Apple Reviews in Toronto, ON

Updated September 22, 2014
Updated September 22, 2014
3,789 Reviews
3.9
3,789 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Apple CEO Tim Cook
Tim Cook
2,060 Ratings

Review Highlights

Pros
  • Apple retail had great benefits for their employees from perks to policy (in 238 reviews)

  • Great staff, excellent work environment nothing beats apple when it comes to computers (in 204 reviews)


Cons
  • work life balance and handling any customer issues as well as the long hours (in 233 reviews)

  • could be physically tiring due to the long hours of walking and standing on concrete floors (in 143 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Working at Apple is like joining a cult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Specialist  in  Toronto, ON (Canada)
    Former Employee - Retail Specialist in Toronto, ON (Canada)

    I worked at Apple part-time for more than a year

    Pros

    For a retail job it pays slightly higher then a clothing store

    Cons

    Extremely high expectations with no incentive to succeed other then to not be fired. Do not expect any commission, do not expect to work with attractive people, do not expect positive reinforcement or effective coaching.

    Advice to ManagementAdvice

    You are desperate nobody's who have aligned your personal self worth into a giant corporation's success with nothing else in your lives to make you worth knowing or speaking to. Absolutely pathetic.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Decent pay, but you earn it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Expert (Apple Store)  in  Toronto, ON (Canada)
    Former Employee - Expert (Apple Store) in Toronto, ON (Canada)

    I worked at Apple full-time for more than 3 years

    Pros

    Competitive financial compensation, but you'll never be busier in your life. You will learn more about customer service and managing relationships than you ever have before.

    Cons

    It's still retail at the end of the day. There is a glass ceiling. It's very difficult to get into leadership roles, and even harder, near impossible to go corporate. Only 2% make it to Corporate. So many talented people had to leave.

    Advice to ManagementAdvice

    Stop brining in outside management. Promote your own people. Too many talented people have already left because they had to put up with political bs from ex-Gap, Pottery Barn, Old Navy managers who don't "get apple".

    Neutral Outlook
    Approves of CEO
  3.  

    Best company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FT Sales Specialist, IPhone Expert, Bus Ambassador (Bus Sales)  in  Toronto, ON (Canada)
    Current Employee - FT Sales Specialist, IPhone Expert, Bus Ambassador (Bus Sales) in Toronto, ON (Canada)

    I have been working at Apple full-time for more than a year

    Pros

    Working at Apple truly does not feel like working at all. You are with people that truly love to be there and do not drag their feet in to work everyday. That feeling you get when spending time with family during a fun occasion or with friends at a party...this is what it feels like to work for and at Apple.

    Cons

    I have nothing bad to say about working for this fantastic company.

    Advice to ManagementAdvice

    It's always good to speak to your team if they are in a rutt. Don't direct them on what to do...ask them how you can help them through it.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    rewarding from a customer service perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative (Apple Store)  in  Toronto, ON (Canada)
    Former Employee - Creative (Apple Store) in Toronto, ON (Canada)

    I worked at Apple full-time for more than 3 years

    Pros

    Pays pretty well for retail. Training (when you can get it) and opportunities (if you have a supporter) can be good. Products and services are outstanding.

    Cons

    Political. Back stabbing. Cliques. Stores are crowded and noisy. Perks removed, apparently because of Steve Jobs. You definitely need to have an ally in management. Employees "spy" on each other in the name of "feedback." It's easy to get painted with the wrong brush. Rewards aren't as good as they should be for so many contributions to the bottom line. Like being in high school again.

    Advice to ManagementAdvice

    Don't try so hard to find fault. Some feedback was completely bogus. You seem keen to jump on the slightest "mistake," often before getting all the facts.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Underwhelming - working for Apple in Canada is not satisfying

    Former Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Apple full-time for less than a year

    Pros

    Products are amazing and they are some great people who work there

    Cons

    Company is cheap and they don't value work family life balance

    Advice to ManagementAdvice

    stop the charade about driving for best products, when you are driven by Sales, $$'s and share price

  7.  

