Apple

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Apple Reviews

These reviews contributed towards 2009's Best Places to Work recognition. See ratings and reviews for all time.
264 Reviews
3.8
264 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
255 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 246 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 215 reviews)


Cons
  • Time off needs to be requested well in advance making work/life balance a challenge (in 252 reviews)

  • Work can be very demanding with long hours depending on the group you are in (in 151 reviews)

More Highlights

Employee Reviews

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  1.  

    A big company in the mould of a small company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Supply Chain Analyst in Cupertino, CA
    Current Employee - Supply Chain Analyst in Cupertino, CA

    I have been working at Apple

    Pros

    Independent work culture making you manage ur workload.....

    Cons

    Too vague in terms of processes making it frustrating sometimes to get in touch with the right people.... sometimes I wonder at the inefficiences with which we operate in terms of operations and still get such a healthy margin.... what would happen if we can tighten our processes... somehow vagueness is a doubel-edged sword here at apple.. it fosters great ideas sometimes but leads to ad-hoc actions a lot of times making the company lot of money.....

    Advice to ManagementAdvice

    Never expect yourself to stay in one role here for a very long time.... there are so many things to do.. if you are up to it, there would be no dearth of work and opportunities....

    Approves of CEO
  2.  

    Research the store's flow, workload and attitude before you accept and offer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mac Genius in Roseville, MN
    Former Employee - Mac Genius in Roseville, MN

    I worked at Apple

    Pros

    Better than average pay, excellent benefits for full time employees, including stock options. Above average training for skill positions, opportunities to grow if you are the right "type". Access to internal knowledge of products. Excellent corporate support for employees. Often get a "bonus" at end of year - usually an iPod. Somewhat "glamourous" I guess, you may impress your friends if you work there. Excellent discounts (25% off one full system per year, 15% off other systems, 10-15% off product including 3rd party product, lots of partnership discounts and offers.) T-Shirts provided.

    Cons

    In Retail - management. They hired people with no knowledge and gave them no training. Communication was next to nothing. Netpromoter feedback was only communicated it it was negative. Incompetent people were promoted. Policies were continually ignored, broken or sometimes outright imagined. Employee feedback was ignored, and if recognized, it was shot down or patronized. More attention was paid to sales numbers than customer satisfaction. Training provided was to "increase the sale" rather than find the best solution for the customer. Lack of inter-store communication left our market in the dark and the customer experience scattered and varied.

    Advice to ManagementAdvice

    Start focusing on the customer again. Be more selective in who you hire. Train the ones you do hire. Give more credit to the staff members who have worked there since the beginning. Grow slowly. Don't penalize good employees for the mistakes of incompetent ones. The time clock should not be a terminable offense. Stop over-promising to customers on goods and services we don't have the space or time to deliver. Defend your Geniuses. Honor your Creatives. Train and manage and observe your Specialists and Concierge. You can't manage the floor staff if you're never on the floor.

    Doesn't Recommend
    Approves of CEO
  3. 1 person found this helpful  

    Fun place to work, low on the perks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mac Specialist (Apple Store) in Los Angeles, CA
    Former Employee - Mac Specialist (Apple Store) in Los Angeles, CA

    I worked at Apple

    Pros

    Fun environment, good training, nice people, excellent discount. Company always seemed to care for it's employees, even at a retail level. Low turnover and company maintains high goals for moving people from Retail to Corporate.

    Cons

    No commission, dealing with the "iPhone public." Lot of talk of promotions, but certain lower-level management was generally slow to act. Long hours sometimes, but company was never stingy about overtime pay (all depending on your store manager).

    Advice to ManagementAdvice

    Reward top selling employees more frequently. If someone can sell more than $10k/day including top metrics (at a moderately-busy store), Apple should up the perks slightly. However, most employees are hired as Mac Specialists first (sales) with the promise of moving into other positions (Genius, Creative, etc). However, those who show strength in sales are less likely to get "promoted" into those other positions because management doesn't want to take them off the floor. But if you don't sell well, you also wont get promoted either. Damned if you do, damned if you don't.

    Recommends
    Approves of CEO
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  5. 2 people found this helpful  

    Passionate people, awesome products, great technology. Needs better work/life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA

    I have been working at Apple

    Pros

    Passionate people, awesome products, great technology. Things aren't always done by the book, but things get done. There aren't strong guidelines in terms of procedure, just make it work.

