Amtrak Reviews

Updated April 23, 2015
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3.3
154 Reviews
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Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
76 Ratings

Pros
  • Great benefits - caveat - now being removed (in 9 reviews)

  • Good benefits, Good retirement we do pay for it as does the railroad (in 9 reviews)

Cons
  • Lack of direction from senior management (in 6 reviews)

  • Sometimes away from home longer than scheduled (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Amtrak (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great way to meet people and make money

    Cons

    Away from Home a lot

    Advice to Management

    You are there to help

  2. Human Capital Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor in Washington, DC
    Current Contractor - Anonymous Contractor in Washington, DC

    I have been working at Amtrak as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amtrak is embracing change and technology. I've gone through some significant changes and I think if they continue to bring on new people they will be "America's Best Railroad".

    Cons

    Some employees want to live in the past and they do not want to embrace change which at times causes culture division and things staying the same.

    Advice to Management

    I would encourage management to continue to drive change and technology. I think it would be a great to listen to what the new people have to say to keep moving the company forward.

  3. Senior Decision Support Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Amtrak full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Immediate Managers very supportive. Great learning opportunities. Very good benefits.

    Cons

    Difficult to get a tuition reimbursement approval from HR for graduate degrees that may have a different trajectory than current role. Which is not the case for the more dynamic, innovative firms.

    Advice to Management

    Help change the HR outlook on graduate level coursework. This rolls into comp & benefits and most companies will pay for advanced degrees that are not directly related to current roles.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Front line management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Opportunities are there for people who desire to grow and develop, while there are positions available for those who simply want to put in 40 hours every week.

    Cons

    No clear vision for the future and politics (both national and internal) are constantly wearing on you.

    Advice to Management

    Look to employees of all ranks, crafts, and backgrounds for the best input on how to make the company succeed and realize we're assets, not liabilities.

  6. fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Amtrak (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Train travel benefits and railroad retirement

    Cons

    IT reorg in 2013 had demoralised associates and managers. Failed to deliver promised changes to be one of the best workplace in the country

    Advice to Management

    Be true and authentic.

  7. Just Fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great Mission and important work.

    Cons

    Challenging hours that are long.

    Advice to Management

    Focus on core

  8. Electrician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electrician in New York, NY
    Current Employee - Electrician in New York, NY

    I have been working at Amtrak full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy work. Good pay. Great benefits.

    Cons

    Management couldn't care less about you. Many threats of losing employment. Just another SS#. Much gossiping and sex like school.

    Advice to Management

    Stop hiring your family, Especially giving them positions they aren't qualified for. Nepotism is rampant and blatant.

  9. Responsible for design, delivery, modifications, testing and acceptance of 70 electric locomotives for Amtrak.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Wilmington, DE
    Current Employee - Program Manager in Wilmington, DE

    I have been working at Amtrak

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Diverse responsibility in project management and respect for opinions and decisions.

    Cons

    Currently long commute live in N. New Jersey office in Wilmington, DE

  10. Helpful (1)

    Great place to work, but not much time for a life outside of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Conductor in Los Angeles, CA
    Former Employee - Conductor in Los Angeles, CA

    I worked at Amtrak full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Excellent pay and benefits. Opportunities for advancement within the company are readily available. Exciting and fast paced work environment. Very rewarding experience especially if you enjoy working with the public and helping people. Coworkers are for the most part great, and you really feel like you're part of a team. Great comradeship.

    Cons

    Long hours, and depending on the job, lots of travel. Very hard to have a life outside of work. Can be very stressful. Also, a lot of jobs are on a "on call" basis meaning you don't have a regular schedule. Can be required to report for duty in as little as two hours from being called. Company is very top heavy management wise. Sometimes it seems like you have more "supervisors" than coworkers. Can be frustrating because a lot of the managers are poorly trained, and don't have any actual experience in the areas that they are managing.

    Advice to Management

    Value your employees more, including middle management. A sense of security is vital, and it's hard to attain that when you are constantly made to feel like you could be fired at any given second on a whim. Without the hard work and dedication of your employees who do the impossible on a daily basis, you wouldn't have a railroad at all.

  11. Helpful (3)

    Good so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Assistant Conductor
    Current Employee - Assistant Conductor

    I have been working at Amtrak (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Everyone helps learn the job. I just finished up conductor training and all the teachers want you to succeed.

    Cons

    I am a conductor for Amtrak. The cons are that you start out at 75% of your total wage. I feel if i am doing the job i should be at 100%.. I know other freight conductors start out at 100% when they are qualified. I do know that it more than likely a barging tool between the company and the union.

    Advice to Management

    So far my manager has been fair. He want me to be my best. He doesn't crowd me and micro manage me.

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