American Water

  www.amwater.com
  www.amwater.com

American Water Reviews

Updated November 10, 2014
Updated November 10, 2014
92 Reviews
2.9
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
11 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 11 reviews)

  • Employee compensation and benefits are fair considering the work/life balance afforded (in 4 reviews)


Cons
  • Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company (in 4 reviews)

  • Career advancement opportunities (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people to work with.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    It is great to have the support of a manager that wants to see you excel and succeed whether you are with their team or not.

    Cons

    The red tape to get certain things done is unfortunate and tends to slow progress.

    Advice to ManagementAdvice

    Need to have a better understanding of the work that is being done across the business. There are times when there is no visibility to other commitments to the business that create frustration and friction between the groups.

  2.  

    A rollercoaster ride, uphill climbs but downhill going on now......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Middletown, NJ
    Former Employee - Anonymous Employee in Middletown, NJ

    I worked at American Water full-time (more than 10 years)

    Pros

    good benefits so far, able to participate in AWK stock. I was able to form my own network of colleagues to rely on for assistance in other areas of the Company...all nice people,

    Cons

    Management says they are open to employee input & concern but they are not... that includes middle management & up. They don't care attitude comes across in their speech, their emails and memos, their body language. Its all about the buck, how much can be saved for their pockets. Problems are shoved under the carpet, there is no HR Dept, just a Service Center. Employees are leaving the company or retiring because too many changes. Dont work here if you want a life!

    Advice to ManagementAdvice

    There are career opportunities,like those with business transformation, that are never offered to the general employee population .... who are the end users. The same people over and over on these programs. All the money spent on these trainings and conferences could be better spent on inventives for employees deserving an incentive award, not just the usual increase that is suppose to be individual but isntl that goes around in their department. Upper management really needs to get out with the people again and hear (see) what goes among the ranks every day. Morale is not good, and has not been good for awhile in New Jersey North.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at American Water as a contractor (more than an year)

    Pros

    I worked as a consultant for over a year in ITS.Work schedule was pretty flexible. work from home. Cool co-workers.Non-political.Good pay.

    Cons

    Insufficient growth opportunities, Slow paced environment,Not enough room for applying improved technology or learning new technology

    Advice to ManagementAdvice

    Be transparent.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great experience. Plenty of opportunity along with long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Voorhees, NJ
    Current Employee - Director in Voorhees, NJ

    I have been working at American Water full-time (more than 5 years)

    Pros

    People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

    Cons

    Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Worked in the Finance department as an intern for Accounting & Reporting

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting & Reporting Intern in Cherry Hill, NJ
    Former Employee - Accounting & Reporting Intern in Cherry Hill, NJ

    I worked at American Water as an intern (less than an year)

    Pros

    Good coworkers, good culture, good work/life balance

    Cons

    lower entry level pay with rigid promotion policies

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Ever Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Great 401K and pretty good benefits

    Cons

    Sometimes unproffesional and unfair practices

    Advice to ManagementAdvice

    Treat your employees with more respect

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Pipeline contracts, Inventory, Backflow Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA

    I have been working at American Water full-time (more than 5 years)

    Pros

    Great pay, mostly good people

    Cons

    Rather not say, depends on your position

    Advice to ManagementAdvice

    Must have knowledge in water and waste water and regulatory compliancy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Good Company long time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    Balance really enjoyed working here

    Cons

    Lot of change dealt with it well

    Advice to ManagementAdvice

    Keep the course

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    field resources coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time

    Pros

    Work life balance, hours, benefits and work
    environment.

    Cons

    job security, company president, corporate financial decisions.

    Advice to ManagementAdvice

    Do a better job considering the costs to the company and the effects on employees when making major changes. i.e opening,. closing and moving offices.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Good place to work, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    The salaries and benefits are comparable, if not slightly superior, to other utility companies that are privately owned. There is a culture that encourages and gives access to further education in the field. The higher-ups in the organization are reachable and encourage feedback even at the lowest levels.

    Cons

    Many programs are instituted before proper beta testing is completed and the effects on the lower workforce is taken into account. While there is talk about adopting best practices within the company, there is often more homogenization of processes without seeing if a new procedure truly can benefit the company more. When there is a structural reorganization that requires sizable layoffs, often too many jobs are cut and the remaining employees are expected to pick up the slack until the company rightsizes again.

    Advice to ManagementAdvice

    When introducing a new system-wide computer program, there needs to be more user documentation made available and more "super-users" to be trained at a district level.

    Recommends
    Negative Outlook
    Approves of CEO

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