American Water Reviews in Voorhees, NJ

Updated June 12, 2014
Updated June 12, 2014
77 Reviews
2.9
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
American Water CEO Susan Story
Susan Story
7 Ratings

Review Highlights

Pros
  • They have pretty good benefits and if you are into brown nosing and cloaking the truth, you will go far (in 10 reviews)

  • great benefits, good education program for employees (in 6 reviews)


Cons
  • Career advancement opportunities (in 4 reviews)

  • Often have to worry about job security and restructuring (in 3 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very Nice Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    I worked at American Water as a contractor for more than a year

    Pros

    I worked as a consultant for over a year in ITS.Work schedule was pretty flexible. work from home. Cool co-workers.Non-political.Good pay.

    Cons

    Insufficient growth opportunities, Slow paced environment,Not enough room for applying improved technology or learning new technology

    Advice to ManagementAdvice

    Be transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Technician  in  Voorhees, NJ
    Former Employee - Help Desk Technician in Voorhees, NJ

    I worked at American Water as a contractor for less than a year

    Pros

    People I worked with were nice. The schedule was day shift which was nice.

    Cons

    Pay was not that great. No room for advancement unless you knew someone.

    Advice to ManagementAdvice

    Increase your pay and opportunities to move up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great experience. Plenty of opportunity along with long hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Voorhees, NJ
    Current Employee - Director in Voorhees, NJ

    I have been working at American Water full-time for more than 5 years

    Pros

    People are great. Having the right director is critical. Plenty of opportunity to work stretch assignments, broaden your horizons and acquire new skills.

    Cons

    Efficiency overload. When peers or direct reports leave, you must revalidate why the position is needed. The process eats time and minimizes your ability to get things accomplished (esp. In mid manager roles.). Stretch assignments - even large ones - are on top of your normal 110% load, so building for your future comes at a tremendous expense of your personal life and family.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Change in leadership in IT dragging people down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water full-time for more than 5 years

    Pros

    Benefits are awesome - health care costs reasonable w/good coverage, great 401K match and no vesting period, stock purchase plan, sick leave, and other nice benefits.

    Cons

    The IT department had really turned around until the recent leadership change. Now it's not a fun place to work and there is no access to the CIO. We used to be listened to and now we're not. All the good talent is looking for options outside AW.

    Advice to ManagementAdvice

    There were reasons we became on of the best places to work. Perhaps the organization should reflect on those things and work to go back to that culture and value and respect for people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    ITS Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ITS Employee  in  Voorhees, NJ
    Current Employee - ITS Employee in Voorhees, NJ

    I have been working at American Water full-time for more than a year

    Pros

    Good Benefits, pay, nice work from home days

    Cons

    Lack of communication, people are promoted to management or leadership position who have NO people skills. No clear direction on projects or requests.

    Advice to ManagementAdvice

    Communicate better. Make sure managers are qualified to "manage" or "lead" others.

    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    volatile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water

    Pros

    good benefits, good bonus and most people are good

    Cons

    finger-pointing, always looking for a fall-guy, talks a good game but doesn't walk the walk

    Advice to ManagementAdvice

    they need to figure it out

    Doesn't Recommend
  8. 1 person found this helpful  

    Great benefits/bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Accountant  in  Voorhees, NJ
    Current Employee - Accountant in Voorhees, NJ

    I have been working at American Water

    Pros

    Great benefits and competitive salary

    Cons

    Performance review process is horrible, too many managers, no flex time offered, revolving door of employees

    Advice to ManagementAdvice

    Start appreciating the hard work employees do

    No opinion of CEO
  9. 1 person found this helpful  

    Lots of changes in the newly public company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Voorhees, NJ
    Current Employee - Manager in Voorhees, NJ

    I have been working at American Water

    Pros

    Top scientists working every day to treat and deliver the most-need, life essential resource. The plant operators and scientists hard every day to make sure that water keeps flowing to homes and businesses. American Water is very active in environmental research and is an active member in many industry organizations such as the United States Environmental Protection Agency and the American Water Works Organization.
    The company just went public and had a very successful IPO. Changes because of that IPO are being looked at as postitve and that the company will be regaining its title of the leader in the industry.

    Cons

    Very conservative, sometimes inflexible structure hampers internal and external progress. The states in which American Water operates in are all regulated by state regulatory boards. These rules and regulations ad layers and layers onto process when specific projects are being worked on. The company is working on upgrading technological systems, but that happpen slowly and the company is a bit behind the industry standard with regard to Information Technology Services. They are working on it though. This company, like all others tends to be very political. Not sure yet how the economy will effect this company, no layoffs yet, but one never knows.

    Advice to ManagementAdvice

    Invest more in IT and provide more resources to internal teams. Cut back on the layers of process that it takes to move projects along. Empower all levels of employees to make decision and be held accountable for their responsibilities. Recognize that employees from all areas may be able to provide good ideas. Don't remain siloed.

    Approves of CEO

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