Apollo Education Group

  www.apollo.edu
  www.apollo.edu

Apollo Education Group Reviews

Updated December 9, 2014
Updated December 9, 2014
337 Reviews
2.7
337 Reviews
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Apollo Education Group Director, Chief Executive Officer Gregory W. Cappelli
Gregory W. Cappelli
122 Ratings

Review Highlights

Pros
  • work/life balance was always good, kind of depends on which manager you have (in 25 reviews)

  • Great benefits, somewhat flexible schedule, plenty of vacation accumulation if you've been here as long as I have (in 17 reviews)


Cons
  • Recently, the company's flagship, the University of Phoenix, was put on Notice by the Higher Learning Commission (in 8 reviews)

  • Upper management is so adept to change that these changes seem to have no rhyme or reason (in 12 reviews)

More Highlights

Employee Reviews

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  1.  

    Inbound / Outbound Position Sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound/Outbound in Phoenix, AZ
    Former Employee - Inbound/Outbound in Phoenix, AZ

    I worked at Apollo Education Group full-time (less than an year)

    Pros

    After 6 months you are eligible for free tuition.

    Cons

    Smile and dial mentality. Don't ask questions. Don't suggest solutions for problematic issues. Smile and dial.

    Advice to ManagementAdvice

    You already know this job sucks.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    8 years of nothing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cerfitcation in Phoenix, AZ
    Current Employee - Cerfitcation in Phoenix, AZ

    I have been working at Apollo Education Group full-time (more than 8 years)

    Pros

    Good benefits and flexible hours. Some of your co-workers are...alright. :-)

    Cons

    Management is the con, and it all slides down hill. They increase work loads with no incentives, no transparency, nor is there any way to advance career wise through the company. You can be deadlocked in the same position for years. Micromanagement has increased as well, so stay frosty!

    Advice to ManagementAdvice

    Get rid of some mangers. A lot are very incompetent, and not very knowledgeable. With the increase workload and increased quality standards (reports galore!) why not increase pay?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good people dealing with systemic company issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Apollo Education Group full-time

    Pros

    Really good people in San Francisco office who bring a wealth of experience (marketing, creative, strategic, digital) to the table. Good downtown office location close to all public transportation. The new Phoenix offices are nice and overall the employees there are a close knit group who support each other. It is one of the few large employers in Arizona to offer domestic partner benefits, so there is a good diversity of employees.

    Cons

    At the heart of the issue, this is a company divided between corporate and education foci and goals. Corporate and the myriad educational campuses/offices across the country see things differently and they clash. The company is mired in its 1980s mindset when University of Phoenix was a leader and game changer in online higher ed for working adults. Now it's an also-ran locked in battle with the federal government for bad business practices, using an outdated learning platform and refusing to change longstanding practices (e.g. Learning Teams) that are causing students to leave. Well-respected brick & mortar universities are offering many of the same distance learning options that University of Phoenix pioneered, and offering a good reputation and state of the art online tools. Rather than focus on core business issues, the execs create chaos by changing out key positions every year or two (3 CMOs in 3 years, firing the very well-respected University President). With each change, there are cascading effects such as reorgs and changes in employee policy (eg. work from home suddenly not allowed). HR in Phoenix is housed behind a locked door with a single land line phone placed outside the door, on which an employee has to dial an exact extension to receive an answer. As of 2014 there were no guidelines for titles and salaries so a Director might be someone with a few years experience and no direct reports, or might be someone with decades of experience managing a team of people. There have been years of lay offs with very little communication from the top, so there is an overriding feel of paranoia and waiting for the next round of lay offs. It's a work situation guaranteed to bring out the worst in people.

    Advice to ManagementAdvice

    Take a hard look at business practices and decades-old assumptions about the company and product(s). Hire Executive Communication professionals to assist the CEO and others over-communicate with the employees. This is essential when a company is experiencing ongoing turmoil.

