Angie's List

  www.angieslist.com
  www.angieslist.com

Angie's List Reviews

Updated December 16, 2014
Updated December 16, 2014
163 Reviews
3.3
163 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Angie's List CEO Bill Oesterle
Bill Oesterle
113 Ratings

Review Highlights

Pros
  • The people are great and lifelong friendships were made (in 10 reviews)

  • Laid back dress with great pay for a call center (in 17 reviews)


Cons
  • Only get promoted if you are friends with upper management (in 7 reviews)

  • They say service providers don't have to pay to be on the list - well now they have to pay (in 6 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Good Place To Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ad Sales Representative in Indianapolis, IN
    Former Employee - Ad Sales Representative in Indianapolis, IN

    I worked at Angie's List

    Pros

    Great people, culture, and compensation

    Cons

    With growth comes headaches. Also, the financial experts and the news coming from that can be a little unsettling.

    Advice to ManagementAdvice

    Keep up the culture, but choose carefully who gets promoted

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good company, campus culture, achievable sales metrics and good income

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Indianapolis, IN
    Current Employee - Sales Consultant in Indianapolis, IN

    I have been working at Angie's List

    Pros

    Work-life balance, good compensation for work performed, laid back office culture.

    Cons

    Penalties for noncompliance of information that was not provided before hand or had changed. A lot of breakdown in communication channels.

    Advice to ManagementAdvice

    Communication is key

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good place to work, good pay, not for weak willed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Angie's List

    Pros

    Good pay when successful, make your own schedule sort of

    Cons

    Very hard sales. Getting very corporatey

    Advice to ManagementAdvice

    Higher base pay. Lower goals.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Still not profitable two decades on...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Sales in Indianapolis, IN
    Former Employee - Member Sales in Indianapolis, IN

    I worked at Angie's List full-time (more than an year)

    Pros

    Good company culture-although not nearly as good as two or three years ago. Good place to learn sales. Good work life balance. It's 40 hours a week, never more or less. Great benefits including 20 paid days off right from the jump. Young, attractive workforce. Good pay for work in a call center--IF you hit your sales numbers. Mostly warm leads, as you are only taking inbound calls. On site fitness center with a personal trainer. It's sort of downtown, but not really.

    Cons

    It used to be a lot of fun but now the managers are really hard driving and it's like any other call center job. Insurance sales industry-like turnover. No control over schedule whatsoever, even if you are a top performer with tenure. The time off is great but expect to be denied your PTO request by the clueless scheduler. If you have young children and need child care look elsewhere because your schedule changes day to day and week to week. In member sales it seems like there are 5 or 6 people who are truly professional and strive to do well, the rest of the team seems more interested in collecting their base salary and skating by on the performance metrics each month. One of the most frustrating things for sales reps is that virtually every call counts as a sales opportunity and will count against your close rate if you don't sell it. Wrong number dials, people who thought they were contacting a local business, people who have needs which AL doesn't cover--they all count against you. Management is incompetent at most levels. Too much turmoil is what caused me to leave. In August the company laid off 100 employees. In September, a story "leaked" that they were shopping the company. In October, they announced they were hiring 500 new employees. What is going on there!?!? I truly believe that not one individual in the entire organization knows where Angie's List is going to be in two years, let alone five. Listen to one of Bill and Angie's earnings calls with investors-- they're clueless. It truly is hard to believe that this company is run by two Harvard MBA's.

    Advice to ManagementAdvice

    Open your eyes and realize that the pay for reviews subscription model is going the way of the dinosaur. Yelp is free and is totally dominating you. Quit taking money from the city, and expanding operations when you can't turn a profit. Hire good sales people and invest in them instead of just firing and hiring another warm body off the street. Get away from the close rate metric as it just causes stress and frustration for your reps. Management should really just sell this company as they have proven completely inept at ever making money for their investors. The profitability ship sailed years ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good People, Bad Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Angie's List

    Pros

    Room to advance, great coworkers, decent pay

    Cons

    Bad leadership, inconsistent policy enforcement, you have to know someone to be heard or move up in this company

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Smoke and mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Angie's List full-time (more than 3 years)

    Pros

    Fun environment, some great and innovative people

    Cons

    no stability, poor leadership in key departments, right hand doesn't know what the left is doing, mixed messages, micro management, no growth opportunities, favoritism, nepotism, high turnover

    Advice to ManagementAdvice

    It's hard to trust a company with a core value of "be frugal" that doesn't make a profit. I know you have to spend money to make money but not for almost 20 years. The facts are: Investors are losing interest, our stock prices are tanking, top talent is leaving.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good challenging experience.

    Current Employee - Ad Sales Representative in Indianapolis, IN
    Current Employee - Ad Sales Representative in Indianapolis, IN

    I have been working at Angie's List full-time (more than an year)

    Pros

    Freedom of hours..... easy to achieve training

    Cons

    Getting people on the phone

    Advice to ManagementAdvice

    N/A

  9.  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Angie's List full-time (more than an year)

    Pros

    It offers a great work environment. There is a lot of focus on health and wellness. Managers are accessible and concerned about employee growth.

    Cons

    As the company continues to grow, it is becoming more "corporate."

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Company is perfect for some people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Angie's List full-time (more than an year)

    Pros

    The work environment is fast paced and challenging. People work hard, but also find time to relax and have fun. I felt like I worked with intelligent people who were motivated to do a good job. Benefits are excellent, good insurance with plenty of vacation time. Good work-life balance, plus you can wear jeans every day to work.

    Cons

    Constant changes in the organization, constant restructuring. This includes who you work for, the software you may be using or developing in and where you sit. The physical work environment is something to be desired. If you are thinking about working here, ask what building you'll be working in and where you'll be sitting because some buildings are in better shape than others. Although keep in mind that they move employees around constantly to different locations. Also, pay is not as competitive as other companies and turnover is high. If you're open to a fast paced, changing environment, a lot of social events available for employees, good benefits, but not necessarily looking to make a lot of money, then this place is for you. And...if you're straight out of college, then I would definitely recommend working here to jump start your career.

    Recommends
    Neutral Outlook
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Indianapolis, IN
    Current Employee - Customer Care Representative in Indianapolis, IN

    I have been working at Angie's List full-time (less than an year)

    Pros

    I love working here. The pay is good and the workplace is phenomenal. Employees have a lot of power to do their work without constantly checking in with superiors. The environment is fun and low pressure and basically all coworkers are friendly and ready to help. There is certainly emphasis on community and teamwork. Time off is generous and easy to schedule. There are a lot of advancement opportunities if you're willing to work!

    Cons

    Weekend and late hours are less than ideal. It's not necessarily a con, but things change a lot so be ready to be flexible! Another potential negative based on your work style is the freedom in the workplace. It can be just enough rope for some to hang. Be prepared to manage your day and ensure you get your work done. There will not be a manager cracking the whip, but you will be expected to keep up regardless.

    Advice to ManagementAdvice

    Change is constant (which is fine!) but these changes are not always well communicated. I often find that among various employees there are various levels of information which can cause some confusion about which information is current.

    Recommends
    Positive Outlook
    No opinion of CEO

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