    Cons

    Maniacal dictator leadership. Not particularly good at promoting a strong balance between work and personal life. Expectations (unspoken, of course) of a 50, 60, 70 hour work week are not unusual.

    Advice to ManagementAdvice

    Back off the expectations of having employees work themselves to death.

    Recommends
    Approves of CEO
  6. 1 person found this helpful  

    Show me the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA

    I have been working at Apple

    Pros

    Fun people; fun products. There are lots of smart people to learn from and plenty of opportunities to try different things.

    Cons

    Becoming more corporate; compensation is weak

    Advice to ManagementAdvice

    The "change the world" feeling is going away. It's time to start paying people what they are worth. Good people are already starting to leave.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    If you like crazy smart, c'mon aboard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mac Genius
    Current Employee - Mac Genius

    I have been working at Apple

    Pros

    Exposure to new technologies. You will work with amazingly smart people and learn how to fix everything Apple.

    Cons

    Crazy retail hours, never able to make everyone happy, poor pay

    Advice to ManagementAdvice

    Please pay us more, please don't expect miracles in only 15 minutes - we can't make everyone happy - customers or corporate.

    Approves of CEO
  8.  

    Don't change the model, it's working.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Specialist in San Francisco, CA
    Current Employee - Specialist in San Francisco, CA

    I have been working at Apple

    Pros

    Opportunity to learn a great deal about the products. Flexible work arrangement. Great group of people to work with and to learn from while enjoying superior products.

    Cons

    Product knowledge of new releases have to be learned, generally, on the day of the release.

    Advice to ManagementAdvice

    Don't change the model, it's working. The store is one of the busiest retailers in the neighborhood for a reason.

    Recommends
    Approves of CEO
  9.  

    Either you'll love it or have a psychotic episode

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mac Specialist (Apple Store) in San Francisco, CA
    Current Employee - Mac Specialist (Apple Store) in San Francisco, CA

    I have been working at Apple

    Pros

    You're at one of the leading companies in the world. Where if you play you're cards right it might lead to growth in both the retail and corporate life at Apple. If you're really smart you will be proactive and take all teh little benefits that come your way and make as much from it for personal growth.

    Cons

    Fan boys and egos run a muck at the company. People forget the little tings and just good judgment. Too many people sometimes play favorites.

    Advice to ManagementAdvice

    Don't treat people like kids. Some of the people on the floor are just as competent to have your job. The ego's that run rampant at the retail level is astonishing. I can't understand why some people because maybe the fan boy in them, have reached apple at this stage choose to loose sight of everyday things.

    Recommends
    Approves of CEO
  10.  

    Not bad overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Concierge in New York, NY
    Former Employee - Concierge in New York, NY

    I worked at Apple

    Pros

    The work environment is fast-paced and the people genuinely care, at least for the most part. There is a strong sense of community within the store, and it has been a great place to develop friendships and to learn. Some days you get the chance to really make a customer's day, or to turn a bad situation into a positive one, and that can be very rewarding. The chance to make a customer's day is worth coming to work for in the morning, and management is (mostly) supportive of employees who go out of their way to do this, which is encouraging.

    Cons

    Secrecy hurts the company - employees are given limited information about important company news and events. Also, the tremendous volume of customers a store handles in a single day makes the pace incredibly stressful at times, and you are often forced to multi-task to the limit of your ability to comprehend. Customers can be extremely rude if they feel they've been slighted by the company, which seems to be frequent, as many people today have a sense of entitlement the size of California. The company also expects you to be a "team player" i.e. devote a generous portion of your free time to your work schedule.

    Advice to ManagementAdvice

    Promote based on how an employee treats customers, not how they perform financially. Give more employees the chance at full-time status if they want it.

    Approves of CEO
  11. 3 people found this helpful  

    Apple is Great, but be ready to work a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - WW Supply Demand Planner
    Current Employee - WW Supply Demand Planner

    I have been working at Apple

    Pros

    Great people. Challenging and interesting work.

    Cons

    Work life balance. A lot of tops down direction and not enough freedom to make decisions.

    Advice to ManagementAdvice

    Figure out how to run the business without requiring employees to work all day, then all night communicating with Asia.

    Recommends
    Approves of CEO

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