Apple Reviews in Austin, TX

Updated October 20, 2014
Updated October 20, 2014
3,912 Reviews
3.9
3,912 Reviews
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Apple CEO Tim Cook
Tim Cook
2,147 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 241 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 205 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 245 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 149 reviews)

More Highlights

165 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Apple and their use of staffing agencies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer Program Support in Austin, TX
    Former Employee - Developer Program Support in Austin, TX

    I worked at Apple as a contractor (less than an year)

    Pros

    - Awesome environment!
    - Great co-workers
    - Many perks

    Cons

    - Mostly employs contract workers via staffing agencies.
    - Unable to enjoy all perks if a contract employee.
    - Low conversion rate for contract employees.
    - Way too much micro managing of employees.

    Advice to ManagementAdvice

    Trust that you hired great employees, and let them do their work. Apple management needs to be more honest with their contract employees during their one-on-one. I know of a lot of contract employees who's contracts have been ended due to miscommunication, or lack of, between Apple management and staffing agency management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    It was the most difficult job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AHA Advisor in Austin, TX
    Former Employee - AHA Advisor in Austin, TX

    I worked at Apple full-time (less than an year)

    Pros

    the training is phenomenal and the experience is invaluable for anyone wanting to work in a call center. However, they will work you to the bone for a year and drop you and/or remind you that you are replaceable the second you show any sign of breaking. Overall, they

    Cons

    not very flexible when it comes to requesting time off for AHA advisors as one would think for an at home position. Also, they were rather cold when voicing concerns about the grueling pace expected of someone in this role.

    Advice to ManagementAdvice

    self evaluation is difficult for someone that has never been in a call center environment before. So when the only coaching is framed around reviewing a negative comment from a customer or a metric such as average handle time, just be direct and transparent with constructive feedback rather than being vague. Furthermore, don't treat employees like they don't matter or like they are replaceable machines. It's cold and inhumane which is ironic considering how human you all wanted us to sound to customers...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Use to be ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX

    I have been working at Apple full-time (more than 3 years)

    Pros

    Apple use to be a great company, but that has changed.

    Cons

    Over the last 2 years they seem to just take things away from the employees. They use to really treat us well, but now it seems like they could care less about our department and anything good that I use to love about my job either gets worse or they don't have anymore.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AppleCare Team Manager in Austin, TX
    Current Employee - AppleCare Team Manager in Austin, TX

    I have been working at Apple full-time (more than an year)

    Pros

    As an employee you get to enjoy the following perks:
    Mac Cafe: Food is organic, healthy and delicious.
    Beer Fridays 1-2 / quarter for celebrations.
    Work out gym with group exercise classes
    Dr. and Nurse on Campus
    Team building outings every quarter
    A ton of training is available

    Cons

    None, I loved my time at Apple. Management was supportive.

    Advice to ManagementAdvice

    Keep doing what you are doing

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Working Apple Retail is good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple Retail Specialist in Austin, TX
    Former Employee - Apple Retail Specialist in Austin, TX

    I worked at Apple full-time (less than an year)

    Pros

    Friendly people and you make a lot of friends.
    Great training from staff
    Free software for employees
    Great supportive culture
    Great for students who are studying
    Build up confidence and people skills in sales

    Cons

    Poor pay and it takes along time to earn decent income.
    Lack of long term opportunities and promotions to meaningful pay.
    Working weekends can be frustrating
    It can get really noisy in the Apple store. If you hate lots of people and noise this is not your place.

    Advice to ManagementAdvice

    Create ways to reward your employees better. Create a better pathway to management or senior leadership.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Company, salary and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Relation in Austin, TX
    Current Employee - Executive Relation in Austin, TX

    I have been working at Apple full-time (less than an year)

    Pros

    All my colleagues are quite friendly, I can do my work in a flexible space. Manager is good, she won't interrupt my decision, always trust me. The benefit here is decent, and the food is great too.

    Cons

    Work is busy always, once you finish a work, the next one is coming.

    Advice to ManagementAdvice

    The top manager such as Tim Cook should show their face more for us, even we haven't ever seen him. Feel distant from them.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    SAP BW/BI/ABAP Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SAP BW/BI/ABAP Lead in Austin, TX
    Current Employee - SAP BW/BI/ABAP Lead in Austin, TX

    I have been working at Apple as a contractor (less than an year)

    Pros

    to fid the contract jobs

    Cons

    company values should be price level

    Advice to ManagementAdvice

    good

    Positive Outlook
  9.  

    Fantastic company from the top down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Apple full-time (more than 8 years)

    Pros

    Great pay, lots of enthusiasm, great coworker support, employee-centric culture--all very different from the corporate culture that I had come from. All good!

    Cons

    Every department is different so Apple is a but like many companies in one. It can be difficult to move to another department once you have been hired into a certain department.

    Advice to ManagementAdvice

    Please share your knowledge with your direct reports.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Developer Program Support

    • Culture & Values
    • Career Opportunities
    Former Employee - Developer Support in Austin, TX
    Former Employee - Developer Support in Austin, TX

    I worked at Apple full-time

    Pros

    -Relatively fixed schedule
    -Good Insurance
    -Safe area

    Cons

    -Poor hiring process, a lot of the people they would end up hiring are some of the most self centered people you will come across
    -No value system in department, just easily skewed numbers and gossip
    -Many of the managers are dishonest and have no issue saying whatever they think the other person they are having a conversation with what wants to hear
    -Lack of short or long term growth
    -1 to 2 managers at most would be working while we would run full staff unnecessarily on holidays. Some holidays like 4th of July they would buy pizza after realizing we would run out of work after an hour.
    -Poor planning was the norm
    -Most people are afraid to speak up in fear of retaliation which often made for a volatile work environment

    Advice to ManagementAdvice

    -Ask questions and the right questions
    -Make yourselves available in some capacity outside of required meetings
    -Don't take your employees for granted

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 9 people found this helpful  

    Great benefits, tough job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources HelpLine in Austin, TX
    Former Employee - Human Resources HelpLine in Austin, TX

    I worked at Apple full-time (more than an year)

    Pros

    Apple is a good company to work for. There is room to advance and benefits are very good.

    Cons

    The HR HelpLine job is very demanding. The phones and emails are non-stop and you can rarely catch up. Overtime is readily available. Many want to leave but the benefits are too good to give up. The shifts rotate and range from a start of approximately 7:30AM or end of 8:30pm or later. If you have day care deadlines this job will not be suitable.

    Advice to ManagementAdvice

    Treat the HR staff like professionals and less like a call center. Work to minimize the "drama" and playing favorites.

    Recommends
    Positive Outlook
    Approves of CEO

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