Aon Reviews

Updated March 22, 2015
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Employee Reviews

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  1. Aon Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aon

    Pros

    Solid pay and great work environment.

    Cons

    A lot of employee turnover in the first few years

    Recommends
    Positive Outlook
    Approves of CEO
  2. Interesting/Challenging/Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Winston-Salem, NC
    Current Employee - Customer Service Representative in Winston-Salem, NC

    I have been working at Aon

    Pros

    You learn a lot of new things and learn even more as you gain experience.There are some really great people there.

    Cons

    Lack of communication,poor training, sometimes very little support.One person says do it this way,another says no do it this way.It feels as if you have to prepare to be interrogated at any moment for anything even if a manager tells you to do something.Be prepared to endure disrespectful attitudes with people with inflated egos.Contractors are subhuman to some and there are a lot of people in competition to get hired on permanent so the environment can seem abrasive.

    Advice to ManagementAdvice

    There is no communication.Training from some is haphazard and so brief on some topics.The culture is rich with disrepect and lack of communication.It is unorganized and unfortunate and ultimately effects the client companies served.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Used to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Associate
    Former Employee - Senior Customer Service Associate

    I worked at Aon full-time (more than 5 years)

    Pros

    Access to bottomless benefits knowledge
    Great step up for beginning customer service representatives
    Decent benefits
    Pay range mediocre after first few raises

    Cons

    Environment changed significantly after AON purchase of Hewitt. Employees became more of a number and less of a person/investment. Was 'clique-ish' before purchase, became more so and very cut throat afterwards.
    After year 3 (Sr CSA) almost impossible to get even a 2 percent raise. Managers are taught there is ALWAYS room for improvement on anything, and this is used as a negative mark during annual review. As example, my last review was meets expectations instead of exceeds expectations due to the fact that I did not DAILY provide feedback to my teammates. Since raises were only given if you received an exceeds that year, I and most of my team received no raise even though we completed a very complicated implementation with no issues on our knowledge and process skills.

    Advice to ManagementAdvice

    People are not numbers. While CSA's are considered bottom of the barrel, these are the people who counsel the client's employees, and the majority do a great job. These people are your first line of delivery and to most customers, the heart and soul of not only AON, but their own company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Lots of Work. Short on staff. To affect any changes can take epochs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Web Developer in Chicago, IL
    Former Contractor - Web Developer in Chicago, IL

    I worked at Aon as a contractor (more than a year)

    Pros

    Lots of work. If you keep up, you will keep you job.

    Cons

    To make process of procedural changes take a long time. Management is so large that approval process is booged down or non-existant.

    Advice to ManagementAdvice

    Trust your lower management on process improvements. Streamline processes.

    Recommends
    Positive Outlook
  6. Proud

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aon

    Pros

    strong leadership team
    quick to execution, supports risk taking, changing for the better, supports workplace flexibility.

    Cons

    middle management needs to execute more effectively on leadership's priorities

    Recommends
    Positive Outlook
    Approves of CEO
  7. 50/50

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director
    Current Employee - Associate Director

    I have been working at Aon

    Pros

    Moderate flexibility
    Numerous perks in client entertainment

    Cons

    Very political
    Certain times of the year create insane working hours
    Essentially "on call" 24/7

    Advice to ManagementAdvice

    Transparency around compensation
    Work from home flexibility

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    An increasingly frustrating experience working for a Company where bureaucratic form has triumphed over function.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Drafter in Chicago, IL
    Former Employee - Senior Drafter in Chicago, IL

    I worked at Aon full-time (more than 8 years)

    Pros

    The people at Aon were alternately fantastic and horrible. Within your organization they would be great at pitching in and getting the job done. Unfortunately, people usually had to because of the lean (aka inadequate) staffing and resources allocated to get a job done. Consequently the best and brightest tend to come to Aon to learn the trade before leaving. It's the kind of Company where you come to learn before leaving to get rich elsewhere.

    Cons

    As a result of having too few hands and too few resources to get things done in a timely fashion the stress was, at times, incredibly high. In my eight years at Aon I had eight horrible Decembers which really puts a damper on the Christmas season. The other downside is Aon's refusal to invest in its people. Compensation increases are mediocre at best and are only made grudgingly. If you get one decent raise don't expect another for 4 to 6 years. Benefits are also surprisingly bad given the size of the organization and the resources it can leverage in risk management and human resources consulting. Health premiums for high deductible plans with HSA's are north of $100 per pay cycle with deductibles over $4000 and out of pockets over $7000. My current employer, which is a fraction of Aon's size, offers a plan in the same "metal tier" with lower deductible and out of pocket at a cost of just $5 per pay cycle. The dental plan is likewise ridiculously expensive for what you get. There's also the bureaucracy that you have to contend with. It's almost impossible to get basic hardware like monitors or cables. In one instance it took three months to get the necessary approvals from three layers of management above the department layer in order to get a cable that converted serial input to USB (retail value, $15). If you're looking at Aon for the special programs or benefits, and any one of those involves approvals involving HR or management above your department, just give up (for instance, forget about tuition assistance, which if by some miracle you get will result in a 7 to 10 year commitment to the Company).

    Advice to ManagementAdvice

    Now that the share price has broken the $50 barrier put the whip away and stop treating employees like galley slaves whose only role is stroke at the beat of your drum.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Good benefits

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aon

    Pros

    Medical insurance and 401K is not bad.

    Cons

    stress level is somewhat high

    Advice to ManagementAdvice

    Avoid micro-managing employees.

  10. Poor leadership, great coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Representative in Minetonka Mls, MN
    Current Employee - Inbound Customer Service Representative in Minetonka Mls, MN

    I have been working at Aon full-time

    Pros

    Decent pay, great group of people to work with. No weekend or overnight shifts. Clean work environment and great location.

    Cons

    Unless you are a supervisor or Case Manager, there is no such thing as work/life balance. If you need time off to see a doctor, or to take your kid to a doctor, you will be given a hard time and made to feel like you are not part of the team. But if you are a case manager or supervisor you can seemingly take as much time off as you need, or work from home.

    Advice to ManagementAdvice

    Stop telling your inbound agents how important they are while refusing to accommodate any semblance of work/life balance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. Senior Advisor

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Advisor in Lincolnshire, IL
    Current Employee - Senior Advisor in Lincolnshire, IL

    I have been working at Aon

    Pros

    Salary was good to start

    Cons

    Disorganization in scheduling and processes

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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