Amica Mutual

www.amica.com

Amica Mutual Reviews

Updated January 7, 2015
Updated January 7, 2015
80 Reviews
3.6
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amica Mutual President, CEO and Director Robert A. DiMuccio
Robert A. DiMuccio
55 Ratings

Review Highlights

Pros
  • Good company to retire from, great benefits and pension plan (in 14 reviews)

  • Family-Oriented, good benefits, good work environment (in 7 reviews)


Cons
  • I worked in the call center, sitting all day at a computer is hard (in 6 reviews)

  • Promotions are based on who you know and not necessarily the work you do (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amica Mutual

    Pros

    Amica really cares about its employees and that shows throughout their corporate environment.
    They truly provide great customer service

    Cons

    The hours are 8-5 which is an hour longer then most job shifts

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Could not be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Dallas, TX
    Current Employee - Claims Adjuster in Dallas, TX

    I have been working at Amica Mutual full-time (more than 5 years)

    Pros

    - Good opportunity for advancement if you're willing to relocate.
    - Considerable amount of job autonomy.
    - Excellent management and supervisory staff.
    - Freedom to set your own schedule.
    - Most work is performed remotely.
    - Always encountering new and challenging situations.
    - Excellent benefits.

    Cons

    - Base compensation, aside from benefits, is likely on the low end for the industry.
    - The company can be slow with technological progress.

    Recommends
    Positive Outlook
  3.  

    Don't expect a promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Account Representative in Cleveland Heights, Cuyahoga, OH
    Former Employee - Associate Account Representative in Cleveland Heights, Cuyahoga, OH

    I worked at Amica Mutual

    Pros

    Good benefits, nice little perks like gift cards, etc.

    Cons

    Workers are treated like robots, you are never allowed to talk about the real problems in the company..management does not want to make the problems better..they only want everyone to stay quiet. put up with it, and do their jobs. Total lack of communication from management to the workers who deal with the customers every day. I worked very hard in my 5 years at the company, and never got a promotion. Very dissapointing.

    Advice to ManagementAdvice

    Give promotions and pay raises to workers who earn it. Listen to what the people who deal with the customers have to say...respect them...maybe try to implement changes on things that aren't working, or that cause problems with the workload.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great company with great opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amica Mutual full-time (more than 3 years)

    Pros

    Culture is great and there are really good opportunities for advancement for those who stay mobile throughout their career. Access to upper management is surprisingly easy and encouraged, which leads to engaged employees. Have always felt like my career goals are supported and encouraged at all levels. This is really a place where you're a part of something and not just a number amongst others. Employees can really make a name for themselves with the way management manages the talent pool.

    Cons

    Some positions can be challenging, but each one has gotten better than the last. The importance of these challenging roles is not unnoticed, and employees are rewarded because of this. Overall, pros really outweigh any cons in my opinion!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjuster
    Former Employee - Adjuster

    I worked at Amica Mutual full-time

    Pros

    Their training program is extensive and thorough. They definitely give you all of the tools needed to start out.
    They are great about hiring individuals with no prior industry experience. Everyone is very helpful and friendly and their benefits are great.

    Cons

    Slow advancement opportunities due to high retention rate, which speaks to how well they take care of their employees. However, if you are looking to move up in a company, it will likely take 10 years to get out of your first roll.
    Work load of Adjusters is a bit excessive.

    Recommends
    Approves of CEO
  7. 2 people found this helpful  

    Good principles, but slow to change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amica Mutual full-time (more than 5 years)

    Pros

    The company is founded on good principles and truly does place customer satisfaction above all else. Training is quite extensive and support is offered every step of the way. Claims service is definitely one of the best in the industry and many long-term employees.

