Amtrak

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Amtrak Reviews

Updated January 28, 2015
Updated January 28, 2015
135 Reviews
3.4
135 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
67 Ratings

Review Highlights

Pros
  • Great benefits - caveat - now being removed (in 9 reviews)

  • Good benefits, Good retirement we do pay for it as does the railroad (in 9 reviews)


Cons
  • Lack of direction from senior management (in 6 reviews)

  • Sometimes away from home longer than scheduled (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Working at Amtrak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time (more than 10 years)

    Pros

    Good Benefit Package
    Market Based Salary
    Liberal Vacation

    Cons

    Politics
    Politics
    Politics
    Top Heavy Senior Management
    Promotion for the sake of promotion

    Recommends
    Positive Outlook
  2.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time (more than 5 years)

    Pros

    Good pay, people are nice

    Cons

    very repetive, shift work with odd days off

    Recommends
    Positive Outlook
  3.  

    Awesome company to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Engineering Co-Op in Wilmington, DE
    Former Employee - Mechanical Engineering Co-Op in Wilmington, DE

    I worked at Amtrak as an intern (less than a year)

    Pros

    relaxing environment, memorable people, great pay

    Cons

    slow days every once in a while

    Recommends
    Neutral Outlook
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  5. 2 people found this helpful  

    A good place to start a railroad/transportation career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Train Dispatcher in Wilmington, DE
    Current Employee - Train Dispatcher in Wilmington, DE

    I have been working at Amtrak full-time

    Pros

    With the increasing popularity and demand for rail travel, many jobs in this company are stable and "jobs for life"
    For union employees, excellent benefits with reasonable premiums and very good pay considering the actual work and effort required on a routine basis
    Free and discounted train travel (excellent value on the Northeast Corridor)
    Paid training with housing provided for certain new employees (conductors, engineers, dispatchers)
    On the job training encourages you to learn from older, more experienced workers, so as not to reinvent the wheel
    Due to a wave of retirements, many opportunities are opening for younger workers to take on important roles and the company does promote from within

    Cons

    Work-life balance? Fuggedaboutit. You may see your co-workers more than your own family. Transportation is a 24/7 business. If you're a new hire on an extra board you will have little to no social life outside of work unless your friends are also working odd hours like you. However, this is not a surprise and is made very clear during pre-employment testing, interviews and training.
    Lack of and slow pace of operational decision making (being reactive rather than proactive). Improving this would dramatically reduce the time and impact of service disruptions. Those decision makers seem to forget these trains have hundreds of PAYING passengers that will choose other travel options if you keep jerking them around.
    Customer service employees are not provided with enough information for passengers during extensive delays
    Surly, rude and incompetent front-line employees that are quick to say "I Don't Know" or "That Ain't My Job" to basic questions but on the same hand, may not be empowered or have the resources to step outside of their job descriptions to find information and help customers. It's embarrassing to watch those interactions as a fellow employee.
    Nepotism. This is slowly going away as the mothers/fathers/grandfathers/uncles retire and the company is forced to hire QUALIFIED and COMPETENT individuals
    Departments are run like kingdoms. Depending on where you work, non-managerial staff may not even interact professionally with other departments, let alone know how they contribute to the company

    Advice to ManagementAdvice

    Enable your front line customer service and transportation employees to quickly and proactively make decisions since they know their jobs the best and they know what does and what doesn't work
    Be more aggressive in eliminating poorly performing employees. Being in a union should not be protection for slackers and clock watchers that clearly do not do their jobs
    Encourage employees to do more than the bare minimum. Your employees make very good money and the company should expect productivity out of them while they're on the clock. Work with the unions to create new job descriptions to reflect the additional responsibilities.
    Offer financial incentives for agreement (union) employees to share ideas on improving customer service, company profitability, worker safety, efficiency and productivity. We know what does and doesn't work, more so than your professional staff in offices. You can't run a railroad from a desk.
    Treat this company like a true for-profit company, not a government agency.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Station Services Ticket/Baggage Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Pros

    Decent living wage and relaxed employee atmosphere.
    Coworkers are always willing to help out and the station manager is great to work for.
    Good benefits, paid vacation based on years of service, personal days, and paid sick days!

