Amica Mutual Reviews

Updated September 16, 2014
Updated September 16, 2014
75 Reviews
3.3
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amica Mutual President, CEO and Director Robert A. DiMuccio
Robert A. DiMuccio
51 Ratings

Review Highlights

Pros
  • Good company to retire from, great benefits and pension plan (in 14 reviews)

  • Family-Oriented, good benefits, good work environment (in 7 reviews)


Cons
  • I worked in the call center, sitting all day at a computer is hard (in 6 reviews)

  • Promotions are based on who you know and not necessarily the work you do (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjuster
    Former Employee - Adjuster

    I worked at Amica Mutual full-time

    Pros

    Their training program is extensive and thorough. They definitely give you all of the tools needed to start out.
    They are great about hiring individuals with no prior industry experience. Everyone is very helpful and friendly and their benefits are great.

    Cons

    Slow advancement opportunities due to high retention rate, which speaks to how well they take care of their employees. However, if you are looking to move up in a company, it will likely take 10 years to get out of your first roll.
    Work load of Adjusters is a bit excessive.

    Recommends
    Approves of CEO
  2.  

    SCS Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amica Mutual full-time for more than 8 years

    Pros

    Great benefits and stability. As a whole, the company tries to do the right thing.

    Cons

    Unfortunately, the company (certain divisions) is no longer about your ability to do the job, or your overall competency and just boils down to who you know and whether or not your liked by the people who make the decisions. When I first started, I had some of the best managers to guide me, tons of support and I was in euphoria! Few years later, leadership changed - all the individuals I respected moved onto other opportunities and the worst, most inept people I worked with were getting the big promotions. Facts don't matter, just likeability. If you are someone who doesn't want to be really challenged, can brown nose effectively and just want a steady paycheck, this is the right place for you. It's too bad - leadership wasn't always that way!

    Advice to ManagementAdvice

    People do actually discuss the inability to promote the right people - it would do well to know that no one is being fooled.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    No longer a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative
    Current Employee - Account Representative

    I have been working at Amica Mutual full-time for more than 10 years

    Pros

    Decent pay if you have been there for a while. Decent medical benefits. Great co-workers.

    Cons

    The big push is on sales. The company gives lip service to customer service. The customer service reps are no longer valued. The reps have a work load that is back breaking. The managers hid in their offices all day and pretend everything is great

    Advice to ManagementAdvice

    Go back to what made Amica a great company, customer service. Get rid of Di Muccio and the people who support him. They are killing the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Want a headache. Apply here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Amica Life Producer  in  Lincoln, RI
    Former Employee - Amica Life Producer in Lincoln, RI

    I worked at Amica Mutual full-time for more than 5 years

    Pros

    Stability. Looks good on a resume. Great cookouts (if you were able to go and enjoy for more then 15 minutes)

    Cons

    Managers are liars, fakes, cheats. No room for growth unless you dedicate your life to them. Too much workplace chatter. Managers do not own up to their mistakes nor are they ever reprimanded for them. CEO has NO CLUE about that department. No clue.

    Advice to ManagementAdvice

    Get your heads out of your own butts and MANAGE. There is no need for lies. No need for it at all. Amica Life Department COULD OF BEEN a great place. But because of all the chatter, and noise...NO ONE enjoys working there. They might say it to your face, for the fear of losing their job or becoming a target (which happens quite often when you have a SPINE) but out in the real world, people talk. A lot. That department is corrupt and so are its key employees. Office culture is a mess. A MESS! There are employees there, that have been there for 10+ years, which is wonderful aside from the fact that if they trust you, they will then begin to talk trash about the department, it managers, and everything else that goes along with it. They are afraid. Grown women and men, too nervous to discuss anything because they will then have a target on them. Management will lie and tell you everything is great. Look deeper. I know its sales, and the turnover is always crazy no matter where you go, but Amica is a good place to retire from, and form bonds....its such a shame the Life Department is how it is, and everyone turns a blind eye. Wake up people, wake up soon. Sooner or later they will find themselves deep into lawsuits (which they already have and hide), or on the news for investigation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate National Service Representative  in  Spokane Valley, Spokane, WA
    Current Employee - Associate National Service Representative in Spokane Valley, Spokane, WA

    I have been working at Amica Mutual full-time for more than a year

    Pros

    They care about their customers and employees

    Cons

    I worked in the call center, sitting all day at a computer is hard

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Unrewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amica Mutual full-time for more than 3 years

    Pros

    Good benefits package. Headquarters in Rhode Island win best place to work in RI a lot (no chance of any branch winning that!).

    Cons

    Compensation is not competitive. Raises based on performance are pitiful - you have to be promoted to receive any substantial increase. Promotions are less based on your work performance and more on who you know. This isn't coming from a bitter employee who was passed over, but is actually built into the system.

    The policies, heavy workload and lack of appropriate compensation work to break down motivation and create detractors in the workforce.

    New college graduates are hired several times a year to manage teams of people who have been working at Amica longer than the kids have been alive. Even if the kids are natural leaders, thats a recipe for intense dissatisfaction on your front lines. You cannot be promoted to management level if you aren't willing (or able) to move, regardless of your performance and experience.

    Amica demands a ridiculous level of personal sacrifice for mediocre compensation.

    Advice to ManagementAdvice

    You have a lot of work to do if you want to maintain your competitive position, starting with an overhaul of the corporate culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    ehhhhhh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Glastonbury, CT
    Former Employee - Account Representative in Glastonbury, CT

    I worked at Amica Mutual full-time for more than 3 years

    Pros

    People were nice and the workload was manageable. good time off and benefits.

    Cons

    everything else, Management was terrible. they don't promote from within. might as well have been in a lunchroom cafe.

    Advice to ManagementAdvice

    be better

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Customer Service  in  Petaluma, CA
    Former Employee - Sales and Customer Service in Petaluma, CA

    I worked at Amica Mutual full-time for more than 8 years

    Pros

    Good company to retire from, great benefits and pension plan.

    Cons

    There are only 2 offices in California

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Account Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative
    Current Employee - Account Representative

    I have been working at Amica Mutual full-time

    Pros

    Amica offers great benefits, including medical, dental, and vision. The company really invests in your professional development by offering continuing education options.

    Cons

    There is no opportunity for advancement unless you are willing move to any location across the country. Constant middle-management turnover can provide inconsistencies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Awesome upbeat company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amica Mutual

    Pros

    Upbeat managers, no office drama, liked every boss I had, compensated well. The company truly cares about employees and gets that a happy employee makes for great sales and an overall happy company. Lots of paid time off. Lots of parties and celebrations during working hours. Company matches not only 401K but also to your favorite charities. Executives just as reachable and approachable as your direct manager is. Training is second to none.

    Cons

    May have to start out on 2nd shift depending on which office you work in.

    Advice to ManagementAdvice

    Keep up the good work guys!!!!

    Recommends
    Positive Outlook
    Approves of CEO

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