Amica Mutual Reviews

Updated April 22, 2015
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3.6
92 Reviews
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Amica Mutual President, CEO and Director Robert A. DiMuccio
Robert A. DiMuccio
63 Ratings

Pros
  • Good company to retire from, great benefits and pension plan (in 14 reviews)

  • Family-Oriented, good benefits, good work environment (in 7 reviews)

Cons
  • I worked in the call center, sitting all day at a computer is hard (in 6 reviews)

  • Promotions are based on who you know and not necessarily the work you do (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Great company with great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amica Mutual full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company culture that focuses on customer service both internally and externally. High level executives are very accessible and interact with other employees of lower levels. Managers seem to truly want you to excel and have your best interest in mind.

    Cons

    Kind of "old school" in that it is every conservative. Not necessarily a bad thing, just something that some people might find less desirable than a newer, wear-jeans-to-work everyday type company.

    Advice to Management

    Work in enhancing communication between high-level managers and front line employees

  2. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Amica Mutual full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Competitive pay for the industry; good benefits; some really fine folks in some places

    Cons

    Must be mobile to promote; politics are horrible; promotions are based on mobility and popularity; laziness or lack of ethics in management is rewarded. I saw a few people get demoted or fired that were hard working while several people who shirked responsibilities or flat-out lied about things got promoted.

    Advice to Management

    start over

  3. Helpful (2)

    Inside Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Providence, RI
    Current Employee - Sales Representative in Providence, RI

    I have been working at Amica Mutual (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The company has a good product, great reviews and reputation online. The benefits are also pretty good. If you are a fast thinker and can sell you will be able to make some pretty good commissions. There is no cold calling...all calls are incoming from people looking for an auto or home insurance quote.

    Cons

    Beware...this is a very micro-managed environment. People who voice complaints about the direction or performance of mgmt do not last. Absolutely no open complaining of any type allowed even if it is legitimate. There is no chance of moving up in the company unless you are willing to be transferred to a different state when called to do so.

    Advice to Management

    Loosen up...

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  5. Helpful (2)

    Needs improvement on internal customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Amica Mutual (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Amica Mutual Insurance is a great company to its customers. The employees are always willing to go above and beyond for their policyholders. It is definitely a great thing to be a part of if you are placed in the right officer.
    Also depending on your officer, there are lots of opportunities for advancement within the company as they are strictly promote from within.

    Cons

    Amica is not consistent with their employees. I have often witnessed some employees get in trouble for having a certain amount of overdue activities while other employees with the same amount of overdue work are rewarded and given more management opportunities. The supervisors pick and choose which employees they want to help catch up (by stopping giving them assignments when they are overwhelmed with work) and which ones they do not (by giving them more assignments when they are behind).
    Advancement is not about your work but about who you know.
    The work load is completely unreasonable in some offices. They give you too much work and then treat you as though you are unintelligent for not being able to keep up.
    The supervisory staff in my office was arrogant at best. It was clear that they thought they were better than the adjusters in the office and were not afraid to act accordingly. Management was often aware of this and took little to no action. Some employees were clearly unafraid of consequences for their inappropriate actions.

    Advice to Management

    Although I do not wish to share the office at which I was employed, it is pretty clear which is the 'ugly duckling' of the company. I have heard several employees from other offices refer this particular branch as the one that adjusters 'go to have their career killed.' I cannot fathom why no action has been taken to improve this matter. Treatment of employees should be consistent. There should be no retribution against those employees that speak out about issues with equity and, if there is, it should not be tolerated.
    It is difficult to deal with being under staffed at times. I understand that work loads will increase when this occurs in bigger offices. However, when employees are having to compensate by the lack of employees in the office and high turnover rate, they should not be reprimanded for falling behind - this should be expected.
    Some employees are asked to do extra activities while still receiving the same amount of claims as the rest of the employees. This is unfair to them. The workload is unreasonable as it is so these extra activities do not make the job an easier.
    I hope that Amica can get their act together and start to correct these problems.

    If you are promising your customers peace of mind, shouldn't you do so for your employees as well?

  6. Amica is a very sincere company that cares about it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Amica Mutual full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amica fosters a very caring, supportive and sincere working culture

    Cons

    As in all major corporations, there is some inertia to quick changes or ideas.

    Advice to Management

    Please provide more challenges and opportunities, as the pace can sometimes be a little slow.

  7. A good company with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amica Mutual

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Most offices have a family oriented environment. Excellent benefits package with generous pension.

    Cons

    Poor work life balance. Metrics based performance reviews make providing excellent customer service more difficult.

  8. Conservative company with great values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Bronx, NY
    Current Employee - Supervisor in Bronx, NY

    I have been working at Amica Mutual full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Great values and mentality. Amica really does practice what it preaches
    - Ability to gain management experience early in your career
    - substantial training and support for continuing education

    Cons

    -Constant relocation as you move up the corporate ladder
    - Salary scale on the low end
    - Cost of living adjustment is reduced every year and removed after 3 years (it does not get cheaper to live!)

    Advice to Management

    Lets be more progressive!

  9. Helpful (1)

    Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Westborough, MA
    Former Employee - Claims Adjuster in Westborough, MA

    I worked at Amica Mutual

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great entry level pay.
    Through training
    Vacation, paid time off- great benefits
    Hard working employee

    Cons

    Unmanageable workload. Employees are overworked, not able to give their 100%. Growth is only available to employee that are the managers favorite. hard work is not appreicaited.

    Advice to Management

    Focus on personal growth of employee, listen to their opinion, provide feedback and hire more workers so employees would have a work/life balance.

  10. Helpful (1)

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Claims Adjuster
    Former Employee - Associate Claims Adjuster

    I worked at Amica Mutual

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The training was extensive and paid (definitely a pro)!

    Cons

    Not having much of a say in where you'll be relocated to

  11. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Intern I
    Former Employee - Student Intern I

    I worked at Amica Mutual (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture, Benefits, People are eager to help and see you grow. Executives care about employees and know them.

    Cons

    Sometimes too focused on culture, not focused on business or gaining competitive advantage in the insurance company. Sometimes too conservative and upper level management is hard to read.

    Advice to Management

    Better training, better compensation.

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