American Tower

www.americantower.com

American Tower Reviews

Updated January 22, 2015
Updated January 22, 2015
104 Reviews
2.8
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Tower Chairman, President, and CEO Jim Taiclet Jr.
Jim Taiclet Jr.
61 Ratings

Review Highlights

Pros
  • There can be a work-life balance, but it is paramount to establish those boundaries early on (in 7 reviews)

  • Company is growing, so it's an interesting time to be a part of it (in 4 reviews)


Cons
  • There is little work-life balance, particularly for contractors (in 4 reviews)

  • Upper management has no respect for employees and the majority of employees think upper management is a joke (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good people, great work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attorney
    Current Employee - Attorney

    I have been working at American Tower full-time (more than a year)

    Pros

    Interesting legal work, friendly co-workers, supportive management, reasonable compensation, strong emphasis on employee development, opportunities to travel and take outside classes, and good work-life balance.

    Cons

    Frustrating IT systems with little or ineffective training, small minority of negative long-term employees, overuse of email to have conversations that should occur in person or on the phone.

    Advice to ManagementAdvice

    Hire some people who are IT educators - the IT staff may be great at implementation, but effective teaching skills are not in their repertoire.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at American Tower full-time (less than a year)

    Pros

    -Upward mobility
    -Fast paced environment
    -Stock price rising
    -Nice benefits package
    -Good workplace atmosphere

    Cons

    -Compensation is a bit below average
    -Lots of turnover at the management level
    -Training practices are not mature

    Advice to ManagementAdvice

    Keep growing the business and maybe increase base pay to reflect the company's growth, good financial position.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Decent place to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Tower

    Pros

    Well established business, a lot of departments, lateral movement could be possible, not too far of a commute from Boston if necessary

    Cons

    Human Resources department is slow, people can sometimes be secretive, pay or salary probably is not the best around

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  5. 4 people found this helpful  

    If You Work in Engineering, Work Somewhere Else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower full-time (more than a year)

    Pros

    ATC has good benefits: RSUs, ESPP, 401(k), surprisingly good insurance, and I personally was paid well enough. Additionally, if you learn how to navigate the system (at least in Engineering), keep your head down, and don't make waves, you can wile away your 8 hours a day doing next to nothing.

    Cons

    I found the culture at ATC - at least on the Engineering side where I worked - demoralizing and oppressive. Though there were some decent individuals, in general, the management was incompetent, hesitating to make simple process changes that would have made life easier for rank and file employees for no other reason than that they didn't want to stick their necks out. Their incompetence, of course, made them insecure, and their insecurity made them oppressive, so in stark contrast to their feckless dithering when it came to improving process, the one arena in which they could act decisively was when silencing criticism.

    And as if the intra-group oppressiveness weren't enough, there was inter-departmental antagonism and mistrust aplenty. I personally saw emails where people in the Finance department did little more than point fingers at the Operations and Development teams, and I was involved in Operations trouble-shooting sessions where the express goal of the meeting was not to find the root cause of an incident but rather to find a way to absolve Operations by pinning responsibility on the Development team.

    In an atmosphere like this, an employee generally has three options:

    1. Stop caring, keep one's head down, and do as little as possible.
    2. Work the system and become as slimy an operator as the managers. For example, get yourself peripherally but non-essentially attached to as many projects as possible, then walk nonchalantly away from those projects that are bound for failure while associating yourself more closely with those projects that seem headed for success. Never take responsibility; always take credit.
    3. Leave.

    If you take a job in the Engineering department of ATC, you can reasonably expect most of your colleagues to fit into one of those three groups, so if you are currently entertaining an offer from ATC and you aren't a slimy political operator, then I would sincerely advise you, as someone with no stake in your decision, to reflect soberly on your options before accepting their offer.

    Advice to ManagementAdvice

    There's no reason to give advice to the upper management at this company. From what I could see, the rot goes high into the organization. I don't know that the rot extends to the CEO, who, though I give him a thumbs down below, always struck me as an intelligent and forthright person. However, intelligent and forthright or not, I don't think he's close enough to his organization to realize what a cesspool his Managers, Directors, and VPs were (and perhaps still are) making of his Engineering organization.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Micromanagement, lack of growth, complete unprofessionalism!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Specialist in Cary, NC
    Former Employee - Project Specialist in Cary, NC

    I worked at American Tower as a contractor (less than a year)

    Pros

    They provided vigorous training for a job that was completely new to me. So good opportunity to learn something new and learn more about telecom. Process is streamlined, so you know exactly what you have to do when you get there each morning. Easy to track and manage work.

