Angie's List
3.2 of 5 120 reviews
www.angieslist.com Indianapolis, IN 1000 to 5000 Employees

Angie's List Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.2 120 reviews

                             

67% Approve of the CEO

Angie's List CEO Bill Oesterle

Bill Oesterle

(91 ratings)

54% of employees recommend this company to a friend
120 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Angie's List pays well if you're a top performer and it is a relaxed work environment"
    in 13 reviews
  • "The people are great and lifelong friendships were made"
    in 7 reviews
Cons:
  • "Service providers believe that we strong arm them into buying"
    in 5 reviews
  • "You are a number to HR and upper management/directors"
    in 5 reviews
  • Show more review highlights

Reviews

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    • Approves of CEO

     

    One of the best

    Member Care Representative (Current Employee)
    Indianapolis, IN

    ProsGreat schedule
    Decent starting pay
    SOME advancement opportunities
    You can go right to Angie herself and talk to her.

    ConsManagers not really around to assist you.
    Warning system prevents you from transferring departments, even if you know you will be better in another department.

    Advice to Senior ManagementLess meetings and more floor time. Training could be a little better in regards to not just throwing everything right at a new employee all at once.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Angie's List is one of America's fastest growing companies. Love the corporate culture here.

    Big Deal Consultant (Current Employee)
    Indianapolis, IN

    ProsThe best reasons to work at Angie's List is the laid back atmosphere and the updated corporate atmosphere. Managers here are focused more on results and less on whether you wear a tie to work or not.

    ConsNothing significant. Parking is an issue at times. Other than that there is nothing too bad about working here. Overall everything is good.

    Advice to Senior ManagementEven though the company is now publicly traded, I think Angie's List is successful because they care about their employees and I think that should remain the focus moving forward.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not a place to settle in

    Data Verification Specialist (Former Employee)
    Indianapolis, IN

    ProsGood culture, events,extracurricular activities, casual atmosphere, and dress code.

    ConsLack of strong leadership, low pay for the work, lack of consequences for bad behavior and double-standards. How well you do really depends on who you know, or how well-liked you are. It needs to catch up with its own growth. Good people but unfortunately lots of turnover. Your overall experience with AL changes drastically on what dept you are in.

    Advice to Senior ManagementTreat your employees equally.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Fun place to work.

    Member Service (Former Employee)
    Indianapolis, IN

    ProsThis company is a great company to work for. They don't discriminate against anything; the more tattoos you have, the more extreme your hair color is helps you obtain a job with Angie's List. They want everyone to be themselves and make coming to work fun.

    ConsYou are expected to make a $500 monthly bonus every month or you go into a series of warning cycles that are impossible to claw your way out of. You can transfer to any part of the company one you have been in the position for at least 6 months. They have so many rules and regulations that they will search for a reason to fire you. You must be open to change. They will reward you if you can make it, but if you start slipping in the rams of your fellow colleagues they will just overlook you.

    Advice to Senior ManagementAdvice to management? Well...there needs to be a management structure first. When you have to continuously surpass your direct supervisor to get any questions or issues resolved then there is no need for the assistant managers. You can save a lot of money by firing them all.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Strategic Account manager

    Advertising Account Manager (Current Employee)
    Indianapolis, IN

    ProsYou have the ability to make your own your schedule, if you hit your numbers. The pay and compensation are pretty good.

    ConsCommunication among the company is terrible. Senior management is weak, and director management is even weaker. The facilities are in poor condition.... Hot in the summers, and cold in the winter. There is nothing in the future pipeline... maybe international expansion if they can get their act together.

    Advice to Senior ManagementCommunication among the company is terrible. Senior management is weak, and director management is even weaker.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great Idea poor implementation

    Ad Sales Manager (Former Employee)
    Indianapolis, IN

    ProsNo rules, if you know the right people you can make a lot of money.

    ConsNo rules. Your career and finances are based on who you know and nothing else.

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

     

    A great company but could use better management.

    Member Service (Former Employee)
    Indianapolis, IN

    ProsThe company atmosphere is amazing, there is always something fun going on and the company really seems to care about their employees. Angie herself comes around to check on everything (I wasn't there a full year and I saw her twice). I can't say enough for the culture of the company. It puts their employees first.

    ConsSometimes the management just flat out ignores employees, it can be really frustrating.

    Advice to Senior ManagementPlease get more detail oriented managers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    NOT the company it once was...you are merely an expendible number

    Advertising Account Manager (Former Employee)
    Indianapolis, IN

    ProsFlexible schedule, on-site sales training, you can wear gym clothes or pajamas to work if you choose, free access to gym and personal trainer, a lot of great people to work with in various departments. Benefits are average (except the 401k plan which is generous once you're eligible).