    Doesn't Recommend
    Disapproves of CEO
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  5. 3 people found this helpful  

    Status quo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Tech in Phoenix, AZ
    Current Employee - IT Tech in Phoenix, AZ

    I have been working at Apollo Education Group full-time (more than 8 years)

    Pros

    Good work/life balance. Flexible hours. Lots of variety of tech.

    Cons

    Too much baggage slowing (or rather stopping) innovation. Lot of decades' old systems, processes still in place. Lot of SME's moved out. why? Lots of reasons.

    Advice to ManagementAdvice

    Save your SME's. Have a vision and stick to it till the vision is met instead of changing vision every year.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Learning Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Learning Officer in Phoenix, AZ
    Current Employee - Learning Officer in Phoenix, AZ

    I have been working at Apollo Education Group full-time (more than 10 years)

    Pros

    Excellent growth opportunity, especially if you work with their largest subsidiary, UOP.

    Cons

    Recent downsizing due to the decrease in new enrollments.

    Advice to ManagementAdvice

    Continue to value your employees by offering great benefits.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Student Financial Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Aid Supervisor in Phoenix, AZ
    Former Employee - Financial Aid Supervisor in Phoenix, AZ

    I worked at Apollo Education Group full-time (more than 3 years)

    Pros

    Core values
    culture
    tuition benefits
    great co-workers
    lots of happy hours

    Cons

    health benefits aren't the best
    you feel as if you are nothing more than a number

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Unstable environment - don't expect loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Manager
    Current Employee - Market Manager

    I have been working at Apollo Education Group full-time (more than 3 years)

    Pros

    Higher education is due for a shake-up, and while academia prefers theory and tends to keep an arms-length away from real-world practice, Apollo Ed/University of Phoenix seeks to bring both worlds together for the benefit of working adults. If you want to be part of that evolution of higher ed, you might consider Apollo Ed Group. Salary and benefits were standard; training for the position was excellent.

    Cons

    Apollo Education seemed to have lost interest or appetite for the mission of Workforce Solutions, the group for which I worked. As a result, I can't speak for the salary/benefits currently being offered. If it sounds good to you today, it's a fickle organization and it could change tomorrow, especially given the pressures put on for-profit higher education.

    Advice to ManagementAdvice

    Since management does not pretend to value long-term commitment to employees, there's really no point in offering advice. If the job you are offered is good, take it but keep your eyes open and resume up to date.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    enrollment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apollo Education Group full-time (more than 5 years)

    Pros

    Educational benefits,healthcare benefits, vacation days, holidays.

    Cons

    lack of growth and advancement in different divisions

    Advice to ManagementAdvice

    develop your employees through strategic coaching and training.

  10.  

    Middle of the Road

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apollo Education Group full-time (more than 8 years)

    Pros

    Great benefits, somewhat flexible schedule, plenty of vacation accumulation if you've been here as long as I have.

    Cons

    Management is not aware of direction company is taking. Upper management is so adept to change that these changes seem to have no rhyme or reason.

    Advice to ManagementAdvice

    Stick with what works and has proven to be successful. While change is necessary and often good (while being scary) haphazard changes lead to uncertainty and layoffs as it has shown in the past.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    "Very" Unstable (Sadly)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Apollo Education Group full-time (more than 5 years)

    Pros

    Good employee benefits, in terms of educational advancement, medical, etc.
    Innovative environment, although most opportunities are not given much of a chance to take off.
    Compensation varies; market analysis needs improvement.

    Cons

    The only consistent element of Apollo Education is “Change” (RE: Corporate structure and strategy.)
    New Leadership is in constant confusion and disagreement - Very numbers driven (instead of student focused.)
    Frequent layoffs with cut-throat procedures (typically right before the Holidays) with zero regard for employees during the reduction process.

    Advice to ManagementAdvice

    Get your act together.
    Create a solid strategy and stick with it... Results take time (especially when corporate contracts are involved.)
    Invest in your workforce and "practice what you preach" to other corporate partners.
    Constant Knee jerk reactions create insecurity and do not align with Apollo's core values.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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