American Water Reviews

Updated September 18, 2014
Updated September 18, 2014
78 Reviews
2.9
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
7 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good firm if you are in it for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator
    Current Employee - Senior Systems Administrator

    I have been working at American Water full-time for more than 5 years

    Pros

    Working for a regulated monopoly, the company is pretty stable. There's usually a lot of capital to invest in the infrastructure.

    Cons

    While stable, there are time when there is a lot of bloat. At times, that capital investment leads to trying to do too much too fast.

    Advice to ManagementAdvice

    Preach a consistent message

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Technician  in  Voorhees, NJ
    Former Employee - Help Desk Technician in Voorhees, NJ

    I worked at American Water as a contractor for less than a year

    Pros

    People I worked with were nice. The schedule was day shift which was nice.

    Cons

    Pay was not that great. No room for advancement unless you knew someone.

    Advice to ManagementAdvice

    Increase your pay and opportunities to move up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good as starting point and then move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 8 years

    Pros

    Ability to develop self
    Great for technical industry knowledge

    Cons

    Poor and inconsistent leadership
    HR Practices not standardized
    Lack of management development

    Advice to ManagementAdvice

    In order to change culture, you need to change the leadership
    If managers don't value people development should they still be people managers

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Downward spiral and unhappy employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at American Water full-time for more than 5 years

    Pros

    - remote work possible
    - competitive entry level salary
    - new technology

    Cons

    - Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company
    - cost cuttings everywhere to balance out higher than estimated costs for new system implementation
    - previous training opportunities were great, however now due to costs, cuts everywhere
    - constant changes within the organization, people are exhausted and just not happy anymore
    - upper management says "open door policy" but they don't act upon it, not listening to employees

    Advice to ManagementAdvice

    - listen to employees
    - slow down with changes, organization is change saturated
    - find better ways to keep high performing employees
    - change vacation polices, make it competitive

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Get on the bandwagon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Cherry Hill, NJ
    Former Employee - Analyst in Cherry Hill, NJ

    I worked at American Water full-time for more than 8 years

    Pros

    Nothing segregates them from any other company with benefits, salaries

    Cons

    No work life balance. If you are salaried, you are expected to give many many extra hours while hourly employees get paid. Unfair performance reviews. You have to be in the "IN CROWD" to get promoted. Just smile and be a "GOOD LITTLE SOLDIER" and you can keep your job and not be harassed by management. Never speak up because management thinks they are" god" here and if you even think about calling out any unfair action out by managers, HR will stomp you and hide it. Reorganization was done unprofessionally and without compassion.
    Favorites were chosen, company did not do what they said about keeping skilled people. It was more like keeping people around you who turn their heads and look the other way when management is unfair.
    Too top heavy on managment. Especially in corporate. These people might have to really work now due to the reorg, no one left to pass their work off to.
    Do yourself a favor and find another company. Even if they promise good money, it is never worth it, you will pay dearly.

    There are no company values, no customer service left......all went bye bye so managment can cut jobs and make big bucks.

    Advice to ManagementAdvice

    Wake up, what goes around comes around. Stop preying on innocent people's lives. We are not your puppets.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Nothing there to make you want to join them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 5 years

    Pros

    Easy commute in southern New Jersey
    Top corporate management seems to be trying to move the company in the right direction

    Cons

    Career advancement opportunities
    Unreasonable expectations from a truly workaholic boss, especially considering the compensation (I'm planning to leave.)

    Advice to ManagementAdvice

    Pay more attention to the employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant  in  Hershey, PA
    Former Employee - Administrative Assistant in Hershey, PA

    I worked at American Water full-time for more than 5 years

    Pros

    Very focused on their employees.

    Cons

    HR isn't always focused on the employee but on their own benefit (HR's benefit).

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Work at American Water in a temporary position.

    • Career Opportunities
    Current Employee - AP Specialist  in  Cherry Hill, NJ
    Current Employee - AP Specialist in Cherry Hill, NJ

    I have been working at American Water as a contractor for more than a year

    Pros

    SAP transition is on going.

    Cons

    This was a temporary position and there was never a chance to be hired.

  10.  

    Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water for more than 8 years

    Pros

    Good employees most truly care despite adverse relationship most employees will welcome you and help you when possible but time is of the essence

    Cons

    Horrible treatment of employees .Illegally stole employee health care and that is just one of the many soulless moves that make it hard .

    Advice to ManagementAdvice

    Respect employees point of view

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Company, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Analyst  in  Cherry Hill, NJ
    Former Employee - Supply Chain Analyst in Cherry Hill, NJ

    I worked at American Water as a contractor for more than a year

    Pros

    Good Company Culture
    Good Pay and Benefits
    Great Room for development and growth

    Cons

    constant restructuring
    HR team wasn't the most consistent

    Recommends
    Approves of CEO

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