American Water Reviews

Updated March 19, 2015
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  1. field resources coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time

    Pros

    Work life balance, hours, benefits and work
    environment.

    Cons

    job security, company president, corporate financial decisions.

    Advice to ManagementAdvice

    Do a better job considering the costs to the company and the effects on employees when making major changes. i.e opening,. closing and moving offices.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Good place to work, but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    The salaries and benefits are comparable, if not slightly superior, to other utility companies that are privately owned. There is a culture that encourages and gives access to further education in the field. The higher-ups in the organization are reachable and encourage feedback even at the lowest levels.

    Cons

    Many programs are instituted before proper beta testing is completed and the effects on the lower workforce is taken into account. While there is talk about adopting best practices within the company, there is often more homogenization of processes without seeing if a new procedure truly can benefit the company more. When there is a structural reorganization that requires sizable layoffs, often too many jobs are cut and the remaining employees are expected to pick up the slack until the company rightsizes again.

    Advice to ManagementAdvice

    When introducing a new system-wide computer program, there needs to be more user documentation made available and more "super-users" to be trained at a district level.

    Recommends
    Negative Outlook
    Approves of CEO
  3. I enjoyed the people that I worked with and enjoyed the self-directed atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY
    Current Employee - Field Resources Coordinator in Lexington-Fayette, KY

    I have been working at American Water full-time (more than a year)

    Pros

    Benefits are amazing and above many other organizations

    Cons

    Untimely reorganization was detrimental to departments and selection processes for remaining centers was not thought through completely.

    Advice to ManagementAdvice

    Handle out placement process with more sensitivity

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5. Great Company to work for, but reorganizes too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Pay, Benefits, Culture, Career Opportunity if willing to relocate (often)

    Cons

    Stress, job security, disconnect between corporate leadership and state leadership

    Advice to ManagementAdvice

    Senior Management should engage employee's in discussions about how best meet business needs. Most decisions are made by executive leadership and then handed down.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. Great people, slow pace.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Java Developer
    Current Employee - Senior Java Developer

    I have been working at American Water

    Pros

    Great People, Great Benefits. The 401k is to die for.

    Cons

    Nothing moves fast. The change management is way over kill.

    Advice to ManagementAdvice

    Streamline change management. You are wasting money.

    Recommends
    Approves of CEO
  7. American Water is innovative in obtaining government contracts with military facilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Financial Analyst (Consulting)
    Current Employee - Financial Analyst (Consulting)

    I have been working at American Water

    Pros

    Excellent across the board communication as to where the company is headed.
    Great moral within the organization
    Always looking for ways to improve a process
    Conscientious to employees needs outside of work

    Cons

    Most employees are contract.
    Never know when a contract will be over

    Recommends
    No opinion of CEO
  8. It was a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Office Intern
    Former Employee - Office Intern

    I worked at American Water

    Pros

    Big offices, lots of help, lots of work

    Cons

    disorganized, favoritism, sometimes people think they are better than everyone else

    Recommends
    Disapproves of CEO
  9. Overall, a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water

    Pros

    health insurance, pension, stock options, vacation time, management was respectful and professional

    Cons

    very corporate environment, pay could be better

    Recommends
    No opinion of CEO
  10. 1 person found this helpful

    Fairly good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water

    Pros

    AW appears to understand both their target market and what they need to do to serve the needs of their customers....

    Cons

    .... except sometimes the silos get in the way of the big picture. Many changes are taking place to reinvent the firm, but sometimes it appears the process is more important than the end goal.

    Advice to ManagementAdvice

    There's a great deal of "marketing-eze" about how great AW is and how we're all one big happy family, but it comes across as cheerleading more than a serious attempt to keep employees informed

    Approves of CEO
  11. A utility company you can be proud to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Support Specialist in Alton, IL
    Former Employee - Support Specialist in Alton, IL

    I worked at American Water

    Pros

    American water provides excelent benifits and compenstation is nearly on par with the levels in other industries and employers while providing a work enviroment that is not hostile by showing respect to it's employees.

    Cons

    At American Water some positions, specifically in technology positions, are only available in certain regions of the country; if you live in New Jersey you will be OK.

    Advice to ManagementAdvice

    One thing I disliked about working at American Water was the review and goal setting process, it was difficult to understand and was argumentative since experice with it indicated you had to be ready to defend yourself and you should expect to have to "sell" you good points.

    Recommends
    No opinion of CEO

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West Virginia American Water and U.S. Army Corps of Engineers
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