American Well

www.americanwell.com
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American Well Reviews

Updated January 8, 2015
Updated January 8, 2015
16 Reviews
4.1
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ido Schoenberg, MD
9 Ratings

Employee Reviews

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well

    Pros

    Lots of talented folks, great office, pretty good wages/salaries, great CEOs

    Cons

    No 401k contribution matching, there are some department heads that talk down to other employees

    Advice to ManagementAdvice

    Why did you stop the company parties? I feel less connected with other division since this happened.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Bumpy Ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Well full-time (more than 5 years)

    Pros

    Work on newer technologies: Android, iOS, Spring, Hibernate, Oracle
    Work with very smart people: Reputation of being picky when hiring
    Have an impact on a potential industry(healthcare) game changer.
    Downtown Location is Great

    Cons

    Work-life balance
    Lack of Transparency across pay grades and groups
    Tech Stack, architecture starting to get stale

    Advice to ManagementAdvice

    Trust your employees
    Know that if you allow Work/Life Balance, your employees will work harder for you and be more productive in the end.
    Be more transparent across everything, your employees will feel more ownership because they know more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Well full-time

    Pros

    Great company to work for with competitive benefits, the HR team is always adding new benefits each year. They also are always readily available to listen to ideas employees have and were always been very professional. Relaxed culture makes for a great working atmosphere and environment. It was also nice to see a lot of employees that were there from the start of the company are still present- that speaks volumes. Was great to be part of a company that is the future of healthcare. Overall great working experience!

    Cons

    Little communication from upper management- but it seems it was improving.

    Advice to ManagementAdvice

    Open the lines of communication more often and with more frequent company updates.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great product, culture needs some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time (more than a year)

    Pros

    American Well has built an amazing product and is gaining recognition industry-wide, making it a very exciting place to be. It's a perfect place for people looking for a very fast-paced, always changing environment. In general, it's a great team and extremely smart group of hardworking people.

    Cons

    There is basically no HR department to speak of, and it shows and is reflected in employees' general outlook. Many employees are overworked, benefits are subpar - no 401K match, minimal stock options, and employees frequently wind up seeking other job offers to have requests for a salary review taken seriously.

    Advice to ManagementAdvice

    Hire an experienced VP (or higher) of HR. Place more emphasis on rewarding (and promoting) top performers.

  6.  

    Exciting place to work in the healthcare technology space

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services in Boston, MA
    Current Employee - Professional Services in Boston, MA

    I have been working at American Well full-time (more than a year)

    Pros

    - Exciting telehealth product (web / mobile / kiosk)
    - Young team
    - Energized company
    - Agile environment
    - Good office location

    Cons

    - Lack of internal communication
    - Minimal professional development
    - Small sales team
    - Lack of company culture
    - High turnover (poor employee retention)

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    So much potential, horrible follow through

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Well

    Pros

    Excellent coworkers and the most flexible work environment imaginable. Great product and a bright future if they play their cards right.

    Cons

    No company culture to speak of, no guidance from management. No investment in keeping good people. Extremely childish HR department that they seem intent on keeping.

    Advice to ManagementAdvice

    Get better at communicating to your employees and delivering competitive benefits. HR is nonexistent and needs serious investment.

  8.  

    Growing and innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time

    Pros

    We're changing the world at American Well. You see the impact of the product every day and it fuels the whole company to bigger and better ideas. The people here are incredibly bright and everyone really believes in the product. It's cool to work on something that has such an impact for people.

    Cons

    American Well moves fast. Priorities will change and deadlines will be moved up. For a lot of people used to the glacial-paced world of healthcare, this is a hard transition. Make sure you're ready to handle this when you come here. Also, HR? It would be nice if it existed...

    Advice to ManagementAdvice

    We're too big now to not have a real HR department.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Generally a Good Place to Work and Learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Boston, MA
    Current Employee - Consultant in Boston, MA

    I have been working at American Well full-time (more than a year)

    Pros

    The offices are really nice, and you get the opportunity to work on a product that actually helps people. Other employees seem really nice and willing to help when they are able.

    Cons

    Release cycles are so long for the product that long periods of time pass before useful new features are released. Seems as if new features aren't a priority.
    I don't think there is an HR department at this company.
    Promotions are almost non-existent at this company unless you're senior management, and there's no 401k match.

    Advice to ManagementAdvice

    Pinpoint who your strong performers are and promote them. There doesn't seem to be any reward for working hard.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Exciting opportunity to change healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well

    Pros

    Great people and a fun, fast-paced environment. There's always a new challenge and a chance to prove yourself. Standards are high. People work together well and everyone wants to see the company succeed. Offices are really nice - right downtown.

    Cons

    Can be pretty hectic at times, and the company sometimes feels like it is trying to do too many things at once.

    Advice to ManagementAdvice

    Focus on the top few goals you want the team to achieve.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Excellent opportunity to work for a face-pasted, sophisticated start up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Well full-time

    Pros

    American Well provides tremendous opportunity for career growth and employs very smart people. The organization is nimble and has cutting-edge products.

    Cons

    The work load can be heavy, but is generally rewarding. The HR team has been improving but still needs competent leadership.

    Advice to ManagementAdvice

    Please continue to mentor those in lower level management.

    Recommends
    Positive Outlook
    Approves of CEO

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75 State Street Lobby
75 State Street

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