Apple Reviews

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  1. Don't change the model, it's working.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in San Francisco, CA
    Current Employee - Specialist in San Francisco, CA
    Recommends
    Approves of CEO

    Pros

    Opportunity to learn a great deal about the products. Flexible work arrangement. Great group of people to work with and to learn from while enjoying superior products.

    Cons

    Product knowledge of new releases have to be learned, generally, on the day of the release.

    Advice to Management

    Don't change the model, it's working. The store is one of the busiest retailers in the neighborhood for a reason.


  2. Either you'll love it or have a psychotic episode

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mac Specialist (Apple Store) in San Francisco, CA
    Current Employee - Mac Specialist (Apple Store) in San Francisco, CA
    Recommends
    Approves of CEO

    Pros

    You're at one of the leading companies in the world. Where if you play you're cards right it might lead to growth in both the retail and corporate life at Apple. If you're really smart you will be proactive and take all teh little benefits that come your way and make as much from it for personal growth.

    Cons

    Fan boys and egos run a muck at the company. People forget the little tings and just good judgment. Too many people sometimes play favorites.

    Advice to Management

    Don't treat people like kids. Some of the people on the floor are just as competent to have your job. The ego's that run rampant at the retail level is astonishing. I can't understand why some people because maybe the fan boy in them, have reached apple at this stage choose to loose sight of everyday things.


  3. Helpful (1)

    Show me the money

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    Fun people; fun products. There are lots of smart people to learn from and plenty of opportunities to try different things.

    Cons

    Becoming more corporate; compensation is weak

    Advice to Management

    The "change the world" feeling is going away. It's time to start paying people what they are worth. Good people are already starting to leave.


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  5. Not bad overall

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in New York, NY
    Former Employee - Concierge in New York, NY
    Approves of CEO

    Pros

    The work environment is fast-paced and the people genuinely care, at least for the most part. There is a strong sense of community within the store, and it has been a great place to develop friendships and to learn. Some days you get the chance to really make a customer's day, or to turn a bad situation into a positive one, and that can be very rewarding. The chance to make a customer's day is worth coming to work for in the morning, and management is (mostly) supportive of employees who go out of their way to do this, which is encouraging.

    Cons

    Secrecy hurts the company - employees are given limited information about important company news and events. Also, the tremendous volume of customers a store handles in a single day makes the pace incredibly stressful at times, and you are often forced to multi-task to the limit of your ability to comprehend. Customers can be extremely rude if they feel they've been slighted by the company, which seems to be frequent, as many people today have a sense of entitlement the size of California. The company also expects you to be a "team player" i.e. devote a generous portion of your free time to your work schedule.

    Advice to Management

    Promote based on how an employee treats customers, not how they perform financially. Give more employees the chance at full-time status if they want it.


  6. Some change is needed

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Cupertino, CA
    Former Employee - Anonymous in Cupertino, CA
    Approves of CEO

    Pros

    Benefits and time off. The benefits are very good. So is the time off and vacations. I also think there is good work life balance. California laws allow for great benefits. Steve Jobs is revered at the company. Is seems to be a great leader and everyone is excited about the products. Employee discounts on products are a plus too.

    Cons

    Stucture needed for a growing company. As the organization get bigger, the organization will need to change how they go to market and the processes that the organization employs. The organization opposes this becauses it changes the company culture, but there is a way to balance maintaining the culture with structure needed for a growing organization.

    Advice to Management

    Change is needed for a growing organization.


  7. Helpful (2)

    Passionate people, awesome products, great technology. Needs better work/life balance.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Cupertino, CA
    Current Employee - Senior Software Engineer in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    Passionate people, awesome products, great technology. Things aren't always done by the book, but things get done. There aren't strong guidelines in terms of procedure, just make it work.

    Cons

    Maniacal dictator leadership. Not particularly good at promoting a strong balance between work and personal life. Expectations (unspoken, of course) of a 50, 60, 70 hour work week are not unusual.

