Apple Reviews

Updated October 19, 2014
Updated October 19, 2014
3,877 Reviews
3.9
3,877 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,123 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 240 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 204 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 241 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 147 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 63 people found this helpful  

    Challenging, Rewarding, but ZERO work/life balance. Most satisfying , most difficult and most rewarding job ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time (more than 10 years)

    Pros

    We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

    Cons

    ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

    Recommends
    Positive Outlook
    Approves of CEO
  2. 17 people found this helpful  

    Company genuinely cares about you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist in Stamford, CT
    Former Employee - Family Room Specialist in Stamford, CT

    I worked at Apple full-time (more than an year)

    Pros

    - Great benefits
    - great work environment
    - great salary (especially for retail)
    - lots of peer support
    - lots of management support
    - lots of learning experiences and resources
    - opportunity for advancement
    - opportunities for "career experiences" in corporate roles, for retail staff (underutilized, apparently. go for it!)
    - you become really good friends with your peer group, or maybe even family!
    - Amazing sense of belonging and community
    - great stepping stone to new career, if that is your choice

    Cons

    - Too much "drinking the kool aid". WAY too much. I hope this is an apt metaphor: Imagine you have an 8oz cup in your hand. They pour a 64oz pitcher of Kool-Aid into your 8oz. cup. Then they pour a pitcher of sugar into the same cup. You get diabetes. The amount of company propaganda is absolutely astounding and excessive to point of being absolutely ridiculous, wherein you feel like a caricature of yourself wearing this blue shirt. This is coming from me, a lifelong Apple fan since 1987 (the year I started using computers).
    - FAR too much bashing of anything that isn't Apple. Apple has now decided as a company, to compare itself to Samsung and Google, etc etc. It used to decide not to compare itself to anybody. This shows everywhere from development to retail attitudes.
    - Willing isolation from and ignorance of the rest of the world of technology. Apple exists in a bubble, and those within the bubble are blissfully unaware that any other technology is relevant and useful. I heard one employee say that Microsoft Office is going the way of the dinosaurs. Nobody called him out on this. What dream world is he living in???? Isn't it better to learn Apple's technology in a way that helps it workably coexist with other technology? This is equally as important as learning the Apple ecosystem, which, yes, in itself is amazing.
    - Training is too general, not specific enough to help sharpen one's technical skill set on a consistent basis.
    - No ongoing training program to keep your technical skills sharp and up to date. Instead, they offer "Pathways", which is meant to improve your social skills. Great! But isn't that why they hired us to begin with? You have to search Apple's technical reporting system for relevant known issues, which is fine but if you don't (and a lot of techs don't) you usually find out what those are when a customer has a problem and you don't know the answer. One person who happened to look at iDesk might know the answer, but if they're not available, you may end up giving the customer the wrong solution. The signal to noise ratio of important, specific information is a total mess.
    - "I can't believe they re-arranged the lockers. I'm thinking about quitting now." Everyone joins in agreement. Really, guys? C'mon. Again, as I mentioned in my point about the Apple "bubble", the perception of reality can be largely distorted. Management has to work REALLY REALLY hard to bend over backwards for every little thing. So how much energy do they have left over to make sure their techs are up to date, or that sales staff knows their specs and has good ways of explaining tech to non-tech people? Apple is very big on managing expectations for customers (great, actually!) but could do a lot better to manage expectations for employees. Maybe this would improve management's time and ability to fix some more important issues.
    - Far too many points of contact for customers. A customer may end up talking to between 4 and 8 different people who may end up telling them lots of conflicting things. Either communication needs to improve in the store or the number of contact points needs to decrease somehow.

    Advice to ManagementAdvice

    My feedback section was long, I realize, but it's because I genuinely care about Apple as a company and would love to see things improve in real, tangible ways where the signal to noise ratio is considered for retail as much as it is considered for its products and services!

    Consider and analyze the cons I wrote above and communicate them with your market leaders! How successful IS Pathways, really, for example? Everything has to be given a chance to work, of course, but I think maybe corporate doesn't get enough constructive feedback from its retail stores for fear of being perceived as not having put enough effort into making these things work.

