening to see so many people laid off when upper management continues to be paid extremely well, especially in the upper levels of Biomedical Services.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    American Red Cross Response

    Oct 3, 2014Talent Acquisition Program Associate

    Thank you for taking the time to leave a review. We are always pleased to hear praise for our mission, and could not fulfill it without our dedicated employees and volunteers. It is true that we are ... More

  8. 1 person found this helpful  

    Grant from Federal Government to NJ Workforce and Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Coordinator II in Ocean, NJ
    Former Employee - Administrative Coordinator II in Ocean, NJ

    I worked at American Red Cross full-time (less than an year)

    Pros

    I was unemployed and received a grant from the Federal Government to work 6 months at The American Red Cross, Jersey Coast Chapter, Ocean, NJ. Employed in the Development Office. Learned what is involved behind the scenes.
    How much work is accomplished by the many volunteers. This was a temporary position because of Sandy.

    Cons

    I was sad when my grant ended.

    Recommends
    Approves of CEO
  9.  

    My Years With The American Red Cross

    Current Employee - Receptionist in Jacksonville, FL
    Current Employee - Receptionist in Jacksonville, FL

    I have been working at American Red Cross full-time (more than 5 years)

    Pros

    I have loved working for the American Red Cross. My co-workers have become family to me, and I love the mission of the Red Cross

    Cons

    I am my own challenge. I expect the best from myself and when I slip I feel like I have let down my Supervisor and the Red Cross. There are no cons working at this wonderful non-profit.

    Advice to ManagementAdvice

    Keep being who you are. You have trained me well, have been patient beyond compare and will always be a part of my heart.

  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at American Red Cross full-time (more than 10 years)

    Pros

    Many chances and choices for advancement.

    Cons

    Benefits and compensation continually under pressure

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Great people- great work in the community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Red Cross full-time (more than an year)

    Pros

    Great people at the local level. Always willing to help anyone- fellow employees, volunteers, community members...

    Cons

    Management (national level who make the decisions) couldn't be more out of touch with the boots on the ground.

    Advice to ManagementAdvice

    Spend a few weeks at chapters- where the real work goes on. You'll have a whole new respect for the Red Cross because you have no idea what goes on now. You'll be impressed!

    Negative Outlook
    Disapproves of CEO

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