Apple Reviews

Updated March 27, 2015
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3.9
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Apple CEO Tim Cook
Tim Cook
2,536 Ratings

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)

Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Pros and Cons

Employee Reviews

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  1. 228 people found this helpful

    Challenging, Rewarding, but ZERO work/life balance. Most satisfying , most difficult and most rewarding job ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apple full-time (more than 10 years)

    Pros

    We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

    Cons

    ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

    Recommends
    Positive Outlook
    Approves of CEO
  2. 25 people found this helpful

    Loved It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    Discount$ were great
    Opportunities were abundant
    Coworkers were hott
    Broworkers were awesome
    Technology was cool

    Cons

    Hours bad
    Drama abundant
    No sex with coworkers
    Manager was gay and tried to seduce me
    Etc.

    Advice to ManagementAdvice

    Stop sexual harassment

    Recommends
    Positive Outlook
  3. 70 people found this helpful

    Company genuinely cares about you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Room Specialist in Stamford, CT
    Former Employee - Family Room Specialist in Stamford, CT

    I worked at Apple full-time (more than a year)

    Pros

    - Great benefits
    - great work environment
    - great salary (especially for retail)
    - lots of peer support
    - lots of management support
    - lots of learning experiences and resources
    - opportunity for advancement
    - opportunities for "career experiences" in corporate roles, for retail staff (underutilized, apparently. go for it!)
    - you become really good friends with your peer group, or maybe even family!
    - Amazing sense of belonging and community
    - great stepping stone to new career, if that is your choice

    Cons

    - Too much "drinking the kool aid". WAY too much. I hope this is an apt metaphor: Imagine you have an 8oz cup in your hand. They pour a 64oz pitcher of Kool-Aid into your 8oz. cup. Then they pour a pitcher of sugar into the same cup. You get diabetes. The amount of company propaganda is absolutely astounding and excessive to point of being absolutely ridiculous, wherein you feel like a caricature of yourself wearing this blue shirt. This is coming from me, a lifelong Apple fan since 1987 (the year I started using computers).
    - FAR too much bashing of anything that isn't Apple. Apple has now decided as a company, to compare itself to Samsung and Google, etc etc. It used to decide not to compare itself to anybody. This shows everywhere from development to retail attitudes.
    - Willing isolation from and ignorance of the rest of the world of technology. Apple exists in a bubble, and those within the bubble are blissfully unaware that any other technology is relevant and useful. I heard one employee say that Microsoft Office is going the way of the dinosaurs. Nobody called him out on this. What dream world is he living in???? Isn't it better to learn Apple's technology in a way that helps it workably coexist with other technology? This is equally as important as learning the Apple ecosystem, which, yes, in itself is amazing.
    - Training is too general, not specific enough to help sharpen one's technical skill set on a consistent basis.
    - No ongoing training program to keep your technical skills sharp and up to date. Instead, they offer "Pathways", which is meant to improve your social skills. Great! But isn't that why they hired us to begin with? You have to search Apple's technical reporting system for relevant known issues, which is fine but if you don't (and a lot of techs don't) you usually find out what those are when a customer has a problem and you don't know the answer. One person who happened to look at iDesk might know the answer, but if they're not available, you may end up giving the customer the wrong solution. The signal to noise ratio of important, specific information is a total mess.
    - "I can't believe they re-arranged the lockers. I'm thinking about quitting now." Everyone joins in agreement. Really, guys? C'mon. Again, as I mentioned in my point about the Apple "bubble", the perception of reality can be largely distorted. Management has to work REALLY REALLY hard to bend over backwards for every little thing. So how much energy do they have left over to make sure their techs are up to date, or that sales staff knows their specs and has good ways of explaining tech to non-tech people? Apple is very big on managing expectations for customers (great, actually!) but could do a lot better to manage expectations for employees. Maybe this would improve management's time and ability to fix some more important issues.
    - Far too many points of contact for customers. A customer may end up talking to between 4 and 8 different people who may end up telling them lots of conflicting things. Either communication needs to improve in the store or the number of contact points needs to decrease somehow.

