Aon Hewitt Reviews

Updated April 13, 2015
74 reviews filtered by
  • Orlando, FL Area
  • Any Job Title
2.5
74 Reviews
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Aon Hewitt CEO Kristi Savacool
Kristi Savacool
23 Ratings

74 Employee Reviews

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  1. benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Orlando, FL
    Current Employee - Customer Service Associate in Orlando, FL

    I have been working at Aon Hewitt

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Productive learning experience need to be able to learn fast..

    Cons

    Low moral, unsupportive managment demands not realistic.

    Advice to Management

    Professional support and understanding would be nice

  2. Customer Service People Mill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Orlando, FL
    Current Employee - Senior Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great concept and huge company

    Cons

    Huge turn over, low pay, poor working conditions

    Advice to Management

    Change hiring practices for supervisory staff and train for competence

  3. Helpful (1)

    This company rewards its employees based on stats, not performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You will gain a lot of experience here. I am skilled for health, 401k, and pension.

    Cons

    The workload is too great and is not evenly distributed. The pay is less than desirable.

    Advice to Management

    Please allow some flexibility for employees who have a proven record of going above and beyond with service. They should not be overlooked for a raise because they were 1/10% below one stat requirement. It discourages them from being engaged and caring about the customers.

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  5. Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Specialist in Orlando, FL
    Current Employee - Delivery Specialist in Orlando, FL

    I have been working at Aon Hewitt full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Positions in this division provide safe employment that allows for time outside of work. Virtual options are available which is nice and flexible.

    Cons

    The company has very little culture and lacks engagement. Not a place for young ambitious people. You must be excited by slow growth and benefits most positions with this company.

    Advice to Management

    Improve colleague engagement to make people feel like they are part of a team and not just an individual sitting at a desk in a cube all day.

  6. The worst company out there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay checks that's all that's good about this company , but not worth it . I left once I got a better offer !!!!!!!

    Cons

    Managers do not care about you
    You barley see your managers
    Not a good environment to work in
    All you hear is other co workers talk bad about the company how they hate it .
    Case managers give you confirming information , all of them are trained differently and know different information . Then you get in trouble when you go by what they say .
    Case managers sometimes give you attitude like they don't want to help you when that's there job .
    This company is so pathetic there asking employees to find people to work there

    Advice to Management

    Learn your job, be fun , more willing to help and get off your butts and walk around and help !!!!!!!

  7. Not very positive...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Operations Manager in Orlando, FL
    Former Employee - Benefits Operations Manager in Orlando, FL

    I worked at Aon Hewitt full-time (more than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Excellent health and welfare benefits

    Cons

    No work/life balance and compensation was not very good.

  8. Inconsistent and unorganized. Customer service representatives are not valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice scenery, cafeteria, and Starbucks.

    Cons

    Low salary. Inadequate training. Low advancement opportunities.

    Advice to Management

    Adding value to employees would go a long way.

  9. Customer Service Reps Are Treated Like Animals

    Former Employee - Customer Service Associate in Orlando, FL
    Former Employee - Customer Service Associate in Orlando, FL

    I worked at Aon Hewitt

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy To Get Hired. If you have a 9th grade education level, you'll get hired. If you desperately need a job, it's better than collecting unemployment.

    Cons

    Customer Service Reps treated like beasts of burden. Tedious, stressful procedures for garbage pay. Hiring the dregs of society for these position is the norm since no one with any sanity would tolerate this nonsense.

    Advice to Management

    Don't treat grown men and women like 9 year olds. Maybe your employee turnover rate wouldn't be to the moon.

  10. Helpful (3)

    Customer service rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits are good, 401k and company match... Health benefits are good. Actually is one of the better call centers to work for.

    Cons

    Can be stressful at times taking back to back phone calls.

    Advice to Management

    Hire more people to take calls if you want quality scores to go up.

  11. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits, paid vacation weekends off

    Cons

    Benefits keep going up year to year

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