American Water Reviews

Updated September 24, 2014
Updated September 24, 2014
82 Reviews
2.6
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
8 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Work life balance out of sync, vacation time ridiculous, unless you spent 20 years with the company (in 4 reviews)

  • Career advancement opportunities (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Work at American Water in a temporary position.

    • Career Opportunities
    Current Employee - AP Specialist  in  Cherry Hill, NJ
    Current Employee - AP Specialist in Cherry Hill, NJ

    I have been working at American Water as a contractor for more than a year

    Pros

    SAP transition is on going.

    Cons

    This was a temporary position and there was never a chance to be hired.

  2.  

    Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water for more than 8 years

    Pros

    Good employees most truly care despite adverse relationship most employees will welcome you and help you when possible but time is of the essence

    Cons

    Horrible treatment of employees .Illegally stole employee health care and that is just one of the many soulless moves that make it hard .

    Advice to ManagementAdvice

    Respect employees point of view

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great Company, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Analyst  in  Cherry Hill, NJ
    Former Employee - Supply Chain Analyst in Cherry Hill, NJ

    I worked at American Water as a contractor for more than a year

    Pros

    Good Company Culture
    Good Pay and Benefits
    Great Room for development and growth

    Cons

    constant restructuring
    HR team wasn't the most consistent

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    This Place Caused Me Years of Anxiety

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Supervisor  in  Alton, IL
    Former Employee - Team Supervisor in Alton, IL

    I worked at American Water full-time for more than 5 years

    Pros

    Benefits
    Nice Work Area
    Reasonable Pay
    PTO
    Close To Home

    Cons

    Horrible Performance Appraisal Proccess
    Favoritism
    Constant Reorganization
    Not Sympathetic To The Fact You Are A Person and Have a Family

    I advanced in the company very quickly, when I became one of the higher paid team supervisors management used this against me telling me I was paid too much and needed to work harder. The constant reorganization of the company had me sick every day with fear that I would be booted out. Management uses HR as a scare tactic, honestly I have never trusted another HR person since working here. Due to reorg management changes all the time and the real focus (the customer) is lost. Save your sanity and don't work here.

    Advice to ManagementAdvice

    Quit scaring employees with reorgs and HR. Quit promoting the wrong people based on hearsay from managers. You have lost many many good supervisors just because they "pissed off a manager". Management by fear won't retain your good employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Some Good Leaders Some Poor Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  O'Fallon, MO
    Former Employee - Director in O'Fallon, MO

    I worked at American Water full-time for more than 5 years

    Pros

    Usually most of the peers are nice and friendly and base compensation is fair. Not much advancement opportunities, flat organization.

    Cons

    Bonuses and politics suck, like most places. Feels like High School in that some people are snakes and try and get ahead, it works for some. Direction is not clear and consistent to the day-to-day managers

    Advice to ManagementAdvice

    Clean house! Get some turnover and bring in fresh blood each year (external hires). The world is advancing much faster than AW and you need to branch out beyond public utilities.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great money, terrible policy and system implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III - PA  in  Pensacola, FL
    Former Employee - Customer Service Representative III - PA in Pensacola, FL

    I worked at American Water full-time for more than a year

    Pros

    Great money for entry level positions in the area, generally pleasant co-workers, nice building and better equipment than most of the call centers with which I have been employed, union available, metrics attainable for employees with drive to succeed.

    Cons

    Inconsistent management, policy applied in an inappropriately discretionary manner, overwhelming amounts mandatory overtime with no regard to family obligations outside of normally scheduled shift, employees treated as replaceable.

    Advice to ManagementAdvice

    Employees who are dedicated and perform well should not be penalized for being unable to work excessive overtime outside of the shifts they selected. Employees are already subjected to shift bids based on seniority and must find shifts that they can manage thier lives around. Shifts are selected to best fit the employees schedules and random changes are not easy to manage. Also, termination of and employee for a single mistake that has otherwise performed well is ludicrous. The disciplinary procedure for attendance is well thought out, aside from the overtime issue, but otherwise the disciplinary procedure is either completely lax or grossly excessive. Employees can quit and come back without issue, but the effort to keep a good employee is minimal at best.

    Doesn't Recommend
  8. 2 people found this helpful  

    Brown nose are us

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time for more than 10 years

    Pros

    They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far.

    Cons

    Too many political games. They hire their unqualified friends who know very little and others with talent get laid off. They hire too many temporary contract people for call center who don't get enough time to really learn their systems so that they can adequately care for customers on the national platform. By the time they begin to learn it, those people cycle out and a new group comes

    Advice to ManagementAdvice

    Stop hiring friends and be more transparent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Inspector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inspector  in  Lynbrook, NY
    Former Employee - Inspector in Lynbrook, NY

    I worked at American Water full-time for less than a year

    Pros

    You go outdoors and check homes who have sprinkling systems.

    Cons

    There is nothing negative about the company.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
  10.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utility Worker  in  Saint Charles, MO
    Former Employee - Utility Worker in Saint Charles, MO

    I worked at American Water full-time for more than a year

    Pros

    Good stable job to retire from

    Cons

    I have nothing negative to say about my experience with them

    Recommends
    Neutral Outlook
  11.  

    Great people to work with.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    It is great to have the support of a manager that wants to see you excel and succeed whether you are with their team or not.

    Cons

    The red tape to get certain things done is unfortunate and tends to slow progress.

    Advice to ManagementAdvice

    Need to have a better understanding of the work that is being done across the business. There are times when there is no visibility to other commitments to the business that create frustration and friction between the groups.

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