American Water Reviews

Updated September 18, 2014
Updated September 18, 2014
80 Reviews
2.8
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
7 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Loss Control  in  Champaign, IL
    Current Employee - Manager of Loss Control in Champaign, IL

    I have been working at American Water full-time for more than 5 years

    Pros

    Great Benefits, Co-Workers, Management, Pay, and more.

    Cons

    Often have to worry about job security and restructuring.

    Advice to ManagementAdvice

    Increase focus on the employee.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utility Worker  in  Saint Charles, MO
    Former Employee - Utility Worker in Saint Charles, MO

    I worked at American Water full-time for more than a year

    Pros

    Good stable job to retire from

    Cons

    I have nothing negative to say about my experience with them

    Recommends
    Neutral Outlook
  3. 1 person found this helpful  

    Great company with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    -Diverse and well-qualified staff
    -Upper level management is accessible and friendly to all employees
    -Employee compensation and benefits are fair considering the work/life balance afforded
    -Rewarding corporate culture, gives back to communities served.

    Cons

    I have nothing negative to say. Every company has a few bad apples, but American Water does a fine job weeding them out.

    Advice to ManagementAdvice

    It's a pleasure to work with you.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company for the Bluegrass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Cares deeply about its customers and employees.

    Cons

    Corporate structure does not always fit.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    A great insight into the heavily regulated water utilities industry and the challenges providers face.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Strategic Buyer  in  Mount Laurel, NJ
    Former Employee - Senior Strategic Buyer in Mount Laurel, NJ

    I worked at American Water

    Pros

    The benefits package and professional attitude conveyed by all departments from HR to Senior Management and support services in between. Wonderful group of professionals with whom to be associated.

    Cons

    I would have preferred a much closer alignment between what I perceived the position entailed with my day to day activities. I guess I prefer a much more transactional environment in this particular role and the position has a more strategic character to it.

    Recommends
    Approves of CEO
  7.  

    Over all a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at American Water

    Pros

    - Overall management and employee attitude that we are "professionals" and the best at what we do;
    - National company provides growth opportunity for those willing to relocate;
    - Good internal relations at operating centers;

    Cons

    - HR tends to be too autonomous and distanced from the employees, (one sometimes wonders what they're doing with their 8-hours)
    - Benefits have been reduced (I guess I didn't think it would happen at American)

    Advice to ManagementAdvice

    All-in-all American Water's Management is doing fine. We are moving forward as a well-run company, making significant improvements in communication and enterprise infrastructure.
    American is still "the best"

    Recommends
    Approves of CEO
  8.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer  in  Hershey, PA
    Current Employee - Engineer in Hershey, PA

    I have been working at American Water

    Pros

    relaxing environment and opportunities to learn

    Cons

    it usually takes long time for people to get a promotion due to many seniors around

    Advice to ManagementAdvice

    assign young folks different tasks and help them grow

    Recommends
    Approves of CEO
  9.  

    Company has allowed me to grow and become a valuable member of managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at American Water

    Pros

    Very ethical Company.
    Excellent Benefits
    Good pay
    Strong industry and more secure then others
    Employees are treated with respect and dignity

    Cons

    Sometimes not as forward thinking and moves more slowly in that venue. Requires an idea to be put forward multiple times in some instances before it takes hold and moves forward.

    Advice to ManagementAdvice

    Continue to move forward in our beliefs and values. While we are a regulaqted Company and do not have direct competion,we need to continue to act like a competitive organizaiton in order to be the best we can be.

    Recommends
    Approves of CEO
  10.  

    Very interesting line of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gary, IN
    Current Employee - Anonymous Employee in Gary, IN

    I have been working at American Water full-time

    Pros

    My manager is great. He puts up with a lot of junk from lower level employees and still has their best interest at heart. The salary is pretty good, the benefits are excellent and so is the PTO.

    Cons

    The employees are ungrateful for what they are given. If they would go and work at a less stable company, with less pay and sub par benefits, maybe they would appreciate their jobs instead of complaining all the time.

    Advice to ManagementAdvice

    Hold employees accountable.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    good learning process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Tehnician  in  East Palo Alto, CA
    Former Employee - Systems Tehnician in East Palo Alto, CA

    I worked at American Water full-time for more than a year

    Pros

    great benefits, good education program for employees

    Cons

    not much room for advancement

    Advice to ManagementAdvice

    I rather not say

    Recommends
    Positive Outlook
    Approves of CEO

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