Anthem Blue Cross and Blue Shield

www.anthem.com
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Anthem Blue Cross and Blue Shield Reviews

Updated July 27, 2015
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3.1
Rating Trends
Recommend to a friend
Approve of CEO
Anthem Blue Cross and Blue Shield President/CEO Joseph R. Swedish
Joseph R. Swedish
8 Ratings

Pros
  • Pretty good benefits and decent salary (in 6 reviews)

  • Great pay, great benefits, gereat location (in 5 reviews)

Cons
  • Their upper management is out of touch with employee concerns and issues with management (in 2 reviews)

  • poor wages, unfair ranking system, little respect from management, hostile work environment (in 2 reviews)

More Pros and Cons

127 Employee Reviews

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  1. Solid company with lots of growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Clinical Liaison
    Former Employee - Provider Clinical Liaison

    I worked at Anthem Blue Cross and Blue Shield full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent new hire training, advanced virtual meeting capabilities with provider offices, great team environment, promotes from within, benefits consistent with other insurance groups

    Cons

    Rolled out a program (value based care vs volume) before systems/policies in place to support it, backtracking rather than forward looking. Overlapping responsibilities with other team mates, caused confusion at times. Double documenting was overwhelming, difficult to see how it would translate to program success

    Advice to Management

    It's OK to build the plane before you fly it. Anthem is a great company to work with/for, you hire the best talent!


  2. Helpful (1)

    Claims Processer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor/Analyst in Portland, ME
    Former Employee - Claims Processor/Analyst in Portland, ME

    I worked at Anthem Blue Cross and Blue Shield full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent training, great group of people. Hourly quotas are not hard to reach. Great wellness programs. Cafeteria is well-stocked with healthy options at a lower cost.

    Cons

    Managers tend to micromanage. Pay is very low, and considering this a major health insurance company, insurance is expensive with very high deductibles.

    Advice to Management

    Offer higher starting pay, upgrade insurance options, and allow more autonomy.


  3. Former Health Educator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Educator in Atlanta, GA
    Former Employee - Health Educator in Atlanta, GA

    I worked at Anthem Blue Cross and Blue Shield full-time (More than a year)

    Pros

    Compensation was great with Anthem and my direct managers and leads were always helpful.

    Cons

    Working on a dialer with scheduled breaks was not great. The metrics were too tight when it came to breaks. Also changes with the performance metrics in my opinion made it more difficult to perform well.

    Advice to Management

    The dialer needs to go the particular program I worked with can work well without it being a virtual call center. Anthem needs to upgrade their programs to allow more technology based program. Using apps, IM, and email to communicate with members.


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  5. Decent Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ccr1
    Former Employee - Ccr1

    I worked at Anthem Blue Cross and Blue Shield full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked for Anthem for almost a year in one of their call centers for Medicaid. Decent company with opportunities to grow since they love to promote from within.

    Cons

    Pay was not great and at the time of my employment the Quality Audit process was a bit subjective/sketchy.

    Advice to Management

    Listen to the Customer Service Reps and their concerns. They are the one's who are keeping the company afloat.


  6. Operations Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Tech in Harrisburg, PA
    Current Employee - Operations Tech in Harrisburg, PA

    I have been working at Anthem Blue Cross and Blue Shield full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    My salary is excellent and Anthem does offer many great benefits such as work from home, ability to make up time, free higher education through College of America, and amount of vacation days.

    Cons

    The maternity policy at Anthem is not good. 6 weeks for regular birth or C-section. The first week must use vacation days. It's not full pay and I didn't get a paycheck until I came back to work because HR wouldn't work with my doctors office. It by far was the worst experience I've ever had working for a company, the struggle to get HR to acknowledge receipt of paperwork that my doctors office sent repeatedly every day for weeks to them. Many companies are now updating their maternity benefits and I feel Anthem needs to update theirs to be competitive in the corporate world.

    Advice to Management

    Please, please consider a new maternity policy. This by far is the worst "benefit" offered to employees. Mothers should be allowed more time to bond with their new children. It has been shown to increase the retention of female employees and make companies have higher quality employees.


  7. Not too bad

    Former Employee - Customer Care Advocate I in Houston, TX
    Former Employee - Customer Care Advocate I in Houston, TX

    I worked at Anthem Blue Cross and Blue Shield full-time (Less than a year)

    Pros

    Everyone was nice to work with except for the other locations employees in the Richmond office......they were a bit nasty.

    Cons

    Unorganized and uninformative. You didnt know what was going on until long after it was all said and done

    Advice to Management

    Be more supportive and show some appreciation. I never received any quality feedback while working here at Anthem.


  8. Pharmacy Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Anthem Blue Cross and Blue Shield

    Pros

    Benefits, hours, the pay is decent raises once per year

    Cons

    Not applicable no cons to speak of


  9. What use to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Anthem Blue Cross and Blue Shield full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Excellent enterprise structure and overall culture. However, many divisions are dead ends with low glass ceilings.

    Cons

    lack of employee development and competitive compensation. Company has greatly reduced benefits such as 401K and ESPP plans.


  10. ANTHEM BCBS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Agent in Cincinnati, OH
    Current Employee - Licensed Agent in Cincinnati, OH

    I have been working at Anthem Blue Cross and Blue Shield (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great location and stable company.

    Cons

    Major lack of communications and disorganization in management. Will tell you one thing and do another.

    Advice to Management

    Stop treating people like a number and just be honest.


  11. Process Improvement Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Improvement Director in Indianapolis, IN
    Former Employee - Process Improvement Director in Indianapolis, IN

    I worked at Anthem Blue Cross and Blue Shield (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits, Can often work from home Encouraged to transfer internally

    Cons

    Many positions are stressful doing to tightening demands Raises are limited in most cases

    Advice to Management

    Listen to the associates



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