AppFolio Reviews

Updated May 22, 2015
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4.1
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Brian Donahoo
7 Ratings

Pros
  • the pay isnt bad for santa barbara companies (in 5 reviews)

  • Great training, great people, and great product (in 5 reviews)

Cons
  • Employees in customer success are under-compensated for the stress and effort the job requires (in 3 reviews)

  • It can be hard to move up within the organization (in 2 reviews)

More Pros and Cons

11 Employee Reviews

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  1. Featured Review

    Appfolio is the best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Goleta, CA
    Current Employee - Software Engineer in Goleta, CA

    I have been working at AppFolio

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I rave to my friends all the time about how much I love to work here. They all said it was just a honeymoon period, but it has been over a year now and I still love it! Appfolio stresses personal development and a healthy happy work environment. I would love to work here forever, but I know that if I do move on to another job I will have developed immensely from my time here.

    Cons

    Sometimes they run out of my favorite snacks... but who can really complain about free food?

    Advice to Management

    Keep doing what you're doing!

    AppFolio Response

    May 26, 2015VP Marketing

    So glad to hear that the honeymoon is lasting! We do believe in having a great balance so people choose to stay and grow with AppFolio. Thanks for taking the time to write a review.


  2. Helpful (4)

    Mostly good, some things they could improve.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Goleta, CA
    Current Employee - Software Engineer in Goleta, CA

    I have been working at AppFolio full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    I like the people I work with. Good work/life balance. People are mostly nice. They've been able to hire smart and good natured people. They want to continue hiring smart and good natured people. Snacks. Occasional breakfast and lunch. Occasional team outings. Occasional fun events. PTO is alright. Just started 401k matching.

    Good development processes. High quality employees, making great impact to the company.

    If you're just starting your career, it's a great place.
    If you're just leaving a completely crappy employer, this is a great place.

    Cons

    Environment is for extroverts, introverts beware.
    They are hiring fast and cramming people in. Zero personal space. Lot's of noise. Office temperature is Cold then Hot. Not very conducive for creative people or focused time.
    Long waits for the disgusting bathroom are common.

    They hire a lot of people fresh out of college, so if you have any experience be prepared to be pushed to mentor. They should provide some incentive for it.

    Couple times a year, employees are pressured into delivering a work related project in 24 hrs, in exchange for food, beer and shirts/sweaters.

    The pay and benefits are mediocre, compared to the quality, quantity, responsibility and impact of work.

    Raises are on the weak side. No profit sharing at this time. Number of Options granted at a time is now low and doesn't off set the low end of pay.

    Seems like the company is deliberately leveraging work relationships and atmosphere in order to pay on the lower end.

    AppFolio Response

    Apr 20, 2015VP Marketing

    Thanks for taking the time to share your experience at AppFolio. We definitely hear you on the space - we're growing quickly and working hard to make enough room for everyone! The good news is we ... More


  3. Helpful (1)

    Good company to start your off in the industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Engineer in Goleta, CA
    Former Intern - Software Engineer in Goleta, CA

    I worked at AppFolio as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very patient and helpful mentors, you will learn a lot. Appfolio can help you build up all the development skills quickly. The office uses open-ended design (just like Facebook), it's easy to ask for help; and all the other employees are very willing to help you.

    People here are passionate and with a sense of humor, we are always laughing around.

    Tons of snacks and drinks and fruits in the kitchen. You will never get hungry at work.

    Cons

    The salary is about average. Considering the light work load, it's decent enough.
    Goleta and Santa Barbara is a boring place, you need to drive 2 hours to reach LA.

    Advice to Management

    Keep up the good work in sales and marketing. Consider raising the salary to attract more smart people.


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  5. Helpful (2)

    AppFolio- A wonderful place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Goleta, CA
    Current Employee - Anonymous Employee in Goleta, CA

    I have been working at AppFolio full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The atmosphere is young and vibrant, with a fun work life balance. The headquarters in Santa Barbara has fun break room activities including ping pong, Foosball, and daily exercise classes. In addition AppFolio offers a fully stocked kitchen with food and beverages. This is a hard working environment and is focused on growing into a multi million dollar company, but where people work hard the also play hard.

    Cons

    There is not much room for advancement within the services, and the implementation sectors. Unless you are an Engineer your career growth goals may go unrecognized.

    Advice to Management

    Provide opportunities for growth within the company so that your talented workforce can continue to grow with the company, and provide value to the organization for the long term. Also focus more on training, and development to build skills across departments.


  6. Helpful (1)

    Great company - Has it's cons thought

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Goleta, CA
    Current Employee - Customer Success Manager in Goleta, CA

    I have been working at AppFolio full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, good benefits, free snacks, work out classes, occasional happy hours and fun work events.

