Apple Reviews

Pros

You meet a lot of new people, you are around some of the best technology and up to date all the time.

Cons

There is very little time to rest and very stressful having to explain difficult situations to people who are not very familiar with technology.

Pros

Great environment with fun people to work with. Plus you are constantly around apple products which is obviously fun because they are the best in the world.

Cons

There is no real variation in the employees there. Management can be kind of stuck up about how important they are. Tying to that, you don't get incredible benefits...

Advice to Senior Management

Far too stuck up. Obviously the success is so plentiful, but does that really tie straight to management.. It is mainly because of the awesome products.

Pros

Satisfaction of working on some cool products
RSUs are nice initially

Cons

Some groups like IS&T have chosen to outsource the development process inside Cupertino to offshore companies like Infosys, TCS, Wipro, Satyam. Many employees from here "manage" to become full time employees/managers who in turn recruit, promote such suckers. mainly Indian H1Bs.
Sycophancy is heavily promoted in the name of relationships. All isms maligning the India, such as nepotism, casteism, communitism can be seen for any keen observer, in some groups like IS&T.Got this direct from one of the directors, Apple values relationships more than knowledge and skills. Go figure!
Reviews are unfair. Managers protect themselves from getting evaluated, as there is no manager evaluation, whose main and sole goal is to work employees to death.Anyone complaining, is on the wrong end of the good review, even however superb their work has been.
Promotions are a mystery. Sycophants and con bodys whose real skill is politics are given prominence and eventually promoted.

Advice to Senior Management

What can I say, you are trying to compete with Google, with this kind of people? LOL! Some groups in IS&T are toxic.

Pros

Great products, excellent customer support, supportive management, great benefits

Cons

Can't always get your preferred job assignment

Pros

Great people, Great Product, Extremely friendly coworkers, and stellar customer service. I would recommend this job to College students and Artsy types.

Cons

Not enough staff members to help everyone. Customers feel extremely entitled, to the point where they are blatantly disrespectful to the employees who are doing their best to help them out.

Advice to Senior Management

Stop cutting part time hours! Be a little more understanding when the employees have personal family issues.

Pros

great products, culture, people, pay and benefits.

Cons

To much promoting from outside the company. Not enough internal advancement.

Advice to Senior Management

If you are conservative in your political views keep them to your self. Very liberal company, which does not like you sharing other insights.

Pros

Working with technology every day.

Cons

It is still retail, lousy pay.

Pros

The job roles and work is enormously enjoyable.
You get discounts on Apple stuff
Your colleagues will be brilliant
Apple is great to have on your CV

Cons

Poor quality management
Total lack of commitment to training and development
Highly macro managed work environment makes changing the tinniest details near impossible

Advice to Senior Management

Resign

Pros

Decent pay for retail.
Its fun to play with Apple products all day.
Decent Discount.
Okay benefits.
Most co-workers are pretty cool to work with.

Cons

Terrible management.
No flexibility in scheduling.
No work/life balance - You must be in Apple mode 100% of the time.
Secrecy.
Low pay for what you do.
Micromanaged - You're recorded on every sale and if you don't sell enough of something, you get a talking to.
No room for advancement.
Some pretentious co-workers.

Advice to Senior Management

Apple management doesn't need to care.. Theres plenty of drones wanting to get into Apple, only for them to be spit back out again.

Pros

-Benefits: I was a part of the College Program, so we worked 20 hours minimum and still get good benefits because we are under Corporate
-Work at home. Yes, we do work out of home, although that is a bit of a con as well.
-Apple Brand Name: except when you say you work for Tech Support.

Cons

- Pay: really low compared to industry standards, no negotiation regardless of experience - $10/hour range. I took it as I wanted to gain experience and thought very highly of Apple
- Hours: they say its "flexible" but in reality its not. They work around your school schedule but otherwise you might get 6AM shift one day and a 9PM shift the next, can really mess your life up.
- Management: MICROMANAGED to the extreme. Your computer screen is monitored, you keep a log everytime you get up to use the restroom, basically like a typical call center from home.
- Customers: its not the Tech Savvy young people who call you, its the less experienced crowd who does not know the difference between a Mac and a PC, or how to turn on the phone, etc. You will get yelled at because you can't provide free support, you also have to sell AppleCare packages every month to hit your quota (yep, phone sales!)
- Technology: You get an iMac to use at home, the soft phone and iLog (call logging system) breaks most of the time. You have to log everytime an error happens if you miss one your Manager would just blame you..
- WORK LIFE BALANCE + HEALTH: be warned, if you occur 3 sick days in 6 months, you are OUT. Yes, you get fired for occurring 3 "incidences" - which includes seeing doctor, if you're sick, or just need PTO. Vacation gets approved half the time if you plan really early, but only in certain months like October or Feb.

Advice to Senior Management

-Have all the managers get on the phones too and actually experience it. They manage and critique you at every turn. At one point we had people called "Time Cops" who just trolls you (yes, that is the best way to describe it) by chatting you if you spend even 1 minute over between each call that we are supposed to log notes. This job is great for those who respect Apple to the point they are willing to be stepped on. Even a company as dynamic as Apple can't have dream jobs at a call center. I have finished school since, quit this job before my 1 year contract, and moved on to a full-time position.

Again, this is just for students considering the "Call Center" position they call an "Advisor". I am sure the REAL jobs at HQ or even Retail is better, if not a dream job for many out there. Just my experience strictly in this position! :)