Amtrak Reviews

Updated August 9, 2014
Updated August 9, 2014
113 Reviews

3.5
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
57 Ratings

Review Highlights

Pros
  • Good benefits (for those who care about such things) (in 8 reviews)

  • Good pay for a young person starting at the entry level out of high school, you can make a lot of money working aboard the train (in 8 reviews)


Cons
  • Lack of direction from senior management (in 6 reviews)

  • Sometimes away from home longer than scheduled (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    A True Middle Class Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Baggage Lead  in  Seattle, WA
    Current Employee - Baggage Lead in Seattle, WA

    I have been working at Amtrak full-time for more than a year

    Pros

    • Above average pay.
    • Excellent health coverage.
    • Job security.

    Cons

    • Poor management.
    • No work/life balance.
    • Very little room for growth.

    Advice to ManagementAdvice

    Respect our union's laws. Make changes that will boost our company's efficiency but never at the expense of our workers. Do not make our company's bottom line a major priority. Amtrak was not created to be profitable but rather to provide valuable transportation infrastructure. We understand Amtrak is threatened on a yearly basis by budget cuts and local governments but there are many things that can be done to manage our resources better and it does not imply cutting jobs.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Lead service attendant

    Former Employee - Lead Service Attendant  in  Boston, MA
    Former Employee - Lead Service Attendant in Boston, MA

    I worked at Amtrak full-time for more than 10 years

    Pros

    excellent pay and benefits. Working in a fast paced environment. Company runs on seniority. Travel to many different cities

    Cons

    long working hours constantly on your feet. working weekends and holidays. Too many managers you have to report to.

    Advice to ManagementAdvice

    Too much politics and bureaucracy. Managers are more concerned with holding their own position.

  3.  

    Amtrak

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Pros

    We are a national railroad. Amtrak is a great place to work, with many talented people.

    Cons

    I have no cons to report with regard to my experience at AMtrak.

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  5. 1 person found this helpful  

    New a dull moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time for more than 10 years

    Pros

    Good pay. Good benefits. Retirement at 60.

    Cons

    Too many new people in high level positions. They don't know the railroad.

    Advice to ManagementAdvice

    Get out of the office.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Workstyle at Amtrak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect  in  Washington, DC
    Current Employee - Architect in Washington, DC

    I have been working at Amtrak as a contractor for more than a year

    Pros

    Good Company, Career Growth, Good Pay, Job Security

    Cons

    Budget Issues every september, commuting to DC is biggest negative

    Recommends
    Positive Outlook
  7.  

    Annual Performance Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Mnager-Finance  in  Washington, DC
    Former Employee - Project Mnager-Finance in Washington, DC

    I worked at Amtrak full-time for more than 3 years

    Pros

    Very little paperwork to elaborate on the past hers.

    Cons

    Focus entirely on employ - no 360 degrees reviews.

    Advice to ManagementAdvice

    Treat reviews as important and not just "something we need to do."

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Amtrak a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Ticket Clerk  in  Oakland, CA
    Current Employee - Customer Service/Ticket Clerk in Oakland, CA

    I have been working at Amtrak full-time for more than 5 years

    Pros

    The Pay here is great.

    Cons

    The Hours are not flexible

    Advice to ManagementAdvice

    Should implement profit shares.

    Recommends
    Positive Outlook
  9.  

    Amtrak has potential

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amtrak

    Pros

    Plenty of change needed in all areas

    Cons

    Still plenty of resistance to change

  10. 1 person found this helpful  

    not a honest work environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amtrak

    Pros

    travelling to chicago, new orleans, and seattle

    Cons

    Way too many mangers compared to labor. It's who you know as far as personal growth

    Doesn't Recommend
  11.  

    My experience at Amtrak was beneficial and rewarding.

    Former Employee - Coach Cleaner/Car Inspector  in  Long Island City, NY
    Former Employee - Coach Cleaner/Car Inspector in Long Island City, NY

    I worked at Amtrak full-time for more than 8 years

    Pros

    Learning about the components and functions of different parts of the railroad and the traveling opportunities were great! Meet new people was a big plus and made it easier to learn about other cultures and ethics.

    Cons

    The co workers were sometimes very hard to get along with, and the conditions where the assignments were given was not very good at the time. There was also a great deal of people who were considered favorites and caused lots of problems.

    Advice to ManagementAdvice

    Create better ethic policies and create a better work culture for everyone in service

    Recommends
    Neutral Outlook
    Approves of CEO

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