Ameristar Casinos Reviews

Updated July 19, 2015
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2.9
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Recommend to a friend
Approve of CEO
Ameristar Casinos Vice Chairman and CEO Gordon R. Kanofsky
Gordon R. Kanofsky
43 Ratings

Pros
  • Starting pay was good but only a 3% raise (you have to wait a year for one) (in 7 reviews)

  • Nurtures positive atmosphere from Team Members (in 10 reviews)

Cons
  • At all levels of the casino both backstabbing and preferential treatment run rampant at the Kansas City location (in 6 reviews)

  • Managers treat employees like children and although say there is an open door policy there really is not one (in 5 reviews)

More Pros and Cons

105 Employee Reviews

Sort: Popular Rating Date
  1. Great career advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great advancement and wages/benefits.

    Cons

    Unstable work and life balance/strict gaming regulations

    Advice to Management

    Public acknowledgement of all departments.......even non-revenue generating.


  2. Guest Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos part-time

    Pros

    Meeting great people. Health benefits. Team dining room. Opportunity to work more than part-time hours.

    Cons

    Very small raises. Point system. Management favoritism. A lot of unnecessary changes.

    Advice to Management

    Keep it stable. Too many changes within management. Try not to show favoritism so much. Also stick to what you say/propose, like backing up employees when making decisions with guests.


  3. bad work hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dual Rate Casino Floor Supervisor in Vicksburg, MS
    Former Employee - Dual Rate Casino Floor Supervisor in Vicksburg, MS

    I worked at Ameristar Casinos (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good benefits and salary. some good people to work with.

    Cons

    terrible work hours and meeting hours.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cage cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ameristar Casinos part-time

    Pros

    Money is good plus great tips, higher management are the best and the nicest. Rewarded for a good job, times flies by.

    Cons

    Lots of drama, it feels like your in high school. No benefits for part time employees. No formal training. Managers talk about you. Horrible hours.

    Advice to Management

    Try getting to know your employees and try to get rid of the drama that everyone seems to be involved in.


  6. Cocktail Server experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cocktail Server in Saint Charles, MO
    Former Employee - Cocktail Server in Saint Charles, MO

    I worked at Ameristar Casinos (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great atmosphere and team environment takes care of the employees -benefits, free meals, activities outside the work

    Cons

    base pay could be higher since tips are not always satisfiying


  7. Terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Starbucks Barista
    Former Employee - Starbucks Barista

    I worked at Ameristar Casinos full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great co-workers, Fun atmosphere, opportunities to move to different jobs

    Cons

    Poor management, lack of crew, non sanitary conditions, poor HR department

    Advice to Management

    Start caring about the team


  8. Not too bad of a Surveillance job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveillance Operator in East Chicago, IN
    Former Employee - Surveillance Operator in East Chicago, IN

    I worked at Ameristar Casinos full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    When I was working there the recognition was top notch. Monthly and quarterly Team Member of the Month awards that was Department driven. Compared to other casinos in the area the starting pay for an entry level Surveillance Observer is pretty good. Overtime was available but not at a constant level and the Director did not like his workers pulling doubles. Every six months you had the "chance" to switch shifts and/or off days. I use quotes because it's really based on seniority so newer employees are stuck on Grave Shift with not great days off.

    Cons

    Extremely strict. You are held accountable for a lot especially if you get stuck on a certain shift. Kiss your holidays goodbye unless your off days happen to land on one. You have to wear dress clothes (men are required to wear suits with ties) even though you work 8 hours in a room out of view of the public.

    Advice to Management

    Stop with the favoritism.


  9. Ameristar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Poker Dealer
    Current Employee - Poker Dealer

    I have been working at Ameristar Casinos

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great money while only working part-time

    Cons

    Long commute, nights, weekends,and holidays


  10. Environmental Services/Housekeeping

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Environmental Services/Housekeeping in East Chicago, IN
    Current Employee - Environmental Services/Housekeeping in East Chicago, IN

    I have been working at Ameristar Casinos full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They sometimes give their employee's incentives to just for working very hard. It's really good when a worker gets recognized from a customer.

    Cons

    The company is always spending the revenues foolishly like on the carpet. They are constantly changing the rug every 3 months. Instead of show appreciation to all employee's who working very hard to keep them in business.

    Advice to Management

    Show appreciation to your employee's who working very hard. Ameristar should do something very special for their employee's.


  11. Helpful (1)

    Bad communication

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveillance Operator in Vicksburg, MS
    Former Employee - Surveillance Operator in Vicksburg, MS

    I worked at Ameristar Casinos full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Hours are steady, had no real fears of losing position. Had coworkers I enjoyed being around. Manager was tolerable outside the work environment.

    Cons

    Low pay, low incentive for advancement(double work with minuscule raise), Feedback ignored, inconsistent policy on taking leave. Communication between departments was nil.

    Advice to Management

    Listen to what your workers are telling you. There are a lot of incompetent individuals due to poor location, but you should have higher standards even so.



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