American Water
3.1 of 5 72 reviews
www.amwater.com Voorhees, NJ 5000+ Employees

American Water Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.1 72 reviews

                             

75% Approve of the CEO

American Water CEO Susan Story

Susan Story

(4 ratings)

53% of employees recommend this company to a friend
72 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far"
    in 10 reviews
  • "Good coworkers, good culture, good work/life balance"
    in 3 reviews
Cons:
  • "Limited advancement opportunities and no investment in modern technology"
    in 4 reviews
  • "I have nothing negative to say about my experience with them"
    in 3 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Approves of CEO

     

    good learning process

    Systems Tehnician (Former Employee)
    East Palo Alto, CA

    Prosgreat benefits, good education program for employees

    Consnot much room for advancement

    Advice to Senior ManagementI rather not say

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good firm if you are in it for the long haul.

    Senior Systems Administrator (Current Employee)

    ProsWorking for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    ConsWhile stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to Senior ManagementPreach a consistent message

    Yes, I would recommend this company to a friend

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    Don't Bother

    Anonymous Employee (Current Employee)

    ProsBenefits are ok, that is truly it. Nothing else to talk about.

    ConsCompany is not on same page. Poor communication. Poor management. Human Resources is horrific. Polices made, never followed. New leaders are needed, this organization is on the down side. I really wish I could say something positive, but there is nothing. Upper managment coming in just to fill their pockets, corporate greed has taken over. So sad for a company at one time was superb. They are trying to make a small company a big company where only management reaps rewards. Worker bees get screwed due to the greed. Managment cliques are just awful, and blackball employees and are only committed to other managment so they support anything they say. I would be very leary working in this environment. It is stressful and there is no empathy with what people are going through. We are now in a reorganization going on, and it is by far the worst corporate reorg people have ever seen or experienced. Those affected are being treated like trash by management. It is a true disgrace.

    Advice to Senior ManagementYou have ruined this company to the enth degree. I really don't think it will ever bounce back. You are not true to your employees or your company. The truth is always covered up and hidden. Employees no longer trust. So many people looking to leave, myself, as well. We are so disappointed. Find some TRUE leaders and not a clique of managers and directors who is ruinning the company into the ground.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    OK place to work.

    Help Desk Technician (Former Employee)
    Voorhees, NJ

    ProsPeople I worked with were nice. The schedule was day shift which was nice.

    ConsPay was not that great. No room for advancement unless you knew someone.

    Advice to Senior ManagementIncrease your pay and opportunities to move up.

    No, I would not recommend this company to a friend

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    • Career Opportunities
           

     

    Work at American Water in a temporary position.

    AP Specialist (Current Employee)
    Cherry Hill, NJ

    ProsSAP transition is on going.

    ConsThis was a temporary position and there was never a chance to be hired.

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    Good company to work for.

    Administrative Assistant (Former Employee)
    Hershey, PA

    ProsVery focused on their employees.

    ConsHR isn't always focused on the employee but on their own benefit (HR's benefit).

    Yes, I would recommend this company to a friend

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    Downward spiral and unhappy employees

    Anonymous (Current Employee)

    Pros- remote work possible
    - competitive entry level salary
    - new technology

    Cons- Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company
    - cost cuttings everywhere to balance out higher than estimated costs for new system implementation
    - previous training opportunities were great, however now due to costs, cuts everywhere
    - constant changes within the organization, people are exhausted and just not happy anymore
    - upper management says "open door policy" but they don't act upon it, not listening to employees

    Advice to Senior Management- listen to employees
    - slow down with changes, organization is change saturated
    - find better ways to keep high performing employees
    - change vacation polices, make it competitive

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Nothing there to make you want to join them

    Anonymous Employee (Current Employee)

    ProsEasy commute in southern New Jersey
    Top corporate management seems to be trying to move the company in the right direction

    ConsCareer advancement opportunities
    Unreasonable expectations from a truly workaholic boss, especially considering the compensation (I'm planning to leave.)

    Advice to Senior ManagementPay more attention to the employees.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Company, Great People

    Supply Chain Analyst (Former Employee)
    Cherry Hill, NJ

    ProsGood Company Culture
    Good Pay and Benefits
    Great Room for development and growth

    Consconstant restructuring
    HR team wasn't the most consistent

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Some Good Leaders Some Poor Leaders

    Director (Former Employee)
    O'Fallon, MO

    ProsUsually most of the peers are nice and friendly and base compensation is fair. Not much advancement opportunities, flat organization.

    ConsBonuses and politics suck, like most places. Feels like High School in that some people are snakes and try and get ahead, it works for some. Direction is not clear and consistent to the day-to-day managers

    Advice to Senior ManagementClean house! Get some turnover and bring in fresh blood each year (external hires). The world is advancing much faster than AW and you need to branch out beyond public utilities.

    Yes, I would recommend this company to a friend

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American Water – Why Work for Us?

About Us In a world where everything we touch frequently changes, water is our constant. We’ve never stopped needing it to drink, to cook, to clean, to live. We’ll always need it for sanitation, for fire protection, for… Full Overview

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