American Tower Reviews

Updated July 22, 2015
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2.8
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American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
72 Ratings

Pros
  • There can be a work-life balance, but it is paramount to establish those boundaries early on (in 7 reviews)

  • Stable company, decent benefits, laid back work environment (in 6 reviews)

Cons
  • Work / life balance is inconsistent (in 4 reviews)

  • Upper management has no respect for employees and the majority of employees think upper management is a joke (in 3 reviews)

More Pros and Cons

118 Employee Reviews

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  1. Project Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Durham, NC
    Former Employee - Contractor in Durham, NC

    I worked at American Tower (More than a year)

    Pros

    Nice people to work with.

    Cons

    Contractors are treated differently than employees


  2. Corporate Administration

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Tower

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ethical leadership, efficiency all around, open-door policy with management, everyone with whom I work is talented. A very positive, honest and transparent, team-oriented culture.

    Cons

    No complaints here/no cons.

    Advice to Management

    None.


  3. Helpful (7)

    Lackluster Company: lacks innovation, etihics and employee value.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Cary, NC
    Current Employee - Anonymous in Cary, NC

    I have been working at American Tower full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Compensation and benefits is the main objective keeping current employees in their positions. Stocks, bonus, holidays and once you hit 6-years full vacation are the main positives. Usually collaboration amongst your own team mates is positive.

    Cons

    Directors, managers and upper management do not listen to concerns and process improvements that the core groups who majorly contribute to the companies success. The core values the company "exhibits" are of face value only to maintain a corporate structure. Many have witnessed situations where one employee on a team is an issue and causes others to loose privileges and other benefits instead of holding the individual responsible. HR pushes things "under the rug" there are managers and employees who are never held accountable for their actions, lack of contribution, quality work, poor leadership, negativity and rudeness and even retaliation against people who stand up for themselves or try to involve HR over serious issues. Sadly a lot of issues go unreported due to fear of losing your job. The Corporate office in Boston is completely disconnected from other offices, decisions are made involving processes and procedures without cross-functional understanding which severely affect day to day operations. Data quality is extremely poor between the main office and other teams leaving others to "clean up others work" and told "It is easier for you to fix than us" Teams are often "put down" during conference calls by the VPs despite their continued hard work and effort to preserve the data quality and enhance customer experiences with the company. There is little room for advancement and politics are required to move up. Attempts to realign groups have failed, this company is striving for the top position but not realizing the value and commitment of the lower ranks.

    Advice to Management

    Employee surveys and interviews should return, re-evaluate core values and listen to the employees. Management and VPs need to be held accountable for actions and lack of positive leadership. Before changing policies, procedures and roles understand 100% of the positions role and its effects on other teams. Some of the current management positions should be re-evaluated. The workers are what what have made this company a success, there is a reason so many are leaving currently, it is not the employes fighting change and growth it is the management with their uninformed hypotheses about what is best.


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  5. Helpful (7)

    Structural Engineer I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Structural Engineer I in Cary, NC
    Current Employee - Structural Engineer I in Cary, NC

    I have been working at American Tower full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The company offers generous PTO, a decent benefit package, the option to purchase stock, a wellness reimbursement, and the occasional team/company field trip as a thank you for all the hard work.

