Ancestry.com Reviews

Updated April 22, 2015
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4.0
107 Reviews
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Ancestry.com President & CEO Tim Sullivan
Tim Sullivan
64 Ratings

Pros
  • The SF atmosphere is very friendly and there is a good work-life balance (in 12 reviews)

  • The benefits are good and people are very friendly (in 6 reviews)

Cons
  • If you are looking into member services(the call center) the company culture is completely different (in 5 reviews)

  • Notice the only ones who rate the company high is upper management (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    An awesome company with a great environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Ancestry.com as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work Life Balance
    Environment
    People
    Pay
    Time Off Policy
    Culture
    Co Workers

    Cons

    Opportunity for Growth
    Competitive
    Slow Moving
    Lack of appreciation
    Inefficiency

  2. Good place little opportunity for career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ancestry.com full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good culture, Great people, Great Product.

    Cons

    Pay levels are low, Career tracks are lacking, Lack of leadership in various parts of the company.

    Advice to Management

    Create some pathways for internal growth and pay your employees what they are worth. You lose a lot of good people because you wont work to keep them around..

  3. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ancestry.com full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ancestry has a very cool product that is easy to love. The company seems to do well even in recessions.

    Cons

    The company still operates like a start up in some ways. Things are a little loose and the internal systems of the company do not work together as well as they should.

    Advice to Management

    I feel that overall the leadership team at Ancestry has done a fabulous job, but we still have a long way to go.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall a great company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ancestry.com full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They treat their employee's well. The salaried positions seem to have it better, the hourly is getting better. Great benefits, gym reimbursements, wellness program, LOTS of PTO and holiday pay.

    Cons

    I worked in a department where there wasn't much room for growth, hence finding employment elsewhere. I was also about to cap out on my pay increase, could have applied within a different department, but chose to look elsewhere for other reasons not pertaining to the company.

    Advice to Management

    The higher ups need to be more aware of how much the hourly, lower-paid employees do.

  6. Great People, Products, and Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ancestry.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It is great to be a part of Ancestry's mission to help everyone discover, preserve and share their family history. Great people to work with and competitive benefits.

    Cons

    Upper management could do a better job with transparency and implementing feedback from employees, but this is true with most companies.

  7. Great Place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ancestry.com full-time

    Pros

    flexible work environment, good coworkers for the most part. Fun place to build experience with new technology.

    Cons

    Some people stay employed here too long, as in they should be fired but are not.

    Advice to Management

    Be more open and transparent about company goals and devise plans for accountability within each team.

  8. Best place I've worked in 15 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ancestry.com full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work life balance.
    Good business interaction.
    Competitive Salary.
    Self-driven environment.

    Cons

    Onsight cafeteria does not provide many options, and a repetitive menu.

  9. Helpful (1)

    Document Preservation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ancestry.com part-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Fun work environment, try to show appreciation for employees

    Cons

    Impossible to move up in the company, unrealistic expectations, can't ever get time off (but also can never move up to full time)

    Advice to Management

    Parties are nice, but benefits and full-time jobs are better.

  10. It has been a good experience. The people I work with are great and the culture here is amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Orem, UT
    Current Employee - CSA in Orem, UT

    I have been working at Ancestry.com full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It has been a good experience. The people I work with are great and the culture here is amazing. They offer just about every benefit that I could think of which is great.

    Cons

    The pay is not amazing for starting out. The information that you have to know is quite extensive. They should offer a raise to you after you finish training which is a month long.

    Advice to Management

    It would be nice to get a little bit more commission. Upsetting can be difficult and as such having a better intensive would be nice.

  11. Helpful (1)

    Great if you are content with just collecting a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Ancestry.com

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly people
    Great work/life balance
    Catered lunches on Mondays

    Cons

    Not a lot of transparency
    A lot of ideas not a lot of execution

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