Amtrak

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Amtrak Reviews

Updated February 25, 2015
Updated February 25, 2015
139 Reviews
3.3
139 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
70 Ratings

Review Highlights

Pros
  • Great benefits - caveat - now being removed (in 9 reviews)

  • Good benefits, Good retirement we do pay for it as does the railroad (in 9 reviews)


Cons
  • Lack of direction from senior management (in 6 reviews)

  • Sometimes away from home longer than scheduled (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Car Inspector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Car Repairman/Inspector
    Current Employee - Car Repairman/Inspector

    I have been working at Amtrak full-time (less than a year)

    Pros

    The hours right now are good because I am in training

    Cons

    So far none. I do wish they would pay a bit more like the LIRR.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Very informal and very big on safety safety and security of their personnel and equipment is Amtrak highest priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Car Repairman Grade C in Bear, DE
    Current Employee - Car Repairman Grade C in Bear, DE

    I have been working at Amtrak

    Pros

    Amtrak is not just a job it's a career that you can grow and advance in with excellent benefits great pay and job security

    Cons

    They're Not much to say as far as cons to this industry as of right now

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amtrak

    Pros

    The pay is better than average and the employees are nice and work hard. Amtrak tries to be fair on all matters and is constantly updating their policies to stay up with the times.

    Cons

    This company is too political and even more so now. They are light years behind in technology and have begun a crusade to cut costs by getting rid of the pension plan and gutting employee medical insurance.

    Advice to ManagementAdvice

    Take care of your employees and they will lead the company to sucess.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Give up Your Life for a Paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainman
    Former Employee - Trainman

    I worked at Amtrak

    Pros

    You will definitely have steady income, health benefits, and job security. Just give up your life.

    If money is your motivation in life above quality of life---this place is for you.

    Cons

    You won't see friends or family because your days off may be tuesday and Wednesday.

    Some jobs work you 6 days a week, and long work days.

    You make good money but half your paycheck or close to it will be gone in railroad related taxes.

    Promotions from within are a rare occurrence. You must be in the "click" to get promoted. Nepotism and politics determine hires---not your qualifications.

    Company culture does not respect your personal time off. They call you on your days off as if you must drop your whole life for them.

    Vacation time is awful. Overworked but you get one week vacation that first year. Yes. One. So forget about the rail pass you won't have time to use.

    Some coworkers are rough to put it nicely.

    job growth is almost impossible (read above). You must know someone important to grow in the company. If not, you get stuck in a job you can't get out of.

    Advice to ManagementAdvice

    We have a life outside of work. Respect it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Working at Amtrak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time (more than 10 years)

    Pros

    Good Benefit Package
    Market Based Salary
    Liberal Vacation

    Cons

    Politics
    Politics
    Politics
    Top Heavy Senior Management
    Promotion for the sake of promotion

    Recommends
    Positive Outlook
  7.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time (more than 5 years)

    Pros

    Good pay, people are nice

    Cons

    very repetive, shift work with odd days off

    Recommends
    Positive Outlook
  8.  

    Awesome company to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Mechanical Engineering Co-Op in Wilmington, DE
    Former Intern - Mechanical Engineering Co-Op in Wilmington, DE

    I worked at Amtrak as an intern (less than a year)

    Pros

    relaxing environment, memorable people, great pay

    Cons

    slow days every once in a while

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Ticket Clerk
    Current Employee - Customer Service/Ticket Clerk

    I have been working at Amtrak

    Pros

    Honestly , I really can't think of any ~ for every positive there's a drawback.. I'll point it out in the Cons portion

