Amtrak Reviews

Updated July 31, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
77 Ratings

Pros
  • Good benefits (for those who care about such things) (in 9 reviews)

  • Free train travel for employees (in 5 reviews)

Cons
  • Sometimes away from home longer than scheduled (in 3 reviews)

  • Many employees seemed fine with just avoiding passengers and conflict during these situations, exacerbating the situation (in 4 reviews)

More Pros and Cons

172 Employee Reviews

Sort: Popular Rating Date
  1. Well balanced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company Mission and Goal are well defined

    Cons

    Challenges ahead to attain as it lacks tax payers support


  2. Not Bad, Not Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Baggage Handler in Seattle, WA
    Current Employee - Baggage Handler in Seattle, WA

    I have been working at Amtrak

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The hours are a solid 40. No need to worry about that.

    Cons

    A lot of people simply punch in and punch out. Not much in the way of excellence going on here.

    Advice to Management

    Find more ways to get your employees engaged with themselves and the customer.


  3. Helpful (11)

    Assistant Passenger Conductor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Paid $15.75/hour while in Delaware for 8 weeks of training also you get $25.00 a day for food. Once you graduate and go back to your crew base - you continue the $15.75/hour till you get 'marked up' (you are able to work the route or routes having learned the physical characteristics and unique aspects) - after that your pay goes up to 75% of your positions pay scale (around $19.00 or so) then you get a 5% increase every year for 5 years till you get to the full 100% pay for your job. Of course if you move up to full 'conductor' your pay goes up again.

    Cons

    Normally you start on the 'extra board' - where you are on call 6 days a week (one day a week is your designated day off) as long as you answer your phone for a job you get paid 40 hours each week. If you don't work when they call or don't answer a call - then you only get what you worked during that week.


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  5. Great Pay

    Current Employee - Train Dispatcher in New York, NY
    Current Employee - Train Dispatcher in New York, NY

    I have been working at Amtrak full-time (More than a year)

    Pros

    Great pay with minimum qualifications needed for the position. Training is all in house. High School diploma is needed for the job.

    Cons

    Shift work is the norm. You'll be working night and evening shifts mostly to start.


  6. Helpful (1)

    Amtrak Electrician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits, Pension, low stress, workload

    Cons

    Work can be repetitive, same thing every day


  7. Overall a good place to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Conductor in Seattle, WA
    Former Employee - Assistant Conductor in Seattle, WA

    I worked at Amtrak full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits and pay. Good people to work with.

    Cons

    Not a work life balance environment.


  8. Train attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Train Attendant in Los Angeles, CA
    Current Employee - Train Attendant in Los Angeles, CA

    I have been working at Amtrak full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is not many pros to this company... Health benefits and pay that's about all.

    Cons

    Never home, no regular work schedule, company does not care about their employees, long hours, and dangerous at times.

    Advice to Management

    This company does not care about the health or safety of employees. Employees and management only care about themselves and how they can climb up the ladder. Watch your back, keep your head down, do your job and remember NO ONE IS YOUR FRIEND.


  9. Helpful (3)

    OBS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work, wonderful people, excellent benefits, plenty of overtime opportunities, travel

    Cons

    Amtrak is its own worst enemy. Management lacks leadership and the nepotism is absurd. The best candidates get passed over for whoever is "next in line" which does not allow amtrak to evolve. Regardless of your career path before joining amtrak you will be presumed to be a newborn

    Advice to Management

    Give your talented workers a chance to revitalize your company. The abundant number of opportunities within the company are misleading as many jobs are bookmarked for predetermined individuals


  10. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Manassas, VA
    Current Employee - Director in Manassas, VA

    I have been working at Amtrak (More than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Good work life balance. Good people that treat all employees like family. Very good travel benefits.

    Cons

    There is always a risk off budget cuts.


  11. Rsa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Riverside, CA
    Current Employee - Customer Service in Riverside, CA

    I have been working at Amtrak part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible hours , decent pay

    Cons

    So many broken workstations , it's not what you know it's who you know



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