Amtrak Reviews

Updated September 17, 2014
Updated September 17, 2014
116 Reviews
3.5
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
60 Ratings

Review Highlights

Pros
  • Good benefits (for those who care about such things) (in 8 reviews)

  • Good pay for a young person starting at the entry level out of high school, you can make a lot of money working aboard the train (in 8 reviews)


Cons
  • Lack of direction from senior management (in 6 reviews)

  • Sometimes away from home longer than scheduled (in 3 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Lead service attendant

    Former Employee - Lead Service Attendant  in  Boston, MA
    Former Employee - Lead Service Attendant in Boston, MA

    I worked at Amtrak full-time for more than 10 years

    Pros

    excellent pay and benefits. Working in a fast paced environment. Company runs on seniority. Travel to many different cities

    Cons

    long working hours constantly on your feet. working weekends and holidays. Too many managers you have to report to.

    Advice to ManagementAdvice

    Too much politics and bureaucracy. Managers are more concerned with holding their own position.

  2.  

    Mechanical Engineering Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanical Engineer  in  Wilmington, DE
    Former Employee - Mechanical Engineer in Wilmington, DE

    I worked at Amtrak as an intern for less than a year

    Pros

    My boss was great and most of the engineering staff is. Every engineer I met i really liked, but the other people were not cooperative. The compensation was comparable with other internships.

    Cons

    this company is going downhill fast. The engineers are not well respected especially from the general foreman and other management. The limited power of engineers is bad. I know the full time benefits are becoming very bad, especially healthcare. The union is very hard to work with and the inefficiency of the company is the problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Poorly structured company, very corrupt in career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Railroad Conductor  in  New York, NY
    Current Employee - Railroad Conductor in New York, NY

    I have been working at Amtrak full-time for more than 5 years

    Pros

    Pension, Pay, good entry level employer, training provided. Lots of overtime for operations employees, ability to meet lots of people from all different areas of the country. Travel benefits (whatever is left of that)

    Cons

    Compensation is fast declining, operations employees work in hideous conditions. No sick time, corrupt union, very political. No recognition given to employees for jobs well done, very few areas for promotions unless you know the right people. No support for the working man and woman. Morale very low

    Advice to ManagementAdvice

    Take feedback from the men and women in the field on how to improve service. Better vetting process for promotions, recognition for outstanding work, better conditions for resting crews. More accountability for underperforming managers,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Non-Agreement Employee Perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Washington, DC
    Current Employee - Accountant in Washington, DC

    I have been working at Amtrak full-time for more than 5 years

    Pros

    1. Work-life balance (keep in mind that not all departments allow this)
    2. Better-than-average job security (as of the date of this review)
    3. Free or discounted train travel (personal and business) for employee and immediate family
    4. Just implemented performance-based bonuses (contingent upon meeting net loss reduction and customer satisfaction goals set by senior management)
    5. My compensation based on my job description exceeds my expectations

    Cons

    1. Silos - makes cross-functional team projects extremely challenging
    2. Accountability - Amtrak has stated in its long-term strategic plan to hold its departmental functions more accountable in regards to budgetary spending, but there is still a very long way to go
    3. Benefits - retiree benefits (pension and retiree medical) could go away in the near future
    4. Politics and agendas that cascade from Congress and the FRA do impact Amtrak's culture
    5. Overlap and Redundancies in administrative processes negatively impact performance goals and efficiencies

    Advice to ManagementAdvice

    Stay the course with the strategic plan. Enforce integrity and accountability by removing anyone that stands in the way of progress (regardless of tenure at Amtrak or railroad experience). Silos need to be torn down and all Amtrak functions should strive for company-wide organizational goals. We need to work together!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    A True Middle Class Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Baggage Lead  in  Seattle, WA
    Current Employee - Baggage Lead in Seattle, WA

    I have been working at Amtrak full-time for more than a year

    Pros

    • Above average pay.
    • Excellent health coverage.
    • Job security.

    Cons

    • Poor management.
    • No work/life balance.
    • Very little room for growth.

    Advice to ManagementAdvice

    Respect our union's laws. Make changes that will boost our company's efficiency but never at the expense of our workers. Do not make our company's bottom line a major priority. Amtrak was not created to be profitable but rather to provide valuable transportation infrastructure. We understand Amtrak is threatened on a yearly basis by budget cuts and local governments but there are many things that can be done to manage our resources better and it does not imply cutting jobs.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Amtrak

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Pros

    We are a national railroad. Amtrak is a great place to work, with many talented people.

    Cons

    I have no cons to report with regard to my experience at AMtrak.

  8.  

    Amtrak a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Ticket Clerk  in  Oakland, CA
    Current Employee - Customer Service/Ticket Clerk in Oakland, CA

    I have been working at Amtrak full-time for more than 5 years

    Pros

    The Pay here is great.

    Cons

    The Hours are not flexible

    Advice to ManagementAdvice

    Should implement profit shares.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    New a dull moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak full-time for more than 10 years

    Pros

    Good pay. Good benefits. Retirement at 60.

    Cons

    Too many new people in high level positions. They don't know the railroad.

    Advice to ManagementAdvice

    Get out of the office.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Workstyle at Amtrak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect  in  Washington, DC
    Current Employee - Architect in Washington, DC

    I have been working at Amtrak as a contractor for more than a year

    Pros

    Good Company, Career Growth, Good Pay, Job Security

    Cons

    Budget Issues every september, commuting to DC is biggest negative

    Recommends
    Positive Outlook
  11.  

    Annual Performance Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Mnager-Finance  in  Washington, DC
    Former Employee - Project Mnager-Finance in Washington, DC

    I worked at Amtrak full-time for more than 3 years

    Pros

    Very little paperwork to elaborate on the past hers.

    Cons

    Focus entirely on employ - no 360 degrees reviews.

    Advice to ManagementAdvice

    Treat reviews as important and not just "something we need to do."

    Recommends
    Neutral Outlook
    Approves of CEO

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