AppFolio

www.appfolio.com
Employer Engaged

AppFolio Reviews

Updated February 20, 2015
Updated February 20, 2015
43 Reviews
4.0
43 Reviews
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Recommend to a friend
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Brian Donahoo
29 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great company but not for SDR's (please read if interested in entry level Sales)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SDR (Sales Development Representative) in Santa Barbara, CA
    Former Employee - SDR (Sales Development Representative) in Santa Barbara, CA

    I worked at AppFolio full-time (less than a year)

    Pros

    I would say the best reasons:
    - Overall culture, in general people are fun and friendly
    - The very top of leadership is great (CEO-Brian and both the CoFounders)
    - Events are fun, food is good, they have all the fluff that startups do
    - Sales team is compensated well for their efforts (monetary mainly, then the typical fluff)

    Cons

    I speak for ONE department, so do not take this to speak for every department, this is both SDRs and ISRs:
    - You will be heavily micromanaged on the SDR team and depending on the manager the ISR team as well
    - In the beginning it feels like they like you, but they're actions convey that they only like you for your numbers
    - Management is always right (even if they invade privacy) and will not admit their faults
    - Leadership in this department is mostly former Citrix team, so they know what they want and don't care much about what you think
    - AppFolio has grown too quickly, going from an SDR team of 5 to 20+ in the course of 2-4 months which means again that you are just a number. Same goes for Sales, from 10-20 to 40-60 in 2-4 months (I do apologize if I've inflated those too high, but I do know that the SDR team numbers are accurate - I'm trying to be honest and fair)
    - It's never good when you enjoy hanging out with other departments more than your own
    - Majority age range is early twenties, which makes it college 2.0 (so if you're looking for a mature environment to work, then don't go here)
    - Your managers bonuses depending on Your performance (which is not unusual), which some managers handle with care and grace, not the case here. It's all about the numbers and a promotion will constantly be dangled in front of you to make you work harder (not because it's actually available).

    Advice to ManagementAdvice

    I am writing this review 5 months after leaving AppFolio. I didn't like sales at AppFolio, but now that I'm at a new company, I greatly enjoy sales. (I hope those comments help you understand I'm not just venting or "blind")

    My Place at AppFolio:
    I was an employee for just shy of a year and while in the beginning I believed all the "this is a nearly perfect company" talk that went around, I quickly saw how things were really unfolding. And please hear this, I was not a poor performer, I was top two for 3+ months of my employment on the SDR team and created records for OPPs. I was no slacker.

    Culture/Passivity:
    Some cultures are messy, people get mad at each other, etc. but because issues are out in the open they get resolved. AppFolio is not that way. At AppFolio if you aren't liked or don't like someone or something that happens it is addresses over a long span of time and passively, creating a deep seeded disfunction that only comes to the surfaces when everyone is at lunch or otherwise in private.

    Management:
    At AppFolio the Sales managers use STC (Selling Through Curiosity) management. Which means that anytime you sit them down to try to express how you feel about recent incidents, events, etc. they ask a lot of questions until they're able to point out why You are wrong and They are right. (On the SDR team I would often ask something and be asked in return "What do you mean by that" - an excuse for not listening to me and not admitting so)

    Growth/Creativity:
    In an environment where the SDR team is micromanaged - no one is allowed to be an adult, think on their own, learn from their mistakes, grow, or for the sake of the company reveal that they shouldn't be there. Creativity is out the window, AppFolio is not a startup anymore, it's more and more corporate so everything is in place - just get good at the job they give you, that's all you're allowed to do (not stated, but that's how it unfolds).

    Other SDRs:
    If you surveyed the SDRs and asked what they thought, assuming they weren't afraid of losing their current job there, they would say the manager made their experience miserable. I say this having talked to dozens (literally).

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Mostly good, some things they could improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Goleta, CA
    Current Employee - Software Engineer in Goleta, CA

    I have been working at AppFolio full-time (more than a year)

    Pros

    I like the people I work with. Good work/life balance. People are mostly nice. They've been able to hire smart and good natured people. They want to continue hiring smart and good natured people. Snacks. Occasional breakfast and lunch. Occasional team outings. Occasional fun events. PTO is alright. Just started 401k matching.

    Good development processes. High quality employees, making great impact to the company.

    If you're just starting your career, it's a great place.
    If you're just leaving a completely crappy employer, this is a great place.

    Cons

    Environment is for extroverts, introverts beware.
    They are hiring fast and cramming people in. Zero personal space. Lot's of noise. Office temperature is Cold then Hot. Not very conducive for creative people or focused time.
    Long waits for the disgusting bathroom are common.

    They hire a lot of people fresh out of college, so if you have any experience be prepared to be pushed to mentor. They should provide some incentive for it.

    Couple times a year, employees are pressured into delivering a work related project in 24 hrs, in exchange for food, beer and shirts/sweaters.

    The pay and benefits are mediocre, compared to the quality, quantity, responsibility and impact of work.

    Raises are on the weak side. No profit sharing at this time. Number of Options granted at a time is now low and doesn't off set the low end of pay.