    A world-class organization providing a world-class work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  Toronto, ON (Canada)
    Current Employee - Specialist in Toronto, ON (Canada)

    I have been working at Apple part-time for less than a year

    Pros

    Challenging, dynamic, ever-changing, diverse work environment. Everyday you go to work, you go in thinking you're ready. The moment you hit the floor, you realize time and time again, there's no way you can truly prepare for what comes at you. You just gotta work hard

    Cons

    When you come back home, you feel pretty drained, That being said, it can also be a good thing since you'll get a good night's sleep.

    Advice to ManagementAdvice

    Keep doing what you're doing ... providing us such an amazing and accepting work environment.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Genius Bar is incredibly stressful, the scheduling is unhealthy, the people are amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mac Genius  in  Toronto, ON (Canada)
    Current Employee - Mac Genius in Toronto, ON (Canada)

    I have been working at Apple full-time for more than a year

    Pros

    Excellent on the job training. Constant opportunities to upgrade. No egos, approach anyone at anytime about anything. When the internal tools are working, they are second to none. Suggest a great idea, no reason it won't get implemented. Focus on repairing relationships not just repairing technology.

    Cons

    Expected to resolve phone/ipad/ipod appointment in less than 10 min. Expected to resolve computer appointment in less than 15 minutes. Expected to multitask up to 3 appointments at the same time. Impossible, stressful assembly-line treatment. Unhealthy rotating retail schedule. Sometimes working 2 months without every getting a weekend off.

    Advice to ManagementAdvice

    Schedule time to touch base with stressed out employees. The ones that make the most noise get the most notice. The quiet ones usually are the ones that require attention. 20% of your staff demand 80% of your resources.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Great place to work with diverse group of people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Part-time Specialist  in  Toronto, ON (Canada)
    Former Employee - Part-time Specialist in Toronto, ON (Canada)

    I worked at Apple

    Pros

    Great group of people that come from diverse backgrounds... You can learn a lot about the products, on a day to day basis. If you love Apple, this is the place to be at.

    Cons

    Meeting your personal metrics is a priority for the store - managers deny it, but it is basically a sales job... If your good at it, you'll last - if not, good luck.

    Advice to ManagementAdvice

    keep looking at everything else that make great employees - not just the metrics. It's harder to measure... but that's what differentiates someone that loves to work there vs. someone that's just a great salesperson.

    Recommends
    Approves of CEO
  10.  

    Great company, Great People, Great Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Mac Specialist (Apple Store)  in  Toronto, ON (Canada)
    Former Employee - Mac Specialist (Apple Store) in Toronto, ON (Canada)

    I worked at Apple

    Pros

    Over, working at Apple Retail is an awesome experience. The training is fantastic and really thorough, the management are supportive and provide feedback constantly, and the people you work with are (for the most part) fun and easy-going. It can get crazy in the store at times because it's usually super packed with customers, but the facilities and processes that Apple has in place make it easy to get things done faster, simpler, and more efficient.

    Cons

    Growth is definitely there but you're constrained to the roles in a retail environment so eventually it seems there would be no were else to "grow".

    Recommends
    Approves of CEO
  11.  

    A surprisingly great place to work ... just remember to follow the rules...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Personal Shopping Specialist  in  Toronto, ON (Canada)
    Current Employee - Personal Shopping Specialist in Toronto, ON (Canada)

    I have been working at Apple

    Pros

    - Flexible Work Schedule
    - Great Staff
    - Great management teams
    - Great pay
    - Great philosophy
    - Great work environment
    - Feedback from employees is appreciated by management and acted upon

    Cons

    - Communication from Top to Bottom is sometimes lacking (however management knows this and is taking steps to resolve it)
    - The place is surprisingly "mechanical" - lots of processes and procedures. Like they say, consistency is critical.

    Advice to ManagementAdvice

    - Keep working with employees to come up with solutions for issues in the stores and the company.

    Recommends
    Approves of CEO

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