    Cons

    Odd hours and 24/7 365 but well compensated for the holidays

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    No Support for New Employees during Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Agent in Riverside, CA
    Former Employee - Reservation Sales Agent in Riverside, CA

    I worked at Amtrak part-time (less than a year)

    Pros

    Great benefits once you finish your 120 days of training

    Cons

    Lots of favoritism. Trainer had their favorites. No protection for new employees if they are under 120 days of training. $200 to pay for the Union and then pay 2 months of dues. Part time with no more than 25 hours per week. At least starting pay is more than min wage Have to wait for months to get full time hours

    Advice to ManagementAdvice

    Be more supportive and treat all employees with respect. Training needs to be at least 8 hours a day not 5 hours. When it comes to passing tests in training, score should be less than 70% not 90%. Be consistent with all tests in training Either have open book for all tests or no open book at all. Before a person gets fired, give the person coaching (one on one) before letting them go Also if person gets terminated, do it in private before the rest of the training class starts or call the person at home to let them know that things were not working out I felt dumb, embarrassed on how I was treated on my last day. I am not angry at this company, but things need to change

    Doesn't Recommend
  8. 1 person found this helpful  

    Amtrak Salaries

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amtrak full-time (more than 8 years)

    Pros

    Easy to work for but overqualified

    Cons

    Poor management and unqualified personnel

    Amtrak Response

    Dec 17, 2014Employer Brand Program Manager

    Thank you for your feedback - we will make sure this is communicated back to management for action.

  9.  

    Warning warning , Stay away from this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee
    Former Employee - Former Employee

    I worked at Amtrak

    Pros

    Pension ~ If you can survive the 30+ years or whenever you reach 62+ prior to that , your on your own

    Cons

    Underhanded behavior is the best way to describe it ... Notice a series of negative remarks were made and especially on the 17th of Dec 2014 and the brand manager remarks on his need ,want and desire to improve the working environment at EVERY facilities they manage .... Surprisingly enough , an anonymous station employee comes on singing the praises of management at a facility on the 17th Dec 2014... With that said, be very careful about agreeing to any offer from this employer... Shady people would be a HUGE understatement ,

    Advice to ManagementAdvice

    Stop playing games with lives ...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Amtrak is an Horrible Company and Abuses its Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Train in New York, NY
    Current Employee - Train in New York, NY

    I have been working at Amtrak

    Pros

    Benefits, Dental, Medical, Friends, and a few more

    Cons

    Where does one begin...

    Daily employees are threatened, beaten down, verbally abused If you are liked or in the click you have nothing to fear. If management does not like you they make you life a living "H.E.l.L" daily. Managers constantly embarrassing you and humiliating in front of your co workers as though its a game. Not paying us for the extra time we worked - Then blowing it off with some excuse.

    This is just a tip of the ice berg I can go on forever.

    Advice to ManagementAdvice

    Bring in real managers that don't threaten people

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Amtrak Response

    Dec 17, 2014Employer Brand Program Manager

    Thank you for your feedback - we will make sure this is communicated back to management for action. We appreciate your honesty and the opportunity for improvement.

  11. 1 person found this helpful  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electrician in Long Is City, NY
    Current Employee - Electrician in Long Is City, NY

    I have been working at Amtrak full-time (more than 3 years)

    Pros

    the benefits are pretty good & the ability to travel for free

    Cons

    the pay isn't as good as it should be

    Recommends
    Neutral Outlook
    No opinion of CEO

    Amtrak Response

    Dec 17, 2014Employer Brand Program Manager

    Thank you for your feedback!

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