    Seems like the company is deliberately leveraging work relationships and atmosphere in order to pay on the lower end.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Appfolian

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Santa Barbara, CA
    Current Employee - Anonymous Employee in Santa Barbara, CA

    I have been working at AppFolio

    Pros

    fun atmosphere, 4 weeks of time off, food in fridges & ping pong/foosball, customer focused

    Cons

    lots of different things going on, growth pains, sub-par compensation

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    They've spoiled me...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist in Dallas, TX
    Former Employee - Implementation Specialist in Dallas, TX

    I worked at AppFolio full-time (more than a year)

    Pros

    They foster a culture of employee appreciation and respect. I left the company due to relocation, and I've since then compared every company to them (and none have yet surpassed or really even come close). There are companies that say they are like AppFolio, with the perks and great environment and transparency, but AppFolio is everything it says it is. I know I will have a hard time finding a company with as much heart as they do business sense, but its reassuring to know that they are out there.

    Cons

    My only con was the distance I had to drive. I lived in the city and the office is about 15 miles outside the city. That's not their fault- I just wished the commute was shorter.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Santa Barbara, CA
    Current Employee - Anonymous Employee in Santa Barbara, CA

    I have been working at AppFolio (less than a year)

    Pros

    Great Culture
    Working alongside great people
    Clients are happy with what they're getting
    A growing company with lots of room for growth

    Cons

    Pay is decent but not great
    Scaling up will become an issue in the future
    Software seems a but outdated, there needs to be more improvements

    Advice to ManagementAdvice

    Continue to inspire your employees with enthusiasm

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    SaaS done right for the customer and for the employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AppFolio full-time (more than a year)

    Pros

    Outstanding office culture
    Charismatic CEO
    Close-knit teams
    Collaboration
    Smart leadership in each department
    Simplicity at the core of the business
    Challenging work
    Ability to innovate within your role/department
    Well designed processes
    Genuine customer focus
    Work-life balance
    Open communication about company goals, initiatives, performance, and future
    Innovative software that truly changes the lives of its users

    Cons

    Not being able to roll out all the features our clients request. AppFolio has a very active user base and they come up with a ton of excellent ideas. Creating a robust solution happens quickly but still does not seem to fully sate our client's hunger for product enhancements.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    Pretty close to perfect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AppFolio full-time

    Pros

    -Motivated co-workers full of positive energy
    -Growth, growth and more growth
    -Fast paced start up culture which keeps things exciting
    -Casual and relaxed environment. We work hard and have fun doing it.
    -The perks: lots and lots of free food, on site workout classes, happy hours, etc.
    -4 weeks paid vacation. GREAT work/life balance.

    Cons

    Not much. There are definitely some growing pains but that's to be expected of a company growing as rapidly as we are.

    Advice to ManagementAdvice

    Keep growing the team and enhancing the software but don't change much else! Things are great as they are.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Not as happy as they want you to believe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Manager
    Former Employee - Implementation Manager

    I worked at AppFolio full-time (more than 3 years)

    Pros

    Free food, happy hour nights, tee shirts, costumes.

    Cons

    Staff is robotic, processes come before quality, management is below average at best. Company culture is targeted at the very young looking for a first job. Cronyism among top management is rampant. Not for anyone who wants to put quality work before production line quantity. Take a look at their Appfolio "Happy" video on YouTube. It's insane.

    Advice to ManagementAdvice

    I wouldn't know where to begin.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Good company, just not for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at AppFolio full-time (less than a year)

    Pros

    The culture of the company is incredible. Tribal knowledge is the backbone of the sales department and everyone truly cares about the team effort. Dress code is relaxed (I wear jeans to work everyday). All managers are there to help in any way they can! If you work hard and are successful there are many opportunities to advance within the company.

    Cons

    I have nothing negative to say about the company, I just found the job to be very boring. Every position in the company is a full-on desk job and I just found myself unable to be successful in that type of environment.

    Approves of CEO
  11. 1 person found this helpful  

    Amazing Company, Ton of Career Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager

    I have been working at AppFolio full-time

    Pros

    The leadership team does a great job of instilling a strong company culture. It is a very positive, open environment and everyone is very welcoming. You immediately feel like a member of the family and make new friends that extend beyond work. We are incredibly spoiled with food, fun AppFolio gear, fitness, happy hours, company parties & contests. There is never a dull day at the office.

    In addition to the great atmosphere, it's exciting to be a part of a company that is growing so quickly. Every year we establish company initiatives that actually get implemented and completed. This is awesome to be a part of and gives you a sense of accomplishment. Our strong leadership team knows how to effectively lead each department and keep everyone in line with company goals. I feel honored to learn from the managers above me, there is a lot to learn for those early on in their careers.

    New employees also have the plus of a strong benefits packet. For the entry-level positions, it's rare to find a company that offers PTO (and a lot of it) & full healthcare coverage from the start. For the Services department, you have the option for a promotion after 6 months, that is unheard of at most companies! Overall I have nothing to say but great things and am excited to see what's to come.

    Cons

    I have no complaints. As a member of the Services department and Customer Success team, I feel the complete opposite of most of the other listed cons. Our department has the most promotions and team growth of any department, month over month. Experienced Services members also have the opportunities to move into other teams and departments which allows for further career advancement. Customer service is not an "easy" job, but any candidate just looking for a resume builder should find elsewhere. You'll quickly find that “easy” is boring and has less pay off long-term. AppFolio is a great company for motivated people looking to work hard and do their part to contribute to a growing company. Promotions and raises aren't given because of length of employment, they are something earned. I appreciate this at AppFolio because it allows the motivated employees to be rewarded for their hard work and stand out at the company. For new hires right out of college, it's best to understand that you need to work hard and be patient in the working world (one year at a company is not that long!!!). Promotions are earned and there is plenty of opportunity for them at AppFolio.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO

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