Aon Hewitt Reviews in Orlando, FL

Updated October 8, 2014
Updated October 8, 2014
1,211 Reviews
3.1
1,211 Reviews
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Aon Hewitt CEO Kristi Savacool
Kristi Savacool
325 Ratings

Review Highlights

Pros
  • There is ample room for growth and the company seems to really respect work-life balance (in 173 reviews)

  • Flexible work schedule where you can work from home or remotely (in 56 reviews)


Cons
  • Work Life balance gets a little skewed at times, but the management ensures full flexibility (in 72 reviews)

  • No work / life balance expect to work holidays (in 18 reviews)

More Highlights

58 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Place To Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Orlando, FL
    Current Employee - Customer Service Associate in Orlando, FL

    I have been working at Aon Hewitt full-time

    Pros

    The pay was good for a call center. Weekends off is always great! There is always help available from managers and coworkers as well. They have potlucks and other activities throughout the year to keep you motivated. Good Training.

    Cons

    Everything is closely monitored as far as performance on calls. ATTENDANCE POLICY SUCKS, VERY STRICT ON ATTENDANCE and they do not work with schedules as far as school etc.

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work customer service. training program is very good. Allot of politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Orlando, FL
    Former Employee - Customer Service Professional in Orlando, FL

    I worked at Aon Hewitt full-time (more than 3 years)

    Pros

    steady pay and mostly everyone is nice.

    Cons

    Allot of corporate politics, dog eat dog mentality for most. not really that fun of an atmosphere anymore but use to be depends on the team you get on.

    Advice to ManagementAdvice

    Develop your reports for advancement. Create fun atmosphere not a stale one.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    YSA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL

    I worked at Aon Hewitt full-time (more than 3 years)

    Pros

    There is an abundance of training although the trainers do not always know what they were talking about.

    Cons

    YSA does not treat their employees (read: CSAs) as professionals. There is very little room to grow within the department itself. Strict penalties for missing one day of work, and very little understanding in cases of emergency. YSA has lost so many top talented people because of the low moral.

    Advice to ManagementAdvice

    An increase in compensation is necessary if you want CSAs to enjoy what they are doing, and do it to the best of their ability. Get rid of the "it's who you know" mentality. This exists everywhere of course, but multiply that by 100 and you have YSA.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good Opportunity for New College Grads... Not so much for Experienced Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Orlando, FL
    Former Employee - Systems Analyst in Orlando, FL

    I worked at Aon Hewitt full-time (more than an year)

    Pros

    Provides good experience for new college graduates in a corporate environment. Also good exposure to product/project management processes and how it affects all levels (From the Client Team/BAs to LSA & SAs and finally to SCAs). The Onboarding process was also pretty good and engaging, ramp up time wasn't as long as expected. Good diversity of professionals from varying ages and backgrounds.

    Cons

    Proprietary systems and tools do not provide future job/career marketability. Work Life balance can be challenging during busy months and overtime/working off hours comes off as being 'volun-told' rather than 'volunteer'

    No opinion of CEO
  6.  

    Great until the bullying started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Orlando, FL
    Current Employee - Team Manager in Orlando, FL

    I have been working at Aon Hewitt full-time (more than 10 years)

    Pros

    Pay. 401k match is great.

    Cons

    The management. As a current manager Team Manager I see how someone is attacked and bullied for how they dress or their age due to being younger. This is wrong. Management is worse than the customer service reps.

    Advice to ManagementAdvice

    Look at what your reps are saying about their manager not a disgruntled employee. GMs should be people managers first before even considered. Unfair treatment for flexing time off, working from home. Some managers are allowed others are not depending if your GM likes you.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Awful Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Setup Configuration Specialist in Orlando, FL
    Current Employee - Setup Configuration Specialist in Orlando, FL

    I have been working at Aon Hewitt full-time (more than an year)

    Pros

    1. Cafeteria
    2. Clinic on site
    3. Starbucks on site
    4. Benefits (not great benefits, but you have healthcare, 401k retirement, PTO, etc... some employers don't offer that)
    5. Flexible hrs (you can arrange your schedule with you mgr. as long as you do 40 hrs. they don't mind when you come and go to the office)

