Apple Reviews

Updated October 22, 2014
Updated October 22, 2014
3,888 Reviews
3.9
3,888 Reviews
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Recommend to a friend
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Apple CEO Tim Cook
Tim Cook
2,129 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 240 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 204 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 243 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 148 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Poor compensation, poor respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Genius in Rome (Italy)
    Current Employee - Mac Genius in Rome (Italy)

    I have been working at Apple full-time (more than 5 years)

    Pros

    Brand name, permanent contract, deal with technology.

    Cons

    They don't respect people, hide serious problems but want to appear wonderful.

    Advice to ManagementAdvice

    Change the criteria to hire the leadership team, they have unprofessional behavior

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    AHA - do not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Apple At Home Advisor
    Former Employee - Apple At Home Advisor

    I worked at Apple full-time (less than an year)

    Pros

    Reasonable pay
    You get to work from home

    Cons

    Everything
    If you need help you do not get it
    If you transfer a call to a higher department your screamed at for high escalation
    If you aren't one of the managers favourites you can be certain you will have a bad time
    No matter how hard you try it's not good enough
    If you have time off medical certificates don't count towards anything and you will be terminated
    No sense of how mental health effects different people if you suffer from it and take time off you'll most likely be terminated

    Words twisted to the point your not even sure what you said to start with anymore

    Advice to ManagementAdvice

    Review your managers - mainly the one who has lost half his team since he was given one! Most due to mental health issues and lack of support.

    Take the time to learn what your employees are suffering from just because you may not have been born in Australia doesn't mean you should run a business the same as you would in Singapore etc learn what effects your employees in every country you operate in otherwise you won't have many left

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    AHA (At Home Advisor) - Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AHA - At Home Advisor in Sydney (Australia)
    Current Employee - AHA - At Home Advisor in Sydney (Australia)

    I have been working at Apple full-time (less than an year)

    Pros

    Great to work from home where you can wear what ever you want and be surrounded by your pets (if you have any), no need to fork out for transport to and from work or put with with the trending office virus. 10% - 25% off Apple products.

    Cons

    *Work life balance non existent, having to constantly battle with other people for a 2 month shift where you can get a weekend off (high score/ranking get first pick). 4 x 10 shifts do not allow you to take classes at night and can interfere with home life. Was originally told in interview that Apple is very flexible with their shifts... not unless you are at the top of your team.

    * Being scrutinized over every syllable uttered.

    * Statistics constantly shoved down your throat (daily), having your statistics shown to everyone else in the team (daily), even worse, having your clothing size broadcast to the rest of the team in an e-mail.

    * Guilt tripped over sick leave (oh, everyone has to work SO much harder because you were coughing your guts up).

    * Managers who don't care about you, just their statistics and how good you make them look.

    * Little room for career opportunities unless you are perfect and appears only ONE way to go up which is to T2. Other options are not available in Australia (contrary to what T/L advised initially).

    * Extreme social isolation unless you like being a hermit.

    * The expectations are becoming increasingly unrealistic and only obtainable by those who work like robots.

    * Lying team leader who likes to mince your words and throw them back at you. Advises about career progression that is not there.

    * Contradicting information. Being told one thing, then being told the opposite in the next sentence. Can make for a very frustrating time.

    Advice to ManagementAdvice

    * Give everyone a fair chance at getting a shift that they want, not just offering first time every time to the best performers.

    * Cut the guilt tripping over sick leave. If you are sick and you have a Dr. certificate, end of story. Don't keep telling staff how your 2 days off with the flu made everyone else work their fingers to the bone when it didn't.

    * Enough with the scrutinizing of every word said. If you want us to help people, let us, back off on telling us what we said wrong according to your impossible guidelines. H2H 'coaching' is just another way to pull down the morale of staff.

    * Stop showing everyone else our statistics. This is extremely demoralizing for those who rank down the bottom of the pack. This is not an incentive to try harder like you think it is!

    * Find team leaders who actually give a rats about their staff, not just in it as a competition to see who looks the best statistic wise to management.

    * The fine line of perfection is getting narrower and narrower with each change. Management out of touch with frontline staff and changes are making the job harder, not easier.

    * Offer part time to Australians and offer more career opportunities other than just T2.

    * Be mindful of the information that is being filtered out. The contradictions we have had from the team leader are mind blowing and you wonder why we get angry when we never know what is right or wrong anymore?!?!?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Best Company, Worst Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Expert
    Current Employee - Expert

    I have been working at Apple full-time (more than 3 years)

    Pros

    The information you learn about the products is second to none. The core competencies, technology used in the work place, and communication of real time reports is all high level. We use iPads to conduct downloads with real time information around sales and performance. We use our iPhone 5 as a basis to order, ring, and collect payment for all products in the store. We take quarterly NPP (Net Promoter People) surveys to make upper management aware of our happiness within the company. We have quarterly reviews with mentor managers to identify areas of improvement and work on peer relations. We have the most amazing 3rd party products that work with our hero products.

