American Water

  www.amwater.com
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American Water Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

3.1 75 reviews

83% Approve of the CEO

American Water CEO Susan Story

Susan Story

(6 ratings)

52% of employees recommend this company to a friend

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights
75 Employee Reviews
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Overall, a good company to work for

    Anonymous Employee (Former Employee)

    Proshealth insurance, pension, stock options, vacation time, management was respectful and professional

    Consvery corporate environment, pay could be better

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fairly good

    Anonymous Employee (Former Employee)

    ProsAW appears to understand both their target market and what they need to do to serve the needs of their customers....

    Cons.... except sometimes the silos get in the way of the big picture. Many changes are taking place to reinvent the firm, but sometimes it appears the process is more important than the end goal.

    Advice to Senior ManagementThere's a great deal of "marketing-eze" about how great AW is and how we're all one big happy family, but it comes across as cheerleading more than a serious attempt to keep employees informed

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A utility company you can be proud to work for.

    Support Specialist (Former Employee) Alton, IL

    ProsAmerican water provides excelent benifits and compenstation is nearly on par with the levels in other industries and employers while providing a work enviroment that is not hostile by showing respect to it's employees.

    ConsAt American Water some positions, specifically in technology positions, are only available in certain regions of the country; if you live in New Jersey you will be OK.

    Advice to Senior ManagementOne thing I disliked about working at American Water was the review and goal setting process, it was difficult to understand and was argumentative since experice with it indicated you had to be ready to defend yourself and you should expect to have to "sell" you good points.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Good Company to get experience - not much room for advancement”

    Anonymous Employee (Current Employee)

    Prosgreat benefits. The company offers good benefits package and reasonable pay increases. American Water also has a good tuition reembursement program, and it is fairly easy to get approved by Management.

    Consnot much room for advancement. American Water does not offer many advancement opportunities for its employees. The employee appraisal review process is ridiculous. You rarely feel valued and appreciated by management.

    Advice to Senior ManagementEmployee retention should become a priority for the company. There aren't many job advancement opportunities within the company. The company continues to lose good people even in this economy. Thanks.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great Benefits, Good Pay, Job Security and Growth Potential for a Proven Industry Leader and Publicly traded utility

    Anonymous Employee (Current Employee) Phoenix, AZ

    ProsFantastic Benefits packages, great job security, good advancement opportunities.

    ConsCompany is antiquated in the way it is organized and in technology use and information sharing

    Advice to Senior ManagementInvest in company specific, cross-program relationship database of all assets (people, places, permits, assets, real-time data, GPS information, etc). Invest in future technologies and alternative energies and energy efficiencies (solar, wind, wave, biodiesel, biogas, etc.).

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Rewarding but has come at a cost

    Anonymous Employee (Current Employee)

    ProsSalary and benefits are good. The vast majority of people care about the work they are doing. The newer executive members have a much better attitude towards employees and seem to want to change the negative culture. Promotions can take time but are available if you work hard and wait it out.

    ConsWork/life balance is abysmal. You work as hard, if not harder, than someone at a tech company without the perks. Very high stress environment due to punitive culture. This exists even though there are very few established processes and little training available to prevent issues.

    Advice to Senior ManagementRather than compare to similar industries, look at the successful Fortune 500 companies for guidance.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Long Road

    Anonymous Employee (Current Employee)

    ProsGreat Health benefits and people

    Consnot much room for advancement unless you know someone or brown nose

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good as starting point and then move on

    Anonymous Employee (Current Employee)

    ProsAbility to develop self
    Great for technical industry knowledge

    ConsPoor and inconsistent leadership
    HR Practices not standardized
    Lack of management development

    Advice to Senior ManagementIn order to change culture, you need to change the leadership
    If managers don't value people development should they still be people managers

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    New system implemented; still waiting for the benefits

    Analyst (Former Employee)

    ProsGreat benefits like medical, dental, 401K

    ConsNo career advancement; dead end jobs.

    Advice to Senior ManagementNeed to meet with employees from different areas of the business and listen what they have to say.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Good

    Anonymous Employee (Former Employee)

    Prosnew and challenging opportunities to participate and contribute in emerging areas of water and wastewater treatment and management; opportunities to learn about different facets of drinking water and wastewater treatment; good benefits

    ConsCompensation ; rotating HR ; long work hours and field-related work; lack of vertical progress; unsure of company's direction and policy on wastewater or reuse sector

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