    Cons

    Promotions are slow to come and open positions are only posted for certain departments - many positions are filled without allowing interested parties to apply or know that an opening even existed. Often you are expected to basically DO the job of the next higher position before you will be considered for promotion to that position. Technology advancement is horrendous - many systems date back to the 80s or early 90s and have seen little improvement since. New systems are chronically delayed and roll-out deadlines missed by months to years at times. Workloads and expectations vary widely from office to office - someone who is considered a superstar for the amount of work they handle in one office could be terminated in another for handling the same amount of work.

    Advice to ManagementAdvice

    Have more transparency with open positions and establish more uniform performance expectations across the company. When it comes to technology development, fill those roles with people who actually possess the qualifications to complete them well and in a timely manner - don't hire based on who best fits the mold of a traditional "business professional".

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    SCS Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amica Mutual full-time (more than 8 years)

    Pros

    Great benefits and stability. As a whole, the company tries to do the right thing.

    Cons

    Unfortunately, the company (certain divisions) is no longer about your ability to do the job, or your overall competency and just boils down to who you know and whether or not your liked by the people who make the decisions. When I first started, I had some of the best managers to guide me, tons of support and I was in euphoria! Few years later, leadership changed - all the individuals I respected moved onto other opportunities and the worst, most inept people I worked with were getting the big promotions. Facts don't matter, just likeability. If you are someone who doesn't want to be really challenged, can brown nose effectively and just want a steady paycheck, this is the right place for you. It's too bad - leadership wasn't always that way!

    Advice to ManagementAdvice

    People do actually discuss the inability to promote the right people - it would do well to know that no one is being fooled.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    No longer a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative
    Current Employee - Account Representative

    I have been working at Amica Mutual full-time (more than 10 years)

    Pros

    Decent pay if you have been there for a while. Decent medical benefits. Great co-workers.

    Cons

    The big push is on sales. The company gives lip service to customer service. The customer service reps are no longer valued. The reps have a work load that is back breaking. The managers hid in their offices all day and pretend everything is great

    Advice to ManagementAdvice

    Go back to what made Amica a great company, customer service. Get rid of Di Muccio and the people who support him. They are killing the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Want a headache. Apply here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Amica Life Producer in Lincoln, RI
    Former Employee - Amica Life Producer in Lincoln, RI

    I worked at Amica Mutual full-time (more than 5 years)

    Pros

    Stability. Looks good on a resume. Great cookouts (if you were able to go and enjoy for more then 15 minutes)

    Cons

    Managers are liars, fakes, cheats. No room for growth unless you dedicate your life to them. Too much workplace chatter. Managers do not own up to their mistakes nor are they ever reprimanded for them. CEO has NO CLUE about that department. No clue.

    Advice to ManagementAdvice

    Get your heads out of your own butts and MANAGE. There is no need for lies. No need for it at all. Amica Life Department COULD OF BEEN a great place. But because of all the chatter, and noise...NO ONE enjoys working there. They might say it to your face, for the fear of losing their job or becoming a target (which happens quite often when you have a SPINE) but out in the real world, people talk. A lot. That department is corrupt and so are its key employees. Office culture is a mess. A MESS! There are employees there, that have been there for 10+ years, which is wonderful aside from the fact that if they trust you, they will then begin to talk trash about the department, it managers, and everything else that goes along with it. They are afraid. Grown women and men, too nervous to discuss anything because they will then have a target on them. Management will lie and tell you everything is great. Look deeper. I know its sales, and the turnover is always crazy no matter where you go, but Amica is a good place to retire from, and form bonds....its such a shame the Life Department is how it is, and everyone turns a blind eye. Wake up people, wake up soon. Sooner or later they will find themselves deep into lawsuits (which they already have and hide), or on the news for investigation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate National Service Representative in Spokane Valley, Spokane, WA
    Current Employee - Associate National Service Representative in Spokane Valley, Spokane, WA

    I have been working at Amica Mutual full-time (more than a year)

    Pros

    They care about their customers and employees

    Cons

    I worked in the call center, sitting all day at a computer is hard

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO

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