    Cons

    There was no growth opportunity in the service delivery team I worked for in Cary, NC. Once trained, you will pretty much be doing the same thing every single day. Employees have been on the team for 6-7 years with no growth or any significant change in role. Team members are treated like clerks, no out of box thinking. This was a place for people who just needed a job and did not care much about quality, performance and growth. It was for people who did not want to speak, suggest and improve. Hire at a very poor rate, train vigorously for 2 weeks, set target and push people to achieve target without quality. The matrix for assessment was very number oriented not quality oriented. The approach is how many sites you can audit a day, not how well you can audit. Everyone is working for their self interest and no one cares about suggesting what can be better. Supervisors and managers have complete control. Micromanagement, unprofessional, rude behavior. They can yell at you over little things in public and rush into your cubicle over nothing. They set the grounds for everything and shut everyone else. They blame people and pull them down, misuse their power. Clearly they know they have no room for growth and want to stop anyone who is performing well. They are intimidated by smart, intelligent and hardworking people. They will give you a hard time and make sure you leave or let you go unprofessionally based on false accusations. You cannot believe anyone on this team. They do not know how to channel talent. You cannot be more talented and smarter than them, because if you are, you are GONE!! Manager has his own agenda, he does not communicate with his team- openly, clearly, honestly. He works for his interest and pulls down anyone who is working in the best interest of the company. They fire contractors based on false accusations, humiliate them and use names of those who were fired to intimidate new contractors and employees. So Inhuman!!

    They threaten loss of your job if you do not abide by their agenda. There is no one who will listen to you or care about you and your hard work. This is a highly unprofessional, unethical and inhuman group of people to work for. All I say is don't let these people ridicule you and break you down! Leave at the first sign of unprofessionalism, because it will only grow. Don't waste your hardwork and ideas on these people. They will even blame you for following what you were asked to follow and trained to do, if it is not in their favor. Highly political and negative. There are wonderful companies/managers out there who know your worth and appreciate your hard work. You can grow and be a totally different person professionally. Find the right place as you are worth a lot more! I have been a highly likable employee everywhere I have worked, a great performer and doing awesome right now (way more than I had ever thought or expected). This company would have never paid me appreciated me and offered a title that I have right now even if I worked 10 years for them. DON'T LET THESE PEOPLE BRING YOU DOWN!! The manager and the supervisors are probably suffering in their career and so they cannot let anyone grow!

    Advice to ManagementAdvice

    Cut down on Micromanagement
    Look around and don't leave the entire department/team dependent on one unprofessional manager
    Encourage out of box thinking
    Fix your performance assessment matrix
    Move people around, offer opportunities
    Get new people, encourage new vision, listen and understand
    Stability does not always come from having the same people on your team for 6-7 years, doing the same thing in the same old school way. Retain employees but encourage growth, modern training, new employees, new qualification and new thinking.
    Don't treat people like clerks because if you do, you may see the numbers that you want to see but what you are not seeing is that their is no quality. These numbers could be better and better quality too...need to think and explore, not fire people, humiliate and shut them up! You can let people go, but not break them. They are hardworking, honest and educated. They will stand tall and firm and create a door for themselves! Good things happen to good people. They will grow, you will be left where you were with your old team, old methods....because you don't encourage people and you don't support them! You are working for yourself, not for the company. There is a difference!

    Doesn't Recommend
  7.  

    RF DAS Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior RF DAS Engineer
    Current Employee - Senior RF DAS Engineer

    I have been working at American Tower as a contractor (less than a year)

    Pros

    The technology aspect is awesome, using iBwave is another huge plus. Working with floorplans and creating designs and working with various contractors can be daunting, but great over all experience. There can be a work-life balance, but it is paramount to establish those boundaries early on!

    Cons

    Management style is abrasive and communication from the top down is not readily available. Often there is conflicting information. The key is to maintain a positive outlook and understand every place of employment has challenges.

    Advice to ManagementAdvice

    Try using a softer tone with communication and communication style. A manager must maintain respect, but you will get more bees with honey than with vinegar. In addition, ATC will have an easier time maintaining their talent pool.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I worked at American Tower

    Pros

    Greta growth and stock option

    Cons

    no work llife balance, will run you into the ground

  9. 1 person found this helpful  

    Project Specialist Collocation (Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collocation Project Specialist in Woburn, MA
    Former Employee - Collocation Project Specialist in Woburn, MA

    I worked at American Tower as a contractor (less than a year)

    Pros

    The building is absolutely beautiful. The management is very friendly, Great contract pay, amenities like Gym and great Cafeteria were provided. As for the work itself it was really interesting and I loved doing it.

