AppAssure Software Reviews

Updated March 29, 2015
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Michael S. Dell
4 Ratings

30 Employee Reviews

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  1. Do not work here unless you don't like getting paid for your work...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Reston, VA
    Former Employee - Business Development Representative in Reston, VA

    I worked at AppAssure Software full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Dell brand name
    Convenient location - right off the toll road
    Free lunch once a month

    Cons

    Constant leadership changes and layoffs
    Very few people getting promoted
    Unacceptable work hours - 8.5+ hours per day REQUIRED
    LOW PAY - BDR's start @ 35k per year, you work a year and then mass layoffs!!
    Management keeps moving people around, so you can never stay on the same sales team
    BDR's are required to run AppAssure demos when it's not even in our job description - Sales Reps run demos...
    Main management is run from Texas - not good way to run a company...

    Advice to Management

    Empty promises were made and were never followed thru. I started out with one commission structure and right before getting my first raise they upped the amounts. Now i had to earn 3 times what i did before in order to get my first raise. Then they took away the $5000 bonus and then switched the commission structure yet again.

    Employees who work there are in constant fear on a daily basis. Secret conversations are constantly being held by the managers where they discuss the underlings performance and decide which team they can switch people with. The running joke in the Reston office is "...do we still have a job...?"

    The crowd at the call center are all very young. There is noone working there under the age of 35 except for the director. They only hire people straight from college who all tend to be young and all females are attractive. I guess this keeps the office young and a desirable place to work when you first start working there.

    I've worked at several software companies and this one was by far the worst. The software is over-priced and it CRASHES peoples servers. Dell touts superior 24/7 support, but why then do the majority of the customers complain about poor support? It sure looks like a good product, but there are cheaper and more efficient ways to backup your server information securely. I've looked at all the products on the market and AppAssure ranks near the middle...

    Stop firing employees and put the management locally. Running stuff from Texas sucks because the leadership from Texas sucks. I was on the reseller team and it's literally impossible to sell or pitch to them when they've already been bugged by Dell on a daily basis by us and the other teams. Want to know why the competition is destroying the Dell brand name...? It's because their software works, it's cheaper and they DON'T pester them after the sale...!!

    ADVICE: Either sell AppAssure and be done with it OR buyout a company that actually had a product that works...


  2. Current Employee - Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Reston, VA
    Current Employee - Sales Manager in Reston, VA

    I have been working at AppAssure Software full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Ability to make a lot of commission
    Salary
    Free lunch every last day of the month
    Friendly colleagues

    Cons

    Personal growth
    Layoffs
    Company goes through major changes every quarter


  3. Find another job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AppAssure Software full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Sometimes they will provide free lunch at the end of the month/quarter

    Cons

    They treat employees poorly, encourage employees to work late for the sake of staying late, and are all about the metrics, even though that has no correlation to actual success.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Mass Layoffs, Abysmal pay, and shady practices. DO NOT WORK HERE!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reston, VA
    Former Employee - Anonymous Employee in Reston, VA

    I worked at AppAssure Software full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Deli by the square is amazing.

    Cons

    No personal growth, poor leadership, low pay, poor management, and a terrible culture.

    Culture=use you and throw you out. No one is safe. There are layoffs every quarter.

    Leadership=Out of touch. Literally because the leadership was out of Texas. They have gotten rid of all of the old leadership, which honestly wasn't that great to begin with. AppAssure was corrupt and Dell was just as bad.

    Dell AppAssure is a sinking ship. I would not recommend this place to anyone. I see job posts on glassdoor for entry level sales positions. I don't understand how they can advertise new positions when they lay off groups of people every quarter. Additionally, commission is not guaranteed. They slashed everyone's pay with little warning to unlivable wages. The base pay was less than $35k a year. No one can survive on that in this area. Not only is the pay low, but commission is unattainable. You can work extremely hard and close a lot of deals, but if the customers do not pay enough of their invoices, you will not receive a penny. This is a very realistic possibility because a lot of customers do not pay because the product doesn't work.

    Speaking of which, the product is garbage. It does not work and customers are beginning to realize this. Support is inadequate and is unable to handle the number of cases.

    To summarize, do not work here.

    Advice to Management

    If you are going to close the office, then close it. Stop using the sales team to make a ton of money and then lay them off without properly compensating them.


  6. Good first experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AppAssure Software

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    free parking, free lunch every last friday of month, good first experience, good benefits

    Cons

    bad management, bad paying, disorganized


  7. Waste of time , no money to be earned

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Cork (Ireland)
    Former Employee - Sales Manager in Cork (Ireland)

    I worked at AppAssure Software full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Appassure is a great product but that's it not the very best

    Cons

    It's not a sales environment but a marketing exercise.
    Management are bluffers and con artists making decent people work but who will never achieve target or overachieve

    Advice to Management

    Get real you can only bluff everyone in sales that it's a sales job for just so long and no more


  8. AppAssure Unsure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at AppAssure Software full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    High salary ( started at 100K)
    Great Benefits
    Pleasant co-workers
    Brand name of Dell

    Cons

    Out of touch leadership-- managed from Round Rock Tx.
    Ridiculous case load per support rep ratio

    Advice to Management

    Engage more input from support staff
    Hire more staff
    Hold developers more accountable
    change employee evaluation methods
    More training for Tier 1 staff


  9. Review of Tech Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dell AppAssure Support Tier II in Reston, VA
    Current Employee - Dell AppAssure Support Tier II in Reston, VA

    I have been working at AppAssure Software full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Dell name
    Amazing co-workers
    Managers working directly with you

    Cons

    Worked 18 months without raise
    Asked to work weekends/late nights
    Heavy workload

    Advice to Management

    Give raises at least once a year
    Finda way to eavenly spread the workload


  10. I worked at AppAssure Software

    Pros

    Pros are only for tech, not sales:

    Excellent social value - I really loved the people I worked with.

    The salary/bonuses are awesome if you're on the right side. For example, people will get more money even if they just started later than you; it's supposed to be a secret, but everyone knows how much everyone else makes.

    Cons

    I wouldn't recommend joining sales. The turnover rate is ridiculous.

    Advice to Management

    I genuinely liked my managers. However, the sales managers had a less than glowing reputation.


  11. Not the most balanced place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AppAssure Software full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    * Dell name?
    * Dress is casual
    *If you like music playing somewhat loudly then you'l like it there
    *Parking is good

    Cons

    This is for both technical and Sales positions:
    1)A fear-based top down approach to managing and meeting expectations.
    2)Arbitrary/unreasonable quotas to reach per quarter before you get any pay increase
    3)Very little training, very little resources to learn the product but a lot of pressure to do so.
    4)Demonstration environments have a high failure rate
    5)High level of turn-over
    6)Very low starting pay
    7)HR is non-existent-You have to submit a ticket and wait a while

    Advice to Management

    No Comment



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