Amerigroup

  www.amerigroupcorp.com
  www.amerigroupcorp.com

Amerigroup Reviews

Updated December 10, 2014
Updated December 10, 2014
128 Reviews
2.9
128 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amerigroup CEO Jim Carlson
Jim Carlson
68 Ratings

Review Highlights

Pros
  • Good organization to work for in terms of being creative and work/life balance (in 9 reviews)

  • Opportunity to work from home ONLY if you are not an "office-based" worker (in 7 reviews)


Cons
  • Absolutely no work/life balance here (in 8 reviews)

  • Not enough work from home opportunities (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great! Better than your average call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative L in Houston, TX
    Former Employee - Customer Service Representative L in Houston, TX

    I worked at Amerigroup full-time (less than an year)

    Pros

    Management caring and helpful. Family like atmosphere. Excellent training. Solicited input of employees.

    Cons

    Call center by nature of the business are rigid in scheduling. This call center is no different. 30 min. lunch.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Analyst in Tampa, FL
    Current Employee - Claims Analyst in Tampa, FL

    I have been working at Amerigroup full-time (more than an year)

    Pros

    Good pay
    Nice working enviroment

    Cons

    too much gossip
    management needs to follow policy

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    Be very cautious before taking a job at Amerigroup, KS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Amerigroup full-time (less than an year)

    Pros

    Salaries are excellent, co-workers and peers are exceptionally well-educated with outstanding experience. Corporate support good for assistance with system problems and questions pertaining to individual position responsibilities.

    Cons

    Hostile work environment, particularly by executive management. Unreasonable expectations dictated by leadership with little or no actual experience in what will actually obtain results. Zero sensitivity towards any Amerigroup associate other than a very few favored individuals.

    Advice to ManagementAdvice

    Clean house of upper management at the KS location. Improve on-the-job training for new associates. Improve "delivery" of communications with subordinates, i.e. stop yelling!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Bullying and Harassment in Nashville...Avoid if you value your sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LTSS in Nashville, TN
    Current Employee - LTSS in Nashville, TN

    I have been working at Amerigroup full-time (more than an year)

    Pros

    telecommuting
    diverse work place
    community involvement
    have not encountered any other pro's for this company

    Cons

    managers allowed to bully and harass subordinates, with full knowledge by HR and upper management.
    Benefits being stripped away due to merger
    Poor work/life balance
    blatant favoritism
    company values such as respect, compassion, integrity not upheld
    poor systems integration-difficult navigation through multiple sites in order to perform job duties
    high employee turnover
    lack of meaningful initial training, leaving employees set up for failure
    company does not pay for internet access that is required to perform job from home
    extreme micro management
    poor communication from manager/inconsistent or incorrect answers to questions

    Advice to ManagementAdvice

    open your eyes, listen to employees concerns, ensure non threatening work environment
    live the core values instead of just naming them
    give support to employees under you instead of constant berating, or threats
    integrate the multiple systems and processes so it is less difficult to navigate and perform the job
    take a different approach to training newly hired employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    The Devil Wore Prada and I worked for her

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amerigroup full-time (more than 3 years)

    Pros

    Great benefits, salary
    Great team mates with can-do attitude.
    Good commute.

    Cons

    Not enough work from home opportunities
    No work/life balance
    My last manager was not supportive and did not trust her employees - she micromanaged me out the door.
    I had three managers in less than two years.
    I was not in the clique and therefore was never promoted or groomed for promotion.
    Rumors were the norm and people's careers were derailed as a result.
    I witnessed leadership yell at associates in public forums--very unprofessional.

    Advice to ManagementAdvice

    If leadership does not listen to the line level associates, line level associates will leave or be forced to leave. I wish you luck finding consultants with healthcare experience. As more unhappy associates leave Amerigroup, your ability to hire experienced healthcare professionals may suffer. No one wants to work such long hours and not be appreciated for their personal sacrifices. There may be more people than me waiting and watching the WellPoint acquisition play out before dipping our toes back in those waters.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    It's a woman's WORLD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Analyst in Tampa, FL
    Current Employee - Claims Analyst in Tampa, FL

    I have been working at Amerigroup full-time (more than 5 years)

    Pros

    flex time, and make up time

    Cons

    you better be a female

    Advice to ManagementAdvice

    its going to eventually catch up to you by not picking the qualified candidite

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amerigroup

    Pros

    Work from home set my schedule as I needed, no micromanaging

    Cons

    Lots of knee jerking when is was not necessary, needs a little better planning

  9. 3 people found this helpful  

    The Devil Wears Prada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amerigroup full-time

    Pros

    Short drive to work was nice.

    Cons

    Too many to mention but I will name a few.

    My manager had no idea how to do my job. I was also told not to ask anyone for help when she couldn't answer my questions.

    This is a professional environment with exempt employees. However, employees are treated like first graders and are instructed to not have personal conversations. That is virtually impossible when you sit across from someone in a cubicle.

    Any employee can spend 2-4 hours per day on phone meetings but will not be issued a headset or be allowed to use the speakerphone. That is physically painful.

    Ergonomics is non-existent, and this is a healthcare company!

    When an offer is made, you are told you will spend the first week training. That is not true.

    They have some nice online courses you can take, but they must be taken on your own time after work. No laptop is provided, so if you want to learn you have to try to figure out how to work late in an unsafe area alone.

    The job description does not match the job you are asked to do.

    Managers yell loudly at employees when things don't go their way. Nobody is perfect. And by the way, if managers would read their email they might find out things they wouldn't have to yell about.

    Email is a good way to communicate and follow up on meetings. It is also a good backup (CYA) for due dates, duties, etc. My manager said not to send her emails like that.

    There was no backup for this position, so while it's ice to have 4 weeks vacation in a year it's impossible to get those days off.

    This job was a set up for failure from the beginning. How do these people sleep at night?

    Advice to ManagementAdvice

    Management needs to spend time with employees and learn how to do what they do. Listen to your employees when they have questions, suggestions, or ask for hardware, software, etc. that will increase productivity.

    It's not necessary to micromanage someone with a master's degree and more experience than you have, especially when you have no clue how to do your employee's job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    I love the work that I do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Grand Prairie, TX
    Current Employee - Anonymous Employee in Grand Prairie, TX

    I have been working at Amerigroup full-time (more than 3 years)

    Pros

    Amerigroup provides many types of services to members who really need assistance
    Amerigroup allows associates to telecommute
    Amerigroup has very good values

    Cons

    Amerigroup is a little behind the time with technology
    Amerigroup's UPPER management has made decisions/changes about processes without asking the people who do it everyday

    Advice to ManagementAdvice

    see cons

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credentialing Specialist II in Norfolk, VA
    Former Employee - Credentialing Specialist II in Norfolk, VA

    I worked at Amerigroup full-time (more than an year)

    Pros

    Great management team, adjustable hours, competitive pay, gym available for employees, great cafe that serves breakfast and lunch.

    Cons

    Parking was never good for employees who came in late.

    Recommends
    Positive Outlook
    Approves of CEO

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