Ameriprise Reviews

Pros

We have Flexible hours. Unlimited potential.

Cons

we do not have benefits for insurance or stock purchase at disount.

Advice to Senior Management

Offer group benefits we can use.

Pros

Great communication, very empowering atmosphere

Cons

There was nothing analytical in the daily responsibilities of a call center analyst. It was essentially a customer service representative position. Unfortunately, they have severely handicapped their ability to validate the accuracy of their workforce adherence projections, as all the call center analysts do is answer phone calls from call center representatives who need their break and work segments adjusted, by as little as three minutes. Call center adherence metrics should be built with a certain percentage of "shrinkage" built in, as we all know that, due to the nature of call volume, no one can adhere to their schedule 100%. Forcing the representatives to have to have their segments adjusted places undue stress on them and is a waste of everyone's time. There was no challenge in this position.

Advice to Senior Management

Title your jobs correctly. A better title for this position may have been "Real-time specialist." There was nothing analytical in the base responsibilities, and the sheer volume of calls from representatives made it extremely difficult to concentrate enough to try to work on projects requiring more than a modicum of thought.

Pros

If you can build a client base, the income potential is very high. The corporate office is generally resourceful and willing to help you solve problems.

Cons

Small and family firms can be very difficult to adjust to if you're an outsider; however, it will depend on the firm.

Advice to Senior Management

Be more responsible and trustworthy and employees and clients will respect you more.

Pros

unlimited opportunity to grow your own practice

Cons

very hard to build client base

Advice to Senior Management

more support for building client base

Pros

Opportunities, benefits, work life balance

Cons

Old technology, limited access to managers

Pros

You own it, regional administration is helpful and understanding, excellent payout grids and fair sign-on assistance, good incentives to help attract clients(free for life IRA's, funds to pay for client transfers from other firms). Firm advisors are helpful.

Cons

Poor support and training on product line and use of the trading and CRM platforms. Mediocre quality communication from headquarters.

Advice to Senior Management

More assistance for new arrivals at the firm. Need to help with new account paperwork and use of the tradings platforms.

Pros

Excellent benefits package
good interal training programs

Cons

very top heavy and the actual peopl who do the work are very limited in resources
mgmt needs to stay away from certain decision makings and leave it to the project mgrs

Pros

Ameriprise is a leading financial planning company that has recently increased its advertising. A financial advisor should be able to leverage this when looking for new clients.

Cons

The company as a whole is very discombobulated. Back office and financial advisors are rarely on the same pages as each other. I witnessed paperwork processes that should have taken no more than a few days last several months.

Advice to Senior Management

Try to create a more unified company. It seems that back office personnel and F.A's are not on the same page. During my time there it almost felt as if the two sides were working against each other.

Pros

Ameriprise used to be AMEX, still has some of the positive influence from that past (eg, tolerance of human diversity-- not just for cost reasons). Current culture continues to erode proud past however.

Cons

Disgusting nepotism & favoritism in hiring and promoting practices in corporate environment, eroding safety for LGBT identified, eroding values, especially integrity.

Advice to Senior Management

Promote based on qualifications, supervise management practices more closely

Pros

Technology is great. Some of the best systems available.

Cons

The offices are disappearing. They used to hire almost anyone and then see who shakes out. No real advice or support from management. Managers are inexperienced as well.

Advice to Senior Management

Need to handle turnover problems