American Water

  www.amwater.com
Work in HR? Unlock Free Profile

American Water Reviews

Updated July 27, 2014
Updated July 27, 2014
75 Reviews

2.9
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
6 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Diverse and well-qualified staff
    -Upper level management is accessible and friendly to all employees
    -Employee compensation and benefits are fair considering the work/life balance afforded
    -Rewarding corporate culture, gives back to communities served.

    Cons

    I have nothing negative to say. Every company has a few bad apples, but American Water does a fine job weeding them out.

    Advice to ManagementAdvice

    It's a pleasure to work with you.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    New system implemented; still waiting for the benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst
    Former Employee - Analyst

    Pros

    Great benefits like medical, dental, 401K

    Cons

    No career advancement; dead end jobs.

    Advice to ManagementAdvice

    Need to meet with employees from different areas of the business and listen what they have to say.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    A rollercoaster ride, uphill climbs but downhill going on now......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Middletown, NJ
    Former Employee - Anonymous Employee in Middletown, NJ

    Pros

    good benefits so far, able to participate in AWK stock. I was able to form my own network of colleagues to rely on for assistance in other areas of the Company...all nice people,

    Cons

    Management says they are open to employee input & concern but they are not... that includes middle management & up. They don't care attitude comes across in their speech, their emails and memos, their body language. Its all about the buck, how much can be saved for their pockets. Problems are shoved under the carpet, there is no HR Dept, just a Service Center. Employees are leaving the company or retiring because too many changes. Dont work here if you want a life!

    Advice to ManagementAdvice

    There are career opportunities,like those with business transformation, that are never offered to the general employee population .... who are the end users. The same people over and over on these programs. All the money spent on these trainings and conferences could be better spent on inventives for employees deserving an incentive award, not just the usual increase that is suppose to be individual but isntl that goes around in their department. Upper management really needs to get out with the people again and hear (see) what goes among the ranks every day. Morale is not good, and has not been good for awhile in New Jersey North.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    Pros

    I worked as a consultant for over a year in ITS.Work schedule was pretty flexible. work from home. Cool co-workers.Non-political.Good pay.

    Cons

    Insufficient growth opportunities, Slow paced environment,Not enough room for applying improved technology or learning new technology

    Advice to ManagementAdvice

    Be transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great experience. Plenty of opportunity along with long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Voorhees, NJ
    Current Employee - Director in Voorhees, NJ

    Pros

    People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

    Cons

    Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    new and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

    Cons

    Compensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

  8.  

    Worked in the Finance department as an intern for Accounting & Reporting

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting & Reporting Intern  in  Cherry Hill, NJ
    Former Employee - Accounting & Reporting Intern in Cherry Hill, NJ

    Pros

    Good coworkers, good culture, good work/life balance

    Cons

    lower entry level pay with rigid promotion policies

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Don't Plan on Having a Life if you want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    Pros

    Pay is allright, customers aren't too exhausting. Excellent break area with all the amenities. Decent stepping stone. You can also bring a book and just be yourself between calls.

    Cons

    Training is so boring you find yourself counting the hours, supervisors love to micromanage and nitpick over how many times you run to the bathroom or your choice of words on a call. Supervisors are also unsupportive, customers who ask for them have to be told they will be called back later, but you can't say it that way. Also no visible advanceable future there unless you've always dreamed of being a call center supervisor.

    Also, if you're new, no matter what you have going on in your life, be it a wedding you're in, or a death in the family, they make you cancel it lest they just fire you and dust off their hands. They will monopolize your life with mandatory overtime.

    Advice to ManagementAdvice

    Open up more opportunities in the Pensacola branch and make supervisors have to back up call handlers on demand. Also, don't monopolize people's lives!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Ever Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great 401K and pretty good benefits

    Cons

    Sometimes unproffesional and unfair practices

    Advice to ManagementAdvice

    Treat your employees with more respect

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Alton, IL
    Former Employee - Customer Service in Alton, IL

    Pros

    Coworkers are very nice and friendly.

    Cons

    Terrible management and micro managers.

    Advice to ManagementAdvice

    Hire better managers, quit micro managing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for American Water? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.