    Cons

    1. Proprietary software and tools that can only be used at Aon and does not translate well outside the company. (Good luck explaining TBA and tools to someone in a job interview outside of Aon)
    2. Very old technology (just recently migrated to Windows 7)
    3. Zero incentive and motivation to perform. (Not eligible for bonus, and annual raises if you are lucky. It does not matter how hard you work or well you perform raises are rare and highly regulated)
    4. The Training is some of the worst I have ever experienced. (Senior staff get mad we don't know the procedures or answers but they were never shown to us in the first place.)
    5. Work load distribution (AE is intense and you will have many late nights at the office, however the rest of the yr you are sitting at your desk counting the hrs go by)
    6. Salary - it does not matter if you have a graduate degree or certifications you get the same salary as a kid straight out of school with a BA degree.
    7. SCS can't get laptops. We can't work from home like everybody else. Although the rest of the team maybe virtual and work from home, we need to show up at the cubicle in the office everyday. (Yes, on calls I can hear you walking your dogs and playing video games).
    8. Repetitive and boring work
    9. No input on decisions, travel, or contact with clients on projects
    10. Career development and growth stinks. There is very little mobility and freedom in the company. Your choices are to become a Systems Analyst which does not look like fun.

    Advice to ManagementAdvice

    The technology being used is a joke and behind with the times. Get senior employees to give training in the empty conference rooms not being used and share the knowledge instead of taking outdated web based training that does not prepare anybody for the role. You would not have such HIGH TURNOVER if you would pay your employees and give them incentives to do a good job. The people that are staying behind are the desperate employees that can't find work anywhere else or just trying to get some experience on there resume before they take off to get paid at there next job.

    Doesn't Recommend
  8. 1 person found this helpful  

    Competitors pay more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LOA Claim Manager in Orlando, FL
    Current Employee - LOA Claim Manager in Orlando, FL

    I have been working at Aon Hewitt full-time (more than an year)

    Pros

    Pretty Good Benefits, relaxed dress code

    Cons

    Lack of true culture, promotion can be based on "who you know", poor communication and a lot of confusion

    Advice to ManagementAdvice

    Try using a true incentive plan and reward method, (fail & punish method not working)
    Be proactive instead of reactive
    Stop taking on new major clients before employees are in place to handle the workload
    Hire managers that really know what it means to "manage" and have experience

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Horrible middle management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Orlando, FL
    Current Employee - Customer Service Associate in Orlando, FL

    I have been working at Aon Hewitt full-time (more than an year)

    Pros

    The pay, some of the benefits

    Cons

    Poor team Leads, they are too busy trying to advance and not really understanding what you are asking them.The one in Orlando Fl, has a lot of Ghetto un professional managers and team leads, poor leadership skills, they are huge on having cliques, and helping only their friends and family. Barely team morale, not really big on team players. They dress and act very unprofessional.

    Advice to ManagementAdvice

    Advice to management, train your managers better, and make sure you are having weekly huddles to make sure things are going as planned.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great company to learn from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Specialist in Orlando, FL
    Former Employee - Client Specialist in Orlando, FL

    I worked at Aon Hewitt full-time (more than 5 years)

    Pros

    Large company, many location to chose from

    Cons

    Slow growth, a lot of politics and red tape

    Advice to ManagementAdvice

    Better succession plans

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    New to Aon Hewitt-Orlando!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL

    I have been working at Aon Hewitt full-time (less than an year)

    Pros

    Pleasant work environment with lots of natural beauty on the property, good and detailed training, full and excellent benefits, very secure building, and friendly and helpful co-workers : )

    Cons

    Be prepared to learn a lot everyday. If the computer system ever goes down (you're SOL until it comes back up) and you must keep up with somewhat high expectations and criteria to get bonus and/or promotions.

    Advice to ManagementAdvice

    Overall, I really like this company and think everything is run really well. I guess the only thing I would say is that the attendance policy (timing adherence) can be pretty tough and there is a possibility that you will be moved around from your original department, which would stink if you really enjoyed it in that department.

    Recommends
    Positive Outlook
    No opinion of CEO

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