    Advice to Management

    Back off the expectations of having employees work themselves to death.


  8. Helpful (1)

    Steve is a gifted marketeer, in knowing what people will buy, and when to bring new ideas to market.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Cupertino, CA
    Current Employee - Senior Project Manager in Cupertino, CA
    No opinion of CEO

    Pros

    A chance to say you work for a "cool" company, that outsiders admire for the most part. There's also a chance to be involved in a great innovative energy that you might not get elsewhere. Sort of a halo effect from the creativity that occurs all over, not just in engineering. At the end of the day, its nice to be recognized for being part of the effort. All in all, its a good community to be involved with.

    Cons

    The caste system between engineers and all who are not. Includes pay, smugness, attitude. People who aren't engineers are sometimes regarded as less intellectual, even though the work might be very creative, very important, and very mind intensive. You have use the F-word, "flexible", more times than one cares to count.

    Advice to Management

    Take care of your foundation and support structure to keep the roof from caving in. There's a significant team supporting the folks who create new products and marketing ideas. Many have decades of experience here, bringing invaluable tribal knowledge to the table.


  9. Challenging a great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Approves of CEO

    Pros

    Keeps you on your toes, always improving. Great HR services.

    Cons

    Can be competitive at times, and everyone is very busy... almost too busy.

    Advice to Management

    I'd like more communication between departments just cause I'm an Apple fan, but it makes sense why certain things are kept in secret.


  10. A big company in the mould of a small company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supply Chain Analyst in Cupertino, CA
    Current Employee - Supply Chain Analyst in Cupertino, CA
    Approves of CEO

    Pros

    Independent work culture making you manage ur workload.....

    Cons

    Too vague in terms of processes making it frustrating sometimes to get in touch with the right people.... sometimes I wonder at the inefficiences with which we operate in terms of operations and still get such a healthy margin.... what would happen if we can tighten our processes... somehow vagueness is a doubel-edged sword here at apple.. it fosters great ideas sometimes but leads to ad-hoc actions a lot of times making the company lot of money.....

    Advice to Management

    Never expect yourself to stay in one role here for a very long time.... there are so many things to do.. if you are up to it, there would be no dearth of work and opportunities....


  11. Research the store's flow, workload and attitude before you accept and offer.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mac Genius in Roseville, MN
    Former Employee - Mac Genius in Roseville, MN
    Doesn't Recommend
    Approves of CEO

    Pros

    Better than average pay, excellent benefits for full time employees, including stock options. Above average training for skill positions, opportunities to grow if you are the right "type". Access to internal knowledge of products. Excellent corporate support for employees. Often get a "bonus" at end of year - usually an iPod. Somewhat "glamourous" I guess, you may impress your friends if you work there. Excellent discounts (25% off one full system per year, 15% off other systems, 10-15% off product including 3rd party product, lots of partnership discounts and offers.) T-Shirts provided.

    Cons

    In Retail - management. They hired people with no knowledge and gave them no training. Communication was next to nothing. Netpromoter feedback was only communicated it it was negative. Incompetent people were promoted. Policies were continually ignored, broken or sometimes outright imagined. Employee feedback was ignored, and if recognized, it was shot down or patronized. More attention was paid to sales numbers than customer satisfaction. Training provided was to "increase the sale" rather than find the best solution for the customer. Lack of inter-store communication left our market in the dark and the customer experience scattered and varied.

    Advice to Management

    Start focusing on the customer again. Be more selective in who you hire. Train the ones you do hire. Give more credit to the staff members who have worked there since the beginning. Grow slowly. Don't penalize good employees for the mistakes of incompetent ones. The time clock should not be a terminable offense. Stop over-promising to customers on goods and services we don't have the space or time to deliver. Defend your Geniuses. Honor your Creatives. Train and manage and observe your Specialists and Concierge. You can't manage the floor staff if you're never on the floor.


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