    ConsWhere to begin...when I started in account management, the company truly valued the hard work it's employees put in. Your effort was recognized and merit-based performance often led to promotions if you consistently exceeded your monthly goals. Yes - you USED to be able to make good money here, but now...it has become a matter of who your manager is and where your markets are that determine your financial success and longevity at this company.
    The office conditions in many buildings on campus are very bad...some bordering on dangerous. There are two buildings on campus that I worked in were many co-workers all complained of sinus and breathing issues. You're sitting in dilapidated, stained chairs (usually broken) and your desk might be a door on it's side. The "cubicle" walls aren't even attached.
    Turnover is extremely high so be prepared for that. Unfortunately, I've seen so many quality employees get fired or leave the company altogether because they had a bad month or two or they were just miserable from the stress and working conditions.
    For someone straight out of college, it is possible to do well here, but it definitely can be an uphill battle. Some managers definitely play favorites and promotions are often more based on who you know versus merit. Many accounts will tell you how frustrated they are by constantly getting a new account manager or rep every couple of months. Therefore this can tend to lead to a lack of confidence from the customers' perspective in both the product (advertising) and the company. Overall - this is a place to get a job - a stepping stone if you can hack it...but I wouldn't recommend a career here - at least not in sales.

    Advice to Senior ManagementStop playing favorites! Recognize your true talent and work to retain them instead of just firing them if they happen to have a couple of bad months. Retaining and re-training is much more cost efficient. Managers need to be taught how to manage - not just promoted because they performed well in their prior positions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    OK job for recent grad with no outside work responsibilities

    Advertising Sales Consultant (Former Employee)
    Indianapolis, IN

    ProsCasual dress code, onsite gym, health and fitness programs and onsite personal trainer, laid back and fun office environment, most employees are nice

    ConsYour health benefits are terrible, and the premiums are high. Couple this with an extremely low base pay, and if you have anyone other than yourself on your plan, you will be taking home peanuts after this and taxes. This job is good for young people who have little to no outside work responsibilities. If you have a child in school/daycare, a spouse, family, etc, that require you to work "normal" hours, you will not succeed. Managers want you in your chair 12+ hours a day, but you'll only get paid for 8. You do get 20 days of PTO, but you if you take them, for any reason, it will be held against you. You will be expected to work late nights and Saturdays if you want to "succeed". The compensation plan is a joke, as is the warning cycle. The warning cycle exists to scare people, and at the end they will fire who they want to fire, and keep who they want to keep.

    There is zero communication within upper management and less, if possible, from management to reps. No one ever has any idea what was going on. The motto seems to be, "That's Angie's List", meaning the company would rather embrace poor communication and no structure instead of implementing changes that would help its employees and its growth.

    One of Angie's List core values is "Be frugal" which they exercise in choosing the worst buildings in the city. In every office I worked in there were mice and other rodents, insects, and no climate control. If it was cold outside it was cold inside, and vice versa.

    Unfortunately, the company has a very "fraternity" feel to it, meaning it promotes based on camaraderie and sales merit instead of management experience and potential. As a result, most managers have no clue how to lead and manage a team. Suffice to say, being a good sales rep DOES NOT mean you will be a good manager. Most managers spent their days shooting the breeze, taking tons of smoke breaks, and playing on the Internet. When they do decide to manage, prepare to be micromanaged to the extreme, with hour long "call blitzes" in which you are yelled at if you get out of your chair.

    The cold calling itself is tedious and exhausting, with most companies having been called for years. They either do not answer or hang up on you immediately. Management then wants you to use Google voice or purchase a "spoof" card to get the service provider to answer. These tactics are shady at best. The territory is extremely over-saturated, and you are expected to call repeatedly, in spite of the service provider showing no interest.

    If you are a recent college grad looking for a fun work environment and a starter job, and you have little to no responsibilities outside of work, you can do decently well here if you are willing to work for it, but it won't be easy. Otherwise, I recommend choosing another company to work for.

    Advice to Senior ManagementCommunicate better with each other and your employees. Instead of monthly quotas, consider making the goals quarterly with monthly expectations. Listen to employees. Actually use your "happiness" department for what it says it's there for. You need a total re-haul of how territory/service providers are handled. Don't give PTO if you don't want your employees to take it. Better transparency in the interview process, in re compensation and schedules. Better on-going training for reps. Promote managers who can actually manage.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Good Place to work if you are not very ambitious

    Anonymous Employee (Current Employee)

    ProsVery relaxed, informal, friendly atmosphere. Flexible hours of work.

    ConsNot at all professional. Very disorganized and work can get very chaotic, challenging and frustrating. Too much change and experimentation.

    Advice to Senior ManagementShould have a game plan and a strategy before making random changes. When you recruit really good candidates you should work also in retaining them.

    No, I would not recommend this company to a friend

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