    Cons

    SUPER clique-y. If you don't fit in with these folks you will fail. I guess I was too much of a laid back New Hampshire person to fit in with the (what felt like) rough around the edges, unwelcoming feeling that reminded me of High School...

    Regardless I was super friendly with everyone, did my job, even got reports back about what a great job I was doing. I expressed interest to my manager that I would love to apply to the open position that was available. And one week later I was dropped 3 months early from my contract.

    Advice to ManagementAdvice

    This is really a great company with vision, integrity, and values.... but please for the love of humanity get rid of the childish cliques.... but that won't happen since the core of the cliques come from management.. Sigh.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Tower full-time

    Pros

    work balance ? they are busy....................

    Cons

    nothing , they are super great..............

  11. 11 people found this helpful  

    Houston, we have a (legal) problem!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Professional in Woburn, MA
    Current Employee - Legal Professional in Woburn, MA

    I have been working at American Tower full-time (more than 5 years)

    Pros

    You can't beat the people at American Tower. Colleagues are nice, laid back and fun. Executive leadership is outstanding. Benefits are good, despite low pay. The legal department has a lot of very smart people and you can learn a lot from them. Our GC and many of the veteran lawyers are some of the best telecommunications lawyers in the country.

    Cons

    The numbers are all there. The turnover rate is ASTRONOMICAL. Employee survey results are dismal. Morale is low. At least half of the department is interviewing elsewhere, even grizzled veterans that are key performers.

    So why is this? To start off, it’s a combination of a high volume of work and lots of pressure, but that can be said about any attorney job. But then add in major office politics, poor management, no clear paths for advancement, confusing/contradictory/non-existent procedures, and horrible computer systems. Oh, and low pay as well. Yes, we know that HR has done "studies" of what lawyers get paid, but I'd rather trust surveys like the one Major, Lindsey and Africa did that says that the LOWEST paid attorneys in the telecom industry make $150,00 and the median total pay was $180,000.

    To get down to the nitty gritty, here are everyday experiences in the legal department:

    You work for a manager who has no idea how to do his/her job or how to help you do yours.

    You work overtime each week to crank out hundreds of documents on your drafting list and are the top performer on your team, but you get docked on your review and get a measly 3% raise because of some trivial thing that you did or forgot to do (like comply with one of our many unwritten procedures or say "thank you" in an email).

    You are a licensed attorney and handle your own UPS, FedEx, mail, copying and scanning when you could be writing contracts. Your manager tells you that you are behind in writing contracts.

    You have a major project due by the end of the week, but the company rolls out a new document storage system without testing it and you are locked out of your files. Our motto is to implement first, then actually give the project some thought after the fact, then say that we’re too invested in the current system to fix the problems, and then devise a hundred “workarounds” that make it more burdensome to do your job. We spend millions on bad systems and then tell everyone that raises were low because we have to keep SG&A down.

    You have asked several times what is needed to advance to the next level. You are either given no answer or you are given certain goals to meet, and when you meet them, they “move the chains” and say you didn’t meet other goals that no one told you about. Then the company will hire someone will less experience for a more senior position than yours.

    Your terrible manager has lost 75-100% of his/her team and still has both a management position and a job because the company can’t admit that some people can’t be fixed. There are hundreds of articles that talk about why bad managers can't be changed. Remember, employees don’t leave companies, they leave bosses!

    You are a great worker, but get so fed up with the pay/advancement that you find a new job. You speak with your manager and tell him/her that you have an offer, but you would stay if they bumped you up $5,000 in pay. They tell you that they wish you the best of luck in your new job. Yet, the average cost to replace an employee is 30% of her salary (in just recruiting and training costs), and that doesn't even count the loss of experience, loss of social connections, loss of morale to the department and so on.

    Advice to ManagementAdvice

    Legal management is not a group of bad people with evil intentions. They are trying really hard to meet customer needs and grow the business. But the problem is that they are so busy with working on big deals that they don't have the time to give these problems any serious thought.

    To change you need to hire an outside consultant to review the entire department and make recommendations, and this consultant must report to the company president and not to anyone in legal management. This consultant should look at everything, and I mean everything: pay scales, job titles and promotions, whether existing managers are the best people for the job, organizational structure, computer systems, culture and so on. The consultant should recommend changes to the president and they should be implemented, no matter how painful. And you need to do this soon...a LOT of people are on the verge of leaving.

    You aren't going to fix it by having ice cream parties, thank you notes, or “brainstorming” sessions run by legal management. All of that is window dressing that will never get down to the core issues. People don’t want M&Ms with the company logo on them. They want real change.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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