American Water Reviews

Updated August 24, 2014
Updated August 24, 2014
76 Reviews

2.9
76 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
6 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Don't Plan on Having a Life if you want to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at American Water full-time for less than a year

    Pros

    Pay is allright, customers aren't too exhausting. Excellent break area with all the amenities. Decent stepping stone. You can also bring a book and just be yourself between calls.

    Cons

    Training is so boring you find yourself counting the hours, supervisors love to micromanage and nitpick over how many times you run to the bathroom or your choice of words on a call. Supervisors are also unsupportive, customers who ask for them have to be told they will be called back later, but you can't say it that way. Also no visible advanceable future there unless you've always dreamed of being a call center supervisor.

    Also, if you're new, no matter what you have going on in your life, be it a wedding you're in, or a death in the family, they make you cancel it lest they just fire you and dust off their hands. They will monopolize your life with mandatory overtime.

    Advice to ManagementAdvice

    Open up more opportunities in the Pensacola branch and make supervisors have to back up call handlers on demand. Also, don't monopolize people's lives!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Worked in the Finance department as an intern for Accounting & Reporting

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting & Reporting Intern  in  Cherry Hill, NJ
    Former Employee - Accounting & Reporting Intern in Cherry Hill, NJ

    I worked at American Water as an intern for less than a year

    Pros

    Good coworkers, good culture, good work/life balance

    Cons

    lower entry level pay with rigid promotion policies

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Alton, IL
    Former Employee - Customer Service in Alton, IL

    I worked at American Water full-time for more than 5 years

    Pros

    Coworkers are very nice and friendly.

    Cons

    Terrible management and micro managers.

    Advice to ManagementAdvice

    Hire better managers, quit micro managing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Ever Changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Great 401K and pretty good benefits

    Cons

    Sometimes unproffesional and unfair practices

    Advice to ManagementAdvice

    Treat your employees with more respect

    Recommends
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Chaotic collection of operations. Undergoing organizational change unleashing wave after wave of disruption.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water

    Pros

    Big company recognized as a leader in the utility vertical. National presence with operations in different states. Leadership seeking to drive on efficiencies

    Cons

    Highly dysfunctional organization with a toxic culture. Currently focusing on implementing a business transformation program without truly understanding the nature of their current operations. Clear disconnect between executive management, middle management, and employees.

    Advice to ManagementAdvice

    Take a step back and seriously review the current course of the business transformation program and how to achieve the vision. Assess the situation honestly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great Company for the Bluegrass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Water full-time

    Pros

    Cares deeply about its customers and employees.

    Cons

    Corporate structure does not always fit.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Change in leadership in IT dragging people down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water full-time for more than 5 years

    Pros

    Benefits are awesome - health care costs reasonable w/good coverage, great 401K match and no vesting period, stock purchase plan, sick leave, and other nice benefits.

    Cons

    The IT department had really turned around until the recent leadership change. Now it's not a fun place to work and there is no access to the CIO. We used to be listened to and now we're not. All the good talent is looking for options outside AW.

    Advice to ManagementAdvice

    There were reasons we became on of the best places to work. Perhaps the organization should reflect on those things and work to go back to that culture and value and respect for people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    ITS Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS Employee  in  Voorhees, NJ
    Current Employee - ITS Employee in Voorhees, NJ

    I have been working at American Water full-time for more than a year

    Pros

    Good Benefits, pay, nice work from home days

    Cons

    Lack of communication, people are promoted to management or leadership position who have NO people skills. No clear direction on projects or requests.

    Advice to ManagementAdvice

    Communicate better. Make sure managers are qualified to "manage" or "lead" others.

    Neutral Outlook
    Approves of CEO
  10.  

    Pipeline contracts, Inventory, Backflow Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Bid Coordinator  in  Wilkes-Barre, PA
    Current Employee - Administrative Bid Coordinator in Wilkes-Barre, PA

    I have been working at American Water full-time for more than 5 years

    Pros

    Great pay, mostly good people

    Cons

    Rather not say, depends on your position

    Advice to ManagementAdvice

    Must have knowledge in water and waste water and regulatory compliancy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Good Company long time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Water full-time

    Pros

    Balance really enjoyed working here

    Cons

    Lot of change dealt with it well

    Advice to ManagementAdvice

    Keep the course

    Recommends
    Neutral Outlook
    No opinion of CEO

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