    Cons

    The client base a CS manager will work with with will eventually wear you down as they can be very demanding and sometimes very rude. In the beginning you have a lot to look forward such as possible advancement into a different departments and your 6 month raise/ benefit acquisition. Lets get real though, no one wants to be in customer support as a career choice. You take the position in order to move up and grow your resume. So if the department your looking into doesn't need any extra people or they find someone more qualified you could find yourself stuck. You have the possibility to move up within the department but the pay is weak compared to any other position in the company. We have a top notch sales staff so it just keeps getting busier and you end up working more hours yet you keep getting paid the same regardless of effort or performance. It becomes very tough to stay positive and motivated.

    Advice to Management

    Give the CS department something more to look forward to after 6 months such as additional raise possibilities or at least some sort of performance based bonus structure.


  7. Helpful (1)

    Great products and people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Goleta, CA
    Current Employee - Anonymous Employee in Goleta, CA

    I have been working at AppFolio full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great employees, great educational / flexible atmosphere, competitive salary.

    Cons

    It has grown very quickly - so everything that goes along with that . . . (more politics, more separation from execs to the rest of the group, slowed growth within some departments)
    No 401K match

    Advice to Management

    Remember that everyone working here has a career path in mind - ask your employees what they want over the next year or two with their responsibilities and career growth.


  8. Helpful (3)

    Growing pains.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Goleta, CA
    Former Employee - Customer Success Manager in Goleta, CA

    I worked at AppFolio full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I worked with many wonderful and intelligent people at AppFolio.
    AppFolio Property Manager is a good product that many customers genuinely love.
    Santa Barbara is a beautiful, if expensive, place to live.
    They offer decent benefits to salaried employees.
    Free snacks.
    Fitness classes several times a week.

    Cons

    Low pay.

    Anemic raises.

    Little to no opportunity for advancement.

    An unequal culture. There is much lip service paid to company values that are not exercised.

    Rampant cronyism in the middle tier of the company, at the expense of promoting from within.

    Incompetent and under qualified middle management.

    Disconnect between upper and middle management.

    AppFolio is trying very hard to become profitable before a future IPO, putting a huge strain on sales and customer support as more poor fit customers are brought on. Scaling up is proving to be AppFolio's largest problem.

    Advice to Management

    Promote from within and deliver on your promises. You are killing moral.


  9. Helpful (5)

    Not what it once was...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Goleta, CA
    Former Employee - Anonymous Employee in Goleta, CA

    I worked at AppFolio full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Plethora of free snacks/beverages and the occasional free lunch. The people are great, starting pay is decent and the stock options are decent. There are some company sponsored sports teams that are always fun to be a part of. Young company.

    Cons

    Upper management seems to be disconnected from the actual happenings at the bottom. Middle/lower management are unqualified and put a priority on furthering their career instead of developing a strong knowledgeable team. Raises are slim, and a job well done is non-existent. Lack or poor interdepartmental communication reeks havoc throughout the company. Little to no growth or mobility. Politics are always being played. Management is too concerned about their employees time card than they are about their performance. They are no longer a customer service first company and are now focused on profitability.

    Advice to Management

    Make sure your lower to middle management are qualified for their jobs or provide them training so they and their team can succeed. Nothing worse than working for incompetent managers. Offer advancement or mobility within the company. Not everyone wants to remain at a remedial position for the rest of their lives. Clean up processes within and between departments - too many things are falling in the cracks. Go back to being a customer driven company.


  10. Helpful (1)

    Great culture, limited personal growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Services/Implementation in Goleta, CA
    Current Employee - Services/Implementation in Goleta, CA

    I have been working at AppFolio full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great starting pay and benefits
    The people and coworkers are amazing. I made quite a few friends working there and the culture is energetic and fun.

    Cons

    Limited/no advancement/mobility within the company. Pay is limiting and is not comprabable to skill and responsibility increase the longer you stay there.
    There is little to no incentives/rewards even if you go above and beyond job requirements/description. As a result, there is an undercurrent of discontent.
    Large disconnect between upper management and clients that use the product.
    Very fine line between offering concerns/feedback about processes/company and being viewed as negative or "not on board" with the company.

    Advice to Management

    Create actual advancement and career opportunities. Employees start working there with excitement and optimistic about establishing a career and building something special. By year 1-2 those emotions are withered if not gone.


  11. Overall a nice place.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Goleta, CA
    Current Employee - Anonymous Employee in Goleta, CA

    I have been working at AppFolio full-time (More than a year)

    Pros

    The employees are a great bunch, and the culture is an active one. There are lots of sports teams to play on, and monthly company meetings are a lot of fun.

    Cons

    Upward mobility is extremely limited, favoritism runs rampant. The pay... It's bad.



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