Apple Reviews

Pros

Fun and exciting environment where people interactions are more then transactions.
Product that is mores often then not fun to use and more fun to teach.
Experiences that are fulfilling and life changing,

Cons

At times there can be a stress on numbers that seems borderline too much.
Sometimes there are customers who have unrealistic expectations.

Advice to Senior Management

Continue to focus on enhancing the careers of everyone at Apple and push development more then anything and all will go well.

Pros

Its a great environment to work in. Your coworker are great and the will help you get acclimated with ease. Management is understanding and they act more as friend with constructive feed back than managers. The company is really about personal development and help you becoming a better person because that's what will generate the highest ROI. Your people skills and communication skills will see a dramatic increase because you have to interact with so many different people from different backgrounds. How do you teach a 78 year only women how to make beats on Logic Pro? Its interesting and you'll have fun at work.

Cons

As with any retail, there will be peak seasons and slow season. when the slow season come around, you will see a drop in you hours if you are not full time.

Advice to Senior Management

Keep it up. Your goal should always be to develop leaders and not employees.

Pros

Technology driven, great energy, great and diverse workforce

Cons

Stressful when busy, perhaps understaffed. The non motivated employees "hide" from work

Pros

Awesome coworkers and products
Great perks
Learn alot

Cons

Little room for advancement depending business group you work for
Work Life Balance

Advice to Senior Management

Realize the your best assets at your company...your people especially those work hard for you and not those who just show up.

Pros

people are awesome
products are great
the environment is like no other place in retail
the benefits are really good even por part-time

Cons

deal with some really bad customers at time, sometimes tough to grow if managers are not on your side, hard to get to corporate through here

Pros

Top-notch benefits package even for 20+ hour part time employees. Unbelievable health & dental insurance for about $120 a month, 25% discount on computers, 12% discount on stock purchase (up to 10% of salary), 50% matching 401(k) (up to 6% of salary), tuition reimbursement (up to $5000).

Cons

Very limited opportunities for advancement past the front-line technical support position. Constant focus on meeting the numbers. Limited interaction with coworkers. Limited & ineffective continuing technical training. If you aren't good at self-directed learning and troubleshooting you will not do well at this job.

The hourly pay is not commensurate with the abilities that you need to have to do the job well, and there is extremely little flexibility to reward more skilled employees with higher pay.
If you do a mediocre job then the pay is appropriate, if you do an excellent job, and have sharp technical skills, you could be making easily double or triple working as an independent consultant.

Advice to Senior Management

More competitive pay-rates. More opportunity for carrer advancement without having to 'pay your dues' by putting in the requisite number of years before moving up to Tier 2 and beyond. Much, Much more effective technical training for the Advisors who are less skilled, so that those of us who are more skilled don't have to clean up the problems they caused when customers call back.

Pros

Benefits, great people , discounts, job security

Cons

Limited growth once you've reach Genius, creative, or expert

Advice to Senior Management

Stop micro managing

Pros

- Great benefits
- Decent pay
- Access to your own computer with little site blocking (although you're technically not supposed to do it while on a call)
- Fairly easy work to learn and master

Cons

- Unreasonable customer expectations (e.g. customers feeling like they deserve a new iPhone because they have AppleCare, which is a warranty not insurance, after the phone is dropped)
- Very high goal targets (90% customer satisfaction) where irrelevant/incorrect (e.g. for another adviser) or really bad customer expectations are not weeded out

Advice to Senior Management

Don't just consider the numbers or goal target not met. Also look at how hard a person is working, especially when management can't figure out what's going wrong and thus can't give feedback on what needs correcting.

Pros

friendly and innovative environment to work for

Cons

stressful workload especially on service side

Advice to Senior Management

keep innovating atmosphere

Pros

The best reasons to work at Apple, aside from the employee discount, are the people that Apple considers employees. They are some of the most talented individuals I have ever met.

Cons

The only thing I didn't like was the hours I had to work; however, this falls more on a personal responsibility than a company's.

Advice to Senior Management

You guys were great mentors and I can only hope that our roads cross again in the future! You are the best management.