    Advice to ManagementAdvice

    My feedback section was long, I realize, but it's because I genuinely care about Apple as a company and would love to see things improve in real, tangible ways where the signal to noise ratio is considered for retail as much as it is considered for its products and services!

    Consider and analyze the cons I wrote above and communicate them with your market leaders! How successful IS Pathways, really, for example? Everything has to be given a chance to work, of course, but I think maybe corporate doesn't get enough constructive feedback from its retail stores for fear of being perceived as not having put enough effort into making these things work.

    Regardless, I loved working for Apple and would absolutely return given the need and/or opportunity.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 8 people found this helpful

    Engineering: perennial growth opportunities in a high stakes environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hardware Engineering Manager in Cupertino, CA
    Current Employee - Hardware Engineering Manager in Cupertino, CA

    I have been working at Apple full-time (more than 5 years)

    Pros

    The teamwork, when it clicks (about 80% of the time), is incredible. Individuals carry tremendous responsibility, but always have the cross-functional team there to support an back them up.

    Cons

    The complexity, intensity, and time spent doing this job consumes most of one's life. There is no work vs. life balance. It is work/life synthesis. I've become comfortable with that; for some, it doesn't make sense.

    Advice to ManagementAdvice

    Continuously re-commit to making great products that enrich people's lives.
    Continuously re-commit to attracting and cultivating great people.
    Be tough while being kind.

    Recommends
    Positive Outlook
    Approves of CEO
  6. great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Genius
    Current Employee - Apple Genius

    I have been working at Apple

    Pros

    really good place to work at good environment could not say there really is anything bad

    Cons

    once again i didn't find anything bad only part that i don't like i have to work on weekends however that's retail

    Advice to ManagementAdvice

    none

  7. College AHA - Great summer job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple AHA in Akron, OH
    Former Employee - Apple AHA in Akron, OH

    I worked at Apple

    Pros

    -You really get to know and like your "team." They're very supportive and helpful throughout if you have a great manager like mine to bring you guys together.
    -Extensive training, you can really come in with no knowledge of computers but I found it easier knowing a little about windows computers because there are a lot less support files for it
    -Great Benefits
    -At home!
    -They send you everything
    -Lots of free stuff!
    -Great discount!

    Cons

    -extremely long interview process, I waited so long to here back I assumed I didn't get the job
    -Lots of evaluation (probably the same any customer service position)
    -it's ridiculous when school starts and calls pick up. I found it to be too much of a headache and quit before I started my hectic class schedule.
    -dropped summer hours to part time earlier than promised

    Advice to ManagementAdvice

    Have more feasible stat goals. It's hard to keep call times down when you're dealing with certain issues like restore or new updates. Most people would have computer issues with the Apple software that had to be addressed before you could even start on what they called for. Even the screen share quota was a little ridiculous because it causes extra issues that drag out call times.

    Recommends
    Positive Outlook
  8. Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple At Home Advisor
    Current Employee - Apple At Home Advisor

    I have been working at Apple

    Pros

    Some of the best benefits

    Cons

    None when it comes to benefits

    Recommends
    Positive Outlook
    Approves of CEO
  9. Good experience.

    Former Employee - Business Systems Analyst in Cupertino, CA
    Former Employee - Business Systems Analyst in Cupertino, CA

    I worked at Apple full-time (more than a year)

    Pros

    Lots of flexibility, good environment

    Cons

    Did not really see many cons

  10. The best in customer service. Genius

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Genius in New York, NY
    Current Employee - Apple Genius in New York, NY

    I have been working at Apple part-time (more than 3 years)

    Pros

    leadership that looks after you. many opportunities for growth and experiences. excellent pay for a retail job. work with awesome people.

    Cons

    easy to get lost in the mix. drive your own success.

    Advice to ManagementAdvice

    keep it going.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist
    Former Employee - Specialist

    I worked at Apple

    Pros

    Great pay, great people to work with, great fit in company culture, something new everyday!

    Cons

    Dealing with difficult customers can be challenging, but everyday makes you stronger

    Recommends
    Positive Outlook
    Approves of CEO

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