Amtrak Reviews

Updated August 31, 2015
179 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
81 Ratings

Pros
  • Good benefits (for those who care about such things) (in 9 reviews)

  • Free train travel for employees (in 5 reviews)

Cons
  • Sometimes away from home longer than scheduled (in 3 reviews)

  • Many employees seemed fine with just avoiding passengers and conflict during these situations, exacerbating the situation (in 4 reviews)

More Pros and Cons

179 Employee Reviews

Sort: Popular Rating Date
  1. Senior BA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    Pros

    If you're an internal you ride the train for free.

    Cons

    Everyone seems to be doing their own thing and there is big communication barrier.


  2. Document clerk(law/claims)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Not
    Former Employee - Not

    I worked at Amtrak full-time

    Pros

    I actually stop working for the company 2009,but my experience as far as working their was always an excellent one. It was a clean cut professional experience with a lot of exciting perks just being with the company.

    Cons

    I guess one of the con would be the competitiveness from the talent within to make it to the top.

    Advice to Management

    love the work you do and be a good host for the travel industry. The customers can see you are working for a good organization when you use these tips.


  3. Amtrak

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amtrak full-time (More than a year)

    Pros

    Hourly pay , job flexibility, union , job stability, retirement

    Cons

    Seniority rules everything, hours can be crazy , must be able to work whenever and get forced holidays weekends and graveyard .

    Advice to Management

    Be more diverse don't micro manage raise company morale , by being fun as well as professional.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Track

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great hours great people along with great pay makes for a good place to work

    Cons

    Job is unstable you'll never know if and when you'll be getting laid off / furloughed

    Advice to Management

    I never had any problems with any of the management there they were all great.


  6. Be careful in IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Manassas, VA
    Former Employee - Senior Director in Manassas, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Amtrak (More than 5 years)

    Pros

    Good front line managers and directors

    Cons

    Not so good IT Chiefs. There is always a re-org every year.


  7. IT Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Philadelphia, PA
    Current Employee - IT Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Rail Road Retirement better than social security

    Cons

    No unemployment insurance. If you get laid off...big issue

    Advice to Management

    Na


  8. OBS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OBS in Chicago, IL
    Current Employee - OBS in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Amtrak full-time (More than a year)

    Pros

    The Pros are great salary! Tips are good and the overnight accommodations for the employees, as in layovers are nice. The management has put in consideration where the employees rest. Also the train meals are great as well. Amtrak hires exceptional chefs. The management and supervisors are accessible.

    Cons

    The downside would be the workload and the time away from home which was discussed in the interview process.

    Advice to Management

    Continue with the open lines of communication its working. Try to keep the rules consistent for everyone as best you can.


  9. Well balanced

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company Mission and Goal are well defined

    Cons

    Challenges ahead to attain as it lacks tax payers support


  10. Not for the thin-skinned.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trackman
    Current Employee - Trackman
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great pay for zero education requirements, but requires a strong body, thick skin, and a steady head on your shoulders. 10 free round-trip Amtrak tickets a year.

    Cons

    Definitely the poorest ran company I've worked for outside of contracting out to UP (which was really bad). WAY too many newbies being made to feel like they're hot stuff for having one hour of seniority over someone else. Management pulled from various sectors and put into foreman positions on tie gangs without having every worked as a groundman. HORRIBLY (and I can't stress that enough) MAINTAINED EQUIPMENT. Seriously, for being federally funded, it's INCREDIBLE how bad the machinery is.

    Advice to Management

    Spend more money on equipment maintenance, stop acting like spoiled children, and get your people to do the same.


  11. Helpful (14)

    Assistant Passenger Conductor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amtrak full-time (More than a year)

    Pros

    Paid $15.75/hour while in Delaware for 8 weeks of training also you get $25.00 a day for food. Once you graduate and go back to your crew base - you continue the $15.75/hour till you get 'marked up' (you are able to work the route or routes having learned the physical characteristics and unique aspects) - after that your pay goes up to 75% of your positions pay scale (around $19.00 or so) then you get a 5% increase every year for 5 years till you get to the full 100% pay for your job. Of course if you move up to full 'conductor' your pay goes up again.

    Cons

    Normally you start on the 'extra board' - where you are on call 6 days a week (one day a week is your designated day off) as long as you answer your phone for a job you get paid 40 hours each week. If you don't work when they call or don't answer a call - then you only get what you worked during that week.



Showing 179 of 189 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.