    Regardless, I loved working for Apple and would absolutely return given the need and/or opportunity.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 9 people found this helpful  

    It was cool for a while

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Apple gives you a good support system. I worked at the retail level, and it was leaps and bounds cooler than most retail jobs you'll find.

    Cons

    The culture is more like a cult-ure...the place is a cult. If you are a level-headed human being, you may lose your sh*t working with some of these folks.

    Advice to ManagementAdvice

    Keep it real, don't drink the "kool aid"

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 8 people found this helpful  

    Great People, unforgiving Polices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expert in Santa Monica, CA
    Former Employee - Expert in Santa Monica, CA

    I worked at Apple full-time (more than an year)

    Pros

    The support of the Management and trainers is out standing, the people you work with are top notch.

    Cons

    Their attendance policy is very unforgiving, if you are more than a minute or two late to clock in you get a point that stays on your record for a year. Get 3 of those in a year and you can no longer transfer to opening at other stores (which I was planning on to solve some traffic issues that was making it hard to be to work on time). Get another point beyond that 3rd and you are fired.

    Advice to ManagementAdvice

    Give some flexibility to the employees on attendance, being late 4 times in a year isn't worth firing someone over, especially if they are someone that top sales, customer service, and mentor in the store.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    lots of work, but great compensation and experience. very intelligent people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Quality in Cupertino, CA
    Current Employee - Product Quality in Cupertino, CA

    I have been working at Apple as an intern (less than an year)

    Pros

    great compensation, and travel benefits. lots of area to learn from highly intelligent people

    Cons

    work life balance is not existant. work work work

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Crazy hours, great opportunity, a real learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back of House Specialist in Durham, NC
    Former Employee - Back of House Specialist in Durham, NC

    I worked at Apple full-time (more than 3 years)

    Pros

    The environment that Apple had/has makes dealing with retail customers possible.
    The benefits in my opinion are some of the greatest for a retail job.

    Cons

    Sometimes management can overwork you.
    Management won't always be on your side, even if you are following policy.
    Management can seem to care more about the onetime buyer, then the everyday employee.

    Advice to ManagementAdvice

    Managers used to be there to help the employees do their jobs. Unfortunately, now they seem to be their to micromanager employees and tell them when they

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    The start of lifetime development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time (more than 3 years)

    Pros

    People focused, great benefits, very diverse set of people employed

    Cons

    Upward movement is very competitive. Culture can mask the business side but doesn't negate it.

    Advice to ManagementAdvice

    A revisit to the core values of the company quarterly rather than yearly can be extremely beneficial.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Fantastic company, tough job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple At Home Advisor in Salt Lake City, UT
    Former Employee - Apple At Home Advisor in Salt Lake City, UT

    I worked at Apple part-time (less than an year)

    Pros

    Apple is a great company, and it was awesome to see how much they care about the customer.
    Relatively flexible hours.
    Employees were treated with respect.
    Company perks.
    Team oriented - even working from home I didn't feel alone.
    The training was great, but a little shorter than I would have liked.

    Cons

    Any customer service job is hard. Some of the people you help will be very rude, which makes the job less desirable at times. Be prepared to be yelled at sometimes.

    Advice to ManagementAdvice

    Innovate

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Tough but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Manager in Cupertino, CA
    Current Employee - Engineering Manager in Cupertino, CA

    I have been working at Apple full-time (more than 10 years)

    Pros

    High compensation for a star player
    Coolest products
    Strong job security for a high caliber engineer

    Cons

    Extremely long hour
    Slave driving culture

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    You are working on things that you see everyone using everyday

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software QA Engineer in Santa Clara, CA
    Current Employee - Software QA Engineer in Santa Clara, CA

    I have been working at Apple as an intern (less than an year)

    Pros

    Great learning experience.
    Making a difference.
    Making Apple products better.
    Lots of smart and like minded people working here

    Cons

    No structured advancement system.
    No free food other perks
    Long work hours
    work-life balance not all that great

    Advice to ManagementAdvice

    More acknowledgement of when you are doing a good job

    Recommends
    Positive Outlook
    Approves of CEO

Work at Apple? Share Your Experiences

Apple

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.