American Well

  www.americanwell.com
  www.americanwell.com

American Well Reviews

Updated October 3, 2014
Updated October 3, 2014
13 Reviews
4.2
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ido Schoenberg, MD
7 Ratings

Employee Reviews

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  1.  

    Great Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Well full-time

    Pros

    Great company to work for with competitive benefits, the HR team is always adding new benefits each year. They also are always readily available to listen to ideas employees have and were always been very professional. Relaxed culture makes for a great working atmosphere and environment. It was also nice to see a lot of employees that were there from the start of the company are still present- that speaks volumes. Was great to be part of a company that is the future of healthcare. Overall great working experience!

    Cons

    Little communication from upper management- but it seems it was improving.

    Advice to ManagementAdvice

    Open the lines of communication more often and with more frequent company updates.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great product, culture needs some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time (more than an year)

    Pros

    American Well has built an amazing product and is gaining recognition industry-wide, making it a very exciting place to be. It's a perfect place for people looking for a very fast-paced, always changing environment. In general, it's a great team and extremely smart group of hardworking people.

    Cons

    There is basically no HR department to speak of, and it shows and is reflected in employees' general outlook. Many employees are overworked, benefits are subpar - no 401K match, minimal stock options, and employees frequently wind up seeking other job offers to have requests for a salary review taken seriously.

    Advice to ManagementAdvice

    Hire an experienced VP (or higher) of HR. Place more emphasis on rewarding (and promoting) top performers.

  3.  

    Exciting place to work in the healthcare technology space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services in Boston, MA
    Current Employee - Professional Services in Boston, MA

    I have been working at American Well full-time (more than an year)

    Pros

    - Exciting telehealth product (web / mobile / kiosk)
    - Young team
    - Energized company
    - Agile environment
    - Good office location

    Cons

    - Lack of internal communication
    - Minimal professional development
    - Small sales team
    - Lack of company culture
    - High turnover (poor employee retention)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    So much potential, horrible follow through

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Well

    Pros

    Excellent coworkers and the most flexible work environment imaginable. Great product and a bright future if they play their cards right.

    Cons

    No company culture to speak of, no guidance from management. No investment in keeping good people. Extremely childish HR department that they seem intent on keeping.

    Advice to ManagementAdvice

    Get better at communicating to your employees and delivering competitive benefits. HR is nonexistent and needs serious investment.

  6.  

    Growing and innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time

    Pros

    We're changing the world at American Well. You see the impact of the product every day and it fuels the whole company to bigger and better ideas. The people here are incredibly bright and everyone really believes in the product. It's cool to work on something that has such an impact for people.

    Cons

    American Well moves fast. Priorities will change and deadlines will be moved up. For a lot of people used to the glacial-paced world of healthcare, this is a hard transition. Make sure you're ready to handle this when you come here. Also, HR? It would be nice if it existed...

    Advice to ManagementAdvice

    We're too big now to not have a real HR department.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Generally a Good Place to Work and Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Boston, MA
    Current Employee - Consultant in Boston, MA

    I have been working at American Well full-time (more than an year)

    Pros

    The offices are really nice, and you get the opportunity to work on a product that actually helps people. Other employees seem really nice and willing to help when they are able.

    Cons

    Release cycles are so long for the product that long periods of time pass before useful new features are released. Seems as if new features aren't a priority.
    I don't think there is an HR department at this company.
    Promotions are almost non-existent at this company unless you're senior management, and there's no 401k match.

    Advice to ManagementAdvice

    Pinpoint who your strong performers are and promote them. There doesn't seem to be any reward for working hard.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Exciting opportunity to change healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well

    Pros

    Great people and a fun, fast-paced environment. There's always a new challenge and a chance to prove yourself. Standards are high. People work together well and everyone wants to see the company succeed. Offices are really nice - right downtown.

    Cons

    Can be pretty hectic at times, and the company sometimes feels like it is trying to do too many things at once.

    Advice to ManagementAdvice

    Focus on the top few goals you want the team to achieve.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Excellent opportunity to work for a face-pasted, sophisticated start up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time

    Pros

    American Well provides tremendous opportunity for career growth and employs very smart people. The organization is nimble and has cutting-edge products.

    Cons

    The work load can be heavy, but is generally rewarding. The HR team has been improving but still needs competent leadership.

    Advice to ManagementAdvice

    Please continue to mentor those in lower level management.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Fast paced, invigorating enviros.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time (less than an year)

    Pros

    American Well has set out to change healthcare - to make it more accessible, affordable, and convenient for everyone. This is an admirable mission and one that every employee embraces. Highly intelligent managers and executive leadership provide endless opportunities for mentorship and growth. The environment is fast-paced, but also very invigorating!

    Cons

    There is always a lot going on - you must join the team with a degree of flexibility. Be open to new projects and team collaboration. If you are nimble on your feet, you will do well.

    Advice to ManagementAdvice

    Continue to foster leadership skills among the junior members of your team. This will established continued respect, loyalty, and company success.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Solid work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time

    Pros

    Overall good place to work. Product is challenging to work on and the technology stack is solid. Opportunities for those in development to work on different technologies, including core Java, as well as more recent additions in mobile and kiosk. Work hours for the software development team are reasonable.

    Cons

    Occasionally some after hours customer support is necessary.

    Advice to ManagementAdvice

    Try to keep the release cycles short when possible.

    Recommends
    No opinion of CEO

American Well Photos

75 State Street Lobby
75 State Street

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