    Cons

    There is little to no room for upward mobility. You do not get acknowledged or increased pay for performance. Politics is everything in this environment and mostly you are given the run around if you want to move into management and eventually corporate. Apple has everything in place to be a top company in the world but their technology is for show and not to support their existing employees. They would rather bring someone from the outside in, rather than reward hard working employees who are passionate about their products. I have witnessed so many talented, educated, highly-skilled people come and go only to watch people put in leadership roles that lack the ability to chew gum and walk simultaneously.

    Advice to ManagementAdvice

    Start looking internally for promotional positions. Raise people up from within the company and maintain the high level of standards you have for the products with your people. There is so much talent attracted to this company and it goes unacknowledged for fear of surpassing those above you. Stop simply reviewing a resume and looking for a babysitter as your solution to management. Take the amazing training and technology and actually use it and your company and it's employees could be unstoppable.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Political, stagnant environment. Innovation is not welcomed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Cupertino, CA
    Current Employee - Manager in Cupertino, CA

    I have been working at Apple full-time (more than 5 years)

    Pros

    Being part of big Apple

    Cons

    Old tools and processes, Work-Lifr Balance is very poor. Consultants, QA and Site Ops are blamed for everything that goes wrong with product. Upper management does not understand modern approaches (Scrum/Agile, Continues Integration, Continues Deployment, etc). People get yelled when production issues are found and blames usually flows downhill until the next scape goat is found and dealt with.

    There is no learning from previous mistakes, so the cycle will repeat itself again and again. If you really know your job and willing to share how to improve things - do not join Apple. You expirience is not welcomed there and your proposals will not be heard or implemented. Apple expects everyone to comply and mold. Many people there work for years and completely missed modern advance in technology and processes.

    Advice to ManagementAdvice

    Stop saying: "this is Apple and this is the way we have always done things". Change culture to foster collaboration and learning.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Rf engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple full-time

    Pros

    looks good on resume. Nothing else

    Cons

    Salary/# of hours=Does not add(-Negative)

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Room Specialist
    Current Employee - Family Room Specialist

    I have been working at Apple full-time (more than 3 years)

    Pros

    My teammates (this does NOT include management) are the best. Benefits, stock options, and discounts are also nice. The occasional gracious customer is also refreshing (there just aren't enough of them to make it worth it).

    Cons

    Overworked, no work life balance, treated like we're expendable, management cares more about getting their bonuses than looking out for their employees, policies have changed to reflect that quantity is more important than quality but we get in trouble if we can't meet numbers and also keep quality high.

    In regards to whether I'd recommend someone work in Apple Retail...:
    If you watched a guy on the Titanic trying to convince a passing sailor to climb aboard after the cruise liner had already hit the iceberg, you'd wonder why he would do that when the sailor's vessel was comfortable and in a much better state. Even if that sailor was well qualified to help on the cruise liner, you wouldn't try to convince them that life would be better on a sinking ship. Obviously, the better choice would be to jump ship and see if that sailor could get you aboard their vessel. Some of the more passionate of us stay with the ship because of our love for what we do (think of the musicians that went down with the ship in the movie) but it's depressing and frustrating nonetheless. In our store, our management team is that jerk that keeps people from getting on the lifeboats or pushes people overboard if they get in the way. This is how I see our store.

    Advice to ManagementAdvice

    Stop preaching the credo "Our most important resource, our soul, is our people" if you don't intend to treat us like it. LEAD BY EXAMPLE! If you don't know how to do what we do, how can you effectively support or lead us? There are enough frustrating and ridiculous procedures that come down from corporate teams that have no idea what it's like to work in the stores but it's more frustrating when managers that should know how crazy it is are also blind to it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Genius

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mac Genius in Chandler, AZ
    Former Employee - Mac Genius in Chandler, AZ

    I worked at Apple full-time (more than 8 years)

    Pros

    Work with new technology, never boring! Always on your toes thinking fast.

    Cons

    You are on your feet. Hard to advance in the company. You work with unhappy customers at times.

    Advice to ManagementAdvice

    Be as supportive as you can and always assume positive intent in the employees.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Horrendous

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apple

    Pros

    No pros at all, I'm not even going to waste my time saying anything good about this overly-rated abomination of a company.

    Cons

    Terrible company that works their employees like slaves, only concern with profits rather than true innovation. Apple should be a victim of more cyber-attacks.

  11. 4 people found this helpful  

    Sold a pipe dream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Apple full-time (more than an year)

    Pros

    The pay, benefits and discounts were great. I got to work with some smart and amazing people.

    Cons

    No work life balance. Favoritism was an issue that was never addressed. People not being accountable for their actions and performance made it frustrating. Although there are several talented and intelligent ppl, there was equally lazy idiots that should have never been hired and deserve to be fired that still work there. I would never wish bad on anyone, so I will say I hope the culture changes for the better.

    Advice to ManagementAdvice

    Get it together

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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