American Well Reviews

Updated August 2, 2015
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4.1
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Ido Schoenberg, MD
10 Ratings

18 Employee Reviews

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  1. Helpful (3)

    huge opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time (More than 5 years)

    Pros

    American Well is a really unique opportunity to do something truly revolutionary. Lots of opportunity for growth. Excellent people - some of the smartest in the business, who have literally created an industry over the last decade. It's an exciting and motivating place to be. Financially-sound, to boot.

    Cons

    The company would greatly benefit from incentive-based bonus system and 401K matching for all employees. Creating an opportunity to financially share in success would go a very long way with a highly enthusiastic, intelligent and motivated workforce.

    Advice to Management

    Nurture and empower talent. Cultivate and enable decision-makers at every level.


  2. great people and product - but no culture.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Boston, MA
    Former Employee - Sales Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Well full-time (More than 3 years)

    Pros

    You'll gain great experience in healthcare tech by working at American Well. Their business is growing and they have positioned themselves as a market leader.

    Cons

    The company is growing fast - and with that comes growing pains. There needs to be an executive decision to improve the culture. There isn't a bad culture - but the culture is seriously lacking. Inexperienced HR department makes employees feel like the company has not invested in its' people.

    Advice to Management

    Create an employee retention strategy, develop corporate culture, bring in HR representation with relevant-industry experience.


  3. Helpful (4)

    Bumpy Ride

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Well full-time (More than 5 years)

    Pros

    Work on newer technologies: Android, iOS, Spring, Hibernate, Oracle Work with very smart people: Reputation of being picky when hiring Have an impact on a potential industry(healthcare) game changer. Downtown Location is Great

    Cons

    Work-life balance Lack of Transparency across pay grades and groups Tech Stack, architecture starting to get stale

    Advice to Management

    Trust your employees Know that if you allow Work/Life Balance, your employees will work harder for you and be more productive in the end. Be more transparent across everything, your employees will feel more ownership because they know more.


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  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of talented folks, great office, pretty good wages/salaries, great CEOs

    Cons

    No 401k contribution matching, there are some department heads that talk down to other employees

    Advice to Management

    Why did you stop the company parties? I feel less connected with other division since this happened.


  6. Helpful (2)

    Great Enviroment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Well full-time

    Pros

    Great company to work for with competitive benefits, the HR team is always adding new benefits each year. They also are always readily available to listen to ideas employees have and were always been very professional. Relaxed culture makes for a great working atmosphere and environment. It was also nice to see a lot of employees that were there from the start of the company are still present- that speaks volumes. Was great to be part of a company that is the future of healthcare. Overall great working experience!

    Cons

    Little communication from upper management- but it seems it was improving.

    Advice to Management

    Open the lines of communication more often and with more frequent company updates.


  7. Helpful (1)

    Exciting place to work in the healthcare technology space

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Boston, MA
    Current Employee - Professional Services in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time (More than a year)

    Pros

    - Exciting telehealth product (web / mobile / kiosk) - Young team - Energized company - Agile environment - Good office location

    Cons

    - Lack of internal communication - Minimal professional development - Small sales team - Lack of company culture - High turnover (poor employee retention)


  8. Helpful (1)

    So much potential, horrible follow through

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Excellent coworkers and the most flexible work environment imaginable. Great product and a bright future if they play their cards right.

    Cons

    No company culture to speak of, no guidance from management. No investment in keeping good people. Extremely childish HR department that they seem intent on keeping.

    Advice to Management

    Get better at communicating to your employees and delivering competitive benefits. HR is nonexistent and needs serious investment.


  9. Helpful (1)

    Great product, culture needs some work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time (More than a year)

    Pros

    American Well has built an amazing product and is gaining recognition industry-wide, making it a very exciting place to be. It's a perfect place for people looking for a very fast-paced, always changing environment. In general, it's a great team and extremely smart group of hardworking people.

    Cons

    There is basically no HR department to speak of, and it shows and is reflected in employees' general outlook. Many employees are overworked, benefits are subpar - no 401K match, minimal stock options, and employees frequently wind up seeking other job offers to have requests for a salary review taken seriously.

    Advice to Management

    Hire an experienced VP (or higher) of HR. Place more emphasis on rewarding (and promoting) top performers.


  10. Growing and innovative company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Well full-time

    Pros

    We're changing the world at American Well. You see the impact of the product every day and it fuels the whole company to bigger and better ideas. The people here are incredibly bright and everyone really believes in the product. It's cool to work on something that has such an impact for people.

    Cons

    American Well moves fast. Priorities will change and deadlines will be moved up. For a lot of people used to the glacial-paced world of healthcare, this is a hard transition. Make sure you're ready to handle this when you come here. Also, HR? It would be nice if it existed...

    Advice to Management

    We're too big now to not have a real HR department.


  11. Generally a Good Place to Work and Learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Boston, MA
    Current Employee - Consultant in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Well full-time (More than a year)

    Pros

    The offices are really nice, and you get the opportunity to work on a product that actually helps people. Other employees seem really nice and willing to help when they are able.

    Cons

    Release cycles are so long for the product that long periods of time pass before useful new features are released. Seems as if new features aren't a priority. I don't think there is an HR department at this company. Promotions are almost non-existent at this company unless you're senior management, and there's no 401k match.

    Advice to Management

    Pinpoint who your strong performers are and promote them. There doesn't seem to be any reward for working hard.



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