American Water Reviews

Updated July 27, 2015
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2.7
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American Water CEO Susan Story
Susan Story
25 Ratings

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 12 reviews)

  • great benefits, good education program for employees (in 7 reviews)

Cons
  • Work life balance difficult - on call 24/7 (in 6 reviews)

  • Limited advancement opportunities and no investment in modern technology (in 4 reviews)

More Pros and Cons

119 Employee Reviews

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  1. Helpful (5)

    Keep Out

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care AKA the Forgotten Ones in Alton, IL
    Former Employee - Customer Care AKA the Forgotten Ones in Alton, IL

    I worked at American Water

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits were great,and it was close to my home at the time.

    Cons

    No chance for advancement, unless you were the chosen few. The same people were the only ones getting promoted. It didn't matter how qualified or educated and professional your were. I've seen folks with MBA's get passed up by "others" who barley had GED's. They were in the loop.

    Advice to Management

    Watch your back!!!! American Water has been known to promote you right out the door. I've seen it happen twice. Also,they have changed presidents 6 times in 5 years...hint,hint. Not a good sign.


  2. Helpful (2)

    Soulless robots

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in McMurray, PA
    Current Employee - Anonymous Employee in McMurray, PA

    I have been working at American Water

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You'll get to be dragged through the hiring process and dumped

    Cons

    If you've raised 6 kids pretty much on your own so you have gaps in your employment, were left penniless by not one but two husbands so you have bad credit, have not had health insurance so couldn't treat your chronic illness and pass the physical and despite not having gone to college, spent 5 years doing college level work successfully at a major corporation do not apply here because you're still not good enough to work for this company.

    Advice to Management

    Get a new HR Rep and a soul.


  3. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Alton, IL
    Former Employee - Customer Service in Alton, IL

    I worked at American Water full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Coworkers are very nice and friendly.

    Cons

    Terrible management and micro managers.

    Advice to Management

    Hire better managers, quit micro managing.


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  5. Helpful (1)

    do not practice what they preach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations

    I worked at American Water full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great union people to work with

    Cons

    management cant follow its own rules

    Advice to Management

    practice what you preach (ethics rules)tell your managers that there is no need to lie to make a person look worse then they are. that person i am speaking of works at the treatment plants in nj. this person even tells under management to bend the truth to get his way with union people he wants to retaliate against .


  6. Helpful (4)

    Brown nose are us

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far.

    Cons

    Too many political games. They hire their unqualified friends who know very little and others with talent get laid off. They hire too many temporary contract people for call center who don't get enough time to really learn their systems so that they can adequately care for customers on the national platform. By the time they begin to learn it, those people cycle out and a new group comes

    Advice to Management

    Stop hiring friends and be more transparent


  7. Helpful (1)

    Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good employees most truly care despite adverse relationship most employees will welcome you and help you when possible but time is of the essence

    Cons

    Horrible treatment of employees .Illegally stole employee health care and that is just one of the many soulless moves that make it hard .

    Advice to Management

    Respect employees point of view


  8. Helpful (4)

    Get on the bandwagon

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Cherry Hill, NJ
    Former Employee - Analyst in Cherry Hill, NJ

    I worked at American Water full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nothing segregates them from any other company with benefits, salaries

    Cons

    No work life balance. If you are salaried, you are expected to give many many extra hours while hourly employees get paid. Unfair performance reviews. You have to be in the "IN CROWD" to get promoted. Just smile and be a "GOOD LITTLE SOLDIER" and you can keep your job and not be harassed by management. Never speak up because management thinks they are" god" here and if you even think about calling out any unfair action out by managers, HR will stomp you and hide it. Reorganization was done unprofessionally and without compassion. Favorites were chosen, company did not do what they said about keeping skilled people. It was more like keeping people around you who turn their heads and look the other way when management is unfair. Too top heavy on managment. Especially in corporate. These people might have to really work now due to the reorg, no one left to pass their work off to. Do yourself a favor and find another company. Even if they promise good money, it is never worth it, you will pay dearly. There are no company values, no customer service left......all went bye bye so managment can cut jobs and make big bucks.

    Advice to Management

    Wake up, what goes around comes around. Stop preying on innocent people's lives. We are not your puppets.


  9. Helpful (3)

    Nobody here knows what they're doing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance
    Current Employee - Finance

    I have been working at American Water full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Competitive salaries, most employees are sincere (excluding management).

    Cons

    Where to start.. Abysmal training for new employees. Not a good place to start a career unless you want to be in the utility business until death. Work is done extremely inefficiently with suggestions thrown under the rug. Unrealistic work expectations. Was working all hours of the day and night and had impossible tasks with impossible deadlines. Management always shifting. In the brief time that i have worked at American Water I have had 4 different managers. None of the managers know how to manage employees, nor do they have the necessary knowledge to run the business. Many people are leaving as renewed promises to invigorate employees are failing. No motivation to work hard.

    Advice to Management

    American water is in big trouble considering the fact that most people are nearing retiring age and they cannot retain young talent. Change the work environment, take employee suggestions to heart, invest in vigorous training for new employees. Anyone with real promise is going to recognize this is a sinking ship and will be running.


  10. Helpful (1)

    Was a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Voorhees, NJ
    Former Employee - Service Desk Analyst in Voorhees, NJ

    I worked at American Water part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I don't work there anymore

    Cons

    New management budget cutting allot of people are leaving and being laid off


  11. Helpful (4)

    Finanance is falling apart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Cherry Hill, NJ
    Current Employee - Finance in Cherry Hill, NJ

    I have been working at American Water full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Used be be a good company years ago

    Cons

    Horrible management, long hours, dis-respect for employees and management is a big click full of a lot of lies These managers in finance are brutal. From Accounts Payable , Cash and Accounting, just unethical practices. They have ruined this company and are forcing out the pension people. Upper management, CEO, CFO should get awakened, but they wont. Corporate greed set in. I am looking to leave, it is such a farce,



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