    Cons

    The nature of the work is basically that of a production environment. Work, work, work...pump out as many analyses as possible. Your production output is measured very closely in a spreadsheet that everyone can see. Most of the engineers are working with software that is not used in the consultant world...it is owned and used only by the company, which can hinder an individual's skill set. It is assumed the you are to spend your own time to learn what you would normally learn on the job anywhere else. So basically, you work in the production mill as the whip is is cracked and you learn pertinent information on your off time after all the overtime. For the time being, just plug away and make sure the production goal is met, and if it isn't...overtime will be required/suggested/implied....depending on how management wants to word it or employ fear tactics on the occasion. You will receive very short notice to complete certain assignments. I have witnessed it. And you will be pressured into doing whatever it takes to help the team. Many times, there are very unrealistic goals and management has a bunch of guys fresh out of college that will many times just do what they are told, without questioning anything, and more or less create a consensus and general acceptance of a workplace with low morale and long hours. Management takes this as the green light to establish this as a standard for every one to abide by. In other words, if someone else jumps off of a bridge, it will be expected for you to to do the same...very micromanaging and sad from a corporation that does nothing but speak of record highs and bright futures on every conference call and every meeting. At one point, the entire engineering department of very hard working and dedicated individuals, was required to work half of a day on employee appreciation day after it had been confirmed that we were to have the day off to enjoy a baseball game in appreciation for the sacrifices that many people make to their work-life balance for the business. The communique was sent out a few hours before end of business the previous day. What a great way to thank your employees. Too many layers. Takes forever to get decisions approved. A few individuals that have their head above the clouds and are company men to the fullest...good for them. Again, don't expect that to become the standard from everyone else. I have seen the guy that chases around management and is a yes-man, treating the guys above like gods and the people below him like peons, advance very quickly in this setting...poor judge of character on behalf of management. Strong leadership should embrace people who bring different ideas and speak up. Ladies and gentlemen, despite all of this and much of what was left out, the job is an ok starter opportunity, but after a while you will see that all that matters is production and squeezing every last dollars worth out ambitious young men and women. I hate to be the one leaving an overall bad review for a company that I have had higher hopes for from the start. Again, this is one opinion and you would have to see for yourself to agree or disagree.

    Advice to Management

    I understand that it is very easy to point fingers to the guy above when the adequate compensation can't be offered to employees, or promotions for that matter, or when the business demands are ridiculous and quite frankly unattainable without the man power...But don't play politics or employ fear tactics. We can all turn on the television set for some good entertainment or a scare. Be real. No BS...as someone else mentioned in a previous review. Also, as far as each individual's career is concerned, get rid of the analysis software that is currently used...it's 2015 and the competitors are ahead. Not to mention, there are other individuals here that are being swamped with workloads because they are the only ones who know how to use a different software. Let us all advance and learn new software. If the engineers weren't short staffed and having to work all these hours, they would be able to focus on developing themselves into more valuable assets to the organization and their careers. Baby steps. I understand it can be quite the challenge to speak with higher ups that only see numbers...but then again that's management. One delegate and represent the employees for the good of the company, without sacrificing the wellness of the employee. Thank you for your time.


  6. Helpful (9)

    Structural Engineer I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Structural Engineer I in Cary, NC
    Current Employee - Structural Engineer I in Cary, NC

    I have been working at American Tower full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits! Benefits! Benefits! Good people that work very hard

    Cons

    Pretty much everything else unless you want to sit in front of three screens and see your life drift away. Just saying...

    Advice to Management

    Promote your hard working employees and pay them what they deserve. Stop with all the bs everything is going great culture and be straight with your employees. No sugar coating


  7. Need more leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Lake Worth, FL
    Current Employee - Account Manager in Lake Worth, FL

    I have been working at American Tower full-time (More than a year)

    Recommends
    Recommends

    Pros

    Good pay if you get commissions. Great industry, lots of growth potential, nice benefits and stock purchase plan with matching.

    Cons

    It's difficult to advance if yo don't have the right connections. No real fostering of leadership or creative ideas. over complex systems and slow network

    Advice to Management

    Spend more time putting suggestions for improvement into action. Empower middle management and foster leadership and internal promotions.


  8. Helpful (1)

    Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work environment. Good benefits.

    Cons

    Pay is lower than industry average

    Advice to Management

    Value employees more. Create more cross-training


  9. Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Los Angeles, CA
    Former Employee - Project Manager in Los Angeles, CA

    I worked at American Tower

    Doesn't Recommend
    Doesn't Recommend

    Pros

    salary was good but not worth it...

    Cons

    managers beat you down, unprofessional.

    Advice to Management

    management training needed


  10. Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    quarterly bonuses; nice to be apart of a global organization and actually partner with employees in other countries. Company does a good job of employee recognition and rewards.

    Cons

    No visible room for growth unless someone created a position or new title for you; not a lot of time off and low pay

    Advice to Management

    build career paths


  11. growing up with family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Tower

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    freedom to work on whatever you'd like for the company.

    Cons

    slow to implement new products.

    Advice to Management

    none!



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