American Tower Reviews

Updated July 29, 2015
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119 Employee Reviews

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  1. growing up with family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Tower

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    freedom to work on whatever you'd like for the company.

    Cons

    slow to implement new products.

    Advice to Management

    none!


  2. Helpful (5)

    Who's the boss?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Woburn, MA
    Former Employee - IT Project Manager in Woburn, MA

    I worked at American Tower full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Reasonable hours. Paid time off. Many nice people.

    Cons

    I knew I should have run away after my interview when I asked about how IT is perceived by internal clients, and my future manager said that "we don't see them as clients, but as partners." It didn't take long for me to figure out that IT was THE most hated group in the whole company and that my job was the definition of a Catch 22. On the one hand you have clients who have a laundry list of complaints about our systems. And who can blame them? The systems are an embarrassment for a company of that size. They're so bad that I would guess that they cost the average user 2 hours a day in lost productivity. But to make matters worse, you have an IT group that is in a state of denial. Their attitude is that users are a bunch of complainers. The motto is that "the customer is always wrong," and you're not allowed to admit that there are any problems. It takes 10 mouse clicks to select "OK" in a program? That's within normal parameters. But we have a workaround where you only have to click 8 times. Problem solved. When IT does a project, we are told to help "guide" the customer about what they want, not the other way around. Listening to the customer is not in the vocabulary. It's our way or forget about getting anything done. I left because I was tired of being the bad guy. When I took the "company" position with customers, I got yelled at by them. When I tried to advocate for customers with IT management, I got yelled at by management. No win situation.

    Advice to Management

    Clean house in IT. Hire people who understand that customers won't hate you if you actually listen to them and do what they ask you to do.


  3. Helpful (4)

    Project manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woburn, MA
    Former Employee - Anonymous Employee in Woburn, MA

    I worked at American Tower

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Lots of benefits and resources with a name brand company. Reputation is good in sense of industry leader but externally has a bad reputation to work with.

    Cons

    Stiff management that uses fear to ensure everyone agrees with their plan. Management would like to think they encourage new ideas but only if they agree with managements opinions. Everyone becomes a "yes" man. Very tight company that manages with a heavy stick. It creates environment of little cross function collaboration.

    Advice to Management

    Relax and loosen up. This isn't brain surgery, it's wireless communications. People should have fun at work and encourage collaboration, not be afraid to make mistakes with new ideas.


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  5. great company to work for

    Former Employee - ATL Ga in Atlanta, GA
    Former Employee - ATL Ga in Atlanta, GA

    I worked at American Tower (Less than a year)

    Pros

    Most of co-workers very helpful.

    Cons

    Very uncertain for a contractor--

    Advice to Management

    Recognize what employers bring to the table and reward them accordingly.


  6. analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower (Less than a year)

    Pros

    good company to start up engineering job. good managers to work with. staff are supportive, good pay.

    Cons

    late hours, no job security. high expectations from contract employees. management needs to give time to new staff.

    Advice to Management

    rethink about all levels of staff. should communicate with employees before taking rough actions.


  7. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Tower full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Treat employees well, hours are great

    Cons

    Salary is well below par


  8. Helpful (1)

    Network Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Developemnt
    Former Employee - Network Developemnt

    I worked at American Tower full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits - There are some fantasic people that work for American Tower

    Cons

    Work/ home balance is very poor.


  9. Good Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Construction Manager in Allentown, PA
    Former Employee - Construction Manager in Allentown, PA

    I worked at American Tower full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good pay, good working conditions as a telecommuter, good, diverse work force. Many talented people work there. Excellent benefits package

    Cons

    The management leaves a little to be desired when it comes to communicating future plans and needs to the field. Line managers were better but because of lack of info from upper management they had limited info. Training for remote employees was not as good as it should have been.

    Advice to Management

    Upper management should strive to be more open about plans and future for all departments and offer more hands on training for remote employees.


  10. Great company, Great atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Specialist
    Former Employee - Project Specialist

    I worked at American Tower full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, Positive culture, Minimal micromanagement, cross functional training, opportunities throughout organization, good benefits

    Cons

    Minimal Transparency with management (regarding company decisions). Pay scale slightly below what would be expected

    Advice to Management

    Be more open with your employees about what's going on in the background.


  11. Helpful (1)

    Currently working at American Tower Corp.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Tower full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company growing and doing well financially, decent work-life balance, great benefits.

    Cons

    Career path is not always clearly defined.

    Advice to Management

    Encourage new ideas and be more open minded about new ways of accomplishing tasks.



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