American Water Reviews

Updated September 16, 2014
Updated September 16, 2014
78 Reviews
2.9
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
7 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great money, terrible policy and system implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III - PA  in  Pensacola, FL
    Former Employee - Customer Service Representative III - PA in Pensacola, FL

    I worked at American Water full-time for more than a year

    Pros

    Great money for entry level positions in the area, generally pleasant co-workers, nice building and better equipment than most of the call centers with which I have been employed, union available, metrics attainable for employees with drive to succeed.

    Cons

    Inconsistent management, policy applied in an inappropriately discretionary manner, overwhelming amounts mandatory overtime with no regard to family obligations outside of normally scheduled shift, employees treated as replaceable.

    Advice to ManagementAdvice

    Employees who are dedicated and perform well should not be penalized for being unable to work excessive overtime outside of the shifts they selected. Employees are already subjected to shift bids based on seniority and must find shifts that they can manage thier lives around. Shifts are selected to best fit the employees schedules and random changes are not easy to manage. Also, termination of and employee for a single mistake that has otherwise performed well is ludicrous. The disciplinary procedure for attendance is well thought out, aside from the overtime issue, but otherwise the disciplinary procedure is either completely lax or grossly excessive. Employees can quit and come back without issue, but the effort to keep a good employee is minimal at best.

    Doesn't Recommend
  2. 2 people found this helpful  

    Brown nose are us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 10 years

    Pros

    They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far.

    Cons

    Too many political games. They hire their unqualified friends who know very little and others with talent get laid off. They hire too many temporary contract people for call center who don't get enough time to really learn their systems so that they can adequately care for customers on the national platform. By the time they begin to learn it, those people cycle out and a new group comes

    Advice to ManagementAdvice

    Stop hiring friends and be more transparent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utility Worker  in  Saint Charles, MO
    Former Employee - Utility Worker in Saint Charles, MO

    I worked at American Water full-time for more than a year

    Pros

    Good stable job to retire from

    Cons

    I have nothing negative to say about my experience with them

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    Great company with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    -Diverse and well-qualified staff
    -Upper level management is accessible and friendly to all employees
    -Employee compensation and benefits are fair considering the work/life balance afforded
    -Rewarding corporate culture, gives back to communities served.

    Cons

    I have nothing negative to say. Every company has a few bad apples, but American Water does a fine job weeding them out.

    Advice to ManagementAdvice

    It's a pleasure to work with you.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    New system implemented; still waiting for the benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst
    Former Employee - Analyst

    I worked at American Water full-time for more than 5 years

    Pros

    Great benefits like medical, dental, 401K

    Cons

    No career advancement; dead end jobs.

    Advice to ManagementAdvice

    Need to meet with employees from different areas of the business and listen what they have to say.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    A rollercoaster ride, uphill climbs but downhill going on now......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Middletown, NJ
    Former Employee - Anonymous Employee in Middletown, NJ

    I worked at American Water full-time for more than 10 years

    Pros

    good benefits so far, able to participate in AWK stock. I was able to form my own network of colleagues to rely on for assistance in other areas of the Company...all nice people,

    Cons

    Management says they are open to employee input & concern but they are not... that includes middle management & up. They don't care attitude comes across in their speech, their emails and memos, their body language. Its all about the buck, how much can be saved for their pockets. Problems are shoved under the carpet, there is no HR Dept, just a Service Center. Employees are leaving the company or retiring because too many changes. Dont work here if you want a life!

    Advice to ManagementAdvice

    There are career opportunities,like those with business transformation, that are never offered to the general employee population .... who are the end users. The same people over and over on these programs. All the money spent on these trainings and conferences could be better spent on inventives for employees deserving an incentive award, not just the usual increase that is suppose to be individual but isntl that goes around in their department. Upper management really needs to get out with the people again and hear (see) what goes among the ranks every day. Morale is not good, and has not been good for awhile in New Jersey North.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at American Water as a contractor for more than a year

    Pros

    I worked as a consultant for over a year in ITS.Work schedule was pretty flexible. work from home. Cool co-workers.Non-political.Good pay.

    Cons

    Insufficient growth opportunities, Slow paced environment,Not enough room for applying improved technology or learning new technology

    Advice to ManagementAdvice

    Be transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great experience. Plenty of opportunity along with long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Voorhees, NJ
    Current Employee - Director in Voorhees, NJ

    I have been working at American Water full-time for more than 5 years

    Pros

    People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

    Cons

    Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    new and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

    Cons

    Compensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

  11.  

    Worked in the Finance department as an intern for Accounting & Reporting

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting & Reporting Intern  in  Cherry Hill, NJ
    Former Employee - Accounting & Reporting Intern in Cherry Hill, NJ

    I worked at American Water as an intern for less than a year

    Pros

    Good coworkers, good culture, good work/life balance

    Cons

    lower entry level pay with rigid promotion policies

    Recommends
    Positive Outlook
    Approves of CEO

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