Apple

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Apple Reviews in Austin, TX

Updated November 20, 2014
Updated November 20, 2014
4,003 Reviews
3.9
4,003 Reviews
Rating Trends

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Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,212 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

169 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Good job opportunity for someone who likes to work at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple At Home Advisor in Austin, TX
    Former Employee - Apple At Home Advisor in Austin, TX

    I worked at Apple full-time (more than an year)

    Pros

    Good benefits,very fair salary for working from home and not having to worry about gas expenses, great company

    Cons

    Hours are way too scattered and inflexible for most, especially during the first year

    Advice to ManagementAdvice

    Try to focus on better schedule flexibility for the AHA position. People who work at home often have disabilities, children that demand a lot of attention, or other issues and reasons that they need to work from their home office. The biggest benefit is schedule flexibility. Workers will be more focused, better able to work shifts, and generally will be more happy! These things makes the experience better for the customer. Everyone wins with this situation.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Apple full-time (more than 3 years)

    Pros

    Amazing coworkers, several opportunities for growth, constant feedback and support from upper management, very good benefits and salary.

    Cons

    My particular team is unable to choose their work schedule. Customer service can be a bit tedious at times. Advisors across multiple teams are not always on the same page when presenting an appropriate resolution to our customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Working at Apple

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Education Call Director in Austin, TX
    Current Employee - Education Call Director in Austin, TX

    I have been working at Apple as a contractor (more than an year)

    Pros

    Company culture is awesome, my manager was the best manager I have had to date. He really cared about our progress professionally and in general.

    Had my own office which was a first. I loved sitting in a quiet room.

    Cons

    Not really any cons I would say. Only thing I could think of is that their Cafe was closed on my lunch hour. It's ok, lots of places to eat at around here.

    Advice to ManagementAdvice

    Great job. Everyone seems equal and no one gloats about being a manager.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Work culture does not make up for the very low wages.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applecare Advisor in Austin, TX
    Current Employee - Applecare Advisor in Austin, TX

    I have been working at Apple full-time (more than an year)

    Pros

    24 hour gym, Monthly Beer Bashes, and employee discounts on Apple products and select 3rd party vendors.

    Cons

    Due to the current economy, I had to take a 40% pay cut to work here. To advance from your current position, "it is not what you know, but who you know." If you do not know anyone, be prepared to stay in your current role for at least a year or more.

    Advice to ManagementAdvice

    Increase the wages for your front-line employees, offer free food or at least a daily budget for your standard employees, and free healthcare to match our competitors' benefits.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Apple and their use of staffing agencies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer Program Support in Austin, TX
    Former Employee - Developer Program Support in Austin, TX

    I worked at Apple as a contractor (less than an year)

    Pros

    - Awesome environment!
    - Great co-workers
    - Many perks

    Cons

    - Mostly employs contract workers via staffing agencies.
    - Unable to enjoy all perks if a contract employee.
    - Low conversion rate for contract employees.
    - Way too much micro managing of employees.

    Advice to ManagementAdvice

    Trust that you hired great employees, and let them do their work. Apple management needs to be more honest with their contract employees during their one-on-one. I know of a lot of contract employees who's contracts have been ended due to miscommunication, or lack of, between Apple management and staffing agency management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    It was the most difficult job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AHA Advisor in Austin, TX
    Former Employee - AHA Advisor in Austin, TX

    I worked at Apple full-time (less than an year)

    Pros

    the training is phenomenal and the experience is invaluable for anyone wanting to work in a call center. However, they will work you to the bone for a year and drop you and/or remind you that you are replaceable the second you show any sign of breaking. Overall, they

    Cons

    not very flexible when it comes to requesting time off for AHA advisors as one would think for an at home position. Also, they were rather cold when voicing concerns about the grueling pace expected of someone in this role.

    Advice to ManagementAdvice

    self evaluation is difficult for someone that has never been in a call center environment before. So when the only coaching is framed around reviewing a negative comment from a customer or a metric such as average handle time, just be direct and transparent with constructive feedback rather than being vague. Furthermore, don't treat employees like they don't matter or like they are replaceable machines. It's cold and inhumane which is ironic considering how human you all wanted us to sound to customers...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Use to be ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at Apple full-time (more than 3 years)

    Pros

    Apple use to be a great company, but that has changed.

    Cons

    Over the last 2 years they seem to just take things away from the employees. They use to really treat us well, but now it seems like they could care less about our department and anything good that I use to love about my job either gets worse or they don't have anymore.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Working Apple Retail is good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Retail Specialist in Austin, TX
    Former Employee - Apple Retail Specialist in Austin, TX

    I worked at Apple full-time (less than an year)

    Pros

    Friendly people and you make a lot of friends.
    Great training from staff
    Free software for employees
    Great supportive culture
    Great for students who are studying
    Build up confidence and people skills in sales

    Cons

    Poor pay and it takes along time to earn decent income.
    Lack of long term opportunities and promotions to meaningful pay.
    Working weekends can be frustrating
    It can get really noisy in the Apple store. If you hate lots of people and noise this is not your place.

    Advice to ManagementAdvice

    Create ways to reward your employees better. Create a better pathway to management or senior leadership.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AppleCare Team Manager in Austin, TX
    Current Employee - AppleCare Team Manager in Austin, TX

    I have been working at Apple full-time (more than an year)

    Pros

    As an employee you get to enjoy the following perks:
    Mac Cafe: Food is organic, healthy and delicious.
    Beer Fridays 1-2 / quarter for celebrations.
    Work out gym with group exercise classes
    Dr. and Nurse on Campus
    Team building outings every quarter
    A ton of training is available

    Cons

    None, I loved my time at Apple. Management was supportive.

    Advice to ManagementAdvice

    Keep doing what you are doing

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company, salary and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Relation in Austin, TX
    Current Employee - Executive Relation in Austin, TX

    I have been working at Apple full-time (less than an year)

    Pros

    All my colleagues are quite friendly, I can do my work in a flexible space. Manager is good, she won't interrupt my decision, always trust me. The benefit here is decent, and the food is great too.

    Cons

    Work is busy always, once you finish a work, the next one is coming.

    Advice to ManagementAdvice

    The top manager such as Tim Cook should show their face more for us, even we haven't ever seen him. Feel distant from them.

    Recommends
    Positive Outlook
    No opinion of CEO

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