    Cons

    * Union is a great advantage to the American worker ~ However, you'll pay 25.00 a week for part-time or full-time membership ( It's not an elective , if you don't pay your dues . You can not work for this employer.) And even though you pay for your rights to be defended , they reserve the right not to defend/ protect their members.
    * Pay~ While the agreement shows reasonable wages, after deduction subtract 10.00 per hour less than advertised. Sorry , part-timers , after gas and lunch~ you'd be better off working at MC'D's or In and Out
    * Hours~ Say goodbye to the life you once knew and those around you or be sure you have facebook,twitter or some other media forum to keep in contact with them . Be careful using your portable devices in the workplace or carelessly leaving them at a charging station or on your desk~ Co-workers will try to hack into it and stalk you..
    * Surveillance is used at all facilities to both protect and malign employees and managers alike . God help you if you work in a call center or at a station ~ Workplace harassment and race baiting runs rampage.
    * Workplace culture is completely awful~ Dating, Nepotism & envy are obvious.. So if you have pride, good work ethics and have a good life outside of the workplace ~ Don't share your joy with these people they will suck the life out of you . Misery is common at all levels with this company..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    A good place to start a railroad/transportation career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Train Dispatcher in Wilmington, DE
    Current Employee - Train Dispatcher in Wilmington, DE

    I have been working at Amtrak full-time

    Pros

    With the increasing popularity and demand for rail travel, many jobs in this company are stable and "jobs for life"
    For union employees, excellent benefits with reasonable premiums and very good pay considering the actual work and effort required on a routine basis
    Free and discounted train travel (excellent value on the Northeast Corridor)
    Paid training with housing provided for certain new employees (conductors, engineers, dispatchers)
    On the job training encourages you to learn from older, more experienced workers, so as not to reinvent the wheel
    Due to a wave of retirements, many opportunities are opening for younger workers to take on important roles and the company does promote from within

    Cons

    Work-life balance? Fuggedaboutit. You may see your co-workers more than your own family. Transportation is a 24/7 business. If you're a new hire on an extra board you will have little to no social life outside of work unless your friends are also working odd hours like you. However, this is not a surprise and is made very clear during pre-employment testing, interviews and training.
    Lack of and slow pace of operational decision making (being reactive rather than proactive). Improving this would dramatically reduce the time and impact of service disruptions. Those decision makers seem to forget these trains have hundreds of PAYING passengers that will choose other travel options if you keep jerking them around.
    Customer service employees are not provided with enough information for passengers during extensive delays
    Surly, rude and incompetent front-line employees that are quick to say "I Don't Know" or "That Ain't My Job" to basic questions but on the same hand, may not be empowered or have the resources to step outside of their job descriptions to find information and help customers. It's embarrassing to watch those interactions as a fellow employee.
    Nepotism. This is slowly going away as the mothers/fathers/grandfathers/uncles retire and the company is forced to hire QUALIFIED and COMPETENT individuals
    Departments are run like kingdoms. Depending on where you work, non-managerial staff may not even interact professionally with other departments, let alone know how they contribute to the company

    Advice to ManagementAdvice

    Enable your front line customer service and transportation employees to quickly and proactively make decisions since they know their jobs the best and they know what does and what doesn't work
    Be more aggressive in eliminating poorly performing employees. Being in a union should not be protection for slackers and clock watchers that clearly do not do their jobs
    Encourage employees to do more than the bare minimum. Your employees make very good money and the company should expect productivity out of them while they're on the clock. Work with the unions to create new job descriptions to reflect the additional responsibilities.
    Offer financial incentives for agreement (union) employees to share ideas on improving customer service, company profitability, worker safety, efficiency and productivity. We know what does and doesn't work, more so than your professional staff in offices. You can't run a railroad from a desk.
    Treat this company like a true for-profit company, not a government agency.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Station Services Ticket/Baggage Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Pros

    Decent living wage and relaxed employee atmosphere.
    Coworkers are always willing to help out and the station manager is great to work for.
    Good benefits, paid vacation based on years of service, personal days, and paid sick days!

    Cons

    Odd hours and 24/7 365 but well compensated for the holidays

    Recommends
    Positive Outlook
    No opinion of CEO

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